SCAM SCAM SCAM This is a total scam company. Not based in UK Product received is not what was advertised Sizings are poor Fabric disgusting and not what was advertised Refund for get about... See more
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Review summary
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Appalling service. Delivery offered is misleading. When items finally arrived and I tried to return the customer service team offered me a £3 refund - I had spent over £80, £18 of which was fo... See more
Company replied
Bought a dress for my wedding next year. The sizing is ridiculously small so asked to return. They make the return cost so ridiculously prohibitive it’s just not worth doing. I’m getting £6! I again m... See more
Be very careful to read through all the fine print about processing/shipping and refunds with this company. Spent £120, items arrived late and after paying to post to Texas, after they took off a proc... See more
1.9
Poor
258 reviews
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Replied to 6% of negative reviews
Typically replies within 48 hours
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Good Customer Service
I ordered a jacket from this company - spur of the moment decision. Almost as soon as I'd clicked 'pay' I had second thoughts - I have been royally ripped off in the past by a Chinese scam-setup called Unique Fashion - so I turned to the reviews of this company. Not great.
Contacted them via online chat, cancelled order and expected to hear nothing further, but be minus £140.00.
Chalk it down to experience and impulsive buy.
To my surprise, I received an email from the company the next working day so advise a refund was pending. To my even greater surprise, I received a full refund before close of business the same day.
So, I judged them too quickly and I'm grateful for the service they provided.
June 16, 2025
Unprompted review
Reply from Queendancer
Dear customer,
Thank you for your kind review of Queendancer. We are always happy to hear when our customers have enjoyed their experience shopping with us.
We hope to see you again on Queendancer.com soon!
Best Regards,
Queendancer Customer Care Team
SCAM
SCAM
Do not purchase this Chinese rip off merchandise. It’s rather amusing they’re using fake accounts to review this page and cover up the many 1 star reviews, ans well as giving phoney responses to people with genuine issues.
Even if you do manage to get a refund they start deducting extra costs and claim it’s ‘policy’
More people on here need to start reporting this operation to consumer affairs and get them shut down, as I will be. My child could have made the supposed $315 garment better than them. Absolutely appalling.
*** edit they first claimed they charged a shipping fee and now it’s a restocking fee*** scamming at its finest. None of this is in your policy.
June 26, 2025
Unprompted review
Reply from Queendancer
Dear Grace Fabian,
Thank you for your purchase and for taking the time to write a product review. We are very sorry to hear that you are not satisfied with our service. We will continuously improve our products and services in the future.
We have checked your order. As you only returned one piece of clothing, we confirm that the refund of your order has not deducted the restocking fee. We have processed a 100% refund of the product amount. The refund is expected to reach your original payment account within 5 to 7 working days, depending on the processing time of your bank.
We sincerely apologize for the inconvenience caused to you. Thank you for giving us the opportunity to correct this problem. One of our customer service representatives has already contacted you via email. You can take a look when you are free.
Sincerely,
Queendancer Cutomer Care
Poor quality and unable to return goods
We have tried to return an order twice and are provided with a returns label and twice the package has been returned to us. Still no refund as the package is retuned to us! We have proof of postage and the goods were not great quality. Please don't waste your money. Buy from a legitimate website.
June 1, 2025
Unprompted review
Reply from Queendancer
Dear Emma,
We regret any inconvenience or frustration that your experience has caused you.
We checked over the information with the name of Emma and unfortunately, there is no record in our system. Could you please provide us with your full name? We will use your full name or E-mail address to check your order again.
Once we locate your order number through your name, we will promptly send you an email containing all the necessary details and instructions to facilitate the return of your item(s). Your satisfaction is our priority, and we are committed to ensuring a smooth and hassle-free return experience for you.
