Punkrave Reviews 

They have an amazing customer service, and the quality of their products is top notch. It's my go-to place!

Customer service is very responsive and helpful. I have loved all my purchases from here!

Order placed Mon, 1 Nov, 2021. Haven't heard from this company since and no tracking. I've tried communicating with the company via all their social media platforms, the form on their site and email asking why my order placed 2 weeks ago hadn't been shipped. The customer service is non existent.

It is now 17 November, still no communication from this scam of a company. No tracking information or any indication that my item I paid for has been sent. I have had to open a dispute with PayPal to now try and get my money back!

10/12/2021 - Punk Rave have the audacity to complain about my review and still did not get back to me, they still claim they sent me an email about there being no stock but wont provide the documentation. They insist they refunded me but it was PAYPAL that refunded me due to Punk Rave not responding to the dispute. Disgusting.

What an amazing/awesome experience i had interacting with customer service (Emanuele) regarding an unforeseen shipping/customs issue. From the moment the issue occurred they responded to me immediately, in fact, they were already working on resolving the issue, they must have been checking to make sure my package was/had been delivered. Unbelievable, what company does this, none!!! They resolved the issue immediately, and sent me a new order, words can't describe how i feel right now, but WOW, i'm in shock, THANK YOU, no company has ever done anything like this for me, EVER. Please to all who are reading this, we need to support company's like this!!!
Thank you
A customer for life!!

Punkrave clothes are of great quality and are unique which is why I keep coming back. Customer service is excellent as they do respond back but because of high volume orders, I do experience delays from time to time which is understandable. Other than that, the discounts are reasonable, and were able to get my store credit before returning the purchase via mail! they are a trustworthy fashion company! and better than all the other retailers like dolls kill, killstart. etc. You're my favorite, Punkrave!!

I bought a few items , but some didn't fit,
I contacted customer service and was swiftly able to exchange the specific items.
Thanks !

Great selection, decent shipping times to UK (given that they ship from EU). Returning the item was easy as it went to a UK address too. The only gripe is that emails/forms on the page don't seem to reach them so just use 'staff at punkrave.ch' if you need any support.

Sizing runs a bit on the smaller side but I was able to process a return pretty quickly. Great customer service and item was delivered sooner than expected!

I had to exchange an item and I honestly received the best customer service from any online brand. Super grateful for y’all <3

The coat I ordered was a bit too small, so I asked the staff for the return procedure and got in touch with Emanuele, who was of a great help !
The same day I asked for the return, a DHL van got sent to my house to pick up the package, and everything went smoothly after that.
All in all, a perfect service ♥

This shop is fantastic. Wonderful design, good quality and reasonable prices! In addition, an extremely friendly customer service that helped me to get new buttons for my beloved coat. Without problems or additional costs. If you want the heart of the scene, you are well-advised with Punkrave.

An item was out of stock in the size I ordered and they found a different item to replace it with for me, and even though it was more expensive, the absorbed the cost to be able to get me a shirt for the wedding on-time 🖤

Thank you so Much Emanuele!

excellent customer service! the discount was amazing, it even applies to clearance items. the additional customs charge i had to pay was fully refunded without problems and in a very short time. i even received the option to contact staff before making new orders to get discount codes. very happy. definitely ordering more items in the future.

I've bought some stuff from them and they are great!! The overall quality is pretty high and the support is really helpful and responsive.Thanks punkrave!!

- the quality clothes are very good - you can see that they are of better quality and well sewn
- the size varies, so you have to watch the table because one item will be M and the other will be XL
- DHL shipping takes about 3 weeks, but the accelerated fedex is in a few days + the parcels are well packed :)

good customer service and the clothes are of great quality! :>
I recommend!

- the quality clothes are very good - you can see that they are of better quality and well sewn
- the size varies, so you have to watch the table because one item will be M and the other will be XL
- DHL shipping takes about 3 weeks, but the accelerated fedex is in a few days + the parcels are well packed :)

Had a issue if my refund code, the customer service associate was able to me resolve my issue the same day!
5 stars

DHL was not updating the tracking info, but I did not know that, so I worte to see what was going on, for I had no information whatsoever about my order. So the staff explained me that it was DHL's fault, but that I needed not to worry, that my order would arrive on time. And it did. I am also quite pleased with the kilt I bought.

The clothes are unique and beautiful, the customer service really helpful. Totally recommand punk rave ! Just check every items sizing.