Pure Pet Food Reviews 

Convenient - The product is easy to transport and feed while on holiday and my dog has so far liked all flavours.

Following all the positive reviews of this dog food, I ordered the trial for my dog who suffers from pancreatis.

I followed all the instructions to introduce the dog food gradually and mixed it in with her current food. My dog just moved it out of the way and refused to eat it.

I contacted the customer service to cancel my next order, but unfortunately the next order had already been despatched. Again, I contacted customer services to ask if I could return the order for a full refund, but I was informed that as they cannot guarantee all dogs will not eat the food, they do not offer a refund. I have just wasted £43.00 on an order that my dog will not eat.
I followed all their advice i.e try different consistency, roll into balls and even bought a licky mat, but still my dog wouldn't eat it.

My advice is to be absolutely sure your dog likes the food and if not, cancel your next order asap, because the payment is taken automatically from your original payment method.
Terrible customer service.

Happy with service and the dog food but delivery experience not good no fault of there’s ,onus on delivery company,hopefully delivery comes on Monday as arranged

The subscription is easy to manage. There are plenty of flavours to choose from and Alfie likes them all. Now that 4 flavours in smaller bags can be selected for each delivery it’s even better.

Can't rate this company highly enough. Started food with 3 yr old cockapoo some weeks back. Immediately seen improvements in her digestion. She's a fussy eater but took to this food (most days) more than anything else we tried before.
Had to contact customer service to stop/slow down the orders (as she eats small portions) and the service we got from Ellie-Mae is second to none. I haven't made life easy (with changing dates, delayed responses to her emails etc.) and each & every time I got a very friendly & kind response.
This type of service is rare which is why I am choosing to do a rare review.
Thanks Pure Pet Food - you are doing amazing..
The Glazier Family (& Princess)

Lottie is loving the food. Now that Pure Pet Food gives us more variety in our deliveries, Lottie is getting to taste different flavours. Mind you, being a Labrador, she does not savour her food :D, gone in 30secs. I love the convenience of it being dry and then reconstituting it with water. Saves so much in storage space. Lottie is a very happy Lab, and she had a very glossy coat. Thank you Pure Pet Food.

Great company, did some Training for the operators onsite. Very friendly staff, family like environment, with a solid product to match. Took home some treats for Stan (my Border Terrier), and signed up for his food to be delivered on a rolling monthly basis. I cannot rate this company and it’s products highly enough, Stan is like a different dog, the food definitely suits his lifestyle and his energy levels are always high. Thank you again, it’s great to be part of the journey.

The staff at Pure are pretty cool, handled my query really professionally.

This food has honestly made a huge difference to my elderly dog. Her coat condition has improved and her energy levels are higher due to her feeling great. She is looking exceptional for a 13 year old dog!
I was looking for a renal diet for her and Pure seems to be the most beneficial. Yes its expensive but it's worth it.

Customer service 👍 deliveries on time 👍 coat on pup 👍 health 👍 catering for dietary issues 👍 easing concerns from neurotic owners 👍 😆

Quick delivery, and great food for the dog, he loves it, and licks his bowl clean every everytime.

I was really dubious at first of this pet food, my elderly dog called Pig has numerous health problems, and for a long time has hated his food options.
I decided to give this food a go for him and we are on our second month, his meal times have become the best part of his day, honestly he absolutely loves the food and licks his bowl clean.
Thanks so much! You’ve made one very old dog very happy!

My first order was delivered to the wrong address and went missing. Pure pet food sent me a replacement within a few days. They were so helpful and efficient and my dog loves his new diet!

Rosie loves her food. I love how I dont have to think about ordering it, it just arrives in plenty of time.

The customer service is second to none. They are so helpful when deciding on food flavour and how you want to use it. I use some kibble and some pure pet food as I like to use the kibble for treats

My dog took to the change in food well. He eats it quickly and even looks forward to his meals. He wasnt keen on the salmon but he did eat it however the meat flavours have been gone in seconds. Easy packaging and the reusable seal actually works!!!

I have been on Pure Pet Food for around 3 years now and just adding our puppy too! Even the puppy is loving the new food. Really good customer service, so nice having the Live Chat feature if you have any questions. Very easy to add and change recipes. The convenience of dried food is amazing, the space it saves, etc. I wouldn't go back to anything else and when compared to other food on the market the price of Pure is very competitive for the customer service.
Very good for Lick Mats as you can choose the texture so overall very happy. I would never be able to feed raw as freezing whilst travelling and remembering in general would be a nightmare let alone the space it takes up. This is a great alternative and saves having to feed kibble. I have been through a variety of different foods such as Kibble, wet, cold pressed.
They're also very active at farm/country shows and have talked to them on a variety of different occasions. Very nice to see an actual BRAND behind the product and how they engage with customer/public. Makes you feel very transparent with what they're offering.

After Koda’s recent health scare, which resulted in 2 nights in hospital, she was diagnosed with Pancreatitis brought on by an Acute Hemorrhagic Diarrhea Syndrome (AHDS) and Hypovolemic Shock. Koda was critically ill but she’s a tough little cookie, so, finding the right food for her became our absolute priority. She now needs a low fat diet that’s also gentle on her stomach to prevent future pancreatitis flare ups.

When speaking to the vet, they were suggesting veterinarian recommended kibble, however, Koda hates kibble (she literally picks it out of her food and spits it on the floor 😂), so I felt stuck when trying to find a suitable wet food for her. After doing plenty of research and not finding much to suit her new needs, I started to worry. However, I eventually found Pure Pet Food and decided to give them a try, particularly as they cater for conditions such as pancreatitis and sensitive pup tums.

Our first delivery included four flavours of Chicken, Turkey, Salmon and Game and I also added the Natural Milk Chew and the Tempting Chicken Training Treats as they were also low in fat.

I can honestly say everything has been a huge hit! Koda absolutely loves the training treats, and she didn’t put the milk chew down once she’d got hold of it. Since then, she’s now tried all four flavours of the food and although she was unsure at first, she has enjoyed every single one, which is such a relief after everything she’s been through.

We did experience a slight issue with the delivery, which was due on the Saturday but arrived on the Monday. However, this was completely outside of Pure Pet Food’s control once the parcel had left their warehouse. Despite that, their customer service was absolutely outstanding. They were so friendly, personable and genuinely wanted to help. They kept in touch, offered a lovely goodwill gesture and even discussed alternative courier options for future deliveries. It’s rare to receive customer service that’s this caring and proactive these days, and I genuinely couldn’t fault the team.

The quality of the food, the ingredients and the overall experience have all exceeded my expectations, and knowing Koda is eating something that’s perfectly suited to her dietary requirements gives me real peace of mind.

I love the fact that she sits on the kitchen floor watching me make it up for her, it’s like I’m preparing her her very own home cooked meal!

Now, if the team at Pure Pet Food could invent a second pair of hands for me, I’d be forever grateful! Ever since Koda was poorly, she’s become convinced that her food bowl is useless and that all meals should be hand-fed by her personal waitress (me) and unfortunately that habit has continued with her Pure Pet Food too! Clearly the food is worthy of VIP treatment in her eyes 😂

Thank you to everyone at Pure Pet Food for making what has been a worrying time so much easier. We have one very happy (and very spoiled!) little Shih Tzu.

My dogs allergies cleared up with Pure fish recipes. The quality of the product is excellent, only issue I have is with the delivery company sometimes not delivering on time.

So easy to make. Our dog goes crazy for it. And with so many flavours to choose from, there really is something for everyone