I forgot my password and tried several times to retrieve it. I finally called customer service. I was told by the gentleman I spoke with that the phone number I called didn't have anything to do with... See more
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Registration and navigation were fine, no problems. Went smoothly. I took the HPCC CHPN SJE. Issue: my results were reported incorrectly and I had many days of distress thinking I’d done poorly, whe... See more
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The test advertised as "multiple attempts" for practice tests , yet declined access to them after 1 try. It was the entire reason I bought the $99.95 package. Then they tried to sell me a upgrade for... See more
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Just one guy running everything! He was very nice but it was very disorganized. No calling out of names, just asking who’s next even though we were all sitting in the waiting room, not queuing in an o... See more
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Company details
Written by the company
Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances. Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development. Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey. Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics. We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades. Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.
Contact info
United States
- psiexams.com
2.7
Poor
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Nightmare Tech Support: 5 Crashes and 30 Minutes of Lost Exam Time
I recently took the Oregon Construction Contractor exam through PSI’s remote proctoring service and it was an absolute nightmare. Despite having high-speed internet, the PSI Bridge software froze and crashed a total of 5 times.
Every single time it crashed, I was forced to restart the entire process: re-downloading the software and performing a full, invasive room and desk scan from scratch. This happened five times in one sitting.
The worst part was that when I finally got back into the exam after working with a technician I realized the timer had never been paused. I lost 30 minutes of my testing time due to PSI’s software failures. I was forced to rush through a high-stakes exam under extreme anxiety because the proctors failed to stop the clock while I dealt with their technical glitches.
While I managed to pass, the stress and technical incompetence of this platform are unacceptable for professional licensing. If you have the option, take your test at a physical center and avoid this software at all costs.
March 11, 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your detailed experience. We understand how stressful and frustrating it must have been to deal with repeated software crashes, repeated room scans, and losing 30 minutes of exam time during a high-stakes test. Even though you were ultimately able to pass, the interruptions and pressure you described can significantly impact a candidate’s testing experience.
Technical issues during remote exams should be reviewed so the session details, including the timer and reconnection process, can be evaluated. If you would like our team to review what occurred during your exam, please contact Candidate Care at cdcareweb@psionline.com
and include your exam confirmation number.
Your feedback is appreciated and will be shared with the appropriate team.
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I felt everything was very…
I felt everything was very straightforward and easy to navigate. The test itself was challenging but very doable given some good study strategies!
March 3, 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your experience. We’re glad to hear the process felt straightforward and that the exam was manageable with strong preparation.
Your positive feedback is appreciated and will be shared with the appropriate team.
Untrustworthy people
Untrustworthy people. I studied off of two books. They gave me the wrong test. I’m trying to address my concerns. Calls aren’t answered and I’m getting the run around. And feel like 120$ was stolen from me
March 9, 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your experience. We understand how frustrating and concerning it must feel to believe you were given the wrong exam and then have difficulty reaching someone to address your concerns, especially after preparing and investing in the process.
Our team can review your exam details, confirm the test you were registered for, and look into what occurred during your session. Please contact Candidate Care at cdcareweb@psionline.com
and include your exam confirmation number so they can investigate your case and assist further.
Your feedback is appreciated and will be shared with the appropriate team.
Not clear what practice exam I was…
Not clear what practice exam I was getting and even though it showed as a "state" exam, you have to open it to see that it is not a "state" practice exam and then they won't refund you the price you paid for it because you opened it.
February 27, 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your experience. We understand how frustrating it can be when the practice exam description feels unclear and you only realize the content isn’t what you expected after opening it. Practice test access becomes non-refundable once it is launched, but our team can review the details of your purchase to ensure everything was processed correctly.
Your feedback about clarity in labeling and navigation is appreciated and will be shared with the appropriate team.
Not great, not terrible
I had an okay experience overall. I had difficulty finding the page to access my exam and did not receive clear instructions in the days leading up to up to my exam. I found the check-in process with the proctor (I took my exam at home) tedious and inefficient. I showed my workstation and surroundings multiple times yet had to keep showing obscure places of my home. The communication with the proctor after completing my exam was delayed and they were not helpful when my survey froze. It was also not disclosed that the results of the exam would be emailed to me within 24 hours so when I called the customer service line to find out if something was wrong with the submission of my exam, it took far too long and too many transfers to get a straight answer.
March 4, 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your experience. We understand how frustrating it can be to have unclear instructions before the exam, a lengthy remote check-in process, and delays in communication both during and after your session. Remote proctoring requires thorough security steps, but your feedback highlights areas where the process and communication could be clearer and more efficient.
Your feedback is appreciated and will be shared with the appropriate team.
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I have emailed multiple times asking…
I have emailed multiple times asking for a paid receipt and have received no response. It is mindboggling that this isn't something you automatically generate, but even more surprising that you can't be bothered to respond to direct requests.
