SCAM SCAM SCAM This is a total scam company. Not based in UK Product received is not what was advertised Sizings are poor Fabric disgusting and not what was advertised Refund for get about... See more
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Appalling service. Delivery offered is misleading. When items finally arrived and I tried to return the customer service team offered me a £3 refund - I had spent over £80, £18 of which was fo... See more
Company replied
Bought a dress for my wedding next year. The sizing is ridiculously small so asked to return. They make the return cost so ridiculously prohibitive it’s just not worth doing. I’m getting £6! I again m... See more
Be very careful to read through all the fine print about processing/shipping and refunds with this company. Spent £120, items arrived late and after paying to post to Texas, after they took off a proc... See more
1.9
Poor
258 reviews
Asks customers to review
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Replied to 6% of negative reviews
Typically replies within 48 hours
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I may have been a little hasty
So where to start? Don’t use this company it’s not to be trusted.
I ordered a dress for my daughter and whilst I will not deny it was beautiful. It was ill fitting and so we contacted them for a return.
We were offered 10% refund and keep the Dress when I explained that we didn’t want the dress because it doesn’t fit. We were offered at 30% refund and keep the Dress.
They are based in China shipped from China and if you want to refund you have the choice of 30% refund and keep the Dress or 100% refund in the form of a voucher
I never got any response to say that they would give me a refund to my bank and of course there are extortionate shipping costs back to China. They masquerade as a UK company with their.co.uk but are based in China and returns are to China. Please check refund and returns policy. You only have seven days and they will deduct, the original shipping fee and a stocking fee which Large will leave you with I suspect at best 30% of your money .
I am still waiting to hear from them in terms of how much they would actually refund me If I did return the dress. Only given other peoples experience on here. No one has yet received any kind of refund. I also hear that people often get told parcel has got stuck with Chinese customs and they need to pay more money.
Okay it is now the 11th of November, and credit where it is due. I did send the Dress back in the end. It did get stuck with Chinese customs for awhile however two days ago I received an email and today a refund minus the shipping I think it’s only fair under the circumstances to date the review, This is by no means an easy process as you have to return to China but they did honour the refund. Please be aware that you have to fill in a customs form I returned at the Dress via Royal mail which was the cheapest way in the end. I also received the following response (See below ) from customer service After agreeing to update my trustpilot review. I just want to add this wasn’t something they asked for. It was something I offered To do once I’d received my refund.
Thank you so much for your kind words, and we truly appreciate your understanding and patience throughout this process. We're thrilled to hear that you're satisfied with how we managed your return and refund.
Your feedback means a lot to us, and we're grateful for your willingness to update your review. If you ever have any questions or need assistance in the future, don't hesitate to reach out. We're here to help!
Thank you again for giving us the opportunity to make things right, and we hope to serve you again in the future.
October 1, 2024
Unprompted review
Reply from Queendancer
Dear Customer,
We sincerely apologize for the inconvenience or trouble you have encountered.
For the refund policy, we also consider that if the customer returns the goods, they will also pay for the shipping, so we negotiate to let the customer keep it. If the customer really does not want to keep it, we can provide the return address for the customer to return it. The customer returns the package and provides us with the tracking number. We will refund you after we receive the package and check it. We will not force customers to keep it. As for your claim that we pretend to be British, there is really no need for us to pretend. We are an international website facing the world and have sites in every country.
Finally, we hope to understand your situation in detail and provide better help, but we cannot find your order number after checking your username, so we hope you can provide your order number so that we can better solve the problem.
Queendancer Customer Care Team
Scam scam and more scamming
Not only did the dresses ordered a month ago not get delivered on time, they claim they have been delivered last week. This is definitely UNTRUE. But the worst now is the tracking link they send to you by email. When you click on the link you’re taken to a convo with someone who asks you a bunch of questions and then tells you that to continue you have to sign up for a small fee. In the small print by signing up you are then liable for a massive monthly fee off your credit card. Scam after scam linked to this online retailer. Do not get hooked by these thieves
October 1, 2024
Unprompted review
Reply from Queendancer
Dear Sam,
We sincerely apologize for the difficulties you are experiencing. We would like to remind you that each of our items has specific processing times, which are clearly indicated on the product page. The total time to receive your item includes both the processing time and the shipping time. We greatly appreciate your business and are committed to doing everything we can to restore your confidence in us as a company. If you encounter any issues with your order, please do not hesitate to reach out to us at service@queendancer.com or provide us with your valid order number. Thank you for bringing this matter to our attention; your feedback helps us improve for the future.
