PureFilters Reviews 

1,277
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent product selection, offering a wide variety of items, including hard-to-find filters, at competitive and fair prices. People frequently highlight the quick and efficient delivery service, with many orders arriving promptly or even earlier than expected. The ordering process is consistently described as easy and seamless, with good communication regarding order status and helpful product information. However, some customers also noted issues with order fulfillment and delivery times. A few people mentioned waiting weeks for items to ship or arrive, with some experiencing significant delays for certain parts of their order.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers consistently praising the quality and... See more

Delivery service

Customers consistently report satisfaction with the delivery service, frequently highlighting the speed and... See more

Order

Reviewers mention positive feedback about their ordering experience, highlighting the ease and speed of... See more

Price

Users describe positive interactions with price, frequently highlighting excellent and competitive pricing.... See more

User experience

Reviewers highlight positive aspects of user experience, noting that it is easy to find what they need,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

An even exchange of damaged filters was done without an issue. Good variety at different price points. Have purchased multiple filter sets from them for 10 years c 3 furnaces. They are my go to... See more

Rated 5 out of 5 stars

I read several reviews on the seller before finally making the decision to purchase a whole-home humidifier from PureFilters.ca. To be honest, some of the reviews were somewhat, downright negative, so... See more

Rated 5 out of 5 stars

A well made product. Quiet, simple to operate. This is our second unit. Original unit was installed in 2007. Would recommend using a professional furnace contractor to install the inlet and outlet d... See more

Rated 5 out of 5 stars

PureFilters was only one of few companies that carried filters that fit our airvac. Price was competitive. They kept me informed and up to date once my order was placed. My package arrived before the... See more

Company replied


Company details

  1. Air Filter Supplier
  2. Furnace Parts Supplier
  3. Water Filter Supplier

Information provided by various external sources

PureFilters (www.PureFilters.ca) is the #1 online air filter company in Canada. Our mission is to make indoor air quality as accessible as possible to Canadians. We do this be carrying a large variety of sizes, trusted brands at wholesale prices and express delivery to your door. We have over 500 5-star reviews from our customers, so find out why Canadians love us today!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 11% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.3

All reviews

(1,277)

61 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
PureFilters logo

Reply from PureFilters

Eugene — Really appreciate you taking the time.

Happy to hear everything was smooth; we’ll keep working to make healthy-home essentials easy and hassle-free.

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Rated 5 out of 5 stars

Efficient

Easy, efficient. Nice service

November 8, 2023
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Reply from PureFilters

Nuvu— Really appreciate you taking the time.

Happy to hear everything was smooth; we’ll keep working to make healthy-home essentials easy and hassle-free.

Rated 5 out of 5 stars

Stay Healthy By Breathing Fresh Filtered Air !

Was able to easily find the required filter by looking up the model.

Fast delivery and Ease of process throughout.

Remind me to purchase a filter again in 1 year !

November 19, 2023
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Reply from PureFilters

Julien — Thanks for the 5-star review!

Our aim is simple: the right product, fast delivery, and friendly help whenever you need it.

Rated 5 out of 5 stars

Simple order and delivery process

They had what I wanted. I ordered it, they delivered. The whole process was simple. No issues.

November 20, 2023
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Reply from PureFilters

C.A — Really appreciate you taking the time.

Happy to hear everything was smooth; we’ll keep working to make healthy-home essentials easy and hassle-free.

Rated 5 out of 5 stars

They had the correct filter size (which…

They had the correct filter size (which had been difficult to find) and were super easy to deal with. Happy customer!

November 4, 2023
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Reply from PureFilters

Carleen — Thanks for the 5-star review!

Our aim is simple: the right product, fast delivery, and friendly help whenever you need it.

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Rated 5 out of 5 stars

Fast shipping

Discount applied when I bought in quantity witch was nice! Will be buying all my filters for my clients through here from now onward

November 20, 2023
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Reply from PureFilters

Corey — Really appreciate you taking the time.

Happy to hear everything was smooth; we’ll keep working to make healthy-home essentials easy and hassle-free.

