SCAM SCAM SCAM This is a total scam company. Not based in UK Product received is not what was advertised Sizings are poor Fabric disgusting and not what was advertised Refund for get about... See more
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Review summary
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Appalling service. Delivery offered is misleading. When items finally arrived and I tried to return the customer service team offered me a £3 refund - I had spent over £80, £18 of which was fo... See more
Company replied
Bought a dress for my wedding next year. The sizing is ridiculously small so asked to return. They make the return cost so ridiculously prohibitive it’s just not worth doing. I’m getting £6! I again m... See more
Be very careful to read through all the fine print about processing/shipping and refunds with this company. Spent £120, items arrived late and after paying to post to Texas, after they took off a proc... See more
1.9
Poor
258 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 6% of negative reviews
Typically replies within 48 hours
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I ordered a dress which took way too…
I ordered a dress which took way too long to arrive and when it finally did it didn't match the sizing on their website so is too small. I'm now trying to return but they aren't replying to my emails. Such a waste of money and I'm so cross that I didn't check the reviews.
Like someone else said I thought it was a UK based company, they are very misleading.
Because of the delay in shipping I tried to cancel my order but they said as it was more than 7 days they would only refund the shipping costs - even though the delay was in their side.
Please do not buy anything from them!
Will be contacting trading standards if I don't hear from them to get their website taken down.
April 8, 2024
Unprompted review
Reply from Queendancer
Dear Customer
Thank you for taking the time to leave a review about your experience with Queendancer. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Queendancer, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@queendancer.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Queendancer is a positive one.
Kind regards,
Queendancer Customer Care
This is a follow up to a review that id…
This is a follow up to a review that id already posted. After emailing the company every day for 2 weeks demanding to get my dress. I finally got a dispatch notice. The dress arrived today and even though it is the same dress that was ordered it hasn't been custom made as I ordered and paid extra for. I think they just got sick of me hassling them and sent one off the peg. It's obviously not fit for purpose as my daughter would need to be at least a foot taller to actually wear it. Can't return it because they claim it's been custom made.
April 6, 2024
Unprompted review
Reply from Queendancer
Dear Customer
Thank you for taking the time to leave a review about your experience with Queendancer. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Queendancer, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@queendancer.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Queendancer is a positive one.
Kind regards,
Queendancer Customer Care
SCAM
Doesn’t even deserve 1 star. Product took so long to arrive and when it got here it was not the correct size. Been trying to get a refund with no success. They don’t reply to emails, just take your money, massive massive scam and a fraud. DO NOT BUY FROM HERE!!!
April 4, 2024
Unprompted review
Reply from Queendancer
Dear Customer
Thank you for taking the time to leave a review about your experience with Queendancer. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Queendancer, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@queendancer.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Queendancer is a positive one.
Kind regards,
Queendancer Customer Care
I can only echo what's been said…
I can only echo what's been said here.... Customer service is none existing. I am trying to return a dress but have not had a response to my numerous emails and there is no other way to contact them...
Really annoying!
March 30, 2024
Unprompted review
Reply from Queendancer
Dear Customer
Thank you for taking the time to leave a review about your experience with Queendancer. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Queendancer, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@queendancer.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Queendancer is a positive one.
Kind regards,
Queendancer Customer Care
Never ever will I order or recommend…
Never ever will I order or recommend anyone to order from this place disgusting customer service don’t reply to any emails. Just want your money daylight robbery!
March 14, 2024
Unprompted review
Reply from Queendancer
Dear Customer
Thank you for taking the time to leave a review about your experience with Queendancer. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Queendancer, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@queendancer.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Queendancer is a positive one.
Kind regards,
Queendancer Customer Care
Terrible company to deal with, no customer service
Tried to return dress as not colour i ordered. Thought this was a UK company and easy to return. Finally got a return address after weeks of being ignored to find out it's China & going to cost me approx £70 to return. Raised a section 75 claim but it's been declined by my bank. Can anyone offer any advice please 😡
January 11, 2024
Unprompted review
Reply from Queendancer
Dear Customer
Thank you for taking the time to leave a review about your experience with Queendancer. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Queendancer, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@queendancer.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Queendancer is a positive one.
