Purplebricks MortgagesReviews 

564
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 186 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive knowledge, helpfulness, and positive attitude, making interactions pleasant and productive. The service provided is frequently highlighted as exceptional, with many people appreciating the personalized and understanding approach, often going above and beyond to support their needs. Reviewers are particularly impressed with the quick response times and the smooth, stress-free user experience, noting clear explanations and efficient handling of their processes. However, some customers also noted that response times could occasionally be slow, and felt that more proactive communication in chasing progress would have been beneficial.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Reviewers consistently express high satisfaction with the service, describing it as outstanding, excellent,... See more

Customer service

Customers had positive experiences with customer service, consistently praising the amazing support and... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the quick and thorough... See more

User experience

Customers consistently note positive experiences with user experience, describing the entire process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lisa Dowling has been fantastic helping us buy our first property!! Couldn't recommend her more! Extremely knowledgeable and understanding, takes time to explain any questions and gives options and ad... See more

Company replied

Rated 5 out of 5 stars

PurpleBricks Mortgage Broker service was amazing! Everyone was so lovely, responsive and answered any questions I had. Gregory Hindle offered me brilliant advice during my house search and Rachel Dolp... See more

Company replied

Rated 5 out of 5 stars

5 star is not enough Working with Hayley was an absolute pleasure. She is incredibly reliable and patient professional who consistently went the extra mile, often working around my schedule to keep... See more

Company replied

Rated 5 out of 5 stars

Well what can I say apart from thank you you so much for making what I thought would be a stressful house buying process's become so much easier for us both. From the start Tom has been outstandin... See more

Company replied


Company details

  1. Mortgage Broker

About Purplebricks Mortgages

Written by the company

Whether you’re a first-time buyer or are climbing the property ladder, we’re here to help with all things mortgage related. We’ve got access to over 12,000 deals (some exclusive ones!), and we know our lenders inside out. We work with them every day, after all.

Sure, moving house is stressful, but your mortgage shouldn’t be. Let us do the heavy lifting. We’ll search the market for a great deal – whether it’s a mortgage, protection or life insurance, or all of the above. With Purplebricks Mortgages, you can manage your home move under one roof.

We’re all about making mortgages easy. Our service includes:

  • A straightforward process. Getting your mortgage sorted with us is simple.
  • Award-winning customer service, whatever your moving plans are.
  • A dedicated case manager to guide your mortgage journey from start to finish.
  • Access to over 12,000 deals from 90+ lenders – including some exclusive ones.
  • Insurance that protects your home and family – tailored to your budget.

    Got questions? Ask us anything. We’ve heard it all and have the answers.

    How the service works

    Getting a mortgage for the first time – or even a second or third – can seem like a lot of work, but with Purplebricks Mortgages, it’s not. Just fill out our form or give us a ring to get started. We’ll take a few details, and you can kick back whilst we get working. Our knowledgeable advisors will scour thousands of rates and deals to secure the ideal mortgage for your unique circumstances. It’s that simple.

    No hidden costs, no sneaky clauses. Just straightforward advice and fair fees. We’ll handle the details, from your first enquiry to the day you sign on the dotted line.


  • Contact info

    4.9

    Excellent

    TrustScore 5 out of 5

    564 reviews

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    No history of asking for reviews

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    4.9

    All reviews

    (564)

    164 reviews in the last 12 months

    Write a review
    Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

    Rated 5 out of 5 stars

    Tate and Archie - Outstanding Team!

    Tate and Archie have been hands down the best team I could have asked for.

    You both made me feel calm and reassured during times when I was unsure of the best route forward. As someone completely new to all of this, I felt genuinely supported every step of the way.

    You were both incredibly friendly, helpful, and always quick to communicate. I never felt like I was left waiting around for answers — whenever there was an update, you were straight on it.

    Thank you so much. I truly appreciate every phone call, email, message, and all the support you gave throughout the process. I couldn’t have asked for a better service !

    - Holly

    May 19, 2026
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We are so happy to hear we could provide such a supportive and reassuring experience for you. We truly appreciate your kind words and are glad we could assist you every step of the way.

