Used first time, easy website, customer services A 1, replied to query promptly, fast delivery, M&S red chinos with 4 pockets very good quality, normally Size 10 but had to return and order size 8 wh... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Used first time, easy website, customer services A 1, replied to query promptly, fast delivery, M&S red chinos with 4 pockets very good quality, normally Size 10 but had to return and order size 8 wh... See more
Company replied
The items for sale are not seconds yet the prices are amazing. I only discovered the Quality Brands outlet recently when I purchased a beautiful Seasalt River Cove dress at a fraction of the recommen... See more
Company replied
Accidentally washed my favourite M&S black & white cropped trousers in with a black washing and spoiled them through dye transfer. Was searching for a similar product and was so delighted to find the... See more
Excellent choice of clothes; actually too much as it takes ages to go through it all, but the filters help to narrow it all down. I ordered about 5 items, some of which I kept, some I had to send b... See more
Company replied
Buy High Street and Designer clothing for a lot less than the original high street price. We're a little like TK Maxx, but we're a small family run business based in Surrey, UK. - A lot of our stock has it's original brand labels removed or disguised, but the quality is the same, you just pay less! Plus the labels aren't seen when you wear it, let's just say it's our little secret. - Same day dispatch (order up to 3pm). Free Standard UK Delivery (Over £35) using Royal Mail. Next-Day delivery and Special Delivery are available for you too. - You also have 30 days to make up your mind and decide if you want to keep or return an item.
38A Holmethorpe Avenue, RH1 2NL, Redhill, United Kingdom
Replied to 50% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Birthday present for my wife that arrived promptly, it was very reasonably priced with free delivery, hoping she likes it
Ordered pair of size 10 jeansSent pair of size 12 jeans with size blanked out. Tried emailing just bounced back as undeliverable. Tried Facebook messenger had reply saying was 10 with waist size 27 inches. Asked me to measure, this I did was 29inches ie size 12. Replied to this fact and have had no subsequent reply. Have waited 3 days before giving this review.

Reply from Quality Brands Outlet
Bought a dress for my daughter for work which looks like a second. It had pulls on the body and the piping has a defect. I emailed the email given, no response. I rang and left a message with all the details and no contact. All she wanted was an exchange for the same one without the issues.

Reply from Quality Brands Outlet
I ordered a size 8 (the tags said size 8) but the jeans that arrived were huge with a waist of 30 inches. However once I contacted the customer services they were quick to send out a returns bag and another pair. It was all very efficient and timely.

Reply from Quality Brands Outlet
Easy ordering quick delivery very pleased with the dress I ordered
Tried all the stores and all out of stock of the items i wanted and there the items were on the quality brands outlet. One click and all ordered and delivery was speedy. Items where cheaper than in the original store, delivery excellent and one happy customer thank you.
Great site for designer bargains. Got a lovely skirt for my granddaughter. Perfect fit and was dispatched and delivered very quickly . Would use this site again

Reply from Quality Brands Outlet
I purchased a Carhartt WIP jacket reassured that I was purchasing a genuine item at a great price considering how expensive Carhartt items are usually. Upon receiving the item I was initially sceptical about the quality, but again believed I was purchasing from a reputable organisation. I didn't wear the jacket much at first, however it is now clear to me from the quality of the garment, and from seeing other genuine jackets of the same style that this is not a genuine Carhartt product. I have contacted Quality Brands but they have not responded to my emails.

Reply from Quality Brands Outlet
My purchase was,as described and came quickly

Reply from Quality Brands Outlet
I recieved a beautiful coat at a fraction of the original price. Delivery was prompt & I would use this company again.

Reply from Quality Brands Outlet
I’m really pleased with my purchase of a White Stuff Maxi skirt. Great quality (as you would expect from this brand) and great bargain price.

Reply from Quality Brands Outlet
Looking at the image of the trousers on the model on the website, it didn't look high rise, but I chose to make excuses for the company, convincing myself that it may have been the angle of the shot. I tried on the trousers and surprise surprise they are at best mid-rise or somewhere between low and mid! Also, it was jeans design + stitches but the fabric isn't denim.
Positives: 1. The product arrived on time. 2. The colour was true to description.

Reply from Quality Brands Outlet
Excellent service from Will in customer service. I had a problem and he sorted it straightaway.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.