Wishing you a wonderful day!
Queendancer Customer Care Team
Over charge for postage
Hope I like the dress and it fits. As you over charge for postage. and I will Have to pay for Postage to return It, if I doesn't fit.
September 18, 2024
Unprompted review
Reply from Queendancer
Dear Suzan,
Thank you for sharing your review with us. We apologize for the trouble and inconvenience this has caused you. As our products are shipped from overseas, we do cover a portion of the transportation costs. We recognize your situation and would like to clarify that the freight charges are primarily paid to the third-party logistics provider.
Have a lovely day!
Kind regards,
Queendancer Customer Care Team
They can't stick to their on website timeframes!
I ordered on Wednesday 4th September. They say it takes 3-5 business days to process and then they'll email when it's shipped. It's now been 8 days and I have received no email to say it's being shipped. I have written to them twice, asking for a timeline and they respond with 'its near completion', both times. Reading all the other reviews, it seems that my order will not be here before the party on Friday 20th. I've spent close to £250 on the order which will now not be used. I wish I had seen these reviews before ordering. If you do happen to stumble upon Trustpilot before ordering from QueenDancer, don't use them!!
September 13, 2024
Unprompted review
Reply from Queendancer
Dear Sinead,
We regret any inconvenience or frustration that your experience has caused you.
We understand how important it is for you to receive your order as quickly as possible. Unfortunately, the shipping time includes both processing and shipping durations, which can sometimes lead to delays. Our customer sevice staff has attached a photo for your reference to help clarify this.
We kindly request that you provide the recipient information needed for shipping at your earliest convenience. We appreciate your attention to this matter and look forward to your prompt response.
Thank you for your understanding.
Queendancer Customer Care Team
Nice selection and ease of ordering
Nice selection and ease of ordering. I hope it looks as good on me as the model in the picture.
September 9, 2024
Unprompted review
Reply from Queendancer
Dear Paula,
Thank you for sharing your experience and it is always a pleasure to receive this feedback from our customers.
We thank you for your time and wish you a good day.
Best Regards,
Queendancer Customer Care Team
Dreadful
I ordered a prom dress for my daughter and paid for expedited delivery. The delivery was a couple of weeks after they had promised, by which time the prom had passed. (I had to buy another dress from Vinted and alter it due to the cost and time frame...it was all very stressful).Queendancer sent emails trying to barter with me with offerssuch as money off the next order etc but I insisted on a refund. They sent me the address and I posted the unopened parcel through Royal Mail tracking service. 3 weeks later and it has been held up in Chinese customs because Queendancer won't pay the customs fees. I emailed again and they told me to pay the Chinese customs and when they receive the parcel they will refund me and reimburse the fees. Shockingly bad customer service! I never even saw the dress btw as it wasn't going to be worn. I sent it back in the original packaging which was a small plastic bag all taped up as though it had been crammed in. Such a disappointment and I have lost almost £200. There's no way I will send any more money.
September 8, 2024
Unprompted review
Reply from Queendancer
Dear Linda,
Thank you very much for your valuable comment, which helps us improve our services. We truly appreciate your attention to the shipping status of your returned package. We sincerely apologize for any dissatisfaction you may have experienced with our previous service.
We would like to reassure you that if your package is currently held at customs, there is no need for concern. We will process your refund as usual, and please rest assured that we do not impose any additional fees on our customers.
To provide you with the best possible assistance, we would like to look into your specific case. However, we were unable to locate your order number using your username. We have sent you a message and would be extremely grateful if you could respond with your order information.
We look forward to hearing from you soon.
Queendancer Customer Care Team
Lots of pretty dresses to choose from…
Lots of pretty dresses to choose from that are available in many colors and sizes.
September 5, 2024
Unprompted review
Reply from Queendancer
Dear Melissa,
Thanks for sharing your shopping experience here. We feel delighted that you are in love with the products and our service! Any problem with the order, just feel free to contact us. We are always here to serve you.
