Pulsio Reviews 

5,406
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 1,398 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality and effectiveness of the products, finding them beneficial for various conditions and recovery. Many people highlight the robust build and thoughtful design, making the devices easy to use and highly functional. Consumers also consistently report fast and efficient delivery services, with orders arriving promptly and as described. However, some customers also noted specific product issues, such as the Thermasleep not consistently cooling or certain devices being difficult to operate in awkward spots. A few other people also felt that customer service was slow to respond or lacked meaningful after-sales support, with some experiencing delays or issues with faulty items upon arrival.

What people talk about most

Product

Users describe positive interactions with product, often highlighting the high quality, effectiveness, and... See more

Quality

Reviewers highlight positive aspects of quality, noting that many products are of very high standards,... See more

Delivery service

People report positive experiences with delivery service, often praising its speed and reliability. Many... See more

User experience

Customers generally report positive experiences with the user experience, highlighting ease of use and... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many expressing disappointment... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Thermasleep definatly helps … helped to lower my RHR, by keeping my temperature more controlled . Also helps for controlling any night time sweats, as I can only lay on my back all night. It could ho... See more

Rated 4 out of 5 stars

Having used similar Tens recovery systems, Whilst the Pulsio is powerful I find that operating it in areas such as the back & shoulders are difficult as one need to be able to touch the buttons and... See more

Rated 4 out of 5 stars

The knee support is comfortable and does not slip down or bunch up like so many others. It's a superb"soft support" but I would not term it a "brace" as such because it still allows a lot of lateral m... See more

Rated 5 out of 5 stars

Quick easy to use interface on the internet for ordering paying and delivering. I bought the pulsio tens machine just for added treatment to a very long chronic medical condition. I was surprised how... See more


Company details

  1. Fitness and Nutrition Service
  2. Fitness Equipment Wholesaler

Written by the company

Next-generation percussive therapy massage guns, that revolutionises muscle recovery. Pulsio is a market leader in massage technology with its latest release the Pulsio Air. Fast UK and Ireland tracked delivery and money-back guarantee on all orders.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 38% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(5,406)

1,401 reviews in the last 12 months

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Rated 5 out of 5 stars

Pulsio Pro great product

Pulsio Pro great product, smooth delivery and payment!
Love that is super easy to use, silent and the compression is by far the most powerful on the market.

June 19, 2026
Unprompted review
Rated 4 out of 5 stars

A good sauna pod.

The product quality is good once you get it put together. I'm 6' 2" and found it roomy enough. It gets nice and hot and had me sweating buckets. The instructions need to be better, with a temp guide to the programs and maybe add a QR code to a getting started video or a how to fold the pod back down would have been nice as well.

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

I initially bought the Pulsio for testing

I initially bought the Pulsio Compression Boots and tested them and they were great but preferred the wireless version so sent them back. I missed the window for the return but fortunately they allowed me to send them back. I purchased the Pro boots but was sent the wrong item but fortunately Kristine was amazing with handling the issue and sending a courier for the collection. She then resent the Pro boots and handled my previous refund. Can’t thank her enough for her excellent customer service care and quick responses. The Pulsio products work great and are indeed better than the advertised products out there.

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

Very impressed one week in

I have very tight back and shoulder muscles from my desk job, and I decided to try Pulsio pods after seeing an advert on Instagram. Initially I thought the pain relief function would be what I used most, but the EMS function is so far (1 week in) really helping with my muscle spasm, which causes most of the pain. I like the size and portability of the pods and the fact that they have no leads/wires. It would be perfect to be able to control the function of the pods with an app (since they are predominantly on my back) - but maybe that's a future version to look forward to! Very happy so far.

June 18, 2026
Unprompted review
Rated 4 out of 5 stars

The Air product is very good

The Air product is very good. I have another make of massage gun so I bought this for travelling to an event as the other gun is larger and heavy. This is light, super powerful and with the Heat massage add-on I'm really impressed. I just wish I'd seen the offer on the legs compressors first which was giving away a free massage gun - I would have paid more and bought the Leg compressors as a result to get both - I wish the website showed me this as part of the purchase options but it didn't, hence I just ended up with the gun.

June 10, 2026
Unprompted review
Rated 1 out of 5 stars

Still waiting for refund

The product was not good for me so I returned it well within the 30 day policy.
I am still waiting for a refund 3 weeks later. On the website it says within 2-5 days after receiving the product. It was confirmed received 3 weeks ago. Disgusting service. Will I ever see the refund? Would not buy from them again because of this.

June 17, 2026
Unprompted review
Pulsio logo

Reply from Pulsio

Hi Juliette,

We are really sorry for the delay in processing your refund. We experienced some fraudulent returns, which caused a massive delay in the processing of other packages.

I can see that your refund was processed on the 17th last week.

Thank you so much for your patience with this, it is not our intention to cause you any worry and inconvenience.

Do not hesitate to reach out if you need help with anything else.

All the best
Anna @ Pulsio

Rated 5 out of 5 stars

Quality made massage gun

Quality made massage gun. Lasts ages for such a small machine. Actually does what it says it does which today is becoming a rarer thing

June 1, 2026
Unprompted review
Rated 1 out of 5 stars

Overly hyped product

Overly hyped product.
I was really impressed by all their marketing ads and paid reviews and finally decided to get one.
While overall product is fine but There are many issues with product with their design and function.
I can find more useful products with much lesser price.

June 13, 2026
Unprompted review
Pulsio logo

Reply from Pulsio

Hi Deepak,

Thank you for sharing your feedback.

We're sorry to hear that the product didn't fully meet your expectations. We understand that different customers have different needs and preferences, and what works well for one person may not be the right fit for another.

While we're pleased to hear that you found the overall product to be fine, we'd have welcomed the opportunity to better understand the specific design or functionality concerns you experienced, as customer feedback plays an important role in helping us improve. Feel free to email us at support@pulsio.co.uk.

We work hard to provide high-quality products backed by real customer experiences, and we also offer a 30-day return period so customers have the opportunity to try the product and decide whether it's right for them.

We look forward to seeing your email so we can assist you further.

All the best,

Anna @ Pulsio

Rated 2 out of 5 stars

It’s ok I find it quite heavy to use…

It’s ok I find it quite heavy to use not really had amazing results I brought it as I have sciatica in the whole leg I wouldn’t say it’s improved with use .

June 14, 2026
Unprompted review
Pulsio logo

Reply from Pulsio

Hi Jacqueline,

Thank you for taking the time to leave a review.

We're sorry to hear that the Pulsio ELITE hasn't provided the level of relief you were hoping for. We understand how frustrating that can be, especially when dealing with a condition such as sciatica.

Massage guns are designed to help relax muscles, reduce tension, and aid recovery, but they are not intended to treat or cure underlying medical conditions. As sciatica can stem from a variety of causes, individual results can vary significantly from person to person.

We also appreciate your feedback regarding the weight of the device. The ELITE is designed with a powerful motor and long-lasting battery, which can make it feel heavier than some compact massage guns. If you prefer a smaller massage gun but with the same power, then teh Pulsio AIR PRO would be the better choice.

Thank you again for your honest feedback. We genuinely appreciate hearing from our customers, and we're sorry that your experience didn't fully meet your expectations.

All the best,
Anna @ Pulsio

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