Queens of Cleans Reviews 24

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Exactly what I wanted and expected from a cleaning service! I booked an 8 hour full house clean (2 specialists each working 4 hours) and they got through more than I’d expected. I have a 4 bedroom hou... See more

Rated 1 out of 5 stars

Very disappointed with this company. I booked an end of tenancy clean and the service fell far below expectations. Some areas had not been cleaned at all, the toilet was left dirty, and some walls... See more

Rated 5 out of 5 stars

Brilliant communication and ease booking our sofas being cleaned. Jason arrived and got straight to work, he was thorough and both sofas and dining room chairs have come up immaculate with some really... See more

Rated 5 out of 5 stars

Had the lovely Kelly & Abbie round when they first starting out, very professional, arrived on time, and did an absolutely incredible job! I was amazed by how knowledgeable they were and the results... See more

Company details

  1. Cleaning Service

Written by the company

Queens of Cleans are the leading providers of Household, Commercial and Airbnb cleaning services in Chester. With a team of over 20, we provide 5-star cleans for clients across Cheshire and the North West!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

24 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exactly what I wanted and expected from…

Exactly what I wanted and expected from a cleaning service! I booked an 8 hour full house clean (2 specialists each working 4 hours) and they got through more than I’d expected. I have a 4 bedroom house which they cleaned from top to bottom (all except spare bedroom, which was my request). The skirting boards, inner window frames and internal shutters were also left looking spotless. Highly recommend and am on the wait list for a more regular cleaning service.

May 5, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Thorough, reliable and professional

I hired Queens of Clean to make a deep clean at my house. They got it done with no fuss, everything is now super clean. Setup was well organized, they showed up as planned and completed everything within the agreed timeslot. I have now also hired them to make a regular fortnightly clean.

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

Two refreshened sofas!

Jason cleaned our two sofas this month and did a fabulous job! The sofas were in desperate need of a good clean after years of kids with sticky fingers and a dog climbing all over them.
Will definitely be booking again to keep on top of the upkeep. Thanks again!

December 12, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Fabulous job!…

Fabulous job done on stairs and landing clean

Girls have been very professional and friendly with regards to getting booked in and Jason completed the job to the highest standards. Carpets look brand new!

Thank you!!

December 4, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant communication and ease…

Brilliant communication and ease booking our sofas being cleaned. Jason arrived and got straight to work, he was thorough and both sofas and dining room chairs have come up immaculate with some really stubborn stains removed! Thank you!

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

Would highly recommend

We have used Queens of Cleans for the last few years for holiday let changeovers, carpet cleaning and sofa cleaning. The service has been excellent- good communication throughout and great standards of cleaning . Would highly recommend !

October 30, 2025
Unprompted review
Rated 5 out of 5 stars

The Brilliant Queens of Cleans

We’ve been using Queens of Cleans for a while now for our holiday lets and they are always professional, friendly, reliable and above all outstanding with their brilliant service. They take all the stress away with their easy communication tools and we don’t know what we would do now without them!

October 28, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

5 stars. I would highly recommend!

I’ve used Queens of Cleans for a long time and they have always been really efficient and reliable. We have a weekly clean from Ashleigh, she is amazing we really look forward to her clean each week as the house smells and looks amazing after she has been! She goes above and beyond and we would be lost without her! 5 stars, I would highly recommend

October 27, 2025
Unprompted review
Rated 5 out of 5 stars

High standards & trustworthy

Their standards are very high, which is rare, the attention to detail is what matters most to me & they are on point. The communication is excellent, very professional & trust worthy.

October 22, 2025
Unprompted review
Rated 5 out of 5 stars

I would recommend this company

I would recommend this company
We have had a good experience for over a year
We like the way we have the same people to clean the property and they are efficient and friendly
The house always looks great after they have been

October 25, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service, very professional. Any issues I had were resolved the following week. Communication is great, would highly recommend their services to anyone looking for good value and quality.

October 21, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great standards and Service levels

We’ve been using Queen of Cleans for a while now to help us with our Air BnB business. The service and standards are exceptional. It’s refreshing to see a company that’s so professionally run in this sector.

October 21, 2025
Unprompted review
Rated 1 out of 5 stars

Very disappointed with this company

Very disappointed with this company. I booked an end of tenancy clean and the service fell far below expectations. Some areas had not been cleaned at all, the toilet was left dirty, and some walls were damaged with paint stripped. The team also arrived late and left early with unfinished work and no apologies.

When I raised these issues, the response I received was defensive and unprofessional. I would not recommend them for end of tenancy cleaning.

September 4, 2025
Unprompted review
Rated 1 out of 5 stars

Huge let down

Our experience with this company was absolutely appalling!

Firstly, the cleaner arrived late. Upon arrival he didn’t apologise for being late instead he trampled mud through our house - not a great start and unfortunately things just got worse!

The cleaner asked if he could use our downstairs toilet and of course we said yes. He left our toilet filled with faeces and toilet paper covered in faeces. The owner/director of the company that I have been in communications with has blamed us and is refusing to address this issue with the cleaner. The irony of our house being left in this way by a “premium” cleaning company!

Finally, the overall clean is very disappointing. Marks were left all over our carpet which the cleaner assured us would come out. A rushed job springs to mind!

The company has taken zero accountability and the customer service we received was awful. We are so disappointed and would not recommend this company to anyone!

February 12, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great service!

I've been using Queens of Cleans for my holiday let changeovers for over a year now, I've always been very impressed with how clean the property is after the girls have been in, it's taken a lot of stress out of running our holiday let as they take care of all our linen and replenishments leaving us to focus on the guests. They are always very accommodating with last minute changes to guests reservations and we have received lots of great feedback on the cleanliness of the property from guests. Highly recommend

June 27, 2024
Rated 5 out of 5 stars

Had the lovely Kelly & Abbie round when…

Had the lovely Kelly & Abbie round when they first starting out, very professional, arrived on time, and did an absolutely incredible job! I was amazed by how knowledgeable they were and the results were incredible! Would highly recommend, we have had the girls round and they do a fantastic job every single time!
Thanks Girls.

September 17, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look