Rated 4 out of 5 stars

I ordered the filter recommended by…

I ordered the filter recommended by Atlas Care. It arrived in a few days and was delivered to my door! It fits well and will do the job as expected. It needs to be replaced every 6 months; I should have ordered two to save on the delivery charges!
Thank you!

November 27, 2023
Unprompted review
Rated 5 out of 5 stars

it was the right filter

it was the right filter, delivered promptly

November 21, 2023
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Reply from PureFilters

Constance — Thank you for the feedback, much appreciated!

PureFilters focuses on a wide selection of air & water filters, quick delivery, and responsive support—glad that came through.

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Rated 5 out of 5 stars

Masks for everyone!

Great products, quick delivery, good prices

November 9, 2023
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Reply from PureFilters

KA — Thanks for the 5-star review!

Our aim is simple: the right product, fast delivery, and friendly help whenever you need it.

Rated 5 out of 5 stars

They had the size that I needed

They had the size that I needed as I could not find it anywhere else. The shipping was very reasonable as well.

November 18, 2023
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Reply from PureFilters

Alex — Really appreciate you taking the time.

Happy to hear everything was smooth; we’ll keep working to make healthy-home essentials easy and hassle-free.

Rated 5 out of 5 stars

I received my filter quickly and the…

I received my filter quickly and the customer service was great!

November 4, 2023
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Reply from PureFilters

Julie — Thanks for the 5-star review!

Our aim is simple: the right product, fast delivery, and friendly help whenever you need it.

Rated 5 out of 5 stars

super service!

November 21, 2023
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Reply from PureFilters

Ingrid — Thank you for the feedback, much appreciated!

PureFilters focuses on a wide selection of air & water filters, quick delivery, and responsive support—glad that came through.

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Rated 5 out of 5 stars

The email link to order site to placing…

The email link to order site to placing the order and then receiving it on my doorstep was quick and easy. 😊

November 21, 2023
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Reply from PureFilters

Jim — Thanks for the 5-star review!

Our aim is simple: the right product, fast delivery, and friendly help whenever you need it.

Rated 5 out of 5 stars

The filters we ordered were sent out the same day

The filters we ordered were sent out the same day. They were here in just over a week. We could not buy them locally, I was told Amazon had them but they would not send them to B.C., plus the price was within a few dollars. I will definitely buy them again.

November 5, 2023
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Reply from PureFilters

Pat — Thanks for the 5-star review!

Our aim is simple: the right product, fast delivery, and friendly help whenever you need it.

Rated 5 out of 5 stars

Great Product

The product was exactly what I hoped it would be!!

November 7, 2023
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Reply from PureFilters

GK— Really appreciate you taking the time.

Happy to hear everything was smooth; we’ll keep working to make healthy-home essentials easy and hassle-free.

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Rated 5 out of 5 stars

Good Service - quick

Decent website. Easy ordering. Quick service and responsive staff.

November 4, 2023
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Reply from PureFilters

Ryan — Thanks for the 5-star review!

Our aim is simple: the right product, fast delivery, and friendly help whenever you need it.

Rated 5 out of 5 stars

I couldn’t find my high efficiency…

I couldn’t find my high efficiency furnace filter at my local retailers and my trusted plumbing, heating and HVAC Company was going to charge me a ridiculous amount of money to change out the filter. I found pure filter.ca on the Internet found the filter I needed, ordered it as the price was almost half. The cost the HVAC company was going to charge. I am thrilled that pure filter.ca is out there. They delivered the filter in a in strong packaging, so it was in perfect condition when it arrived. Thank you.

July 11, 2023
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Reply from PureFilters

Sandra — Really appreciate you taking the time.

Happy to hear everything was smooth; we’ll keep working to make healthy-home essentials easy and hassle-free.

Rated 5 out of 5 stars

All goooood

All goooood
There, that’s the 10 character minimum

October 14, 2023
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Reply from PureFilters

Robert— Really appreciate you taking the time.

Happy to hear everything was smooth; we’ll keep working to make healthy-home essentials easy and hassle-free.

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