A very good product. Pulsio air and the compression legs are faultless in their operation. There were some slight technical issues, but these were sorted out without fuss and quickly. Very, very quick... See more
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Next-generation percussive therapy massage guns, that revolutionises muscle recovery. Pulsio is a market leader in massage technology with its latest release the Pulsio Air. Fast UK and Ireland tracked delivery and money-back guarantee on all orders.
Contact info
Pulsio Ltd, International House, 64 Nile Street, , N1 7SR, London, United Kingdom
- support@pulsio.co.uk
- pulsio.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 38% of negative reviews
Typically replies within 1 week
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Great product
Great product - has made a huge difference to my rehab for a torn meniscus and post-workout recovery.
Excellent
Delivery was quick. You can buy massage guns for less money but they are not as well made as this appears to be. Solid in the hand without being heavy and despite only being the standard one ie not the pro version, it has more than enough power. Battery life is also excellent. So far reliable.
Phisio massage gun
The massage gun was delivered quickly and was as described. It is good quality, well made, works well and has lots of useful attachments. It is a good massage device which helps relieve my muscular stiffness. Highly recommended.
Cryo Ball 10/10
The ad for their Cryo Ball appeared just at the perfect time. I was struggling with some tendonitis and this seemed as though it would be the perfect solution. And it was!
The web site was easy to navigate and my order was dealt with promptly.
The ball is ergonomically designed to make it easy to use yourself, made with high quality materials and works well even without being frozen.
Great service and great product...
the company is spot on ,this is the…
the company is spot on ,this is the second purchase hopefully it lasts longer than the first one
Great products
I purchased the muscle gun pro (including heated attachment) and the sauna pod and i absolutely love them both.
The Sauna pod particularly is a revelation. It works perfectly and we've even taken it on holiday and to hotels. We had a small problem at the beginning because the first pod that arrived had a couple of holes in the door, but the company sorted this out really speedily and despatched me a new one within a couple of days.
I couldn't be happier with my purchases - I love them.

Reply from Pulsio
The customer service is shockingly bad
The customer service is shockingly bad, taking days to get anywhere.
There aren’t any telephone contacts and frankly I could have written War & Peace quicker than making a warranty claim!
Despite sending the return via tracked courier, they still can’t find the item
£600 on their Thermasleep product which comes with a very unreasonable one year warranty. Probably because it breaks down within months!
Overall there are better companies with better service.
With the price of the products the service should be much better

Reply from Pulsio
Great machine very easy to use,great…
Great machine very easy to use,great value
Quick delivery of two amazing products!
Quick delivery of two amazing products!
If you want fast recovery these bad…
If you want fast recovery these bad boys hit the spot
Excellent product, perfect size!
Excellent product! Up to now I have been limited by using mains powered sleeves to help reduce the swelling on my leg. The pulsio now gives me the ability to be more mobile and because of its size it is a more manageable product to take on holiday.
I ordered the Thermasleep and it’s…
I ordered the Thermasleep and it’s great. The product would be even better if it had a programmable timer but it automatically shuts off after 12 hours
Ask yourself why the are so much cheaper
Ask yourself why they are so much cheaper than others, you'll find out it's down to the quality of the product. 1st pair of compression boots became faulty within 5 months. Replaced with another pair under warranty. Replacement pair lasted just a few months longer and wouldn't inflate properly after 9-10 months. They wouldn't do anything, they told me that there was nothing they could do as my order was out of warranty. Even after pointing them to the Consumer Rights Act 2015 which states that I am entitled to a partial refund. This was confirmed to me by Citizen's Advise Consumer Dept. who passed all of this onto Trading Standards. They stopped communicating with me, which appears to be their MO. When it happens to you, contact Citizens Advise - details are on the Gov.UK website. Then contact your Credit Card under S75 Consumer Credit Act to claim a refund.
***UPDATE*** response 8.6.26 to Anna. Sorry, how remiss of me to not tell everyone that the only option you suggested was a 20% discount, which was not acceptable as advised to you in my email. These were also discussed with Citizens Advise and they were the ones that informed me of my rights under the Consumer Rights Act 2015 and as stated, they have passed all that information to Trading Standards. Respectfully, I would suggest that you do further research yourself so that you can handle future claims correctly. I stand by everything in my review and I will never purchase goods from Pulsio as in my opinion they are of poor quality.

Reply from Pulsio
Excellent product
Excellent product, was having trouble with my feet , very painful when walking, 2 x 10 minutes using the pulsio air and pain completely gone. Definitely recommend
Service is good, but selling practices are shady.
Service is good. Products are on the cheap side. Bought the thermasleep. It’s relatively noisy and has no timer function. If you buy the two zone model, each side comes with a remote, but remotes are identical and control both sides so it looses the point if you want to adjust only your side.
They don’t allow product specific reviews on the website and only support trust pilot as the only way to talk about them so you can’t read specific reviews. Also their ad’s for thermasleep are false. They clearly reference the main top-end competitor, but saying it only heats to 40-60C is just silly.
So this score represents the shady use of this platform, lack of honest product reviews and shady ads.
sorry I am not very impressed with the…
sorry I am not very impressed with the product may be ok for others I never enjoyed it. going to return it. sorry
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