Went to the shop in Dudley although most of their sales are on line. Good range of products on display for all racquet sports. Staff very friendly, knowledgeable and happy to give advice. Competitive... See more
Company replied
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Emailed customer service re potential purchase and received a prompt helpful reply. Purchase went smoothly and delivery quickly of a Wilson RF 01 Pro well packaged and no issues. Would definitely rec... See more
Ordered a tennis racket, badminton racket and 2 covers for our tennis rackets. Products were in great condition. Order arrived quick. Ordered on Thursday evening and arrived Monday. Will be returning... See more
Company replied
I was very happy with my experience of purchasing from Racketworld. Needing to change my order half way through the process and at a very busy time, Jo was extremely helpful and facilitated the whole... See more
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Company details
Written by the company
Your one stop shop for all racket sports enthusiasts based in the West Midlands. Supplying Tennis, Squash, Badminton, Racketball, Pickleball, Paddle rackets for all levels plus accessories, clothing and shoes.
Contact info
49-51 Constitution Hill East, DY2 8RZ, Dudley, United Kingdom
- 01384562282
- team@racketworld.co.uk
- racketworld.co.uk
4.5
Excellent
144 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 60% of negative reviews
Typically replies within 2 weeks
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Faulty product and abysmal customer service
Bought a Tecnifibre Carboflex 135 and on first use, the strings broke and separated from the frame. Contacted customer service for a replacement due to faulty product, and they refused and only offered to restring at my cost. Terrible customer service
June 28, 2022
Unprompted review
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Do not buy from this company
Do not buy from this company! Bought 2 weeks ago on Amazon, due delivery 2 days later but no still no racket. After delays stating delivery issues, turns out they had sold out, tried to offer a completely different racket that would be useless to me. Requested a refund again with complaint sent to Amazon. Terrible!
October 28, 2021
Unprompted review
They have been amazing
They have been amazing! Great customer service and very speedy delivery. Definitely would recommend this company and use them again.
April 17, 2021
Unprompted review
I bought four Prince Pro Shark…
I bought four Prince Pro Shark Powerbite 650 squash rackets from you, through Amazon. I have played with this racket for three years. This rackets is supposed to have a frame-weight (unstrung) of 129 grams. The rackets that were delivered to me, have a frame weight of 170 grams. Consequently, it is a totally different racket. There is no visual difference, from the ones I already have - leading me to the conclusion, that the product sold to me, was a FAKE!
Subsequently, Racketworld have claimed not to be responsible, for the products they have sold to me, and directed me to take it up with Prince. So Racketworld are not responsible, for what they choose to sell? They do not check their goods?
January 5, 2020
Unprompted review
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