We have purchased the 12 ft square cantilever umbrella and 9 piece square dining set. We are very happy with everything. There were issues with the extension ribs on the umbrella. Communication with... See more
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Review summary
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Reviews shaping this summary
Replacement Canopy Parts were Perfect We have 4 of cantilever umbrellas and love them. After a few years, we decided to replace them and the support team found my exact replacement part and col... See more
Company replied
Umbrella was damaged in high winds. Purple Lead were very communicative and helpful in not only providing a replacement part, but in showing me what would be needed to install it. Successfully fixed... See more
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We were so impressed with the quality, step by step directions, delivery was good, the overall experience we had with the purchase of the gazebo. They were always reaching out to us, just to make... See more
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Company details
- #5 of 31 best companies in Outdoor Furniture Store
- #1 of 1 best companies in Bar Stool Supplier
- #3 of 8 best companies in Carport and Pergola Builder
- #2 of 5 best companies in Gazebo Builder
- #1 of 1 best companies in Sunroom Contractor
Written by the company
PURPLE LEAF, Accompany for Longer. Brand Philosophy: Long-staying companionship, enduring longevity, and unchanging service, all these commitments have been embodied by our brand of PURPLE LEAF. In this volatility-themed era, we chase more than providing durable products but building our everlasting connection with our customers. Rather than a mere trademark, the brand has therefore become a faith, a banner, and an adherence of the intention to serve our customers with consistency and quality. Innovation and Quality: To secure the sustained support and service for every customer, PURPLE LEAF has continually innovated and polished every single detail during product design and development. Adopting cutting-edge technologies, applying premium materials, we strive to ensure every product to withstand the test of time and to become indispensable to customers’ lives. Customer Service: PURPLE LEAF deeply understands that the superiority in customer service is the very core to realize our commitments of long-staying companionship, enduring longevity, and unchanging service. So when customers come calling, we shall respond and provide a professional, attentive and efficient service to you no matter when and where.
Contact info
United States
- purpleleafservice2@gmail.com
- purpleleafshop.com
4.6
Excellent
719 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered a product based on…
I ordered a product based on description giving online but what i received didn’t match that description. Purple leaf made it right and was great to work with. Highly recommend.
February 5, 2026
Unprompted review
Reply from PURPLE LEAF
Thank you so much for your understanding and for highly recommending us!
We sincerely apologize for the initial frustration and confusion caused by the discrepancy in the online description. At Purple Leaf, our core promise is to stand behind our products and ensure every customer is fully taken care of.
We are so glad that our support team responded swiftly and made the correction process such a positive experience for you. Your feedback is incredibly valuable, and we are already reviewing our online product descriptions to ensure they remain 100% accurate. Thank you again for your trust, and have a wonderful, relaxing summer ahead!
Save your money and energy
Save your money and energy. DO NOT BUY FROM THIS COMPANY!!!!
This was my first and last time ordering from these people. They lost my tracking number due to a new employee so they say but if you ask me when you call it's a bunch of burnouts working there. Im out 117 dollars. I ordered on April 30th and it's now May 14th. I have no way to track my order they said they're not giving me my money back because it's the post offices fault. How do they know that with no tracking number?? Please dont waste your money.
May 15, 2026
Unprompted review
Reply from PURPLE LEAF
We are sincerely and deeply sorry for this incredibly frustrating and unacceptable experience. We would also love to speak with you directly to confirm this has been resolved to your satisfaction. Please check your inbox for an email from our management team, or reply with your phone number so we can reach out. Thank you for holding us accountable, and we apologize sincerely for the stress this has caused.
I love my Purple Leaf patio umbrella
I've had my Purple Leaf patio umbrella since 2022 and I love it. Purple leaf stands behind its products. I had an incident with my umbrella withing the first year and they sent me the replace parts at no charge. I just recently reached out to them because the battery on my umbrella's LED lights had died and I needed a replacement. Their customer service is outstanding and I got my replacement in no time.
May 11, 2026
Unprompted review
Reply from PURPLE LEAF
Thank you so much for being a loyal part of the Purple Leaf family since 2022, and for sharing such an incredible, long-term review!
Knowing that your patio umbrella has been bringing you joy for four years is the greatest reward our entire team could ask for. At Purple Leaf, we don't just sell an umbrella; we promise a long-term commitment to your outdoor comfort. Whether it was an accidental incident in your first year or a natural battery replacement four years later, our goal remains the same: to provide fast, outstanding, and hassle-free support.
Thank you for holding us to such a high standard and for trusting us over the years. Wishing you many more beautiful, sun-shaded summers ahead under your Purple Leaf umbrella!
