Pulsio Reviews 

5,641
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 1,403 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast shipping service and the high quality of the items, noting how effective they are for daily muscle recovery and pain relief. People also appreciate the user-friendly design, straightforward setup, and overall convenience of using these devices regularly. Some reviewers were not happy with customer service responses and experienced unexpected delivery delays or minor product faults. Consumers also mentioned occasional difficulties in reaching out to support teams or getting issues resolved quickly when problems occurred. Buyers pointed out that return processes or additional fees could sometimes be frustrating to deal with.

What people talk about most

Product

Users describe positive interactions with product, noting that the items are well made, effective, and... See more

Quality

Reviewers mention positive feedback about quality, consistently describing the items as well-made, robust,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising super fast shipping and items... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how simple the equipment... See more

Customer service

Consumers find customer service to be deeply divided, with some reviewers praising prompt communication and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Thermasleep definatly helps … helped to lower my RHR, by keeping my temperature more controlled . Also helps for controlling any night time sweats, as I can only lay on my back all night. It could ho... See more

Rated 4 out of 5 stars

Ordering process simple. Pulsio Massage Gun suggested by my chiropractor, in use for about two weeks, too early to say whether long term use will help with my problem.

Rated 5 out of 5 stars

Purchased the CryoSleeve, really good product, tried it from the freezer for 30 minuets to help reduce swelling in the knee works a treat good quality. received within just a few days of ordering. Lik... See more

Rated 5 out of 5 stars

Was really curious, if a little sceptical, about Pulsio Halo but was reassured by the 30 day money back guarantee.Fulfilment of order was very efficient. Have been using the product morning and night... See more


Company details

  1. Fitness and Nutrition Service
  2. Fitness Equipment Wholesaler

Written by the company

Next-generation percussive therapy massage guns, that revolutionises muscle recovery. Pulsio is a market leader in massage technology with its latest release the Pulsio Air. Fast UK and Ireland tracked delivery and money-back guarantee on all orders.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 36% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(5,641)

1,416 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Pulsio Tens Pods

I brought the pulsio Tens Pods and I glad I did , They are so easy to use and fit in your pocket so easy to carry , they are Small and discrete to use , Would definitely recommend buying

August 23, 2026
Unprompted review
Rated 5 out of 5 stars

Pulsio Halo has improved my energy levels

Was really curious, if a little sceptical, about Pulsio Halo but was reassured by the 30 day money back guarantee.Fulfilment of order was very efficient. Have been using the product morning and night for 10 days. Whilst sleep has only marginally improved, I no longer feel a little groggy on rising and there's been a noticeable increase in my energy levels throughout the day - the afternoon dip is now negligible. Happyso far and if this continues then the Halo is a keeper.

August 25, 2026
Unprompted review
Rated 1 out of 5 stars

Broken promise

dispatch of 1st September promise but delayed until October and most likely until December very unhapus today dont know if the product even exists

September 2, 2026
Unprompted review
Pulsio logo

Reply from Pulsio

Hi,

We would like to first thank you for choosing the Pulsio ThermaSleep. Your trust in our brand means a lot to us.

We completely understand your frustration, particularly after waiting several months for your ThermaSleep. We’re sorry that the original dispatch estimate of 1 September has had to be pushed back.

Unfortunately, we’ve experienced unexpected delays in production and the shipment of incoming stock, which has affected the availability of the ThermaSleep. As a result, the latest estimated dispatch timeframe is now mid to end of September. The delay is specific to the ThermaSleep, and we’re working to get the incoming stock dispatched to customers as soon as possible.

We do hope you are still keen to wait and rest assured that the ThermaSleep will be worth waiting for.

We’re pleased to hear that you have a positive impression of our products and team.

Thank you so much for your patience with this. Please do not hesitate to reach out if you need help with anything else.

