I forgot my password and tried several times to retrieve it. I finally called customer service. I was told by the gentleman I spoke with that the phone number I called didn't have anything to do with... See more
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Registration and navigation were fine, no problems. Went smoothly. I took the HPCC CHPN SJE. Issue: my results were reported incorrectly and I had many days of distress thinking I’d done poorly, whe... See more
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The test advertised as "multiple attempts" for practice tests , yet declined access to them after 1 try. It was the entire reason I bought the $99.95 package. Then they tried to sell me a upgrade for... See more
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Just one guy running everything! He was very nice but it was very disorganized. No calling out of names, just asking who’s next even though we were all sitting in the waiting room, not queuing in an o... See more
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Company details
Written by the company
Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances. Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development. Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey. Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics. We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades. Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.
Contact info
United States
- psiexams.com
2.7
Poor
2K reviews
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
examiner was loud and having personal…
examiner was loud and having personal telephone conversations on the phone while we were in the room taking the exams. we could clearly hear her conversation, and it was interfering with me taking the exam.
March 31, 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your experience. We understand how distracting it can be to hear personal conversations during an exam, especially when a quiet and focused environment is expected.
Testing centers are required to maintain a controlled testing atmosphere, and your comments about noise and proctor conduct are important.
Your feedback has been shared with the appropriate internal teams and is appreciated.
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Horrible experience with psi exam
Horrible experience with psi exam. I passed the national portion of the exam and needed to re-take the state portion. Website doesn't allow me to book the state portion only. I called customer service 4 times to solve the problem. They eventually told me that I could skip the national portion on the test day since the platform doesn't allow booking the state portion exam only.
I took the online exam, logged in 30 minutes earlier and found out they didn't know how to skip the national portion. I spent over 1 hour on the live chat repeating the same questions and answers. I strongly believe they are using AI to facilitate the test. I met two technical support both claimed as Melvin, asking the same questions.
Such a huge waste of my time and money! Now I'll have to re-book and will take the exam at a test site. At lease I'll be dealing with human beings.
March 30, 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your experience. We understand how frustrating it can be to encounter difficulties scheduling only the state portion of your exam and then receive conflicting information when attempting to test online. Partial retakes can require specific setup within your exam record, and our team can review your eligibility to ensure the correct exam components are available.
For assistance, please contact our Candidate Care team at cdcareweb@psionline.com and include your exam confirmation number so they can review your file, verify the correct exam configuration, and help with next steps.
Your feedback regarding the scheduling process and support interactions has been shared with the appropriate internal teams and is appreciated.
Unable to resolve repeated technical difficulties
I've had a deeply frustrating and infuriating experience where Psiexams was repeatedly unable to resolve technical problems with their software.
I'm trying to help a family friend do his ABRSM music theory exam. First he tried to do the exam at school, but the software couldn't be downloaded due to the school firewall. His home internet connection is not reliable enough for the software, so I took him to my university office. But by this point the exam had expired because it was more than 3 hours since he first tried at school. After a long chat with customer service, they said that they couldn't do anything and ABRSM needed to reset. This was on a Sunday, so we sent an email top ABRSM and waited. Later in the week ABRSM confirmed that the exam was reset and it should be accessible now. So the following Sunday I took the student back to my office. He downloaded and installed the PSI exam browser, but now it gives an error message 'Your session has expired for this exam' and refuses to run.
PSI customer support claimed that we just needed to uninstall and reinstall. But that didn't work. I tried on several different computers. Then they claim that they are unable to do anything about their software and that this is somehow an ABRSM problem, even though ABRSM says that the exam is reset and should be open now.
March 29, 2026
Unprompted review
Reply from Psiexams
Thank you for sharing this detailed account. We understand how discouraging it can be to encounter repeated technical issues, especially when you have made multiple attempts, used different locations and devices, and coordinated with both PSI and ABRSM to resolve the situation.
Some exams require coordination between PSI and the sponsoring organization, and in certain cases only the sponsor can reset or reopen an exam session. However, your description of the recurring “session expired” message and the difficulty receiving clear guidance is important and should be reviewed.
For further assistance, please contact our Candidate Care team at cdcareweb@psionline.com and include the exam confirmation number so they can check the status of the session, verify the reset details, and work with the sponsor as needed.
Your feedback has been shared with the appropriate internal teams and is appreciated.
Really bad experience
Really bad experience. system didnt work properly. shut off simultaneously as I ended my test. I was in panic I thought the test didnt register but It did, Thank God. Proctor was a bit extreme. Interrupted me too many times during exams. I couldn't read aloud. mouth words and at some point she said "Can I put my textbook away during test" Im thinking you screened this whole room what textbook are you talking about? Are you implying I am cheating. She was referencing my scrap paper. She said look at computer when writing on scrap. So im supposed to write without looking. Just too much. If anyone is taking this test id advice just go in and take in person..........Oh by the way I PASSED!!!!