Great customer service
Great customer service. A support bar broke on our cantilever umbrella. I emailed a few pics and they responded with the part & price. It showed up a few days later and installed perfectly. Very helpful.
May 1, 2026
Unprompted review
Reply from PURPLE LEAF
Thank you so much for sharing your streamlined and positive customer service experience!
We are absolutely thrilled to hear that the replacement support bar arrived within just a few days and installed perfectly. The support bar plays a critical role in the wind resistance and stability of a cantilever umbrella, and we know how frustrating it can be when a core part breaks. Our goal is always to make the resolution process as simple as possible—using just a few photos, transparent pricing, and rapid shipping—to minimize any interruption to your outdoor comfort.
Thank you for your excellent assembly skills and for trusting Purple Leaf. Wishing you many beautiful, breezy, and perfectly shaded summer days ahead!
Puprle leaf company
Purple lead did great! Awesome customer service worked tirelessly to get us the proper size replacement cover and to provide us replacements for some broken parts. Fabulous company. Great products
March 5, 2026
Reply from PURPLE LEAF
Reading your review brought the biggest smiles to our entire team! Thank you so much for your enthusiastic words and high praise.
During our busiest summer season, hearing that our support team "worked tirelessly" to help you is the greatest reward we could ask for. Whether it’s double-checking dimensions to get you the exact proper size replacement cover, or making sure every single broken part is replaced, we believe no detail is too small when it comes to your outdoor comfort.
We love your enthusiasm. Thank you for recognizing our products and our passion for service. Wishing you and your family a wonderful, care-free, and beautiful summer ahead!
The responsiveness and follow up of…
The responsiveness and follow up of Purple Leaf is one of the best I have dealt with in years.
The products are great but the customer service is what makes this a great company to work with. I will always look to Purple Leaf if I am looking for any products they carry.
May 10, 2026
Unprompted review
Reply from PURPLE LEAF
Reading your review fills our entire team with immense pride and gratitude! Thank you so much for such an extraordinary compliment.
At Purple Leaf, we believe that premium craftmanship is only half of the equation; it is our "responsiveness and follow-up" that truly defines who we are as a brand. Hearing you say that our customer service is what makes us a great company to work with is the ultimate reward for our hard work, especially during our busiest summer season.
Knowing that we have earned your lifelong trust and that you will always look to Purple Leaf first for your future outdoor needs means the world to us. We promise to continue holding ourselves to this gold standard. Thank you for being an amazing customer, and have a beautiful summer ahead!
Finally made it right. 7x13 umbrella with LED
I ordered a 7x13 umbrella with LED lights. One of the 12 bars with the lights did not work. I had to fight with them repeatedly to get a replacement sent to me. They finally did so. As such, I changed this from a 1 to 3 stars. However, it should not have taken so much fighting to get a functional product. They need to work on their service, but they are not a bad company.
May 10, 2026
Unprompted review
Reply from PURPLE LEAF
Thank you so much for your honest feedback and for your kindness in updating your review to 3 stars.
While we are glad the replacement finally arrived and made it right, we take your criticism to heart. We are committed to working on our service to ensure future interactions are much smoother. Thank you again for your patience and for giving us a chance to correct this!
Disappointed by quality, but happy with customer service.
When I receive my order it unfortunately had dents in 2 of the post, after contacting customer service they did send replacement post…but one of those was also dented. I contacted customer service again and they did send a replacement post, this one was not dented. So, disappointed to begin with but ultimately satisfied.
April 1, 2026
Reply from PURPLE LEAF
Thank you so much for your patience and for sharing your experience.
We sincerely apologize for the frustration caused by the dented posts during transit. We know how disappointing it is to wait for replacements, only to face the same issue again. At Purple Leaf, our core principle is to stand by our products and our customers until the job is done.
We are glad our customer service team was able to resolve this for you to your ultimate satisfaction. Please be assured that we have shared your feedback with our packaging and logistics departments to enhance the protection of our posts during shipping. Thank you again for your trust and understanding!
Hands down the best packaging and…
Hands down the best packaging and directions for anything I've ever installed. Very impressed and satisfied with the final outcome. 👏🏼
April 2, 2026
Reply from PURPLE LEAF
Thank you so much for the incredible feedback. Enjoy your newly transformed outdoor space!
Fast delivery
Fast delivery. Quality of the gazebo is far better than the stores. Instructions for install are easy to understand.
April 2, 2026
Reply from PURPLE LEAF
We are glad we could deliver a fast and satisfying experience. Enjoy your beautiful new outdoor space!
Perfect for our pool time needs
The umbrella is solid and feels of quality materials. It was easy to assemble and looks great at the side of the pool.
