Easy to make the bookings. However unable to see the rail car picture to select the seats. Also some occasion even though selected preferred as window seats no message as not available.
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Review summary
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My sister and I had several train trips to book in Europe and we found the website generally very helpful. We live in New Zealand so being able to book online ahead of our trip makes it all very conve... See more
Company replied
It was very easy to do the booking as I had done all the timetable checks beforehand and knew which trains I needed. It was great to be able to book all three passengers at once. The only problem I... See more
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Booking the tickets was easy. There was a small problem downloading one ticket but your help line people sorted that out for me within a couple of hours. A good experience overall.
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Company details
Written by the company
Rail Europe is a global travel tech company and the reference brand for European train booking. We have been the trusted partner of the travel industry and train operators for 90 years. International travellers who want to travel by train easily throughout Europe can book directly through our website and app. We sell around 2.5 million European train tickets every year. Our catalogue of products includes more than 100 brands such as SNCF, SBB, Eurostar, Thalys, Trenitalia, Italo, DB, Renfe, ÖBB, SNCB, NS, OUIGO Spain and National Rail, and rail passes including the Swiss Travel Pass and Eurail Passes.
Contact info
Paris, France
- raileurope.com
4.3
Excellent
103K reviews
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Reply from Rail Europe
Hello Caroline,
Good to know that you found our booking platform easy to use. Wishing you an incredible journey!!!
Reply from Rail Europe
Hello Rogelio,
Good to know that you found our app easy to use. Wishing you an incredible journey!!!
Terrible costumer service
I bought a ticket for the wrong date by mistake and immediately emailed this company and they won’t change the ticket date. It’s obviously a mistake so now I have to buy a new ticket out of pocket.
July 11, 2026
Reply from Rail Europe
Hello Caro,
Thank you for sharing your feedback. We are sorry to hear that you accidentally booked your ticket for the wrong travel date and understand how disappointing it must have been to discover that it could not be changed.
After reviewing your booking, we found that the tickets were purchased on a non-flexible fare. Under the fare conditions established by the rail carrier, these tickets cannot be exchanged or refunded once they have been issued, which unfortunately meant we were unable to amend your travel date.
We recognize that booking mistakes can happen. During the booking process, the journey details remain visible until payment is completed, giving customers the opportunity to review their itinerary before confirming their purchase.
While we understand that this is not the outcome you were hoping for, as distributor, we are required to apply the fare conditions established by the rail carrier and are unable to make exceptions to those rules.
We appreciate the opportunity to clarify the situation.
Reply from Rail Europe
Hello Glenda,
Good to know that you found our booking platform easy to use. Wishing you an incredible journey!!!
It was easy to book
It was easy to book. The information is easy to follow. I haven't been on the trip yet.
July 11, 2026
Reply from Rail Europe
Hello Michael,
We're thrilled to hear that you found our website easy to navigate and informative. Wishing you an incredible journey!!!
Easy to book and was slightly cheaper…
Easy to book and was slightly cheaper than booking through Eurostar even with the £2.99 fee.
July 11, 2026
Reply from Rail Europe
Hello Nick,
Our team is dedicated to providing our customers with the easiest possible booking experience at cost-effective rates. Thanks for your feedback and have an incredible journey!!!
No customer support
In April I booked a number of journeys with Deutsche Bahn (DB) in July. Close to the date of travel, DB emailed to inform me of significant changes to train times which meant I missed connections and would not reach my destination stations as planned. At no point did Rail Europe contact me to offer help with rearranging my train journeys nor give advice on how I could seek refunds or compensation for my disrupted travel in Germany. Rail Europe simply took my money in April then left me to sort out the problems caused by DB’s inability to run an efficient service.
June 19, 2026
Reply from Rail Europe
Hello Neil,
Thank you for sharing your feedback. We are sorry to hear that your journey was disrupted by changes to your Deutsche Bahn services and understand how frustrating it must have been to adjust your travel plans.
When operational changes such as timetable amendments, delays or cancellations occur, the operating rail carrier is responsible for communicating these updates directly to passengers using the contact details provided during the booking process. In your case, Deutsche Bahn notified you directly of the changes to your journey.
As a distributor, Rail Europe facilitates the booking of tickets, while train operations and service disruptions are managed by the operating rail carrier. For this reason, notifications relating to operational changes are sent directly by the carrier.
If you have not already done so, we encourage you to contact our Support Team with your booking details. They will be happy to review your case and, where applicable, liaise with Deutsche Bahn on your behalf to determine whether you may be eligible for compensation or any other available remedies following the disruption.
To reach us, simply select the "Help" option at the top of our homepage, then choose the "Rail Europe Support" tool at the bottom right to access our Chatbot. From there, you can either click on the "Contact Us" tab directly or if you're in the middle of a conversation, click the three dots on the top left corner and select "Contact us".
We hope this helps clarify the process and we remain available to assist you.
I kept getting locked out by your…
I kept getting locked out by your system using either my Mac Notebook or my iPhone on BOTH your website and your app. Only after I went to. a Windows desktop was I able to get the transaction completed.
July 9, 2026
Reply from Rail Europe
Hello Robert,
Thank you for sharing your feedback. We are sorry to hear that you experienced difficulties completing your booking using your MacBook and iPhone.
We understand how frustrating it must have been to encounter repeated issues across multiple devices before eventually being able to complete your booking.
While we are pleased that you were ultimately able to complete your purchase using a Windows desktop, we appreciate you bringing this experience to our attention.
