Pulsio Reviews 

5,406
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 1,398 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality and effectiveness of the products, finding them beneficial for various conditions and recovery. Many people highlight the robust build and thoughtful design, making the devices easy to use and highly functional. Consumers also consistently report fast and efficient delivery services, with orders arriving promptly and as described. However, some customers also noted specific product issues, such as the Thermasleep not consistently cooling or certain devices being difficult to operate in awkward spots. A few other people also felt that customer service was slow to respond or lacked meaningful after-sales support, with some experiencing delays or issues with faulty items upon arrival.

What people talk about most

Product

Users describe positive interactions with product, often highlighting the high quality, effectiveness, and... See more

Quality

Reviewers highlight positive aspects of quality, noting that many products are of very high standards,... See more

Delivery service

People report positive experiences with delivery service, often praising its speed and reliability. Many... See more

User experience

Customers generally report positive experiences with the user experience, highlighting ease of use and... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many expressing disappointment... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Thermasleep definatly helps … helped to lower my RHR, by keeping my temperature more controlled . Also helps for controlling any night time sweats, as I can only lay on my back all night. It could ho... See more

Rated 4 out of 5 stars

Having used similar Tens recovery systems, Whilst the Pulsio is powerful I find that operating it in areas such as the back & shoulders are difficult as one need to be able to touch the buttons and... See more

Rated 4 out of 5 stars

The knee support is comfortable and does not slip down or bunch up like so many others. It's a superb"soft support" but I would not term it a "brace" as such because it still allows a lot of lateral m... See more

Rated 5 out of 5 stars

Quick easy to use interface on the internet for ordering paying and delivering. I bought the pulsio tens machine just for added treatment to a very long chronic medical condition. I was surprised how... See more


Company details

  1. Fitness and Nutrition Service
  2. Fitness Equipment Wholesaler

Written by the company

Next-generation percussive therapy massage guns, that revolutionises muscle recovery. Pulsio is a market leader in massage technology with its latest release the Pulsio Air. Fast UK and Ireland tracked delivery and money-back guarantee on all orders.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 38% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(5,406)

1,398 reviews in the last 12 months

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Rated 5 out of 5 stars

Banish the sore legs

I needed something help my cycling sore legs and found the Pulsio pro. Straight away the soreness was much improved, though I've left doing the review to see over a few weeks. So pleased, it does exactly what I hoped. With its different levels and many shaped attachments its been perfect. Job continuously done!!

June 25, 2026
Unprompted review
Rated 1 out of 5 stars

ELITE GUN FALLS APART- Consumer Rights Act 2015 ignored

I just want to bring to everyone’s attention my experience if you are considering investing in Pulsio , please think long and hard .My personal experience is with the Elite Massage Gun which I originally purchased in 2022. Within a year this gun had failed and was replaced under warranty. The replacement gun started falling apart , chunks breaking off the case leaving holes and jagged edges.

My massage therapist had also purchased a Pulsio gun on my recommendation , she is now 3 guns down with a catalogue of case failures from chunks splintering off to the whole bottom of the handle dropping off .
So that’s 5 guns with 100% failure rate !!

After this series of case failures, and my own personal replacement gun starting to disintegrate I reached out to Pulsio to ask for a resolution and replacement with the new Air Pro which is metal cases, due to losing all faith in the Elite Gun . Their reply - you have had a replacement under warranty so best we can offer you is 20% off a new gun , which meant me spending another £70-80 to replace .

I went back to Rea and complained under the Consumer Rights Act 2015 which states goods must be durable , last for a reasonable length of time and be fit for purpose , I don’t believe these Elite guns have delivered on any of the above due to an inherent manufacturing issue. I was again told I had a replacement under warranty and that they believe there is no manufacturing issue with this product. Sorry Pulsio you seem to be confusing your manufacturer warranty with law !!!

After my last email ,in which I requested proof of product testing and their expected lifespan of these products they just stopped communicating. This is an easy way out for Pulsio as they have no direct telephone number where you can discuss issues or speak to a human . Their CEOs Justyn and Arabella have also ignored my emails …. This just further solidifies what this brand stand for .

I will be taking this to Trading Standards and sharing all the photographic evidence ,exactly as one other person has done if you read the reviews. I believe this company should be investigated for selling sub standard goods at inflated prices ( basically selling a brand )

These goods are being marketed as top quality British products when they are Chinese cheap tat with a Pulsio over brand .

Oh yeah , and if you think you have freedom of speech on Facebook to dare comment on any of their posts about your experience they will delete the comment and block you from their page . Take a look for yourself , there are hardly any comments on any Facebook posts …. Ask yourself why??