Best Regards,
Queendancer Customer Care Team
These people are awful never seen…
These people are awful never seen should terrible customer service 🙄 I purchase a dress for my daughter to wear to my mum's funeral it was too small we didn't even open the package as the size we could see.
I got in contact by email regarding this matter ask for return address got all these excuses 😒 they wouldn't provide me with return address I took the package to the post office and registered and sent to the address I could see on the package they still not given me my refund SEAMER
July 8, 2024
Unprompted review
Reply from Queendancer
Dear Sham,
Sorry for the inconvenience. We have sent you a return address. We didn't refund because you didn't reply to our emails, we never ignore your emails.
Sincerely thank you for your valuable feedback, we will continue to improve our services.
We are actively investigating your concerns. Please be assured that we will take the necessary steps to resolve these issues and prevent similar incidents from occurring in the future.
Finally, we've sent you an email so that we can discuss this with you further and see what solutions we can come up with. Please check it out at your convenience.
We hope to hear from you soon!
Have a great day!
Queendancer Customer Service
If I could give zero stars I would - Avoid unless you like poor quality and service.
If I could give zero stars, I would. I ordered a dress that looked beautiful in the pictures, but what arrived was nothing like it. Honestly, we wouldn't even wear it to a Halloween party. After two weeks of back-and-forth emails, they finally agreed to a full refund if I returned the dress. So, I followed all their instructions—shipped it back, provided all the required photos, and even sent the tracking number. I tracked the package, and they received it over a week ago, but now they're completely ignoring my emails. Unfortunately, I'll have to dispute this with my credit card company, which is such a hassle. Unless you enjoy poor quality and poor customer service, I recommend avoiding this company."
July 30, 2024
Unprompted review
Reply from Queendancer
Dear Libby,
Thank you for taking the time to comment on your experience with QueenDancer. We value your feedback and apologize for our failure to respond to your email in a timely manner and for the inconvenience this has caused you.
Most of the dresses listed on Zapaka are designed and photographed by us ourselves. What you see is what you will get. We are very confident in the similarity of our clothing. The size of each piece of clothing will be strictly checked twice and photographed for archiving. We have checked the clothes you received and we are sure that the size of the clothes we sent you is correct.
Additionally we would like to provide you with an update on the status of your order. We have processed the refund for your order dated August 22nd. If you have not received your refund, we recommend that you contact your bank to inquire further about the status of your refund. Please note that depending on your bank's processing times, the refund may take some time to reflect in your account. If you need any additional assistance, or if you have any refund issues, please don't hesitate to contact us. We'll do whatever we can to help.
We are committed to improving our communication services to ensure that all our customers have a smoother shopping experience. We are actively investigating your concerns. Please be assured that we will take the necessary steps to resolve these issues and prevent similar incidents from happening in the future.
Best regards,
QueenDancer Customer Care
If I could give this a minus I would
If I could give this a minus I would! Absolutely ripoff! DO NOT USE. I ordered a white sequin dress for my parents 50th anniversary. I paid extra to have it shipped asap, it arrived 10 days late! The dress looks completely different to the description, very cheap, too big in strange places, too small in others and a very odd length. It looks flammable and itchy...and furthermore, after the shipping cost, it was very expensive.
Once I finally worked out the complicated return process I requested only 50% refund because I was aware I was 2 weeks over return (given that my dress arrived late) and was instead offered a 10% coupon towards my next purchase.
Horrible customer service, appalling product. DO NOT BUY FROM HERE!
August 15, 2024
Unprompted review
Reply from Queendancer
Dear Tracy,
Thank you for taking the time to leave us a message. I'm sorry to hear that you are disappointed with your recent return. We are sorry to hear that you are not satisfied with our product. We fully understand that sometimes standard sized items may not perfectly fit everyone's body shape. Rest assured that we will take care of your situation and help you. We don't want you to be unhappy with your purchase, so one of our team members has contacted you via email.
I really hope this helps, but if there's anything further we can do to help, please don't hesitate to get in touch. We are happy to help in any way we can because we really want to regain your trust in our company.
