Purple Carrot Reviews 

922
•
TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

I paid the same as everyone else who was dumb enough to try this service. After cycling through all the mainstream options from the pandemic through to the present day, PC is arguably the worst. Every... See more

Company replied

Rated 1 out of 5 stars

We have been buying meals from purple carrot for almost 6 years and ate very disappointed with the service recently. They have been adding random items to my order and I am unable to opt out of t... See more

Company replied

Rated 4 out of 5 stars

Some recipes are kind of difficult but they've been doable. Would like it if there were alternative instructions for cases where you might not have certain equipment like blender, microwave or oven. A... See more

Rated 1 out of 5 stars

It's sad to have to write a review like this because we have truly enjoyed the food and service. But they have started adding items to carts automatically and charging you for things you didn't order... See more

Company replied

Company details

  1. Meal Delivery
  2. also in
  3. Food Products Supplier

Written by the company

Discover the power of a plant-based diet. Receive new plant-based recipes and pre-portioned ingredients delivered to your door each week.


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1.7

Bad

TrustScore 1.5 out of 5

922 reviews

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No recent history of asking for reviews

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1.7

All reviews

(922)

18 reviews in the last 12 months

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Rated 2 out of 5 stars

I really liked the meals mostly

I really liked the meals mostly, but I was continuously receiving meals I hadn't selected. It seems as though I was receiving the default meals. It happened on multiple occasions. Otherwise I'd have continued.

February 25, 2023
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Reply from Purple Carrot

We appreciate you taking the time to send this feedback, and do apologize for any frustration caused. If we can assist with looking deeper into the account, or with anything else, please don't hesitate to reach out to help@purplecarrot.zendesk.com !

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Rated 3 out of 5 stars

Would like it to arrive earlier so I…

Would like it to arrive earlier so I can use day it arrives. Would like larger portions for a lot of the recipes, it is often not enough for my family of 4 (2 teenagers!). Sometimes feel they are more “sides” than actual dinners.

February 25, 2023
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Reply from Purple Carrot

Thank you for your feedback! This is extremely helpful for our shipping and culinary teams to know. We apologize for any disappointment!

Rated 4 out of 5 stars

Great cooking at home!

The ingredients are fresh and the recipes very tasty overall. The use of garlic, especially raw, may be a bit too frequent for my taste, but that may be just me. I am not specifically vegan, but I like to eat healthy meals, and this is really helpful.
I wish there was a way to stop a delivery more than one week in advance if something comes up later in the week (as in my case a death in the family) that takes one out of town.

February 25, 2023
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Rated 5 out of 5 stars

Well worth the money!

Couldn't be happier with the quality and simplicity of these recipes! Not only that, but Purple Carrot makes it so easy to divvy up dinner duty—without making it feel like a burden to my partner or I. But you know my favorite part? My 78-year-old father loves eating Purple Carrot dinners with us, which was a fun surprise!

February 18, 2023
Rated 3 out of 5 stars

The sodium in most meals are VERY high

The sodium in most meals are VERY high, please consider Low sodium meals.

February 27, 2023
Unprompted review
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Reply from Purple Carrot

Thank you so much for your feedback! We really appreciate you taking the time to reach out - this feedback will be passed along to the culinary team. We hope it may be helpful that you can choose the meals that work best for you each week and then customize the sodium content for the meal kits at home! We're always happy to offer tips and tricks. Don't hesitate to reach out at help@purplecarrot.zendesk.com if we can assist with anything at all!

Rated 3 out of 5 stars

Healthy Vegan food

3.75 stars!
I like the freshness of the food you send and I like the variety. I would prefer and stronger emphasis on healthy recipes. I don't like when broccoli is coated in batter or veggies are added to bread just to have more calories and carbs. Also all you prepared foods seem to have preservatives. I would prefer more organic foods especially the greens.
Disappointed you raise the amount for free shipping, which is difficult for single people.

February 18, 2023
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Reply from Purple Carrot

Thank you for your feedback! Please know we do take it to heart, and will be sure the culinary and strategy teams receive it. We truly can only make improvements with our customers' help. Don't hesitate to reach out if we can help with anything whatsoever help@purplecarrot.zendesk.com !

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Rated 4 out of 5 stars

Great taste

So far the two meals we've had have been delicious. The ginger is have rotten though - soft, with translucent color - it's doesn't last in plastic well I think.

February 11, 2023
Rated 4 out of 5 stars

Experience is mostly excellent

Experience is mostly excellent, however for it's price (the service can be called pricey) it has it's flaws. It happens occasionally and not "every week" thing. For example, I had a missed lemon in my order, or cherry tomatoes could come in a box so some of them don't get smashed, or mango wasn't ripe until almost a week after arrival.
These are non serious flaws , it's just for the high-range price itself I would like not to see them happening.
And I don't want precooked rice , it would be nice to have an option when scheduling an order.
Another suggestion would be to work with more kosher certified brands. Maybe even get to the kosher market at some point.
Overall the service is very good so please keep going, personally I would not want to order vegan options from other services, I would only go with fully plant-based service.

