It was very easy to do the booking as I had done all the timetable checks beforehand and knew which trains I needed. It was great to be able to book all three passengers at once. The only problem I... See more
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My sister and I had several train trips to book in Europe and we found the website generally very helpful. We live in New Zealand so being able to book online ahead of our trip makes it all very conve... See more
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Easy to book from St Pancras to Orleans. I wanted to book one traveller from Cardiff to Orleans and a second one from Swindon to Orleans. But I couldn't find how to get the scheduling to allow us to... See more
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Booking the tickets was easy. There was a small problem downloading one ticket but your help line people sorted that out for me within a couple of hours. A good experience overall.
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Company details
Written by the company
Rail Europe is a global travel tech company and the reference brand for European train booking. We have been the trusted partner of the travel industry and train operators for 90 years. International travellers who want to travel by train easily throughout Europe can book directly through our website and app. We sell around 2.5 million European train tickets every year. Our catalogue of products includes more than 100 brands such as SNCF, SBB, Eurostar, Thalys, Trenitalia, Italo, DB, Renfe, ÖBB, SNCB, NS, OUIGO Spain and National Rail, and rail passes including the Swiss Travel Pass and Eurail Passes.
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Paris, France
- raileurope.com
4.3
Excellent
103K reviews
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Reply from Rail Europe
Hello Jeff,
Thank you for your feedback.
We're delighted to hear you found our website intuitive and easy to use. Making the booking process simple for our customers is always our goal.
We appreciate you choosing Rail Europe and wish you a fantastic trip!
Dont make me switch websites 20 times
July 3, 2026
Reply from Rail Europe
Hello Tom,
Thank you for taking the time to share your feedback.
We're sorry to hear that your experience wasn't a smooth one. We'd really like to better understand what happened and what led to this impression.
If you're happy to share more details, please reach out to our Customer Support team. We'll be glad to look into it and use your feedback to help improve the experience for our customers.
To reach out, simply select the "Help" option at the top of our website homepage, then choose the "Rail Europe Support" tool at the bottom right to access our Chatbot. From there, you can either click on the "Contact Us" tab directly or if you're in the middle of a conversation, click the three dots on the top left corner and select "Contact us".
We appreciate you taking the time to let us know.
Very easy and smooth booking our train…
Very easy and smooth booking our train reservation.
July 3, 2026
Reply from Rail Europe
Hello Claude,
Thank you for your feedback.
We're delighted to hear your train reservation was quick and easy to book. We appreciate you choosing Rail Europe and hope you have a fantastic journey.
Thank you for travelling with us.
Excellent performance.
Good web site, ease of making reservations and fast delivery of excellent confirmed tickets.
June 21, 2026
Reply from Rail Europe
Hello Robert,
Thank you for your feedback.
We're delighted to hear you found our website easy to use and that your reservations and ticket delivery went smoothly. Your kind words mean a lot to our team.
We appreciate you choosing Rail Europe and wish you a wonderful trip across Europe.
Reply from Rail Europe
Hello Holly,
Thank you for your wonderful feedback.
We're so pleased to hear that you found the booking process easy and had a great experience with our service. Your kind words mean a lot to our team, and we truly appreciate you choosing Rail Europe for your journey.
We hope to help you plan many more trips across Europe in the future!
Easy to use.
Easy to use.. straight forward. Just couldn’t find any options on first class
July 3, 2026
Reply from Rail Europe
Hello Scott,
Thank you for your feedback.
We're delighted to hear you found the booking process easy and straightforward. We appreciate you also letting us know about the difficulty finding First Class options.
Note that lowest class of service is selected by default when booking, you need to change to higher class of service manually from the list. If First Class is available for your chosen journey, you can select it during the booking process. We also have a dedicated guide that shows where to find and choose the available travel classes, which we hope you'll find helpful for future bookings. Link to our guide is below:
https://help.raileurope.com/article/41648-how-to-purchase-first-class-seats-on-trains
Thank you again for your feedback, and we hope to welcome you back for your next European adventure.
Was easy to use the website and order…
Was easy to use the website and order the rail pass. Some other sites did not offer English language option. I like that the site gave you assigned seats based on your preferences.
July 3, 2026
Reply from Rail Europe
Hello Jay,
Thank you for your feedback.
We're delighted to hear you found our website easy to use and appreciated being able to book in English. It's also great to know you were happy with the seat assignment based on your preferences.