Kind regards,
Queendancer Customer Care
Total scam artists
Total scam artists. Bought a pair of shoes UK 8 and was sent UK 4. Told me my responsibility to pay for return or I could keep the item which won’t fit
March 29, 2024
Unprompted review
Reply from Queendancer
Dear Customer
Thank you for taking the time to leave a review about your experience with Queendancer. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Queendancer, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@queendancer.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Queendancer is a positive one.
Kind regards,
Queendancer Customer Care
DO NOT ORDER FROM THIS COMPANY
DO NOT ORDER FROM THIS COMPANY - SUSPECTED SCAM. I tried to cancel an order the day I placed it as the delivery was too long and would arrive after I needed the dress. I had an email saying they would try and cancel. It arrived anyway and now they are ignoring repeated attempts to request a refund. I also had several attempts to use my card details to make online purchases from China in the days after the purchase and I strongly suspect that is connected. I have had to cancel my card.
March 13, 2024
Unprompted review
Reply from Queendancer
Dear Customer
Thank you for taking the time to leave a review about your experience with Queendancer. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Queendancer, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@queendancer.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Queendancer is a positive one.
Kind regards,
Queendancer Customer Care
I should have read the reviews first
I should have read the reviews first. Over a month later and nothing to show for my £60. Scam
February 24, 2024
Unprompted review
Reply from Queendancer
Dear Customer
Thank you for taking the time to leave a review about your experience with Queendancer. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Queendancer, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@queendancer.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Queendancer is a positive one.
Kind regards,
Queendancer Customer Care
I wish I’d read these reviews before…
I wish I’d read these reviews before ordering a prom dress for daughter, as yet has not arrived, no responses to my emails, delivery date has expired, & looking like I won’t easily receive a refund so I’m taking it up with my bank, hopefully I’ll have it resolved! NEVER ORDER FROM THIS COMPANY!
March 12, 2024
Unprompted review
Reply from Queendancer
Dear Customer
Thank you for taking the time to leave a review about your experience with Queendancer. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Queendancer, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@queendancer.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Queendancer is a positive one.
Kind regards,
Queendancer Customer Care
Purchasers beware
If zero stars were available this I what I would have given queerdancer.co.uk first thing to know about this company despite the .co.uk url this company operate from China. Whilst the dress was not bad quality it took 27 days to arrive which was 15 days over the 9-12 days delivery as stated on website!! Customer service was atrocious- emails requesting information on delivery status were not answered timely (up to 8 days to reply to email) the tracking code was useless and gave no indication of where in transit the dress was. Returns policy is a joke. The company decide if they will accept your return and then you pay for privilege to return!!! I will never use this company again and warn any potential purchasers to beware
February 27, 2024
Unprompted review
Reply from Queendancer
Dear Customer
Thank you for taking the time to leave a review about your experience with Queendancer. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Queendancer, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@queendancer.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Queendancer is a positive one.
Kind regards,
Queendancer Customer Care
Wish I could give no stars
Wish I could give no stars. Absolutely awful product. I contacted them for a returns and refund as per their policy, every day for a week from when I received the order, they ignored every single email. I have raised a section 75 through my credit card and they contacted my bank to say that I’d never asked for a refund. So they lied. I provided all my proof of emails sent, and the case is still ongoing. Been a very stressful and worrying time as we are all feeling the pinch with our money. DON’T order from them.
January 22, 2024
Unprompted review
Reply from Queendancer
Dear Customer
Thank you for taking the time to leave a review about your experience with Queendancer. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Queendancer, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@queendancer.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Queendancer is a positive one.
Kind regards,
Queendancer Customer Care
Terrible
Terrible. Daughter still awaiting a prom dress ordered weeks and weeks ago. Managed to message someone who has just stated that order is still in process. From reading the reviews on here I can see that we’re not going to receive the dress or get a refund. Scam. Don’t bother.
February 29, 2024
Unprompted review
Reply from Queendancer
Dear Customer
Thank you for taking the time to leave a review about your experience with Queendancer. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Queendancer, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@queendancer.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Queendancer is a positive one.