March 16, 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your experience. We understand how unsettling it can be to encounter system interruptions and frequent proctor interactions during an online exam. Completing a test while managing unexpected alerts or misunderstandings can add unnecessary stress, and we recognize the impact this had on your session.
Online proctors are required to follow standardized security protocols, which may include reminders about reading aloud, eye contact, and the use of scratch paper. However, your comments about how these interactions were handled are important and will be reviewed.
Your feedback has been shared with the appropriate internal teams and is appreciated.
I took my Missouri Real Estate…
I took my Missouri Real Estate licensing exam several times via the online proctor. I will never take an exam that way again. It crashed my first try made it through 16 questions & couldn’t get back on. Tried it again, passed the National portion then it froze & wouldn’t allow me to take the state so then there was more money lost. The 3rd time it froze again towards the end of the state exam while I was double checking answers, the proctor threatened to end the exam because I was talking as I was upset about it freezing! This is a terrible company, tech help wasn’t helpful.
March 5, 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your experience. We understand how frustrating it can be to encounter technical disruptions during an online proctored exam, especially after multiple attempts. Completing the Missouri Real Estate licensing exam is an important step, and issues such as freezing or being disconnected can be highly stressful.
Online sessions can be affected by a variety of technical factors, and our support teams can review each attempt in detail to determine what occurred and discuss available options.
For assistance, please contact our Candidate Care team at cdcareweb@psionline.com
and include your exam confirmation number so they can look into each of your exam attempts and provide further guidance.
Your feedback has been shared with the appropriate internal teams and is appreciated.
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Personal was really helpful and nice.
Personal was really helpful and nice.
They answered every question I had before and after the test.
March 16, 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your positive experience. We’re glad to hear the staff was helpful and able to answer your questions before and after your exam.
Your feedback is appreciated and has been shared with the appropriate team.
Packages mid-advertised
The test advertised as "multiple attempts" for practice tests , yet declined access to them after 1 try. It was the entire reason I bought the $99.95 package. Then they tried to sell me a upgrade for like a day. It was wild. I would not recommend anyone purchase this test. The only thing I felt I found useful was the verbiage and layout of the test, since it's been 15 years I got licensed.
March 14, 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your experience. We understand how frustrating it can be when access to a practice test package does not match your expectations, especially when the number of available attempts is an important factor in your purchase decision.
Practice test packages vary by product, and access limits depend on the specific option selected. Our support team can review your order, clarify what was included, and assist with any access issues you encountered.
For assistance, please contact our Practice Test Support team at ptsupport@psionline.com
and include your order number so they can look into this directly.
Your feedback has been shared with the appropriate internal teams and is appreciated.
Hagerstown Testing Center Complaint
I wanted to call the test center prior to my visist, because I had a few logistical questions. I couldn't find a phone number ANYWHERE on the internet, so I gave up and just went. Thankfully, I found the building easily and was able to park nearby. Upon entering, I noticed how old, and dumpy the building looked. The bathroom that I used wasn't very clean either.
The workers weren't particularly friendly, and they told me I was not allowed to place my personal belongings in a locker. They let another test take use a locker, but not me. When I asked why, they said it was because his phone unlocked his car. In my opinion, that is discrimination. I felt VERY uncomfortable and vulnerable leaving all of my belongings in my vehicle, over an hour away from where I live.
I completed my test, and thankfully the computer worked well. I have no problems with that part of my visit. As I exited the testing room, the front desk lady had her BARE, dirty feet up on the desk where people sign in. Very unprofessional. She printed out my test score, and I left. I will NEVER go to this center again, nor would I recommend it. I'm giving two stars because the parking lot was large, and the computers worked.
March 20, 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your detailed experience regarding the testing center in Hagerstown. We understand how concerning it can be when the facility conditions, communication, and locker procedures do not align with your expectations or make you feel uncomfortable.
Testing centers are required to follow standardized security and personal-item policies, though on-site staff may review situations individually when items are needed to access a vehicle. Your feedback about the consistency and professionalism of interactions at the center is important.
Your comments have been shared with the appropriate internal teams and are appreciated.
Reply from Psiexams
Thank you for your feedback. We’re glad to hear you had a great experience with PSI.
Your comments are appreciated and have been shared with the appropriate team.
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I hope this feedback helps improve consistency and the overall testing experience for others in the future.
I am providing this feedback to explain my experience at the testing center and the reason for my rating.
