Chigwell Satellite  Reviews 

Really outstanding service! I recommend this company most highly. Richard, Alex and Daniel and all of the rest of the team were so helpful, polite, patient and extremely professional in helping me set everything up. I couldn’t have done it without them. Whenever I have called upon their support over the last twenty years, they have been so reliable. Many thanks to you all.

Updated 12 June 2024: On the 30 May 2024, I received the message "q-view.co.uk has flagged your review for containing harmful or illegal content.". I do not think it is appropriate to attempt to immediately take down a review by inappropriately suggesting it is harmful or illegal. Flagging it like that has the effect of immediately taking the review down until it was reviewed and re-instated by Trustpilot.
---original review below---
Disappointed to find the selling price of the
Manhattan T4-R 2TB Freeview Play 4K TV Recorder has increased from £229.99 to £288.99 overnight. I added to my basket last night and this morning checked with a neighbour if they could accept delivery, and then today, it's nearly £60 above RRP from Manhattan, and the explanation from Chigwell Satellite is that it's because they will have stock levels and are confident they can ship the product. There is a Wikipedia describing the practice of increasing prices when supply is limited.

I had a problem with a new Humax, called and spoke to the company. The guy said they would call back. Richard did call back and was very nice, told me if I had any more problems just give them a call and they seemed more than willing to help me out. Good service.

This company is run by a man called Richard. He offered me help with my tv recorder. He was so helpful that the call out charge should not be wasted. He does not normally come as far as Clacton, but he had a job in Colchester and said he would make the call out there. The man that turned fixed my aerial problem,he was very helpful. This company is the type of company that gives service to its customers, and goes at great length to save you money. Richard is a gentleman and I would recommend him with the upmost positivity. Thank you.

Exactly what we needed, and quick delivery. Our old Sky+HD box was failing, and we were able to order an identical (refurbished) replacement which arrived within 48 hours and immediately fixed the problems.

The screws to fix the dish to the bracket are black m6 screws the bracket has only a 4mm pilot holes so a drill and tap are required. There are only 5 m6 bolts for 3 joints in the bracket, 2 are required for each joint otherwise the dish will swivel.The bracket bolts have a square under the head the depth is more than 2 thicknesses of metal meaning that when the bolts are tight the joint is lose so you will need some alternative m6 bolts. After spending time and money on this dish it does work fine i would not recommend. I am pleased to say with this update that customer services have made a refund to cover the problems above and an apology and are checking there stock so this does not happen again.

Having used this company over many years via different platforms I decided to go direct and use the shop direct through there website. Easy to navigate and order.
Unfortunately there was a issue our end with the postage courriers.
I contacted Chigwell Satellite by email regarding the issue and was contacted immediately by Charlie and followed by a telephone call also.
To be honest Charlie could not of done enough for us helping to try and track our parcel and kept us informed every step of the way. Unfortunately the original parcel went astray and it was no hassel for Chigwell Satellite and quickly sent a replacement to us that was received in a
matter of days.
Great customer service, great equipment, fantastic company, and will certainly recommend ,
Thankyou again
Kind regards
Dene

We finally finished with Sky satellite after 13 years of overpriced subscriptions and instead purchased a
New Humax HDR-1100S 2 TB Freesat HD TV Recorder.
Firstly we discussed the Humax directly with Chigwell satellite needing more info to ensure we were doing the right thing. They were extremely helpful then and still are, going above and beyond expectations.
To be honest we were astonished at their helpfulness.
Highly recommend this company and 5 stars just isn't enough.
Thanks to Richard, Daniel and Charlie and whoever else helps make this company the best.

I purchased a Sky+ box to replace the one I had. As expected it works very well, but what I liked the most was the very detailed instructions on what has to be done to connect the box, the TV to the remote control, etc.
Although I had a problem receiving a reply from the company regarding the use of the remote control, they have now explained to me why they took some time to reply.
I am happy with the product I ordered, and with the very clear instructions.

Chigwell installed starlink broadband at my property where we couldn’t get good internet.
Tidy installation. Everything discussed before started drilling any walls to make sure happy with locations.
Dan very polite engineer and knowledgeable. Helped setup account and talked through everything setting up.

Knowledgable staff, very helpful

Prompt turnaround

Just Excellent service. I would recommend the company to anyone.

I had problems with my Sky+ HD Box.
Sky refused to send an engineer out , quoting “ They no longer stocked Sky+ Boxes or their components “ therefore won’t repair them.
I phoned Richard at Chigwell Satellite who asked what the problem was, and identified it as being a faulty cable connection and not a box problem.
On a second occasion I had problems recording and watching sky programs.
Again Richard correctly identified this as a setup problem and talked me through the process over the phone , so saving me 2 call out charges.
I can’t recommend Chigwell Satellite highly enough, in particular Richard Adoor.

I live in France and Amazon would not deliver a satellite box…I read various reviews about Chigwell Satelite and decided to call them…I’m so glad I did because Daniel not only went through the different models and the advantages he put one in the post the same day…It arrived promptly and although it was a reconditioned model it looked brand new with all the necessary fittings and booklet…I can now watch U.K. television with all the advantages of recording etc..Thank you Daniel…. I thoroughly recommend this company to anyone…

We had Starlink satellite based broadband internet intalled in our property.
Spoke with Richard who was very helpful and within a few days Dan the Engineer arrived promtly and the instulation and set up was completed within a few hours.
Thank you Richard and the team.
Will definitely recommend and use in the future.

My view set top box ordered in line. Despatched next working day and arrived within 48 hours as promised. Product is as described, immaculate and works perfectly.

So, bottom line Chigwell satellite are sending me another box, they rang and were very polite and helpful, it seems its just my bad luck is all.
Customer service 5 star, I've just been unlucky.
I just hope the 3rd box works for longer than a week, will keep you informed.
Thanks for your help, I'm going to give a 5 star rating, (for customer service) and a 1 star to sky manufacturing techniques.