Kind regards,
Queendancer Customer Care
Shipped after 3 weeks
Shipped after 3 weeks, now no response to return request
November 15, 2023
Unprompted review
Reply from Queendancer
Dear Customer
Thank you for taking the time to leave a review about your experience with Queendancer. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Queendancer, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@queendancer.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Queendancer is a positive one.
Kind regards,
Queendancer Customer Care
I ordered 9 dresses
I ordered 9 dresses, with a view to returning any items I did not want. They arrived late, so none have even been opened, thus sending straight back.
The return system is non existent, no response to countless emails sent.
Do not use this site to buy anything!
January 9, 2024
Unprompted review
Reply from Queendancer
Dear Customer
Thank you for taking the time to leave a review about your experience with Queendancer. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Queendancer, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@queendancer.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Queendancer is a positive one.
Kind regards,
Queendancer Customer Care
Scam scam scam
Scam scam scam.
I've ordered my wedding floral dress from them, paid a lot of money, not received it, they would not reply to my emails. Horrible experience.
I better get my money back. They made an experience that should be beautiful, into a waste of time and money and very stressful because what if the dress won't arrive in time for my wedding.
February 26, 2024
Unprompted review
Reply from Queendancer
Dear Customer
Thank you for taking the time to leave a review about your experience with Queendancer. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Queendancer, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@queendancer.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Queendancer is a positive one.
Kind regards,
Queendancer Customer Care
Please DO NOT BUY FROM THIS COMPANY
Please DO NOT BUY FROM THIS COMPANY! - they are very unprofessional
My step daughter just bought a dress for her prom.
It arrived, however it was not the right colour as ordered and poor quality.
She tried to contact the company but without any resolve. She has also been on the chat and some dong and dance story that they were away at present.
I have now taken the step of getting involved.
I’ve emailed Queendancer to return it and I was wondering why I got no response. I’ve just read other reviews and I’ve realised that I’m not going to get one. There are numerous people who have had the same problem. The return policy is ridiculous and it’s obviously a scam! The company was advertised as Queendancer uk, but I was suspicious of the delivery estimates, so I looked and it’s actually a Chinese company, so DO NOT buy from them, you definitely won’t get your money back!
We are still going to try and get a refund, I can not understand why these companies get away with it, perhaps trading standards could try and shed some light on the problem as the evidence is there in the reviews.
Anyone wanting to use this company PLEASE BE AWARE.
it says a lot when there are no replies to the comments on this page.
February 1, 2024
Unprompted review
Reply from Queendancer
Dear Customer
Thank you for taking the time to leave a review about your experience with Queendancer. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Queendancer, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@queendancer.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Queendancer is a positive one.
Kind regards,
Queendancer Customer Care
Beware - Do Not buy from here
I would underrate this website and company. Absolute rip off. Ordered a ball gown dress with express delivery extra payment , been more than 4 weeks and the dress hasnt arrived. No communication, no refund simply fraudulent. PLEASE DO NOT BUY FROM THIS WEBSITE.
February 15, 2024
Unprompted review
Reply from Queendancer
Dear Customer
Thank you for taking the time to leave a review about your experience with Queendancer. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Queendancer, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@queendancer.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Queendancer is a positive one.
Kind regards,
Queendancer Customer Care
Awful service
Awful service - my tale is the same as those below and I wish I read them before I purchased a jacket from this site. It arrived after 3 weeks and too late for an event i was attending. I never received an email confirmation from them so despite them taken over £100 from my bank, they will not confirm the order number or tell me how to return the jacket. The jacket looks like I made it. Poor quality and dreadful service. DONT BUY FROM HERE!
February 13, 2024
Unprompted review
Reply from Queendancer
Dear Customer
Thank you for taking the time to leave a review about your experience with Queendancer. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Queendancer, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@queendancer.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Queendancer is a positive one.
Kind regards,
Queendancer Customer Care
I’m still waiting for my parcel
I’m still waiting for my parcel , I don’t think I am going to get it . I cannot track it as well. So much of money wasted. Can’t believe these kind of people exist. Such a shame
January 24, 2024
Unprompted review
Reply from Queendancer
Dear Customer
Thank you for taking the time to leave a review about your experience with Queendancer. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Queendancer, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@queendancer.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Queendancer is a positive one.
Kind regards,
Queendancer Customer Care
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