Price was cheaper than my renewal quote so that was main reason even though was not so much by the time i had to add on the same cover i had before. Been REC member since 2009 so maybe it will remain... See more
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Review summary
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This is the first time I have used RAC for my car insurance. Everything was online and even though I am in my eighties, I found the whole experience pretty easy. I also went back afterwards and mana... See more
Company replied
It seemed to be a fairly good price from a company I was comfortable with. You can only tell if an insurance company is good when you make a claim though, hence only four stars!
Company replied
All went smoothly, despite car insurance being very much a distress purchase. Worthwhile to keep self snd named drivers covered, c/w RAC breakdown assistance. Hoping for an uneventful year.
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Company details
Written by the company
The RAC has been providing peace of mind to motorists since 1897. We are dedicated to helping drivers across the UK with a wide variety of products. RAC Car Insurance offers drivers quality insurance, from a name you can trust with options to suit your needs. If you like to do everything digitally, RAC Online Car Insurance is for you! View your cover, make changes, or renew — all through your online account, 24/7. Cutting out the call centre makes RAC Online our cheapest car insurance option. If you prefer the reassurance of talking to the team, our standard RAC Car Insurance is a great choice. We’ve been named ‘Moneyfacts Car Insurance Provider of the Year’ five years in a row, so you know you’re in safe hands. Get your quote online today – direct from the RAC.
Contact info
United Kingdom
- rac.co.uk/insurance
4.4
Excellent
19K reviews
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Not a great customer experience.
September 2, 2025
Reply from RAC Car Insurance
Hi,
Thank you for leaving us your feedback. We are really sorry to hear that you had a poor experience with us, as this is never what we want for our members.
We want to get things right for you, so we will be in touch with you to see how we can help.
Leanne
Just a honest review honestly stay well…
Just a honest review honestly stay well clear there are much better insurance companies out there..after a year of being with the RAC and paying every month yes some payments was late due to how my wages are paid but it always got paid. all of a sudden they have decided that I can't afford to pay monthly payments and they want the whole policy upfront which is about £800... So they don't believe I can afford to pay monthly yet I paid every single month.. now they think I can just stump up £800... Make it make sense... Plus the policy premium they are offering after being with them for a full year with no claims is £3 cheaper... Absolute disgusting way to treat a customer.. they are just the same as most companies out here all they care about is getting new customers and not looking after the one's they've got... Seriously stay clear this will not be the best insurance company if you was to fall on tough times..
August 27, 2026
Unprompted review
Reply from RAC Car Insurance
Hi Tyrone,
Thank you for taking the time to share your recent experience with us.
It is really concerning to hear how frustrated you are regarding the sudden change to your payment options and the renewal pricing provided after a full year without any claims. We completely understand how upsetting it feels to have monthly payments withdrawn when you have consistently kept your account up to date, especially when balancing payments around your payday. If there is anything further we can look into or assist you with regarding your account details, please feel free to reach out.
Leanne
Made renewal very easy and cost seems…
Made renewal very easy and cost seems reasonable
August 23, 2026
Reply from RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
Easy to do if not a little expensve
August 25, 2026
Reply from RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
Reply from RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend
Reply from RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend
Everything went as expected.Thank you
August 25, 2026
Reply from RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend
My insurance with you doesn’t start…
My insurance with you doesn’t start until 28th august 2026 but found it really easy to change my currant insurance 👍to RAC thankyou
August 25, 2026
Reply from RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend
You did well
You did well, but, I did not.I forgot the exact date of the accident I had, I got the year wrong. I'm happy with the price I paid and I'll probably be back you next time.
August 25, 2026
Reply from RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
Why is on line cheaper than dealing…
Why is on line cheaper than dealing with person,
otherwise good service
August 20, 2026
Reply from RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend
Reply from RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
Good price good cover easy to do
August 13, 2026
Reply from RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
Reply from RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend
Good deal for car insurence
Good deal for car insurence! Transparenci and comuncation are perfect!
October 21, 2025
Reply from RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend
Very difficult site for an ordinary…
Very difficult site for an ordinary senior citizen.
August 20, 2026
Reply from RAC Car Insurance
Hi Andrew,
Thank you for taking the time to leave your review.
I’m sorry to hear that you found the website difficult to use. As our policies are purchased and managed online, we appreciate that this may not be suitable for everyone, and we’re sorry if this caused you any frustration.
We value your feedback and will take it into consideration as we continue to improve the customer experience.
Tahara
Reply from RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend
Reply from RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend
RAC Team made it easy
August 19, 2026
Reply from RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend
Reply from RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
Reply from RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
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