Have a great day!
kind regards,
Queendancer Customer Care
If I could give this a minus I would
If I could give this a minus I would! Absolutely ripoff! DO NOT USE. I ordered a green dress for a cruise, paid my money, what was delivered was a small cream dress, after much communication, photos, weight of package etc finally, they said they would send my order out. Two months later - NOTHING! I have chased and chased, 10 days ago they were looking in to why the tracking had stopped moving. Today they’ve told me it was delivered in June!!!! DON’T TOUCH WITH A BARGE POLE!
August 10, 2024
Unprompted review
Reply from Queendancer
Dear HGtwentyone,
We apologize for the inconvenience and frustration caused by your package delivery issue.
We're sorry you didn't receive your package, it's very rare but it does happen occasionally due to the many uncertainties in shipping. We will report this situation to the relevant departments and do our best to reduce the occurrence of this problem.
In addition, we checked the information of HGtwentyone, but unfortunately, there is no record in our system. Can you provide your order number or the name or email address you used when placing your order? We will use these to double check your order. As soon as we find your order number via your name or email address, we will send you an email with all the necessary details and instructions.
Your satisfaction is our top priority and we are committed to ensuring your smooth and worry-free shopping experience.
Kind regards,
Queendancer Customer Care
Total rip off
the dress i ordered which was 100 pound it was delivered at a cost of 15 pound as I wanted it quickly . I didn't like it so wanted to send it back , they advised they would send me 10 pound and I could keep it . I said I did not like it . they then said they would send me 30
pound and I should keep it , again I reiterated I didn't like it and wanted my hundred pound back , they agreed but said the cost of sending it back (another 15 pound ) was on me and it needed tracking and they needed pictures of everything , which were sent . I have no received my money back and they now refuse to answer any e mails which have been sent from my email
August 9, 2024
Unprompted review
Reply from Queendancer
Dear Kristy，
We hope you are doing well with this email today. On behalf of our company, I would like to apologize for all the trouble you experienced with this order. We are currently making significant improvements to our customer service, quality and logistics departments. We are sorry to see that the experience did not meet your expectations.
In order to meet the different needs of customers, we usually provide multiple options as solutions to speed up the return/exchange process and save customers' time. Of course, we also support full refunds, which is an option available to our customers. We respect our customers' choices and decisions.
Finally, we would like to investigate your situation specifically and provide better assistance, but after looking up your username, we were unable to locate your order number. So we sent you a message and we would be very grateful if you could give us your order information.
Looking forward to your reply.
Queendancer Customer Care
NOT impressed / NOT UK company
NOT impressed, I did not know this was not a UK company, .co.uk on the website thought it was a uk company. I paid extra postage to get the dress for my daughters prom quicker. Paid for 3-7 day delivery. This was a wasted payment as the dress hadn't even left the company after 7 days. Checked the website again after dress still not arriving to then find out the dress was coming from Beijing.
Can't comment on the dress as its not arrived, just checked the returns policy this is not good you don't get anything back on any postage, and you have to pay for shipment/ tracking back for items being returned. Read up on the returns policy before purchasing as its not worth the trouble.
Now out to buy another prom dress..
July 1, 2024
Unprompted review
Reply from Queendancer
Dear customer,
We hope this email finds you well today. We would like to apologize on behalf of our company for all of the trouble you have had with this order. Currently we are making major improvements with our customer service, quality and logistics departments.
You can refer to the tailoring time and shipping time under the "add to cart" button at the dress page (which you ordered). The order total time = tailoring time + shipping time.
Normally it will take 7-12 businuess days for tailoring and 6-10 business days for shipping. We would like to help you solve the problem asap and you can just send it directly to service@queendancer.com regarding this issue. We hope to hear from you soon. Thank you and have a wonderful day!
Kindest Regards,
Queendancer Customer Care Team
The photo of the models wearing the…
The photo of the models wearing the dresses helps alot!
July 2, 2024
Unprompted review
Reply from Queendancer
Hello Customer,
Thank you so much for taking the time to leave us a five star review.
We're really delighted to hear that you are pleased with our website and service, and we look forward to serve you on your next purchase.
Wish you a good day!
Kind Regards,
Queendancer Customer Service Center
WHAT A PLEASANT SHOCK!!!!
Well I am writing this review with a pleasant surprise.
I'd purchased a dress, then read the reviews and my soul left my body!!!
Granted the dress way a day late BUT customer support answered me when I asked about tracking and the dress arrived.
