Reports came fast with additional options. I appreciated the choice to purchase more, allowing me to only get what I need rather than charging me for all of it. Also, I was very impressed with their c... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
There was an issue with billing but the rep live chat Steven resolved it without hassle at near 1AM CST. They didn't give me the run around, provided clear communication, prompt with their responses a... See more
I needed to cancel my account as it was not needed anymore, that was quick and painless going through the Chat / Customer Service system that they offer! They found my account and closed it out with... See more
The service was splendid. I got all the information I needed. The only thing I would recommend for future customers is clarity in charges. I was under the impression that this was a one-time charge bu... See more
4.7
Excellent
7K reviews
Asks customers to review
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Replied to 98% of negative reviews
Typically replies within 24 hours
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customer service was amazing
customer service was amazing. canceled my account with no explanation.
July 17, 2026
Unprompted review
Wonderful feedback and I got a great…
Wonderful feedback and I got a great solution.
July 18, 2026
Unprompted review
They were great
July 17, 2026
Unprompted review
Quick response and handled my request…
Quick response and handled my request to my satisfaction.
July 17, 2026
Unprompted review
Robert helped me close my account…
Robert helped me close my account quickly and with no problems
July 17, 2026
Unprompted review
Anthony was very quick to respond to my…
Anthony was very quick to respond to my inquire, and resolved my issue instantly, without any hassle whatsoever.
July 17, 2026
Unprompted review
PublicRecord.us is a 100% Fraud they…
PublicRecord.us is a 100% Fraud they are facing many ID theft charges, they falsely charge Credit cards and do not provide information they promise they do. Buyer BeWare they are fake and scammers
July 17, 2026
Unprompted review
When I inquired about charges
When I inquired about charges, your employee was able to explain the charges and also helped me close my account immediately as I no longer needed access and to prevent additional charges.
July 17, 2026
Unprompted review
Canceling was Easy!
I needed to cancel my account as it was not needed anymore, that was quick and painless going through the Chat / Customer Service system that they offer! They found my account and closed it out with No Problems! Thank you! Will happily use you again in the future because of the ease of canceling!
July 17, 2026
Unprompted review
Scammed By Publicrecords.us
On or about 03/11/2026, I made a one time purchase of $7 to retrieve lost title for a utility trailer. the purchase was made to Publicrecords.us. Unknown to me, they set me up on a monthly $9.95 subscription. On 07/17/2026 I noticed this charge on my credit card and found I had made 9 payments for a total of $89.55. THIS WAS A SCAM. THIS SHOULD BE ILLEGAL.
July 14, 2026
Unprompted review
Reply from PublicRecords.us
Hello George,
Please contact us at support@publicrecords.us and put ‘Refund’ in the subject line. We will immediately refund your order.
The Support Team
Customer Chat was helpful
Customer Chat was helpful, fast and efficient.
July 16, 2026
Unprompted review
I was supposed to be charged $1 and it…
I was supposed to be charged $1 and it ended up being $31, and tha for information I could get freely anywhere. Scam artists! Beware!!!
July 16, 2026
Unprompted review
Reply from PublicRecords.us
Hello Dan,
Please contact us at support@publicrecords.us and put ‘Refund’ in the subject line. We will immediately refund your order.
The Support Team
Literally the fastest customer service…
Literally the fastest customer service I’ve ever experienced. Needed to cancel my account and they did it no hassle and in literally 25 seconds.
July 16, 2026
Unprompted review
Support was quick and easy and helped…
Support was quick and easy and helped me without any issues
July 16, 2026
Unprompted review
I was charged an unauthorized amount…
I was charged an unauthorized amount and they quickly gave me a refund.
July 16, 2026
Unprompted review
Reports came fast with additional…
Reports came fast with additional options. I appreciated the choice to purchase more, allowing me to only get what I need rather than charging me for all of it. Also, I was very impressed with their customer service. I needed something and the response time for them to respond was lightening fast! I will use them again!
July 16, 2026
Unprompted review
Great customer service that was quick
Great customer service that was quick, easy and efficient. It went above and beyond.
July 15, 2026
Unprompted review
Useful service, issues with billing but these were resolved
Vehicle report was useful but had trouble with repeated charges on my credit card after purchasing two reports. I was able to resolve this using the publicrecords.us online chat and get credit for incorrect charges issued.
March 18, 2026
Unprompted review
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