Kind regards,
Queendance Customer Care
I ordered some dresses for a friend and…
I ordered some dresses for a friend and I for an event and paid for express shipping for 3-7 days. Sadly the dresses didn’t arrive on time, so we both had to purchase new ones. I looked on the website for returns policy and it says you have to email them to get a an address to send them to which you have to pay for. Bizarre, no return address available on their website. I entered into a chat online with a robot who told me the flapper dresses were made to order. I have found the same dresses on various other websites available on a 2 day delivery with free returns. It even says on the website that the particular dresses I ordered were in stock. This company have terrible terms and conditions. None of which comply the the UK laws and call themselves Queendancer UK. I have written to the bank and ombudsman as this type of business should not prey on people who maybe don’t have time to read all the policies. I am very disappointed. Read all the terms and conditions before you even enter into purchasing anything.
June 4, 2025
Unprompted review
Reply from Queendancer
Dear N/A,
We regret any inconvenience or frustration that your experience has caused you.
We checked over the information with the name of N/A and unfortunately, there is no record in our system. Can you provide your order number or the name or email address you used when placing the order? We will use them to check your order again . Once we locate your order number through your name or email dress, we will promptly send you an email containing all the necessary details and instructions to facilitate the return of your item(s). Your satisfaction is our priority, and we are committed to ensuring a smooth and hassle-free return experience for you.
Kind regards,
Queendancer Customer Care
Heartbroken daughter
Purchased a dress for my daughters prom, paid express shipping, still not arrived and prom in 3 days. Customer service non existent despite numerous emails which are responded to by a 'robot'. Extremely disappointed and now need to find a new dress, heartbroken daughter.
June 17, 2025
Unprompted review
Reply from Queendancer
Dear Michelle,
We apologize for this inconvenience and empathize with your frustraion.
Firstly, we are an international company with branches in many countries and we have warehouses all over the world. Your order will come from whichever warehouse is closest to you and has the product you ordered in stock.
Secondly, regarding the shipping time, we understand that it can be frustrating when orders take longer than expected. Please note that All of our items have a processing time shown clearly on the delivery page, which will be up to 1 business day after an order is made. Meanwhile, Delivery Time = Warehouse Processing Time + Shipping Time. Besides, business days are Monday-Friday, excluding public holidays. We always aim to get our orders to our customers as quickly as possible, but sometimes shipping times can vary due to factors beyond our control.
Finally, we would like to look into your case specifically and offer better assistance, but we are unable to find your order number after checking your username. So we have sent you a message and would highly appreciate it if you could get back to us with your order information. Looking forward to your response.
Queendancer Cutomer Care
Be careful ordering
Didn’t get my order for a month. They sent me the wrong size and refuse to refund the whole order including shipping for the wrong item sent and wont send me a return address so i wont get my money back, shame since the clothes are nice but their customer service is useless so if you want to send it back you cant!
Update, it seems leaving a review finally gets you a response.
June 9, 2025
Unprompted review
Reply from Queendancer
Hello Laura Jayne,
Thank you for taking the time to leave a review. I'm so sorry to hear of your disappointment regarding your recent return. Cupshe embraces different figures. We’ve spent years designing and perfecting the fit for diverse body types. We appreciate all the feedback received. Therefore, your request has been sent to our Design Team and will be reviewed and taken into consideration. Meanwhile, you can also send a request to our customer service next time when you’re not sure which style suits you the best. We’d be more than glad to offer customized suggestions.
We don't want you to be dissatisfied with your purchase, so one of our team members has reached out via email.
I truly hope this helps, however if there's anything further we can do to assist please don't hesitate to get in touch with us. We would be happy to help however we can, as we really want to regain your trust in us as a company.
Have a lovely day!
Queendancer Cutomer Care
I like the fashion style
I like the fashion style. It’s also fast and convenient to order online on their website.
June 15, 2025
Unprompted review
Reply from Queendancer
Hello Customer,
Thank you for your review! Queendancer will keep make improvement with our products and service. Hope you enjoy the shopping : )
Best Regards,
Queendancer Customer Care
DO NOT PURCHASE FROM THEM!!!!! SCAM!!!!