Pulsio , you need to do better and take responsibility for products that are failing loyal customers. If you have an issue you need to recognise and own it not fob people off with a measly discount and then cutting communication.

June 24, 2026
Unprompted review
Pulsio logo

Reply from Pulsio

Hi Sharon,

We're sorry to read that you remain disappointed with your experience, as this is certainly not the level of service we aim to provide.

When you contacted us regarding your original Elite Massage Gun, it was still within its manufacturer's warranty period, and we supplied a replacement in accordance with our warranty policy.

We understand that you later experienced issues with the replacement and requested that it be exchanged for a different model. Unfortunately, we are unable to replace a product with another model, and it has already been past the warranty period which is why we instead offered a goodwill discount towards an upgrade.

While we appreciate your durability concerns, the experience you describe is not representative of the vast majority of Elite Massage Guns in use. We have many customers who continue to use their devices without issue, and the lifespan of any handheld electronic device can vary depending on individual usage patterns and other factors over time.

About your comments on the Consumer Rights Act 2015, we would like to reassure customers that we take our legal obligations seriously. Throughout our correspondence, we responded to your enquiries and explained our position based on the information available and the remedies already provided under our manufacturer's warranty. Although we understand that you disagree with our conclusion, this should not be interpreted as us disregarding consumer rights.

We're sorry that we couldn't reach the resolution you were hoping for, but we appreciate your feedback and wish you all the best moving forward. Your kind understanding is much appreciated.

All the best,
Anna @ Pulsio

Rated 5 out of 5 stars

Puliso Air

Hi Guys
Well what can I say I purchased a Pop up sauna a while ago outstanding bit of kit ⭐⭐⭐⭐⭐
On Saturday I treated myself to the Puliso Air
I arrived today firstly starling of the box and livery is truly brilliant
So stylish
Then we got to the build quality I've got to be honest it's a whole new level I purchased additional tools and the carrying in case worth every penny
I will be using it daily I will 100% be taking it on our skiing holiday
Thanks again for another top quality purchase see you guys on the next one
Cheers Al

June 21, 2026
Unprompted review
Rated 1 out of 5 stars

Shocking customer service

I placed an order with next day delivery, but it did not arrive the following day.

I received no update from Pulsio, so I had to chase it up myself. I was then told the item was out of stock and would not be delivered for around three months.

I asked if an alternative product could be sent instead, but was told this needed to be discussed with a supervisor. Nobody got back to me.

As a result, the order was cancelled.

June 23, 2026
Unprompted review
Pulsio logo

Reply from Pulsio

Hi Sam,

We understand the frustration here. Our apologies if the alert that the ThermaSleep is on pre-order was not clearly noted on our website. It was actually on top of the Pre-order now button.

Your feedback will help us improve our post-sales support, this has been discussed to the agent whom you spoke with.

As per your request, we have already cancelled your order and processed the refund.

It is unfortunate that your order did not push through but we still hope to see you shopping from us again.

All the best
Anna @ Pulsio

Rated 5 out of 5 stars

The compression boots are just great.

The compression boots are just great.
I use the boots at least once a week mostly twice. Recovery from walking the golf course is great. I feel really good. I just bought a second pair (small) for my wife. Recommended my friend to get them. He also agrees recovery is super.

June 23, 2026
Unprompted review
Rated 4 out of 5 stars

Having used similar Tens recovery…

Having used similar Tens recovery systems, Whilst the Pulsio is powerful I find that operating it in areas such as the back & shoulders are difficult as one need to be able to touch the buttons and listen to the sounds. This is difficult and impossible.
Maybe if you had connectivity via a blue tooth app that would be better.
All in All I’m disappointed with it so far.

June 21, 2026
Unprompted review
Rated 3 out of 5 stars

Decent enough products

Decent enough products, but looks like some re-branded generic items that are available on amazon for much less (exact same design/colour/shapes/size/etc) just without the word Pulsio.

June 23, 2026
Unprompted review
Rated 5 out of 5 stars

Worth every penny

I bought these after trying some , suggest ed by a friend who is a sports massage therapist, I suffer with lipedema . These are amazing and take away the feeling of heavy legs. They are so good after a long day on my feet.

June 9, 2026
Unprompted review
Rated 5 out of 5 stars

Compression boots and hip attachment

I’m a clinical sports therapist and ex professional Footballer. I need a knee replacement and hip replacement soon but want to carry on exercising playing padel tennis and Boxing.
The Pulsio compression boots and hip attachment are amazing for recovery ,after I have trained ,taking away the lactic acid and making my legs and hips feel great. This allows me to recover quicker so I can work for long periods without having heavy legs and stiffness .I would highly recommend both.

June 8, 2026
Unprompted review

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