PublicRecords.us Reviews 

6,658
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 6,597 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent customer service and the helpful, efficient staff who provide clear communication. Many people highlight the exceptionally quick response times, often resolving issues instantly and making interactions pleasant and easy. The overall service is consistently described as splendid, with users appreciating the promptness and effectiveness. However, some customers also noted issues related to payment, specifically being charged unexpectedly for recurring services they did not intend to subscribe to. People mentioned a lack of clear communication regarding monthly fees or the automatic nature of subscriptions, leading to confusion about the charges.

What people talk about most

Customer service

Customers had positive experiences with customer service, often praising the quick, efficient, and helpful... See more

Staff

People report positive experiences with staff, consistently praising their efficiency and helpfulness.... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the quick and efficient... See more

Service

Consumers find service to be positive, with many expressing satisfaction and appreciation for the quick,... See more

Payment

Users describe ambiguous interactions with payment, with many customers reporting unexpected recurring... See more

Reviews shaping this summary

Rated 5 out of 5 stars

There was an issue with billing but the rep live chat Steven resolved it without hassle at near 1AM CST. They didn't give me the run around, provided clear communication, prompt with their responses a... See more

Rated 5 out of 5 stars

I had misunderstood when I originally signed up what the charge was. I thought I was paying $1 for a one time search. I saw $31 appear on my bank account and realized I hadn't read carefully. My co... See more

Rated 5 out of 5 stars

Reports came fast with additional options. I appreciated the choice to purchase more, allowing me to only get what I need rather than charging me for all of it. Also, I was very impressed with their c... See more

Rated 5 out of 5 stars

The service was splendid. I got all the information I needed. The only thing I would recommend for future customers is clarity in charges. I was under the impression that this was a one-time charge bu... See more


4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.7

All reviews

(6,658)

6,651 reviews in the last 12 months

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Rated 4 out of 5 stars

Not as Straightforward As it Seems

I get this is a business, but they make it seem like you're paying $1 for what you're looking for, and when you go to check out you find out that you're really buying 720 property searches over 24 months. $1 each. Of course billed in easy monthly installments.
Oh, if you want a PDF it's $4. Lots of extra being offered.
Would have been lower score but it was super easy to cancel once I got what I wanted. Carol was fantastic. Took less than a minute to cancel.

July 19, 2026
Unprompted review
Rated 5 out of 5 stars

Worked fine

Worked fine, but I suggest reading the small print. I thought i would only be paying a dollar for my records. Ended up being $47 total. I believe it was my fault though. Next time, I will pay more attention to all the added costs.

July 15, 2026
Unprompted review
Rated 1 out of 5 stars

I read where the report was $1.00 but…

I read where the report was $1.00 but this company charged my credit card $30.00. After access this site my computer locked up with a virus. Beware!

July 5, 2026
Unprompted review
PublicRecords.us logo

Reply from PublicRecords.us

Hello Jackie,
Please contact us at support@publicrecords.us and put ‘Refund’ in the subject line. We will immediately refund your order.

The Support Team

Rated 1 out of 5 stars

There is a hidden subscription cost…

There is a hidden subscription cost that you agree to when you research one record so it cost me $60 to find this out. I would never recommend doing it’s a hidden clause in this Long you agreed to…

July 18, 2026
Unprompted review
PublicRecords.us logo

Reply from PublicRecords.us

Hello Barbara,
Please contact us at support@publicrecords.us and put ‘Refund’ in the subject line. We will immediately refund your order.

The Support Team

Rated 5 out of 5 stars

Quick response

Quick response! Took care of canceling my subscription and even refunded me without any hassle. Easiest interaction and greatly Appreciated!

July 18, 2026
Unprompted review
Rated 1 out of 5 stars

Sneaky Subscription

It is not obvious at all that when you are interested in finding a document through this source that you are signing up for a subscription. There is minimal information on your “account”, certainly nothing helpful if you are trying to see a detailed list of charges or trying to find out how to cancel your account.
I would recommend you just drive to your local city office for info rather than use this website and sneaky subscription. Don’t get fooled.

July 16, 2026
PublicRecords.us logo

Reply from PublicRecords.us

Hello Chloe,
Please contact us at support@publicrecords.us and put ‘Refund’ in the subject line. We will immediately refund your order.

The Support Team

Rated 5 out of 5 stars

Daniel was great

Daniel was great! Super quick and didn’t make me feel like I HAD to keep my subscription, I appreciate the quick service and great attitude!

Thank You Daniel!

July 17, 2026
Unprompted review
Rated 1 out of 5 stars

My charge was to be $1.00

My charge was to be $1.00. I was charged over $30.00 & received ABSOLUTELY NO INFORMATION. SCAM SITE!!!!!! If i could give a negative 15 stars rating, I definitely would do so!

July 17, 2026
Unprompted review
PublicRecords.us logo

Reply from PublicRecords.us

Hello Allen,
Please contact us at support@publicrecords.us and put ‘Refund’ in the subject line. We will immediately refund your order.

The Support Team

Rated 1 out of 5 stars

They scam people and don't respond to…

They scam people and don't respond to service request via email. Their phone number is an automated line that tries to sell you a device.

I have a confirmation email that my account was closed on March 16, 2026 and then they charged me every month after.

July 17, 2026
Unprompted review
PublicRecords.us logo

Reply from PublicRecords.us

Hello Adam,
Please contact us at support@publicrecords.us and put ‘Refund’ in the subject line. We will immediately refund your order.

The Support Team

Rated 4 out of 5 stars

The experience with the agent was great…

The experience with the agent was quick and super responsive. I give them 5 stars individually . The only reason I gave 4 is the website either doesn’t offer an organic way to remove reoccurring charges or it’s not clear on how accomplish it.

July 17, 2026
Unprompted review

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