TRUST EVERY SINGLE ONE STAR REVIEW. I WISH I COULD GIVE THEM NO STARS. I am experiencing what so many others have. I wish I read these reviews before making a purchase. I ordered a dress on May 3rd that cost me $149. With shipping, my purchase came to $173.99. The dress finally arrived on June 2nd and was way too large on me. I emailed on June 4th requesting a refund and assistance processing a return. Six days later and I'm in the frustrated midst of going back and forth with Melody to get my refund. I first had to send print screens, proof of payment, photos of the dress and the bag it came in, etc. Makes no sense why. Melody then offered a refund of $14 for me to keep the item and get alterations. In what world does it cost $14 for alterations? Another email then said I could get a full store credit. I declined. Then she said I could keep the item and receive a refund of $59. How is that a full refund????? I am now being completely ignored and no one is responding to me after numerous emails. As others have said, they will do anything to avoid a refund even when you are abiding by their return policy. I'm shocked and sick to see them taking total advantage of people who are supporting their business. DO NOT BUY FROM THESE PEOPLE. TOTAL SCAM. I simply want to return the dress (understanding the shipping charges are my expense) and receive a credit for the $149.00 that the dress cost me. Totally being ignored. I'm now going to dispute the charges with my credit card company and contact the Better Business Bureau. This is disgusting.
June 10, 2025
Unprompted review
Reply from Queendancer
Dear RDJ,
Thank you for taking the time to leave a review. In order to meet the diverse needs of our customers, we typically provide a variety of options as solutions to expedite the return/exchange process and save our customers' time. Of course, we also support full refunds, which is an option our customers can choose. We respect our customers' choices and decisions.
I'm very sorry to hear about your disappointment regarding your recent return. We don't want you to be dissatisfied with your purchase, so one of our team members has reached out via email. I truly hope this helps; however, if there's anything further we can do to assist, please don't hesitate to get in touch with us. We would be happy to help in any way we can, as we genuinely want to regain your trust in us as a company.
Have a lovely day!
Queendancer Cutomer Care
Quick response with kind customer…
Quick response with kind customer service
June 7, 2025
Unprompted review
Reply from Queendancer
Dear customer,
Thank you very much for being part of Queendancer!! We appreciate your business and hope to serve you again soon!
Best Regards,
Queendancer Customer Care
Easy to purchase very good reviews look…
Easy to purchase very good reviews look forward to trying this suit !!!
June 3, 2025
Unprompted review
Reply from Queendancer
Hi ,
Thank you for sharing your experience and it is always a pleasure to receive this feedback from our loyal customers.
We thank you for your time and wish you a good day.
Best Regards,
Queendancer Customer Team
Absolutely terrible, scam artists.
Do not even try to deal with this company. I have been attempting to get a refund 46 months now.
January 17, 2025
Unprompted review
Reply from Queendancer
Dear Kristin Dail,
We have checked the email exchanges with you. Our customer service team has replied to all the emails. Please check your emails, especially your spam inbox. One of us has provided you with return guidance, but we haven't received the return information you provided yet. Once we receive your return information, we will process your refund for you.
If you don't find the reply email, there might be other reasons that have hindered communication (for example, perhaps you entered the wrong email and we didn't even receive your email).
If you have any further questions, please let us know. Have a good time!
Kind greetings
Queendancer Customer Team
Adorable Styles & Great Selection
The styles you offer are adorable. Ordering was a breeze, too! I purchased some super cute blue Boho boots and cannot wait to get them!
May 25, 2025
Unprompted review
Reply from Queendancer
Hi ,
Thank you for sharing your experience and it is always a pleasure to receive this feedback from our loyal customers.
We thank you for your time and wish you a good day.
Best Regards,
Queendancer Customer Team
This company is terrible
This company is terrible. I ordered a prom dress for my daughter in march and I am still waiting for it. They sent me a link to track my order via the shop app and it still says awaiting dispatch. They never liaised with me at all-not even to say my order had been dispatched/delivered. I have asked for a refund and finally they contact me back after 3 attempts of emailing them- but they say I have received my order??? Such liars and scam artists.
Please dont order from them. This reply below thay have posted is total generic, no they haven't sent me an email, and yes they do have my order number..... just an absolute disgusting company that will do anything to make themselves look to be in the right and avoid refunding you when things go wrong.
