Citation ISO Certification  Reviews 1,103

From the initial enquiry until the end of stage 1 online, everything has been great. The communication was the best we have had since looking into the IMS.

Citation went above and beyond to make sure we didn't feel pressured into anything and that everything was at our own pace.

Annya Poole was with us for out Initial Gap analysis and was amazing. Everything was explained well and everything was done in our time, and no pressure or rushing. Thank you

The consultant Wayne Thorpe delegated to assist my company with our Intergrated Management System induction was both proffesional throughout very knowlwegable and helpful.
He made the process very informative and offered clear guidance in the process, He clearly explained the requirements and ensured that we were fully conversant with the requirements we were in the process of entering into.
Wayne made our 2 day consultancy a pleasure to participate in,
We feel that we have made the right decision by implimenting the services of Citation,
We look forward to working with other members of the team moving forward.
Steve Adkins MD

We would like to express our sincere appreciation to Michelle Oliver from Citation, formerly QMS, who has been an absolute pleasure to work with and to be audited by throughout our ongoing compliance journey.

Michelle has supported VHL through our ISO audits for ISO 9001 (Quality Management) and ISO 14001 (Environmental Management), and most recently through our transition from OHSAS 18001 to ISO 45001 (Occupational Health & Safety Management). At every stage, she has brought a wealth of knowledge, professionalism, and clarity, helping to make complex standards both accessible and relevant to our business.

Her calm, friendly approach makes the audit process smooth and constructive, creating an atmosphere where our team feels comfortable, engaged, and empowered. Michelle consistently goes above and beyond to ensure that our unique business needs are understood and met, offering tailored insights that genuinely support our continuous improvement goals.

We are extremely grateful for Michelle’s dedication, and we look forward to continuing our collaboration with her for many years to come as we continue to evolve and grow as a business. She is truly a credit to Citation, and a valued partner to VHL.

— Jas S Hayer, Head of Compliance, Fleet & People, Village Heating Ltd (VHL)

I am the main person responsible at our Company for completing the required documentation and internal audits. I needed to ask some questions of Simon from Citation and I emailed him yesterday. He immediately came back to me with some very helpful answers and then offered me a call today. He managed to squeeze in 35 minutes when he had a gap during his current consultation and his assistance has been invaluable in helping me to understand next steps and how to stay compliant and certified. I can't recommend Citation or Simon enough

The Consultant that lead us through the initial stage of how to achieve ISO Certification (Annya Poole) was excellent in helping us understand what was required. We are a new company and we were thoughtfully guided and the information given to us was easy to digest. Thanks for the help.

We had the pleasure of hosting Conrad and Caitlin for our first and second stage ISO certification, and the experience was nothing short of fantastic. From the outset, Conrad and Caitlin demonstrated exceptional professionalism, clarity, and a collaborative spirit that put the entire team at ease.
Their thorough approach ensured all aspects of the audit were covered efficiently, whilst their personable style made the process feel constructive and engaging. Conrad and Caitlin didn’t just tick boxes—They provided valuable insights that will help us strengthen our systems going forward.
It was a truly positive experience, and we’re grateful for their expertise. We look forward to working with them again.

I was very nervous about my first ever audit, but Robert Crosby made the process a delight. I came away with so much more than just an audit result - Robert was a pleasure to work with and he really understood how businesses like ours work. I feel reassured that everything is on track.

We had the pleasure of hosting Wynn for a comprehensive 3-day ISO audit, and the experience was nothing short of fantastic. From the outset, Wynn demonstrated exceptional professionalism, clarity, and a collaborative spirit that put the entire team at ease.
Her thorough approach ensured all aspects of the audit were covered efficiently, while her personable style made the process feel constructive and engaging. Wynn didn’t just tick boxes—she provided valuable insights that will help us strengthen our systems going forward.
It was a truly positive experience, and we’re grateful for her expertise. We look forward to working with her again.

Great audit experience
Went smoothly, Anthony Price was a helpful and informative auditor who helped the experience go smoothly. Requests were reasonable and non-confrontational. Happy to continue using them

ISO9001 annual audit conducted, only thing that would have improved it was to be face to face.
David Beddoes couldn't have been more clearer and professional. Excellent advice received to improve our system further.

Our consultant Ricky Niner was friendly, explained things thoroughly with relevant examples to ensure that we had a detailed understanding of the requirements for our ISO 9001 accreditation.

Another well-managed annual audit for ISO 27001, plus also this year upgrading to the new edition. Simon Langston was excellent at guiding us through the process and offering great advice for implementing the new requirements.

I would like to express my sincere appreciation for the outstanding professionalism and expertise demonstrated by my ISO 9001 auditor throughout the assessment process.
From the outset, their approach was thorough, fair, and highly constructive. They created a calm and focused environment that allowed me to present my systems confidently, while also offering valuable insights that will strengthen my quality management practices going forward.
Their deep understanding of ISO 9001 standards was evident in every aspect of the audit, and their ability to balance compliance with practical business realities was truly impressive. I felt respected, supported, and challenged in all the right ways.
I would strongly recommend this auditor to any organisation seeking a rigorous yet collaborative ISO 9001 assessment. Their integrity, clarity, and professionalism set a high benchmark for the industry.

Tilly Daniels

The support received from Stuart Karney over the consultation for ISO 27001 was fantastic. We were treated with respect and dignity throughout the whole session. The guidance that we received for Stuart Karney allowed us to meet the standards required for this ISO in a professional, but understanding way. We would recommend Stuart Karney to any company who wants to meet and maintain an excellent standard when it comes to ISO 27001.

Robert Crosby & Nicola Drunan
Both Nicola and Robert guided us through the process of moving our 9001 Certification to Citation at the same times as adding 14001 & 45001.
The whole of our team felt that we had made the right choice in choosing Citation as our partner in this exercise and this is down to Nicola and Robert. Thank you both.

We have just completed our ISO 14001 & ISO 27001 Audits. Having only ever had experience assisting with ISO27001, to take a lead with an inexperienced team behind me was a nervy experience to say the least, however out auditor Caitlin Wevill was very helpful, very calming and made the whole process simple and easy to understand. Thank you I appreciate you

Anthony Price, ISO Auditor, was very clear in asking the questions, was extremely pleasant and helped with giving us advice to make the systems clearer in the future. We have had quite a few audits now and Anthony made this one the most straight forward. He is indeed one of the best auditors we have had. Thank you Anthony.

The auditor, Nicola Durnan, was helpful and informative and offered some good advice for us moving forward.

Engaged with Citation Cyber Senior Consultant Glenn Davis in moving from ISO 27001:2013 to ISO 27001: 2022. He provided great guidance and advice to help attain this.

I have just recently been working with Simon Langston for my companies ISO gap analysis for ISO 14001, 45001 & 27001. His professionalism, approach and knowledge were first rate and he has made the whole experience a fairly relaxing one. I feel moving forward I have been given all the tools necessary for these accreditations. Highly recommend working with Simon and the team at Atlas. A special shout out to Chris Callaghan-Martin who started this process off for us who I also recommend for his approach, knowledge and support.