ETA after response: This is the email address I've contacted repeatedly.
March 9, 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your experience. We understand how frustrating it is to request a paid receipt multiple times and not receive a response, especially when you need it for documentation or reimbursement.
Our team can assist with providing a detailed receipt for your purchase. Please contact Practice Test Support at ptsupport@psionline.com and include your order number so they can review your request and provide the correct documentation.
Your feedback regarding receipt availability and response times is appreciated and will be shared with the appropriate team.
Trying to perform a test online
Trying to perform a test online, not the best idea.
First, super difficult to get to the practice test
2nd, during the exam they paused me and asked me to reboot computer. not a good idea i was never able to log back in to psi. 2 days later called for reschedule date and they want me to charge my charge again for second time cause they say I did not pass my exam. this is a terrible program it should be terminated asap.
March 4, 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your experience. We understand how frustrating it must have been to have difficulty accessing the practice test, be paused during your online exam, and then be unable to log back in only to later see the attempt marked as a non-pass and be asked to pay again. Situations like this can be extremely discouraging.
Any interruption that occurs during a remote exam should be reviewed so the session status can be evaluated accurately. Our team can look into the pause request, the reboot instruction, and what happened when you attempted to reconnect.
Please contact Candidate Care at cdcareweb@psionline.com and include your exam confirmation number so they can review your case and assist you further.
Your feedback is appreciated and will be shared with the appropriate team.
Worst customer service Preston test centre
Very much unhappy with the centre. I listened to one of the employee here calling Moron to a visitor who left the centre. I believe his name is Abdullah. When I challenged him on this he first said he is Fasting and then put me in the end of the queue as a penalty. Also, staff on the reception was loud and causing distraction.
March 9, 2026
Unprompted review
Reply from Psiexams
Thank you for sharing this information. We understand how concerning and upsetting it must have been to witness unprofessional behavior and then feel you were penalized for raising the issue. A testing environment should always be respectful, fair, and distraction-free for all candidates.
The concerns you described regarding staff conduct, language used toward a visitor, and noise at reception are taken seriously and should be reviewed by our team.
Your feedback is valued and will be shared with the appropriate team.
VERY FRUSTRATED
I was ready to take my exam an hour before the 30 minutes as instructed. When the 30 minutes log in was allowed. I clicked the button and did all the appropriate things the proctor asked me to do. The proctor stated they could not hear me, even though I already did the text that popped up saying that my camera and microphone was working. The proctor sent me to troubleshooting, they said everything was fine. I was sent back to the proctor who again said they couldn't hear me, even though troubleshooting told me everything was on correctly! I was sent back to troubleshooting again. The only communication is via chat, which they do not reply promptly! Which means due to their uncommunication skills I was not allowed to take my exam because the troubleshooter person told me to refresh my screen and it kicked me out! It should not take over 5/10 minutes for someone via chat to respond! Why have this feature if the person's they employ cannot type 60wpm!
This is not the first time I have issues with trying to take this exam. I had the same issues before, So I knew what all had to be turned on within my computer and the add-on extension!!
Why CAN'T this company change the 30 minute log in to an 1 hour to make sure that IF there are any troubleshooting issues they can be resolved!!!
Even though customer service told me that someone would call me back within 24 hours... NO ONE has! I called customer service again.. I was told that now I have to wait 3 to 5 business days! No one should have to go through this to take an exam that I paid for. It should be simple and easy with NO frustrations!
March 6, 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your detailed experience. I understand how incredibly frustrating it must have been to prepare fully for your exam, follow all system requirements, and still be unable to test due to audio issues and delayed responses via chat. Repeated troubleshooting and unclear communication only add to the stress, especially when you’ve experienced similar issues before.
Remote proctoring requires technical checks for exam security, but long delays and disruptions in communication are not the experience we aim to provide. Your feedback about the login window, troubleshooting process, and chat responsiveness is important and will be shared with the appropriate team.
For immediate assistance and to have your exam attempt reviewed, please contact Candidate Care at cdcareweb@psionline.com
and include your exam confirmation number. They can investigate the issue and help determine next steps.
Your feedback is valued and helps us improve the candidate experience.
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The worst customer service I ever…
The worst customer service I ever experienced. I had an exam scheduled in Washington state. Half way through the internet connection shut down and all test takers including me got send home. No I am listed in the system as failed first try and they gave me a 30 day block to reschedule . Only thing they were able to do is to give me a credit so I don’t have to pay twice but that took them 2 weeks too.
Absolut nightmare but unfortunately we have to go with them.
March 8, 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your experience. We understand how frustrating and discouraging it must have been to have your exam interrupted due to an internet outage, be sent home, and then see the attempt marked as a failure with a 30-day rescheduling block. Situations like this can be extremely stressful, especially when you’re trying to move forward with your licensing process.