We have a grandson now and needed to shade the shallow end of the pool, the umbrella is perfect.
April 2, 2026
Reply from PURPLE LEAF
We are thrilled that you found the assembly easy and the quality exceptional. Wishing you and your family—especially the little one—a cool and joyful summer by the pool!
This company is amazing
This company is amazing, they answer right away and go above and beyond to help you, I love my Cabana and all other items from them .
April 2, 2026
Reply from PURPLE LEAF
Thank you so much for the amazing feedback!
Very happy with this pergola
Very happy with this pergola. drainage works great. Get a little leak in the middle support beams, but with some flex seal, not an issue. Relatively easy to set up, but need at least 2-3 people to do so.
April 2, 2026
Reply from PURPLE LEAF
Thank you so much for your feedback!
We are thrilled to hear that you are happy with your new pergola and that the drainage system is performing well. Regarding the slight leak you mentioned at the middle beams, we appreciate you sharing your fix! We will certainly pass this observation along to our engineering team to look into enhancing the seal design for future iterations.
Thank you for choosing Purple Leaf, and we hope you enjoy your refreshed outdoor space!
Happy customer
I’ve had my purple leaf umbrella for 6 years! ❤️ when the ball bearing rusted, froze, seized up due to salt, their website was easy to navigate and find my replacement part easily. Part shipped quickly!
April 2, 2026
Reply from PURPLE LEAF
Thank you so much for being part of the Purple Leaf family for 6 years! ❤️
We received the umbrella on time and we…
We received the umbrella on time and we love it thank you
April 2, 2026
Reply from PURPLE LEAF
Thank you so much for your kind words!
We are thrilled to hear that your umbrella arrived on time and that you "love it!" Delivering both speed and quality is exactly what we strive for here at Purple Leaf.
Enjoy your time outdoors!
Fantastic umbrella and base!
Purple Leaf's website was so easy to browse and shop from. The umbrella and base arrived in good time, the instructions were clear for set up, and the quality is great. We really love it!
April 2, 2026
Reply from PURPLE LEAF
Thank you so much for the fantastic feedback!
We are thrilled that you found our website easy to navigate and that the entire process—from shopping to setup—was a smooth experience for you. We put a lot of thought into making our instructions clear and ensuring our products arrive on time and in top quality.
Knowing that you "really love" your new umbrella and base is the best reward our team could ask for. Enjoy your beautiful outdoor retreat!
After installing pergola appears to be…
After installing pergola appears to be of great quality. We love it and is perfect for our back yard patio. I had one minor issue with a shade and customer service was excellent to work with. Excellent communication resulting in a great experience. Thank you!
April 2, 2026
Reply from PURPLE LEAF
Thank you so much for your kind words!
We are thrilled to hear that the pergola is the perfect fit for your backyard patio and that you are impressed with its quality. At Purple Leaf, we understand that minor hiccups can happen, which is why we prioritize clear and proactive communication to ensure our customers are always taken care of.
We’re so glad we could resolve the shade issue quickly and provide you with a "great experience." Thank you for choosing us, and we hope you enjoy your refreshed outdoor sanctuary for many years to come!
Fantastic customer service
I had to order a couple of replacement items for my gazebo and there was a bit of confusion on my part on trying to locate the item. The customer service representative was wonderful. They answered all my questions and my countless back-and-forth questions. I can’t remember the last time I had customer service for a product that was so remarkable.
April 2, 2026
Reply from PURPLE LEAF
Reading your feedback has made our entire customer service team incredibly proud! It is an honor to have provided you with such a memorable experience. Thank you for your trust, and please know we are always here whenever you need us!
I had some questions and they quick response emailed…
I had some questions and they emailed me back so fast. I would really like to be able to make a call though.
April 2, 2026
Reply from PURPLE LEAF
Thank you so much for your feedback!
We are glad you were satisfied with our email response speed. Regarding your preference for phone support, we would like to let you know that Purple Leaf does offer phone assistance.
If you would prefer to speak with us directly, please simply mention this in your next email and provide your contact number. Our support specialists will be more than happy to give you a call at your convenience to provide more direct and efficient help.
We look forward to serving you further!
Excellent Service
Always available to answer my questions and provide me the parts I need. Excellent service
April 2, 2026
Reply from PURPLE LEAF
Thank you so much for the kind words!
At Purple Leaf, we believe "Excellent Service" means more than just answering questions quickly—it’s about being there with the right parts whenever you need them. Our goal is to ensure your products stay in top shape for many years to come.
Thank you for your continued trust, and we look forward to being here for you whenever you need us!
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