All the best
Anna @ Pulsio

Rated 5 out of 5 stars

Great Purchase

Quick delivery, quality products once unboxed. Set up was super easy and they were ready to use. I ordered a med size pro boots to suit the whole family but they are a little long for me, as the shortest, but still work fantastic. I bought the pro boot as I was also looking at the hip attachment, however the pressure levels they reach I would probably not go up to, so unless you want the attachment capability, the basic compression boots would be fine for most. Also got the Air Pro Gun and WOW this is fab, loads of attachments for specific areas and really solid and weighty, again full power may not be needed but its highly recommend. All told great purchase

September 2, 2026
Unprompted review
Rated 4 out of 5 stars

Ordering process simple

Ordering process simple. Pulsio Massage Gun suggested by my chiropractor, in use for about two weeks, too early to say whether long term use will help with my problem.

September 1, 2026
Unprompted review
Rated 1 out of 5 stars

Delays & broken promises

1 star is too much for my experience.
Ordered the thermasleep in June on next day delivery. 2 days passed with no sign of a tracking number so I got in touch. Was advised that there was a delay and that I would receive my order in September. No communication from Pulsio before I got in touch with them.
Managed to get part of the order sent out with the rest on back order. Waited 3 months for September to come around. No communication from Pulsio again so I got back in touch. The order is now delayed again until who knows when. Trying to get a refund out of them is impossible as well.
Good luck to anyone buying from these cowboys

In response to their reply, the website said next day delivery on all products not that it wasn’t expected until August. Given the weather we were having at the time, I would have gone with another supplier of the same equipment had I have known. The response just show what kind of company you are dealing with, trying to blame others for their own failings

September 1, 2026
Unprompted review
Pulsio logo

Reply from Pulsio

Hi,

I'm so sorry I can't personally check your previous emails with us, as your review didn't include any order details.

Our apologies that the delay has left you feeling frustrated, but we'd like to clarify an important point regarding your order.

The ThermaSleep was clearly listed as a pre-order when you purchased it. The product page displayed the estimated delivery date, and the purchase button itself stated "Pre-order". Therefore, the next-day delivery option applied to the shipping service once the product was available for dispatch; it did not mean that a pre-order item would be delivered the following day.

The original estimated availability was the end of August, but unfortunately, a delay in receiving stock has pushed this back to mid-September. We appreciate that waiting longer than originally estimated is disappointing, and we apologise that we did not communicate the updated timeline proactively.

We understand that the delay has affected your experience with us, but we do feel it's important to clarify that the ThermaSleep was not advertised as an in-stock, next-day-delivery product when your order was placed. We also strongly reject the suggestion that we have made it "impossible" to obtain a refund. Our team is happy to assist with cancellation and refund requests in accordance with our terms.

Thank you again for your patience all this time. Please do email us if you need further assistance with this.

All the best,
Charlotted @Pulsio

Rated 5 out of 5 stars

A Quality Product that justifies the extra cost

The purchase and delivery of my pulsio was very quick. It is a high quality product that feels well made and hopefully long lasting. You do pay a premium over other massage guns but having tried cheaper guns I think it’s worth the extra cost.

My initial massages have made my aching back and sore hamstrings feel much better. Well worth the price.

August 21, 2026
Unprompted review
Rated 5 out of 5 stars

Worth every penny

Buying Pulsi pro has made such
a big change to my legs recovery I’m 56 years old and do approximately 20000 steps every day,honestly it’s definitely worth the price tag I’ve never felt better I’ve used pulsio every day since April and have even taken it on holiday so I can train.I feel you just have to invest in your body certainly as you get older.

August 31, 2026
Unprompted review
Rated 5 out of 5 stars

I have lymphodema in my right leg and I…

I have lymphodema in my right leg and I am also a runner which helps manage my condition so the compression boots are a good addition to help manage it more effectively. I haven’t been using it long enough to confirm if it is having a positive effect but the product itself is amazing. Good quality and easy to use. I just wish it came with the carry bag as standard considering what the item costs. I bought the pro. The one below came with a free massage gun but the pro came with no offer and is £100 more expensive. Other than that, I’m happy with the product.

August 31, 2026
Unprompted review

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