February 4, 2023
Rated 3 out of 5 stars
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Reply from Purple Carrot

We're sorry to hear you didn't enjoy your meals this week! Please feel free to provide any recipe-specific feedback by e-mailing help@purplecarrot.zendesk.com. We'd love to hear from you and pass your thoughts over to the culinary team!

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Rated 1 out of 5 stars

Moving toward processed junk foods

Been using the service for awhile and loved it because it was healthy and fresh. Now they're transitioning to using many processed foods like pre-made sauces and low quality veggie burgers. It's difficult to avoid these ingredients without scrutinizing the recipes.

For example, this week's menu has a peanut stir fry that used to have a sauce made from scratch with peanuts and other things. But it's been switched under my nose with some pre-made crap containing artificial colors, canola oil, and other junk that I could buy at a grocery store for far cheaper.

Really unhappy with this direction and will probably not remain a customer if they keep it up. For one, if I wanted processed foods then I wouldn't be cooking at home. For two, I could order a jar of sauce and some pre-cut veggies from instacart for vastly less money and roughly equivalent effort. The pre-made sauces are especially stupid on their part because delicious from-scratch sauces was sort of their jam.

I don't think they're very interested in customers like me. Although they have a handful of items that aren't "low prep", this category dominates their upcoming menus and it's difficult to avoid the processed foods without scrutinizing the recipes carefully. I guess all good things come to and end and Purple Carrot has definitely taken a HUGE dive in quality.

February 3, 2023
Unprompted review
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Reply from Purple Carrot

Hi Paul. Thank you for taking the time to share your valuable feedback and experience regarding this new addition to our Meal Plans.

As a small business, our Teams truly rely on honest customer suggestions, reviews and opinions to continue to grow and improve. Kindly know, we compile and analyze all insight we receive to ensure this is what's driving our service forward.

Our Culinary Team took the time this past year to review and revamp the previously known "Quick & Easy" Plan, so it is more in-line with a fast-pace lifestyle that would benefit from having Less Prep. This preference features 4 “Less Prep" meals in both 2 and 4 servings, saving you time with minimal effort. These improved meals will reduce overall preparation through a mix of more ready-to-eat items, pre-chopped veggies, and cooking instructions that minimize the number of pots and pans needed.

That said, we sincerely apologize that you haven't found these meals or ingredients desirable to your liking. You can rest assured that we are continuously evaluating customer feedback regarding this brand-new option as we've only just launched this Plan about two weeks ago. Please know that your voice is absolutely being heard here, Paul, and we truly cannot thank you enough for taking the time to share your concerns about the ready-to-eat sauces and the veggie burgers.

We really appreciate you as a customer and can't wait to see what's in store for the future. If you haven't done so already, please don't hesitate to contact us at help@purplecarrot.zendesk.com if you have any additional questions.

Rated 4 out of 5 stars

So far so good.

Purple Carrot has been pretty good so far. The meals have been great (sometimes could use a squeeze or lemon or lime). They've been easy to make and very flavorful! The customer service has been ok, just a little different from other meal delivery services. We had an issue with a missing ingredient and instead of a credit for the meal, it was just for the missing ingredient. Luckily we had something close enough to sub with, otherwise we would have needed to find time to go shopping.

February 2, 2023
Rated 2 out of 5 stars

I got the wrong meal but I was credited…

I got the wrong meal but I was credited for it (thank you). The meal I got was missing vegetables, the lai gan (?). There were oyster mushrooms which went with nothing.

January 26, 2023
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Reply from Purple Carrot

Thank you so much for taking the time to provide this feedback! We are glad to hear a customer advocate was able to assist with the incorrect meal. We are so sorry you experienced this, as you should absolutely receive the items you purchased! If there is anything else we can do to assist, please don't hesitate to reach out to help@purplecarrot.zendesk.com. Wishing you a great start to the week!

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Rated 5 out of 5 stars

Amazing!

Everything about Purple Carrot is amazing - from the quality of the meals and variety to their customer service It might take a few extra "rings" on the phone to reach them, but the service is amazing

January 26, 2023
Rated 4 out of 5 stars

The last few boxes I have loved the…

The last few boxes I have loved the outcome, however at least once a box something is bad. Once it was the garlic, next it was the onion and this time the green beans were covered in a slimy black film. We always make do but I’m hoping this is a temporary issue. Thx

January 17, 2023
Rated 4 out of 5 stars

Creative and delicious meals

Creative and delicious meals, relatively easy to prepare. Monday arrival is not ideal as I don’t have time to prepare meals until the weekend and vegetables don’t always last and/or are already deteriorating. I would like an option for 2 meals instead of 3.

January 16, 2023

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