Price was cheaper than my renewal quote so that was main reason even though was not so much by the time i had to add on the same cover i had before. Been REC member since 2009 so maybe it will remain... See more
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This is the first time I have used RAC for my car insurance. Everything was online and even though I am in my eighties, I found the whole experience pretty easy. I also went back afterwards and mana... See more
Company replied
It seemed to be a fairly good price from a company I was comfortable with. You can only tell if an insurance company is good when you make a claim though, hence only four stars!
Company replied
All went smoothly, despite car insurance being very much a distress purchase. Worthwhile to keep self snd named drivers covered, c/w RAC breakdown assistance. Hoping for an uneventful year.
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Company details
Written by the company
The RAC has been providing peace of mind to motorists since 1897. We are dedicated to helping drivers across the UK with a wide variety of products. RAC Car Insurance offers drivers quality insurance, from a name you can trust with options to suit your needs. If you like to do everything digitally, RAC Online Car Insurance is for you! View your cover, make changes, or renew — all through your online account, 24/7. Cutting out the call centre makes RAC Online our cheapest car insurance option. If you prefer the reassurance of talking to the team, our standard RAC Car Insurance is a great choice. We’ve been named ‘Moneyfacts Car Insurance Provider of the Year’ five years in a row, so you know you’re in safe hands. Get your quote online today – direct from the RAC.
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United Kingdom
- rac.co.uk/insurance
4.4
Excellent
19K reviews
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Reply from RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
Reply from RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
My ExperienceEverything went smoothly and the price…
Everything went smoothly and the price was right for me and my budget.
August 15, 2026
Reply from RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend
The online forms were easy to follow…
The online forms were easy to follow and complete and the insurance cover was ideal for me at a reasonable cost
August 8, 2026
Reply from RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend
One of the easiest insurance companies…
One of the easiest insurance companies to to access and recommend the RAC app and other services they offer puts them at the top thanks RAC
August 2, 2026
Reply from RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend
I found the web site a bit tricky, but all was sorted eventually, Thank you. Ron.
I bought a policy to insure my car5or6 days ago, by mistake, I canceled the policy soon after, but on checking my bank statement you have still taken the payment, can you please help.
I gave the one star revue out of frustration with the web site, It may be because of my lack of computer skills, but as soon as I could speak to a human, everything was sorted out quickly, all is fine now, Thank you.
August 23, 2026
Reply from RAC Car Insurance
Hi Ron,
Thank you for getting in touch, and we’re sorry for the concern caused by the payment being taken after you cancelled your policy.
We’ll look into this for you and be in touch directly to confirm the refund arrangements and expected timescales. Thank you for your patience and understanding while we get this resolved.
Many thanks,
Kirsty
AVOID! AVOID! AVOID!
AVOID RAC - APPALLING - do not insure your vehicles with RAC or take out breakdown insurance as the cancellation and unexpected fees are shocking! After 6 years, my policy renewed on 19.07.26 and today 25.08.26 - 38 days later, I rang the RAC to inform them that I scrapped my car today.
They said I would have to pay them £192.34! The breakdown of this is £45 cancellation fee, which I was aware of + £45.00 intermediary services fee (which is applied at the start of the policy - had no idea about this as a non-refundable. Apparently this relates to a no claims bonus being factored in, breakdown services cost and motor legal etc ).
Out of this sum they want to charge me £136.04 for the 38 days insurance, which comes to £3.58 per day! My policy for the year was a total of £403.80 split into 12 monthly payments, which comes to £1.11 per day. I said I would be happy to pay that amount (and I knew of the cancellation fee) so my total would be much lower.
They said that my yearly price came with discounts but I asked why I am now being penalised and having to pay nearly 4 times my daily price, which feels like a heavy penalty to pay for paying by direct debit.
REALLY UNHAPPY with their service which I feel is unethical and not transparent at all. ALL this information should be visible on the first page of our agreement and the first screen of their portal.
They say that each renewal carries these costs but if I have been with them for 6 years and kept the same policy number in that time, why are they treating me like a new customer for each renewal on the same policy. And in that 6 years, the only change has been one change of address.
The resolution person I spoke to said all they can do is take off £45.00 cancellation charge but I am following this through as a complaint. No doubt I will receive a Final Response* letter that still insists I am liable. When I told the person that I will cancel my Direct debit today as I don't want big payments drawn on my account, she said she can hold off the date due but then send it to "Collections"- which would mean that I would get charged fees by a collection agency too. I said that they needed to send me a bill for the outstanding amount so that I can see it, before they do anything else. And finally, they agreed to email me a breakdown, detailing costs.
Thank you RAC, for adding insult to injury. If I had not challenged the mention of a collection agency, I could have ended up with a bill escalating even more and bailiffs or collection agents at my door.
Once we get a Final Response letter, if we are not happy, we can write to the Financial Ombudsman and take our complaint to them. The irony is that RAC automatically get charged £750 each time this happens. I don't think I will be feeling sad about that.
Also RAC your online system for customers is awful - why do we have to log in to different sections eg insurance portal, once we are logged in. And our documents should be clearly visible and listed as 'Certificate of insurance', 'Your agreement' etc. Using saved passwords on my laptop, I often cannot get access and once in, my documents are not easily accessible. I have not even found my certificate of insurance.
August 25, 2026
Unprompted review
Reply from RAC Car Insurance
Hi,
We’re sorry to hear about your experience and understand your frustration regarding the cancellation and charges discussed. We’d like the opportunity to look into this further and review the details of your policy.
Please could you email your policy details to socialresponders@bglgroup.co.uk so that our team can investigate this for you and provide a clearer response?
Thank you for bringing your concerns to our attention.
Your case will be dealt with by BISL Limited, who arrange and administer your car insurance policy on behalf of RAC.
Many thanks,
Kirsty
Really easy to do
August 18, 2026
Reply from RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend
Hassle free and easy
August 22, 2026
Reply from RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend
Most helpful and courteous staff in…
Most helpful and courteous staff in renewing my car insurance
August 22, 2026
Reply from RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend
good web site easy to use good price…
good web site easy to use good price verry pleased.
August 17, 2026
Reply from RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend
A LITTLE PRICEY
August 18, 2026
The information was clear
The information was clear, relevant and suited my pocket and my driving use. From a comparison site, RAC cover was reasonable, and I chose it for those reasons. I would recommend them to friends.
August 18, 2026
Reply from RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend
Great
Been with them for years and not that I've needed to speak to them often but they have been helpful when I have
June 29, 2026
Reply from RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend
Awful service
Awful service, just tried to swap my vehicle mid policy and the quote coming back was for a year about £500 more than what I am getting on comparison sites. Thinking I’m going to have to cancel policy accept the cancellation fee and go from there awful and way overinflated price for a vehicle change no contact number to speak to an advisor just chat which is not so easy to discuss over
August 25, 2026
Unprompted review
Reply from RAC Car Insurance
Hi Jonny,
Thanks for leaving your feedback. We're really sorry to hear about the high price quote you received for changing your vehicle, and we understand how frustrating it is when you can't reach an advisor on the phone easily.
We want to help get this sorted for you and check your details properly. So we can look into this for you, please email your policy details to socialresponders@bglgroup.co.uk.
Your case will be dealt with by BISL Limited, who arrange and administer your car insurance policy on behalf of RAC.
Leanne
A1 service.
August 23, 2026
Reply from RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
Renewal was easy and you gave the best…
Renewal was easy and you gave the best service
August 22, 2026
Reply from RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
Reply from RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
Reply from RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend
Reply from RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend
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