March 24, 2025
Unprompted review
Reply from Queendancer
Dear K
,
We apologize for this inconvenience and empathize with your frustraion.
Firstly, we are an international company with branches in many countries and we have warehouses all over the world. Your order will come from whichever warehouse is closest to you and has the product you ordered in stock.
Secondly, regarding the shipping time, we understand that it can be frustrating when orders take longer than expected. Please note that All of our items have a processing time shown clearly on the delivery page, which will be up to 1 business day after an order is made. Meanwhile, Delivery Time = Warehouse Processing Time + Shipping Time. Besides, business days are Monday-Friday, excluding public holidays. We always aim to get our orders to our customers as quickly as possible, but sometimes shipping times can vary due to factors beyond our control.
Finally, we would like to look into your case specifically and offer better assistance, but we are unable to find your order number after checking your username. So we have sent you a message and would highly appreciate it if you could get back to us with your order information. Looking forward to your response.
Best regards.
Queendancer Cutomer Care
AVOID - Scam Artists
Bought two dresses, both incorrect size. Not even close to size stated on website. Could not be worn, neither great quality for the price. Tried to contact to return. First they offer me £15 to keep the dresses, which cost over £200. I declined, then offered me £53 to keep them, I declined. Was informed they would process 100% refund but it would take two working days to email me with return details, didn't arrive. I had to email again. I then got an email with an address in Texas, informing me that 100% refund would be sent minus postage (that I paid) and a restocking fee. They send shoddy garments and won't process refunds. Looks like I will need my bank to do a charge back. DO NOT BUY FROM THIS SITE!
May 24, 2025
Unprompted review
Reply from Queendancer
Dear customer,
we are sorry to see that this experience did not meet your expectations.
Queendancer embraces different figures. We’ve spent years designing and perfecting the fit for diverse body types. We appreciate all the feedback received. Therefore, your request has been sent to our Design Team and will be reviewed and taken into consideration. Meanwhile, you can also send a request to our customer service next time when you’re not sure which style suits you the best. We’d be more than glad to offer customized suggestions.
Besides, to meet different demands from our customers, we usually offer several options as solutions to quicken the return/exchange process and save customers' time. Of course, we also support full refunds, which are also given as an option for our customers to choose from. We respect our customers' choices and decisions.
Finally, we would like to look into your case specifically and offer better assistance, but we are unable to find your order number after checking your username. So we have sent you a message and would highly appreciate it if you could get back to us with your order information. Looking forward to your response.
Queendancer Customer Care service
Be warned
Be warned, they will do everything they can to avoid refunded you. Ahipping policy states the customer is responsible for return charges and no shipping charges will be returned. No where does it state you can only return to USA or china, despite advertising as a UK company. £43 out of pocket for returning the items and even if your order is late, they still wont refund you. I've also been threatened with blackmail, by threatening to post the email threads. Which is a breach in datat protection laws and blackmail is also illegal. I've also now been blocked from replying to the agent. Funny that. I've contacted my bank and trading standards, as this company is basically a scam and conning you out of money. Despite all the refunds, I paid just over £45 and then £43 for for return postage. So I've basically paid £88 for items of poor quality and that I didn't even keep. Disgrace, as inbmy previous emails, I've reported this company to trading standards and also contacted my bank to see how they can help
May 27, 2025
Unprompted review
Reply from Queendancer
Dear Lucy Hayes,
we regret any inconvenience or frustration that your experience has caused you.
We take the quality of our garments very seriously, however, we apologize for our clothing not being the quality that we strive for. We have sent your feedback on the products to related departments and we will keep sticking to uniform standards to guarantee the quality and make them as consistent as pictures.
For your case, we have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!
