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RAC Car Insurance Reviews 

19,068
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 12,249 reviews, reviewers overwhelmingly had a great experience with this company. Consumers note that the digital platform is very simple to navigate, making it straightforward to compare quotes and secure coverage. People frequently highlight the competitive pricing and reasonable costs that provide great value compared to other options. Some reviewers were not happy with unexpected and steep price increases when their policies came up for annual renewal. A few other people also felt that navigating the digital system could sometimes be frustrating and overly time-consuming. Consumers occasionally mentioned challenges when trying to adjust policy details or dealing with automated renewal processes.

What people talk about most

Price

Reviewers mention positive feedback about price, often highlighting reasonable quotes and savings compared to... See more

Service

Customers consistently note positive experiences with service, highlighting that policy renewals and car... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the website and app are easy to navigate... See more

Website

Consumers find website to be positive, highlighting that the platform is very clear, informative, and easy to... See more

Subscription

Clients share positive opinions on subscription, highlighting that the renewal process is very simple and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Price was cheaper than my renewal quote so that was main reason even though was not so much by the time i had to add on the same cover i had before. Been REC member since 2009 so maybe it will remain... See more

Company replied

Rated 4 out of 5 stars

This is the first time I have used RAC for my car insurance. Everything was online and even though I am in my eighties, I found the whole experience pretty easy. I also went back afterwards and mana... See more

Company replied

Rated 4 out of 5 stars

It seemed to be a fairly good price from a company I was comfortable with. You can only tell if an insurance company is good when you make a claim though, hence only four stars!

Company replied

Rated 5 out of 5 stars

All went smoothly, despite car insurance being very much a distress purchase. Worthwhile to keep self snd named drivers covered, c/w RAC breakdown assistance. Hoping for an uneventful year.

Company replied


Company details

  1. Insurance Broker
  2. Auto Insurance Agency
  3. Insurance Agency

Written by the company

The RAC has been providing peace of mind to motorists since 1897. We are dedicated to helping drivers across the UK with a wide variety of products. RAC Car Insurance offers drivers quality insurance, from a name you can trust with options to suit your needs. If you like to do everything digitally, RAC Online Car Insurance is for you! View your cover, make changes, or renew — all through your online account, 24/7. Cutting out the call centre makes RAC Online our cheapest car insurance option. If you prefer the reassurance of talking to the team, our standard RAC Car Insurance is a great choice. We’ve been named ‘Moneyfacts Car Insurance Provider of the Year’ five years in a row, so you know you’re in safe hands. Get your quote online today – direct from the RAC.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

19K reviews

5-star
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1-star

Asks customers to review

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4.4

All reviews

(19,068)

12,229 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I'm continuously bombarded with rac…

I'm continuously bombarded with rac sales promotions and unsubscribe doesn't seem to work.

April 21, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Hello Peter,

Thank you for bringing this to our attention!

We’re sorry to hear that you’ve been receiving repeated promotional communications and that the unsubscribe option hasn’t worked as expected.

We’ll be in touch directly to look into this and help resolve the issue!

Thanks Laura

Rated 4 out of 5 stars

Straightforward

Straightforward cost-effective transaction.

August 24, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend

Rated 1 out of 5 stars

Dreadful

Dreadful. RAC have decided I have had an accident I didn’t know about and are threatening to raise my premium and take away my No Claims Bonus. Will not use again.

August 24, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Hello Hillary,

Thank you for taking the time to leave your review!

We’re sorry to hear about your experience and understand your concern regarding the information recorded on your policy.

The change you have referred to is due to an update to the CUE (Claims and Underwriting Exchange) record. We appreciate that this may be unexpected, particularly if you were not aware of an incident being recorded.

We will be in touch with you directly to discuss this further, explain the information we have received and answer any questions you may have. We hope we can provide some clarity and reassurance once we have spoken with you!

Thanks Laura

Rated 5 out of 5 stars

Easy renewal

Easy renewal. No problems.

August 18, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

No problem renewing my policy

No problem renewing my policy. Premium only slightly higher than last year

August 19, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service

April 27, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Easy to renew my car insurance

Easy to renew my car insurance, plenty of information provided.

August 23, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

A very competitive quote

A very competitive quote, and very easy to complete the contract online.

August 24, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Easy enough to complete and good value…

Easy enough to complete and good value compared to Admiral multipolicy

August 5, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Very good service Email etc and found…

Very good service Email etc and found it easy to sort out

August 24, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

clicked on 5 star

clicked on 5 star, i keep paying but as yet have never had to call out rac, so cannot realy comment on any experience iv,e had or not had with rac.

August 24, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend

Rated 1 out of 5 stars

Lousy website; lousy phone help

Lousy website when trying to log into one's account. "Sorry, we're having technical problems" (or somesuch) is all you get time and time again - wasting hours of your time. So, you're forced to use the phone, AND doubtless pay extra for the online changes you want to make. Wake up to the 21st century, RAC, damn you !

They responded to the above, asking me to ring them. But it took ages to get through, and when I did, the stupid man didn't recognise either my policy number or my car registration. Unbelievable ! What is wrong with you, RAC ?

August 26, 2026
Unprompted review
RAC Car Insurance logo

Reply from RAC Car Insurance

Hi Anthony,

Thank you for your feedback. We’re sorry to hear about the difficulties you’ve experienced when trying to access your account online. We understand how frustrating it is when technical issues prevent you from making changes yourself.

If you do need to contact us by telephone, please be assured that there are no additional charges for making changes with us over the phone compared with making those same changes yourself online.

We appreciate you bringing this to our attention and apologize for the inconvenience caused.

If you send your policy details to us at socialresponders@bglgroup.co.uk, we will be happy to contact you and help.

Your case will be dealt with by BISL Limited, who arrange and administer your car insurance policy on behalf of RAC.

Vicky

Rated 5 out of 5 stars

Renewal the easy way

Easy to renew via the website and documents straightforward.

August 19, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Very good

Been with them 2 or 3 years now my car insurance from them was the cheapest one every year up to now

January 6, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

very good price service very good

very good price service very good, my second year with r.a.c hope to continue.

August 19, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

yes very efficent and nice to be with a…

yes very efficent and nice to be with a good company

August 16, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Very efficient and a price very similar…

Very efficient and a price very similar to last year as opposed to a hike !

August 24, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend

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