Compatibility can occasionally be affected by factors such as browser or operating system versions, app versions or device settings. If you experience similar issues in the future, our Support Team will be happy to assist in troubleshooting and help you complete your booking as quickly as possible.
In addition, feedback such as yours is valuable, as it helps us identify and investigate potential compatibility or technical issues.
Thank you again for taking the time to share your experience.
Reply from Rail Europe
Hello Thomas,
We're thrilled to hear that you found our website easy to navigate and informative. Wishing you an incredible journey!!!
Fast and simple and very organized.
July 10, 2026
Reply from Rail Europe
Hello Faron,
Happy to know that your booking went smoothly. Wishing you an incredible journey!!!
The booking process was easy
The booking process was easy, and I was able to select the train I needed to complete my journey.
July 10, 2026
Reply from Rail Europe
Hello Peter,
Happy to know that your booking went smoothly. Wishing you an incredible journey!!!
Easy to use web site
Easy to use web site
. Need to be clearer with more information on the actual arrival station. Requested arrival station Paris Est when requested station is Montparnasse. The small print indicating actual arrival station is Paris Est easily overlooked and confusing for tourists.
July 10, 2026
Reply from Rail Europe
Hello Lee,
Thank you for your feedback. We are pleased to hear you found our website easy to use. We also appreciate your comments regarding the clarity of arrival station information. We understand how this could be confusing, especially for travelers unfamiliar with Paris stations, and we will share your feedback with our team as we continue to improve the booking experience. We look forward to assisting you on your future journeys.
I was not able to contact Rail Europe
I was not able to contact Rail Europe, I purchased tickets and I would really like to upgrade to first class, there is no contact number
July 9, 2026
Reply from Rail Europe
Hello Danuta,
Thank you for sharing your feedback. We are sorry to hear that you were unable to reach us and understand your disappointment regarding your request to upgrade your tickets.
As part of our global support strategy, and due to a limited number of consultants serving customers across multiple time zones, we no longer offer phone support. Our Support Team is available through email and live chat, allowing us to provide efficient, trackable and consistent assistance.
To reach us, simply select the "Help" option at the top of our homepage, then choose the "Rail Europe Support" tool at the bottom right to access our Chatbot. From there, you can either click on the "Contact Us" tab directly or if you're in the middle of a conversation, click the three dots on the top left corner and select "Contact us".
After reviewing your booking, we can confirm that both journeys were booked on non-flexible fares. Under the fare conditions set by the rail carriers, these tickets do not allow exchanges or refunds. As a result, it is unfortunately not possible to upgrade the existing tickets to First Class.
We understand this is not the outcome you were hoping for. As a distributor, Rail Europe is required to apply the fare conditions established by the rail carriers and is unable to make exceptions to those rules.
We appreciate the opportunity to clarify the situation.
Was not able to enter turnstiles with…
Was not able to enter turnstiles with my digital ticket to get to the platform. Had to use my money card
July 10, 2026
Reply from Rail Europe
Hello Anna,
Thank you for your feedback. We are sorry to hear about the difficulty you experienced accessing the platform with your digital ticket. We will share your feedback with the relevant rail operator for their review. We look forward to assisting you on your future journeys.
Reply from Rail Europe
Hello Mohammad,
Happy to know that your booking went smoothly. Wishing you an incredible journey!!!
Reply from Rail Europe
Hello Khalid,
We are sorry to hear that your journey was affected by a delay and understand your disappointment.
Train punctuality and day-to-day operations are managed directly by the operating rail carrier and are unfortunately outside of Rail Europe's control as a ticket distributor.
If the delay meets the rail carrier's eligibility criteria for compensation, our Support Team will be happy to review your booking and assist you with the claim process where possible.
To reach us, simply select the "Help" option at the top of our homepage, then choose the "Rail Europe Support" tool at the bottom right to access our Chatbot. From there, you can either click on the "Contact Us" tab directly or if you're in the middle of a conversation, click the three dots on the top left corner and select "Contact us".
We hope your future journeys are smoother and that this helps clarify the situation.
Reply from Rail Europe
Hello Don,
Good to know that you found our website easy to use. Wishing you an incredible journey!!!
No seats assigned despite paying for seat selection
When I made the reservation I paid for seat selection, however, once I received the tickets there were no seats indicated. We had to board the general seating car and were lucky to find seats.
this is the first time I have used the app, I’m not sure if I did something incorrect.
July 10, 2026
Reply from Rail Europe
Hello Brad,
We understand how frustrating it must have been to expect reserved seats and then discover there were no seat numbers on your tickets.
For your journey, seat reservations are optional. During booking, you’re presented with two choices: reserving a seat (for an additional cost) or travelling without a reservation (free), where seating is unreserved and available on a first-come, first-served basis.
We reviewed your booking and can confirm that the seat reservation option was not selected during the booking process. There were also no seat reservation charges included in the total amount you paid, which is why your tickets were issued without assigned seat numbers and you travelled in unreserved seating.
If this was your first time using the app, it's completely understandable that the booking options may not have been clear. We appreciate your feedback, and we'll continue working to make the booking process as straightforward as possible.
Reply from Rail Europe
Hello Daniel,
We're thrilled to hear that you found our website easy to navigate and informative. Wishing you an incredible journey!!!
How easy it is once we understand the…
How easy it is once we understand the mechanism of the booking process.
July 10, 2026
Reply from Rail Europe
Hello Nacira,
Happy to know that your booking went smoothly. Wishing you an incredible journey!!!
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