Queendancer Customer Care service
I ordered a blue halter neck dress for…
I ordered a blue halter neck dress for my daughter’s Debs(Prom). The dress came within the timeline guide given. The dress was exactly as pictured on the site. The fabric was high quality and the workmanship also. The dress was beautiful. Unfortunately it was too tight and as it was a silk satin like fabric any alternations to let it out would have been noticeable. So I contacted the customer care service. First I dealt with Rebecca and she provided me with my return/ refund options. Once I considered these, I made contact again and chose a full refund, this time I dealt with Macy and she provided clear instructions for processing my refund. I had to return the dress to a Texas address, which did cost €30 but this was to be expected. In the meantime, my daughter saw a new dress on the web site, I contacted the service team, this time Phoebe dealt with my request and I changed from a full refund to a 100% coupon to order the second dress, so cannot review that yet. But I am very happy with my experience so far all three service team agents were helpful and polite to deal with. Hopefully the new dress will be as good quality as the first and this time it it will fit, as we ordered a bigger size. Thank you for your assistance so far with my two orders.
May 21, 2025
Unprompted review
Reply from Queendancer
Hi Denise,
Thanks for your review! It's great that you love Queendancer - we love you, too! I'm so glad that you were satisfied with your Queendancer purchase, from the delivery to the quality of the dresses! If we can ever assist you, please don't hesitate to let us know. :)
Enjoy the rest of your day! XOXO
Queendancer Customer Care service
Wonderful experience and beautiful…
Wonderful experience and beautiful dresses
May 21, 2025
Unprompted review
Reply from Queendancer
Hello Customer,
Thank you for your review! Queendancer will keep make improvement with our products and service. Hope you enjoy the shopping : )
Best Regards,
Queendancer Customer Care service
Beautiful prom dress!!!!
I was really apprehensive after reading the reviews, however I still ordered as my daughter had her heart set on a dress for prom.
I'm giving 4 stars because I received replies back to both my emails to customer service. Delivery wasn't as quick as I expected - I ordered on the 30th April and received on the 19th May, and I paid extra for expedited delivery, too.
The dress arrived and is BEAUTIFUL!!!! It looks exactly like the picture! I will say, don't go by the sizes, go by the measurements. My daughter is a busty 12 and I ordered a size 16. Fit her like a glove!
I would order from Queendancer again :)
May 19, 2025
Unprompted review
Reply from Queendancer
Dear Liz Arnold,
Thank you for sharing your experience with us.
We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.
We look forward to seeing you on Queendancer again soon.
Queendancer Customer Service Center
This company is a sham
This company is a sham. Uk website but it’s evident after dealing with them that it’s a Chinese company, shipping cheap goods from China. Ordered shoes/sandels in uk size 7. When arrived it was evident they were not a size 7 but more like a size 6. Tried to return but they won’t accept returns on so called accessories. A total waste of €30. Surely there’s laws on an entity disguising itself as a UK company online & not able to return goods. Dresses ordered, too were not a good fit, not well made & sizing is not as described. Save your money. Hate to say it but at least with Amazon you are able to return items.
May 1, 2025
Unprompted review
Reply from Queendancer
Dear Anne Keenan,
we apologize for this inconvenience and empathize with your frustraion.
Firstly, we are an international company with branches in many countries and we have warehouses all over the world. Your order will come from whichever warehouse is closest to you and has the product you ordered in stock.
Besides, to meet different demands from our customers, we usually offer several options as solutions to quicken the return/exchange process and save customers' time. Of course, we also support full refunds, which are also given as an option for our customers to choose from. We respect our customers' choices and decisions.
Finally, we would like to look into your case specifically and offer better assistance, but we are unable to find your order number after checking your username. So we have sent you a message and would highly appreciate it if you could get back to us with your order information. Looking forward to your response.
I ordered a dress for prom ...
I ordered a dress for prom and was quite sceptical due to all the reviews I read however the dress came in about a week and I am OBSESSED, it's so beautiful I'm so excited to wear it and if you're wondering if you should buy a dress from here I suggest you do as theyre cheap and so pretty
May 9, 2025
Unprompted review
Reply from Queendancer
Hello Customer,
Thank you for your review! Queendancer will keep make improvement with our products and service. Hope you enjoy the shopping : )
Best Regards,
Queendancer Customer Care
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