We hope you have a fantastic journey, and thank you for choosing Rail Europe.
everything was done smooth and…
everything was done smooth and flawless,so is all good as supouse to be.thank you.
July 1, 2026
Reply from Rail Europe
Hello Janusz,
Thank you for your feedback.
We're delighted to hear everything went smoothly and that your booking experience was flawless. Your kind words mean a lot to our team.
We hope you have a fantastic journey, and thank you for choosing Rail Europe.
Easy and straightforward
June 19, 2026
Reply from Rail Europe
Hello Kevin,
Thank you for your feedback.
We're glad to hear you found the booking process easy and straightforward. We appreciate you choosing Rail Europe and hope you have a wonderful trip.
Thank you for travelling with us.
Ticketing was so good
July 3, 2026
Reply from Rail Europe
Hello Guychgeldi,
Thank you for your feedback.
We're delighted to hear you had a great ticket booking experience. We truly appreciate you choosing Rail Europe and hope to be part of your future European rail adventures as well.
Have a wonderful journey!
You sold tickets for trains and routes…
You sold tickets for trains and routes that did not exist when you sold them, did not exist on the dates of travel and will not be restored soon. What should have been a 3 hour ride with one change has become an all day affair on nearly a dozen trains trying to reach a destination I could have just flown to.
July 2, 2026
Reply from Rail Europe
Hello Kevin,
Thank you for sharing your feedback. We're very sorry to hear how disruptive this experience has been.
As an authorized ticket distributor for European rail operators, our website is connected to their ticketing system - the train schedules, routes shown and the tickets generated after booking on our website, comes directly from the rail operators' systems. We don't create or manage the timetables, and if services are later changed, cancelled, or suspended by the rail operator, it can unfortunately have a significant impact on travel plans.
If you were unable to use the tickets booked through us, and had to purchased a new ticket at the train station - we'd encourage you to contact our customer support team with the new tickets proof, to check for possible compensation option. To reach out, simply select the "Help" option at the top of our website homepage, then choose the "Rail Europe Support" tool at the bottom right to access our Chatbot. From there, you can either click on the "Contact Us" tab directly or if you're in the middle of a conversation, click the three dots on the top left corner and select "Contact us".
We understand how disappointing this must have been and appreciate you taking the time to share your experience.
very easy to use and great prices
July 3, 2026
Reply from Rail Europe
Hello Robert,
Thank you for your feedback.
We're so pleased to hear you found our website easy to use and were happy with the prices available for your trip. We appreciate you choosing Rail Europe and hope you have a fantastic journey across Europe.
Thank you for travelling with us.
A terrible ripoff
A terrible ripoff! You pay for the pass yet you must still pay for tickets, which cost the same if you buy them without a pass. I paid for 1st class yet the trains are all 2nd class open seating.. Lastly, trying to book a ticket through them is a nightmare. I quit trying and easily bought an online ticket elsewhere within a minute.
June 29, 2026
Reply from Rail Europe
Hello Donald,
Thank you for taking the time to share your feedback. We're sorry to hear your experience wasn't what you expected.
As an authorized ticket distributor for European rail operators, our website displays the fares, seat reservations, and availability provided by the rail operators in real time.
For rail passes, seat reservations are required on certain trains and the reservation cost itself is set by the rail operator. When booking passholder seat reservations through our website, we only charge a small passholder reservation booking fee per reservation rather than our standard ticket booking fee. We also have a guide that explains our booking fees in more detail if you'd like to learn more, direct guide link is below:
https://help.raileurope.com/article/41690-raileurope-booking-fee
We also reviewed the booking you mentioned and found that the Barcelona - Narbonne and Narbonne - Arles journeys were selected and booked in Standard Class as per the booking records. On our website, the lowest available class is selected by default during the booking process, and if a higher class is available, it needs to be selected before completing the purchase. We have a guide that shows where to view and choose the available travel classes during booking. Guide link is below:
https://help.raileurope.com/article/41648-how-to-purchase-first-class-seats-on-trains
We appreciate your feedback, as it helps us better understand where we can improve the booking experience for our customers.
The app does not autocomplete login…
The app does not autocomplete login details, only the website does. Needs better integration with Apple Wallet .
July 3, 2026
Reply from Rail Europe
Hello Leslie,
Thank you for taking the time to share your feedback.
We appreciate your comments about the app experience. Regarding the login details, the app doesn't currently support auto-completing login information as part of our security measures, but we appreciate you highlighting this and will make sure your feedback is shared with the relevant team.