    Rated 4 out of 5 stars

    Over and above

    Sharon worked tirelessly to get the sale over the line. She was in constant contact with the buyers solicitors to get all the required documentation which enabled us to get memorandum of sale in place so we could get our offer agreed on a property.
    Steve

    May 11, 2026
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    Thank you for taking the time to share your experience. I believe your review was meant for Purplebricks Estate Agency if this is the case please could you amend the company name on your review so they will be able to see your lovely feedback.

    Rated 5 out of 5 stars

    We have been so impressed working with…

    We have been so impressed working with Purple Bricks on our mortgage and related insurances. Ross, Toni and Emily have all been fantastic! They've made sure we've had everything sorted in plenty time and gone above and beyond to secure the best deals for us. We're so grateful. Thanks team!

    May 5, 2026
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're so happy to hear about your positive experience with our team! It's great to know they ensured everything was sorted in plenty of time and secured the best deals for you. We appreciate your gratitude and thank you for your review!

    Rated 5 out of 5 stars

    Appreciate the professionalism and the…

    Appreciate the professionalism and the work put in by the purplebeck mortgage team. Yasamin and Rachel have been really helpful with walking me through the process, the processes if I made different decisions and of course keeping me up to date each step.

    May 1, 2026
    Unprompted review
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    Reply from Purplebricks Mortgages

    We appreciate you acknowledging the professionalism of our mortgage team. We're happy to hear that the team was helpful in guiding you through the process and keeping you informed.

    Rated 5 out of 5 stars

    Personalised service, experienced adviser, streamlined service.

    Our experienced adviser took time to understand our re-mortgaging needs, offering us a range of products. Everything was explained well, and all our questions were answered. Overall a streamlined process and a pleasant company to work with.

    May 5, 2026
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're happy to hear that our advisor understood your needs and offered suitable products. It's great to know that the explanations were clear and the process streamlined for you. Thanks for your feedback.

    Rated 5 out of 5 stars

    Paul and Archie were great

    Paul and Archie were great. Thanks for helping me remortgage. Flawless experience

    May 1, 2026
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're happy to hear that your remortgage experience was flawless. We appreciate your positive feedback and thank you for your time.

    Rated 5 out of 5 stars

    Outstanding service delivery

    I have a wonderful experience with Purplebricks. The services they provided were outstanding from timely response to enquires, giving updates and guidance on every steps till completion of the purchase. I am specially saying a huge thanks to Archie Pether and Gregory Hindle 😍 for their outstanding services provided. You both are so amazing 👏. Thank you.

    May 1, 2026
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We're happy you had a wonderful experience with our services. It's great to hear our timely responses, updates, and guidance were outstanding and helpful throughout your purchase. Thank you for your positive feedback!

    Rated 5 out of 5 stars

    Awesome Service

    Mimmi at Purplebricks Mortgages made my first-time buying experience incredibly smooth and stress-free. From start to finish, she was professional, knowledgeable, and always available to answer my questions no matter how small. She explained everything clearly and kept me updated throughout the process, which really helped put my mind at ease. I honestly couldn’t have asked for better support during such an important milestone. Highly recommend Mimmi to anyone looking for a reliable and efficient mortgage advisor!

    February 9, 2026
    Unprompted review
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    Reply from Purplebricks Mortgages

    We're happy to hear that your first-time buying experience was smooth and stress-free. We appreciate you highlighting the professionalism, knowledge, and availability of our team. It's great to know that the support provided helped put your mind at ease during this important milestone. Thank you for your recommendation!

    Rated 5 out of 5 stars

    From the beginning I was nervous and…

    From the beginning I was nervous and unsure about how to pursue a mortgage but after just a few conversations with ashley scott I was made to feel welcomed and listened to with any concerns I had so it has made my whole professional experience with purple bricks calm and enjoyable and then when I spoke to her case manager emily eason it was the same situation so I would highly recommend using purple bricks if anyone is concerned

    March 11, 2026
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We're happy to hear that you felt welcomed and listened to. It's great to know that your experience was calm and enjoyable. Thank you for recommending our services!

    Rated 5 out of 5 stars

    Great service has been provided to me…

    Great service has been provided to me as a first time buyer. Guided me step by step . Thank you Emil and Ashley all for your help and hard work

    April 21, 2026
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We're happy to hear that your first-time buying experience was great. We're glad that we could guide you step by step. Thank you for your positive feedback and recognition of our hard work.

