PublicRecords.us Reviews 

They are great. Thank you for all your help

The person helping we was quickly able to resolve my issue

I was looking for a report on a vehicle and the site listed $1 fee for the report, I was charged $31 and the next month an additional $30! Had to get all new cards over this scam.

The service was fine, and the info we wanted was obtained. However, I don't think it was clear I was signing up for a monthly membership.

I paid for some records regarding our house as we were selling it, needed some info that we couldn't remember or find. Apparently, this was a recurring monthly membership (which I don't recall seeing when I signed up). Maybe it was there and I just didn't read it right, or maybe I don't remember--certainly possible. When I finally noticed I had been paying monthly for a few months, I logged-in and there's not a way to close my account or stop payments without chatting directly with someone, which was admittedly easy and they were able to close my account.

Very straight forward and easy to get things done.

Refunded my money from the recurring charges

Good experience. Customer service is quick and friendly.

Was very easy to connect and get what was needed to be done by the line agent.
Ruth was very helpful and got my requests done in minutes.

yes, i found them to be quite misleading. it was first a $1 fee, then $7 to download my deceased dad's info (why I used the site). Then they sneakily tried to charge an additional $31 for the first month of use. They advertise 'cancel at any time'. I did. They still tried to bill all of the above. Instead of fighting for everything & I did understand the $1 & $7 charges. But I refused to pay the $31. Emailed them immediately and told them if they did not remove it right away, I would contact my credit card and dispute it. I also told them how I felt their company was a scam and would never use them again. By the way, the file they sent me contained absolutely no info on my dad.

Customer service was very quick and my issue was handled without any hassle which I appreciate very much!

Expected to pay a dollar for my report but they started a $30 subscription. I chatted with Sharon in customer service and she resolved the issue quickly. Great Customer service.

Quick response. Took care of my issue promptly.

Amy was quick and helpful once we got my information located. She was able to cancel my account quickly and get me back to my day.

Scammy !
Having paid for what I thought was a one-off search for $5 on 25 Jan, I was subsequently charged $5 on 10 Feb, then $5 on 2 March, then $20 on 3 April, then $20 on 19 April, then $6.60 on 4 June, then $20 on 20 June, then $20 on 3 July.
When I queried this I received refund of last payment of $20.
I’m in UK but used my US $ account which is only used for travel hence not noticing anything since 25 Jan 2026.

The initial search contains a “subscription trap” giving rise to random payment dates totalling $76 !

The care team is fantastic!!! They Heard my concerns, listened to my issues, and used their powers to answer my concerns. I worked n Customer Service for many years, and the individual who helped me was professional, courteous and kind!!!!( Please
Excuse my spelling errors). Thank you again for your help!!!!! Cheers!!!

The live operator was prompt and did not give me the runaround. He pulled up my account realized what the issue was, he then explained to me what happened and refunded my money.