For Apple Wallet, some rail operators don't currently support tickets booked through partner websites in Apple Wallet format. In those cases, you can simply present your e-ticket QR code from the PDF or directly from your Rail Europe account, and it will be fully valid for travel.
We appreciate your suggestions, as they help us identify opportunities to improve the experience for our customers.
Easy to make the bookings
Easy to make the bookings. However unable to see the rail car picture to select the seats. Also some occasion even though selected preferred as window seats no message as not available.
June 30, 2026
Reply from Rail Europe
Hello Prema,
Thank you for your feedback. We're glad to hear that you found the booking process easy.
We appreciate you sharing your suggestions about seat selection. If you'd like to view the seat layout for your train, we've included a guide below that explains how to access the available seat maps for different rail operators ("DE" tab is for Germany):
Guide link:
https://help.raileurope.com/article/41279-seat-maps
Regarding your window seat preference, we're sorry for the confusion. As an authorized ticket distributor, our website is connected directly to the rail operator's ticketing system, so we can only offer the seats and availability they provide in real time. It's possible that the preferred seats became unavailable (reserved by someone else) while the booking was being processed, depending on how the rail operator's system updates availability.
Hope this helps you understand how it works.
Thank you again for taking the time to share your experience. Your feedback is valuable and helps us continue improving the booking experience.
Process was certainly not smooth
Process was certainly not smooth. After receiving tickets, I didn’t even realize I had purchased second class. If given. a choice, I would have preferred first class. Also, we are a group of seven and six of us are seniors and yet all of us were charged regular prices.
Also, the trip itself was terrible, but that is not your fault. The train from Brussels to Aachen unexpectedly terminated short of the of the destination. It stopped at Maastricht and no explanation was given. And we were not given any help or instructions as to how to proceed. And when we went to the ticketing office we were given bad advice and told to wait for a bus. Unknown to us there was a train that had been designated to replace this last leg of the journey.We were able to make it to Aachen only by Luck, having befriended a local who guided us as to what to do.
July 2, 2026
Reply from Rail Europe
Hello John,
Thank you for taking the time to share your experience. We appreciate your honest feedback.
We're sorry to hear that the booking process wasn't as clear as it should have been. Our booking system selects the lowest available class of service by default, but there is an option to change this to a higher class before completing the booking. We've included a guide below that explains how to choose your preferred class for future bookings:
Guide link:
https://help.raileurope.com/article/41648-how-to-purchase-first-class-seats-on-trains
We're also sorry to hear about the disruption to your journey from Brussels to Aachen. We can imagine how stressful it must have been to deal with an unexpected change without clear guidance, especially while travelling as a group. It's good to hear that a local was able to help you reach your destination.
If you had to purchase any additional tickets because of the disruption, please get in touch with our Customer Support team. They can contact the rail operator on your behalf to check whether you're eligible for compensation or reimbursement.
To reach out, simply select the "Help" option at the top of our website homepage, then choose the "Rail Europe Support" tool at the bottom right to access our Chatbot. From there, you can either click on the "Contact Us" tab directly or if you're in the middle of a conversation, click the three dots on the top left corner and select "Contact us".
Thank you again for sharing your experience. Your feedback helps us understand where we can improve the information we provide to our customers.
My train was cancelled and I could not…
My train was cancelled and I could not get a refund.
June 30, 2026
Reply from Rail Europe
Hello Marina,
Thank you for sharing your feedback.
We're sorry to hear that your train was cancelled and understand how frustrating it is when your travel plans are disrupted.
We can see that you've already contacted our Customer Support team and that your request is currently being reviewed. Our team will get back to you as soon as possible with the outcome. We appreciate your patience while they look into your case.
Thank you for giving us the opportunity to assist, and we hope to resolve this for you soon.
Reply from Rail Europe
Hello John,
Thank you for your feedback.
We're so glad to hear that you found the booking process seamless and efficient. Making it easy to book rail travel across Europe is exactly what we aim for, and it's great to know your experience reflected that. We appreciate you choosing Rail Europe and hope you have a fantastic trip.
Reply from Rail Europe
Hello Brian,
Thank you for your feedback.
We're delighted to hear you had such a positive experience. Your kind words mean a lot to us, and we're pleased we could make booking your journey a great experience. Thanks for choosing Rail Europe, and we hope you enjoy your trip.
Great customer service.
July 2, 2026
Reply from Rail Europe
Hello,
Positive feedback like yours is what motivates our Customer Support staff to do better each and every day. Appreciate it!!!
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