    Rated 5 out of 5 stars

    10 Stars out of 5 !!! Best experience ever!

    Hayley Newton and her team have gone above and beyond to secure our best interests, and we’ve felt supported every step of the way.

    They have been there for every question, always ready to help, and it’s made such a difference. Their hard work has brought us one step closer to buying our first home, and we’ll always remember them being the positive part you’ve played in our journey.

    We really appreciate all their effort and kindness. Thank you again for being amazing.

    March 16, 2026
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We're so happy to hear that our support made such a difference during this important time. We appreciate you acknowledging our team's dedication to helping you on your journey to buying your first home. Thank you for your kind words.

    Rated 5 out of 5 stars

    I had fantastic experiences with my…

    I had fantastic experiences with my advisor, Lisa, and my case manager, Rachel on two occasions. I highly recommend this service. They were incredibly supportive, always available to assist me, and they really simplified the process, making it much clearer for me.

    April 17, 2026
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We're happy to hear that you had such positive experiences and found our team supportive. We appreciate your recommendation and are glad we simplified the process for you. Thank you!

    Rated 5 out of 5 stars

    Wonderful services received

    My partner and I received very good professional guidance. We asked whenever we were not clear and feedback was given to us in good time.

    April 1, 2026
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We're happy to hear that you received professional guidance and timely feedback. Thank you for sharing your experience with us; we appreciate it greatly.

    Rated 5 out of 5 stars

    Clair Brown from mortgage team was excellent

    Clair Brown from the mortgage team was excellent. Clear with what the options were available to us and gave sound advise but not pushy down a particular route.

    April 10, 2026
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We're happy to hear that you had such a positive experience! It's great to know the advice offered met your needs and expectations. Thank you for your feedback.

    Rated 5 out of 5 stars

    Greg was amazing

    Greg was amazing, he gave us a detailed answer to any questions we had and simplified the full process for us… couldn’t recommend he enough!!!

    April 9, 2026
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We're happy to hear that you had such a positive experience! It's great to know that the detailed answers and simplified process were helpful. Thank you for the recommendation!

    Rated 5 out of 5 stars

    Mortgage service was excellent from…

    Mortgage service was excellent from Archie and his team. Archie always responded immediately and advised all my queries. Highly recommended.

    April 8, 2026
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We're happy to hear that the mortgage service was excellent and that all queries were addressed promptly. We appreciate the recommendation and your feedback.

    Rated 5 out of 5 stars

    Brilliant customer service

    Brilliant customer service and always made themselves available. Mark guided us through every step, ensuring we understood everything which was really helpful. Highly recommend.

    April 8, 2026
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We're happy to hear that our customer service met your needs. We appreciate that Mark's guidance was helpful and that you felt supported throughout the process. Thanks for the recommendation!

    Rated 5 out of 5 stars

    Outstanding Service from Start to Finish

    I can’t recommend Nigel highly enough!

    From start to finish, he made the whole mortgage process feel so much easier and far less stressful than I expected. He was always just an email or phone call away, and no question ever felt too small or silly—he took the time to explain everything clearly and made sure I felt confident every step of the way.

    Nigel was incredibly proactive, regularly chasing things up and keeping me fully informed throughout the process, which I really appreciated. It made a huge difference knowing everything was being handled so efficiently.

    I’d also like to say a big thank you to Paul, who played a part in my journey as well. He was just as friendly and professional, and like Nigel, was always only an email away and happy to help with anything—no matter how small or what I thought might sound like a silly question.

    Thank you both again for all your hard work and support—I’m very grateful

    April 1, 2026
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We're happy to hear that the mortgage process was easier and less stressful than you anticipated. We appreciate your kind words and are so glad that you felt supported and informed every step of the way. It's great to know that our team's proactive approach and clear communication made a difference. Thank you for acknowledging the team's hard work and support.

    Rated 5 out of 5 stars

    Rachel Dolphin & Gregory Hindle were…

    Rachel Dolphin & Gregory Hindle were absolutely amazing through my whole journey. They had a professional and friendly approach & I would go so far as to say fantastic. I cannot thank them enough for their service.

    April 2, 2026
    Unprompted review
    Purplebricks Mortgages logo

    Reply from Purplebricks Mortgages

    We're happy to hear that you had such a positive experience. It's wonderful to know that you found our team's approach professional and friendly, and we appreciate your kind words.

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