When I arrived for my exam, I encountered an issue with the proctor, Priscilla, regarding my clothing. According to the stated policy, items such as hoodies, sweaters, sweatshirts, and cardigans are permitted. I was wearing a long-sleeve shirt with a zipper, along with pants that also had zippers. However, I was told that shirts with zippers were not allowed, despite this not being clearly outlined in the policy.
I made multiple attempts to comply, including adjusting my clothing to a single layer and offering to wear it inside out or backwards so that it would meet any concerns. Despite these efforts, I was repeatedly told, “I am not going to let you test,” rather than being given a clear policy-based explanation or solution. This approach felt more discretionary than policy-driven.
The situation escalated unnecessarily and ultimately prevented me from testing, which was both stressful and frustrating—especially given that test environments are already high-pressure for most individuals.
I do want to note that the supervisor I later spoke with, as well as the agent who assisted me with filing the incident report, were both understanding and professional. I appreciated their support.
My concern is specifically with how this situation was handled at the testing center level. Clear, consistent communication of policies is critical, and in this case, the lack of clarity combined with a rigid, individualized approach created an avoidable negative experience.
I hope this feedback helps improve consistency and the overall testing experience for others in the future.
March 19, 2026
Unprompted review
Reply from Psiexams
Thank you for taking the time to share your detailed feedback. We understand how stressful it can be to encounter uncertainty around testing policies, especially when you’ve made efforts to comply and were unable to proceed with your exam.
Testing centers are required to follow standardized security and attire guidelines, though there may be situations where items are reviewed on-site to ensure compliance. We recognize that clear and consistent communication is essential, and your comments regarding how this was handled are important.
We appreciate you also acknowledging the professionalism of the supervisor and support agent. Your feedback has been shared with the appropriate internal teams and is valued as we continue working to improve the testing experience.
If you do well on PSI practice—you’ll do well!!
The practice exams PSI offer are always TOUGH and that’s good!!!
March 13, 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your experience and perspective. We’re glad to hear the practice exams have been helpful in your preparation. They’re designed to challenge candidates and build familiarity with exam-style questions.
We appreciate your feedback, and it has been shared with the appropriate internal team.
Blindsided by the actual exam
The practice exam that I purchased covered virtually nothing in the actual test. I studied for hours to pass my Virginia Contractor's A/B exam and the actual exam reflected almost none of the material that was covered in the study guide. In fact, a lot of the questions on the PSI exam were poorly worded and didn't match the actual definitions in the books you're allowed to use during the exam. Years ago I took my RBC specialty license test and I bought the PSI practice test and it covered so many of the questions on the real exam, which is the entire point of the test prep. Why did I just study 51 test questions and only 3-5 are on the actual test?
In summary, the practice questions were useless, the real exam was confusing and difficult to locate the right information(much less decipher the ambiguous language), and I don't even know how to properly study for this exam. I feel like I've been scammed out of $20 for this practice test and I'm very disappointed in how different the study material is from the real exam.
March 16, 2026
Unprompted review
Reply from Psiexams
Thank you for taking the time to share such detailed feedback about your experience. We understand how discouraging it can be when a practice test does not align with what you expected on the actual exam, especially when preparing for the Virginia Contractor’s A/B exam.
PSI practice exams are designed to help candidates become familiar with exam-style formats and topics, but they do not mirror the exact questions on the official exam. We recognize that this difference can feel significant, and your comments about wording, alignment with reference materials, and overall clarity are important.
Your feedback has been shared with the appropriate internal teams who oversee exam content and preparation materials. It is valued and appreciated.
Avoid PSI if you can!!!!
This company is unbelievable. Got kicked out of a test before I even started it and now I have to reschedule and pay the fee for a 3rd time even though I never got to take the test this time. Customer service is a joke, not helpful and can't understand any of them. If you can go through another company to take an exam DO IT!!!
March 18, 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your experience. We understand how upsetting it can be to be unable to begin an exam and then face additional scheduling fees. There are several reasons a session may end before starting, and our team can review the details of your attempt directly.
For assistance, please contact our Candidate Care team at cdcareweb@psionline.com
and include your exam confirmation number so they can look into what occurred and discuss available options.
Your feedback has been shared with the appropriate internal teams and is appreciated.
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PSI EXAMS
The customer service from the Abq NM center was horrible to deal. They did not have the correct address on file, obviously they are not up to date on how to contact their customers such as email or by phone. I would not recommend this company, and the state of New Mexico needs to deliver a better solution for trade and the testing process.
March 18, 2026
Unprompted review
Reply from Psiexams
Thank you for taking the time to share your experience. We understand how frustrating it can be when communication or location information does not align with your expectations at the Albuquerque test center. Candidate contact details are provided to PSI directly by the licensing authority, and there are situations where those records may need to be updated.