It fits nicely, the stitch work has been done well, it doesn't look like it only cost £50 and I actually don't have anything bad to say. My dress is more than satisfactory to wear for London.
Just know they ship from China, not the UK.
June 29, 2024
Unprompted review
Reply from Queendancer
Dear customer,
Thank you very much for being part of Queendancer!! We appreciate your business and hope to serve you again soon!
Best Regards,
Queendancer Customer Care
Stay away from this company.
Do not rely on this company ,unless you want to be disappointed, all the promises and no action,I had to run out and find my daughter a last minute prom dress (and thankfully I managed it or I would have one heartbroken daughter), all the promises on their website about swift dispatch is a lie ,you will not receive your item in time for your event ,very very disappointed is an understatement,but very very angry is not.
June 9, 2024
Unprompted review
Reply from Queendancer
Dear customer, we sincerely apologize for the disappointment and inconvenience caused by your order being overdue.
Timely and reliable delivery is a top priority for us, and we strive to ensure that orders reach our customers within the estimated timeframe. We regret that we fell short of meeting your expectations in this regard.
For your case, we have sent an email to help further about your issue, please kindly check it when you have a moment. Thank you for choosing our brand, and we hope to have the opportunity to serve you better in the future.
Kind Regards,
Queendancer Customer Support Team
The dress I ordered stained my hands
The dress I ordered stained my hands, bag and cardigan BLUE!! Terrible quality dress, ruined my bag and cardigan, had to chase them for shipping too.
Avoid this company completely!
June 23, 2024
Unprompted review
Reply from Queendancer
Dear Customer, we regret any inconvenience or frustration that your experience has caused you.
We take the quality of our garments very seriously, however, we apologize for our clothing not being the quality that we strive for. We have sent your feedback on the products to related departments and we will keep sticking to uniform standards to guarantee the quality and make them as consistent as pictures.
For your case, we have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!
Kind Regards,
Queendancer Customer Support Team
Just dreadful
Just dreadful. Avoid at all costs. Please do not make my mistake and waste a lot of money
June 21, 2024
Unprompted review
Reply from Queendancer
Dear Customer,
Thank you for your purchase and taking the time to write a product review. We are terribly sorry to hear that you are not satisfied with our product. We will continually improve our product and service in the future. We have sent you an email, your attention and patience will be highly appreciated.
All responses will be used to further improve the quality of our service and products. Please let us know how we may assist you to resolve the issue you have experienced.
Sorry for the inconvenience and thank you for giving us the opportunity to rectify the matter.
Kind regards,
Queendancer Customer Care
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY.
Website states they will process orders in '2-5' days.
20 days later, they haven't even shipped my orders. For 10 days I've been telling them to cancel and refund because they are in complete breach of their T's and C's but they refuse and will only offer refund of shipping. Items are now completely useless to me due to huge delays, but they will refuse to cancel your order, because they know you won't ship the items that are useless back to China at YOUR expense, then they will take a 'restocking fee' on larger orders.
May 31, 2024
Unprompted review
Reply from Queendancer
Dear customer, we regret any inconvenience or frustration that your experience has caused you.
Can you provide your order number or the name or email address you used when placing the order? We will use them to check your order again . Once we locate your order number through your name or email dress, we will promptly send you an email containing all the necessary details and instructions to facilitate the return of your item(s). Your satisfaction is our priority, and we are committed to ensuring a smooth and hassle-free return experience for you.
Kind regards,
Queendancer Customer Care
I assume the items come from China…
I assume the items come from China because it takes a lot of time. And it’s actually bad enough their return policy means you have to pay for shipping but you have to contact them first and now they told me they will refund me 10% and I could keep the order. I don’t want to keep the order and 10% is just ridiculous.
On top of that it is is cheap quality not worth the price. So I would avoid at all cost.
June 10, 2024
Unprompted review
Reply from Queendancer
Dear Customer, we regret any inconvenience or frustration that your experience has caused you.
We take the quality of our garments very seriously, however, we apologize for our clothing not being the quality that we strive for. We have sent your feedback on the products to related departments and we will keep sticking to uniform standards to guarantee the quality and make them as consistent as pictures.
For your case, we have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!
Kind Regards,
Queendancer Customer Support Team
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