Incidents caused by technical or site issues should be reviewed so your exam attempt can be properly evaluated. Please contact Candidate Care at cdcareweb@psionline.com
and include your exam confirmation number, the test center location, and the date of the interrupted exam so the team can look into this further.
Your feedback is valued and will be shared with the appropriate team.
Call, Don't Email......
For once, calling PSI helped and fixed my problem. Going through them thru email multiple times, did nothing...
March 7, 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your experience. We’re glad to hear that contacting the team by phone helped resolve your issue.
Your feedback regarding the difference between phone and email support is appreciated and will be shared with the appropriate team.
The test is for brokers not adjusters
The test is for brokers not adjusters. I adjust claims i don't broker insurance
March 7, 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your feedback. We understand how frustrating it can be when the exam content does not seem aligned with the role or licensing path you are pursuing.
Exam content and requirements are established by the exam sponsor, and PSI administers the test based on those specifications. Our team can review your exam details to ensure you were registered for the correct exam.
Your feedback is appreciated and will be shared with the appropriate team.
I would like to bring to your attention…
I would like to bring to your attention an issue that occurred during my son’s visit to your office today. The lady working in the front almost had my 16-year-old son take the wrong test because she called him by a different name and did not appear to be paying close attention to the information in front of her.
When my son presented his legal Texas identification—the temporary paper copy issued while the hard copy arrives in the mail—she seemed hesitant to accept it. This created unnecessary confusion and concern. Fortunately, another staff member noticed the situation and stepped in to correct it before my son was issued the wrong test.
Additionally, when I approached her to ask about the situation as his father, her response came across with an attitude and included a smart remark when answering my question. This interaction felt unprofessional and could have been handled in a more respectful manner.
I understand that mistakes can happen; however, situations involving identification and testing require careful attention. I would appreciate it if this matter could be addressed with the employee, whether through additional training or a reminder about the importance of paying close attention to names, valid identification documents, and maintaining professionalism when interacting with the public.
Thank you for your time and attention to this matter.
March 7, 2026
Unprompted review
Reply from Psiexams
Thank you for bringing this matter to our attention. We understand how concerning it must have been for both you and your son to experience confusion around his identification and exam assignment, and how the interaction at the front desk felt unprofessional.
Accurate ID verification and careful review of candidate information are critical to ensuring the correct exam is administered, and your feedback highlights where additional training or guidance may be needed.
If you would like this incident reviewed further, please contact Candidate Care at cdcareweb@psionline.com
and include your son’s exam confirmation number, the test center location, and the date of the visit so the team can investigate.
Your feedback is valued and will be shared with the appropriate team.
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The young lady was very kind and…
The young lady was very kind and professional.
February 27, 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your experience. We’re glad to hear that the staff member who assisted you was kind and professional.
Your feedback is appreciated and will be shared with the appropriate team.
A great experience overall!
It was nice and clean and the women who checked me in were kind and explained everything to me. The exam room was also quiet, which is a necessity for me. Overall, the only complaint I have is that an individual wore an overpowering perfume that was distracting. Maybe that is something you should add into your instructions?" Please don't wear scented lotions or perfume to consider those who are sensitive to smell."
February 26, 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your experience. We're glad to hear the check-in process was clear, the staff were kind, and the testing environment was clean and quiet, especially since a calm room is important for many candidates.
We understand how strong scents can be distracting during an exam. Your suggestion about adding guidance regarding perfumes or scented products is thoughtful and helpful.
Your feedback is appreciated and will be shared with the appropriate team.
Reply from Psiexams
Thank you for sharing your feedback. We’re glad to hear the program has been a positive experience for you so far.
Your feedback is appreciated and will be shared with the appropriate team.
The internet was a major issue during…
The internet was a major issue during my exam it kept stalling making it very distracting
February 21, 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your experience. We understand how disruptive it can be when internet issues stall your exam and affect your focus.
Your feedback is valued and will be shared with the appropriate team.
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good commpany
good information, easy to understand, and straight forward
February 24, 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your experience. We’re glad to hear the information was clear, easy to understand, and straightforward.
Your feedback is appreciated and will be shared with the appropriate team.
Reply from Psiexams
Thank you for sharing your feedback. We’re glad to hear the experience has been helpful for you.
Your feedback is appreciated and will be shared with the appropriate team.
Organised
Organised, quick, but some staff were a bit passive aggressive about switching phoness off
February 28, 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your experience. We're glad to hear the process felt organized and efficient, and we understand how uncomfortable it can be when interactions with staff feel overly firm or passive-aggressive, especially around required procedures like powering off phones.
Your feedback is valued and will be shared with the appropriate team.
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