For assistance in reviewing or correcting the information associated with your exam, please contact our Candidate Care team at cdcareweb@psionline.com
and include your exam confirmation number.
Your feedback regarding testing in New Mexico has been shared with the appropriate internal teams and is valued.
I ordered several of the practice…
I ordered several of the practice tests, and they did not do a good job of preparing me for the test. The questions were not an accurate reflection of the questions on the quiz. Also, I ordered the extended package, and it was impossible to navigate. I paid and ended up not being able to use it. It was supposed to let me create quizzes based on my area of need but it never allowed me to
March 8, 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your experience. We understand how important it is for practice tests to feel useful and easy to navigate, and we recognize how disappointing it can be when the tools don’t meet your expectations.
Our practice exams are intended to help candidates become familiar with exam-style formats, though they won’t mirror the exact questions on the official test. Access or navigation issues with extended packages can occur for a variety of reasons, and our support team can review this directly.
For assistance, please contact our Practice Test Support team at ptsupport@psionline.com
and include your order number so they can look into the functionality and access concerns you described.
Your feedback is appreciated and has been shared with the appropriate team.
No customer support!!
Purchased practice tests a week ago and still can’t access them. Sent three separate emails and haven’t gotten any response from anyone yet, you are better off just studying on your own because if you buy tests there is no guarantee that you can use them.
March 11, 2026
Unprompted review
Reply from Psiexams
Thank you for taking the time to share your experience. We understand how concerning it can be when you’re unable to access a practice test you’ve purchased. Practice exams are designed to support exam preparation, and access issues can occur for a variety of reasons.
For direct assistance, please reach out to our Practice Test Support team at ptsupport@psionline.com
and include your order number so they can review your case and help restore access.
We appreciate your feedback, and it has been shared with the appropriate team.
Reply from Psiexams
Thank you for your feedback! We're glad to hear the practice tests were helpful and supported your preparation.
Your feedback is appreciated and will be shared with the appropriate team.
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I have found multiple discrepancies…
I have found multiple discrepancies with the master electrical exams. With questions being clearly wrong and even from a different year of book. The practice exams should be scrutinized for accuracy....I paid money to practice correct information not incorrect information..
March 11, 2026
Unprompted review
Reply from Psiexams
Thank you for bringing this to our attention. We understand your concern; practice exams should reflect accurate and up-to-date information, especially when they reference specific code books. Finding questions that appear incorrect or based on a different edition can understandably be frustrating.
If possible, please report the specific questions or discrepancies you identified so they can be reviewed by the appropriate team. You can contact Practice Test Support at ptsupport@psionline.com and include your order number along with any question numbers or screenshots of the issues you found.
Your feedback is important and will help ensure the practice materials remain accurate and useful for candidates preparing for their exams.
PSI Georgia
PSI Georgia
I booked my esthetics exam 2 weeks ago here in Atlanta. I booked my theory and my practical for the same day, yesterday - Monday March 3rd 2026.
I get an email Friday reminding me of my theory and my practical exam coming up that Monday.
I arrive to my theory at 8:45 am to find out I’m unable to take my test and the system has been down since the previous Thursday.
I take my practical at 1 pm. Leave my phone in the car and I come back to my practical being cancelled at 1:30 pm
Today is now March 12th I’m still unable to take my theory and I now have to take my practical again. I NEED ANSWERS. I am UNABLE TO GET LICENSED DUE TO NEGLIGENCE WITH PSI. IVE PAID FOR MY TEST AND I AM UNABLE TO TAKE MY ESTHETICS THEORY AND IM BEING ASKED TO RETAKE MY PRACTICAL
March 2, 2026
Unprompted review
Reply from Psiexams
Thank you for taking the time to share what happened. We understand how incredibly frustrating and disruptive this situation has been, especially when system outages, cancelled sessions, and rescheduling issues are preventing you from completing both your theory and practical exams and moving forward with your licensing.
System-related interruptions and cancelled appointments should be reviewed so your exam records and any required retakes can be assessed accurately. Our team will need to look directly at your file, the outage dates, and the status of both your theory and practical exams.
Please contact Candidate Care at cdcareweb@psionline.com
and include your:
Exam confirmation number(s)
Test center location
Dates of your scheduled theory and practical exams
This will allow the team to review your case and provide guidance on next steps.
Your feedback is important and will be shared with the appropriate team.
More complicated than it has to be.
More complicated than it has to be.
March 12, 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your feedback. We understand how frustrating it can feel when a process seems more complicated than expected.
Your feedback is valued and will be shared with the appropriate team.
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