It was very easy to do the booking as I had done all the timetable checks beforehand and knew which trains I needed. It was great to be able to book all three passengers at once. The only problem I... See more
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My sister and I had several train trips to book in Europe and we found the website generally very helpful. We live in New Zealand so being able to book online ahead of our trip makes it all very conve... See more
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Easy to book from St Pancras to Orleans. I wanted to book one traveller from Cardiff to Orleans and a second one from Swindon to Orleans. But I couldn't find how to get the scheduling to allow us to... See more
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Booking the tickets was easy. There was a small problem downloading one ticket but your help line people sorted that out for me within a couple of hours. A good experience overall.
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Company details
Written by the company
Rail Europe is a global travel tech company and the reference brand for European train booking. We have been the trusted partner of the travel industry and train operators for 90 years. International travellers who want to travel by train easily throughout Europe can book directly through our website and app. We sell around 2.5 million European train tickets every year. Our catalogue of products includes more than 100 brands such as SNCF, SBB, Eurostar, Thalys, Trenitalia, Italo, DB, Renfe, ÖBB, SNCB, NS, OUIGO Spain and National Rail, and rail passes including the Swiss Travel Pass and Eurail Passes.
Contact info
Paris, France
- raileurope.com
4.3
Excellent
103K reviews
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Easy and fast
July 2, 2026
Reply from Rail Europe
Hello Ximena,
Thank you for your feedback.
We're delighted to hear you found the booking process easy and fast. Making it simple to plan rail journeys is exactly what we aim for, and we're glad we could help. We appreciate you choosing Rail Europe and hope to assist you again on your next trip.
Smooth booking process
Web site worked well, process was smooth and intuitive. There was a choice to get a pdf ticket or a mobile ticket. I chose the pdf so I can't comment on the mobile option.
July 1, 2026
Reply from Rail Europe
Hello James,
Thank you for your feedback.
We're delighted to hear that you found the booking process smooth and intuitive, and that you had the flexibility to choose the ticket format that suited you best. We appreciate you taking the time to share your experience and hope to help with your next rail journey across Europe.
Great service, easy to use
Great service, easy to use
Only complaint is that while I was trying to book a trip from Basel > Amsterdam (1 connection option, Cologne) for late August, the system reported that my itinerary could not be booked, no error or reason provided. I tried booking it multiple times, same result. I had to book my trip directly through DB. Hopefully you can check on this
June 29, 2026
Reply from Rail Europe
Hello Fernando,
Thank you for your feedback.
We're delighted to hear you found our service easy to use. We appreciate you letting us know about the issue you encountered while trying to book your trip from Basel to Amsterdam. In some cases, a journey may be temporarily unavailable to book if only limited seats have been released by the rail operator or if the currently available seats have sold out and additional availability has not yet been released.
We'd recommend trying again a little later or closer to travel date, as more seats may become available. We're glad you were still able to secure your trip and hope to assist you with a future booking.
Easy to schedule and pay for my trip
July 1, 2026
Reply from Rail Europe
Hello Margarita,
Thank you for your feedback.
We're happy to hear that scheduling and paying for your trip was quick and easy. Thanks for choosing Rail Europe, and we hope to make planning your next European rail journey just as simple.
Easy to navigate
Easy to navigate, and showed availability not appearing directly on SNCF site.
June 25, 2026
Reply from Rail Europe
Hello Tom,
Thank you for your feedback.
We're pleased to hear you found our website easy to navigate and that it helped you find train availability for your journey. We appreciate you choosing Rail Europe to plan your trip and hope to assist you again in the future.
What an enjoyable way to travel
What an enjoyable way to travel! The coaches were clean and comfortable. I look forward to more train travel in the future.
September 3, 2025
Reply from Rail Europe
Hello Dee,
Good to know that you had an amazing train ride. Thanks for sharing your experience with us!!!
Booking the tickets was easy
Booking the tickets was easy. There was a small problem downloading one ticket but your help line people sorted that out for me within a couple of hours. A good experience overall.
July 1, 2026
Reply from Rail Europe
Hello Peter,
Thank you for your kind feedback. We are delighted to hear that you found the booking process easy and that our Customer Service Team was able to quickly resolve the issue with downloading your ticket. We truly appreciate your support and are pleased to know you had a positive overall experience. We look forward to assisting you on your future journeys.
Reply from Rail Europe
Hello Volodymyr,
Good to know that you had an amazing train ride. Thanks for sharing your experience with us!!!
Well done thankyou…
Beatrice on the outward travel and Enzio on
tje return to QUIBERON made our journey very enjoyable. Both stations and train very well presented, thank you.
From the 3 Musketeers UK
July 2, 2026
Reply from Rail Europe
Hello Cathy,
Good to know that you had an amazing train ride. Thanks for sharing your experience with us!!!
The website was easy to navigate
The website was easy to navigate through…even for an American!
June 29, 2026
Reply from Rail Europe
Hello Joseph,
No matter where in the globe our customers are booking from, we have made every effort to keep our booking system as simple and intuitive as possible for them to utilize. Hope you will consider us for your future trips as well.
Reply from Rail Europe
Hello Corina,
Thank you for your feedback.
We're sorry to hear you had trouble adding the second passenger's name. If two passengers are selected during the booking process, our system does allow the details for both travellers to be entered.
If you haven't completed your booking yet, we'd recommend trying again after clearing your browser's history, cache, and cookies, or by using an incognito/private browsing window, as this can often resolve unexpected browser-related issues.
If the issue continues, please get in touch with our customer support team. They'll be happy to review and guide you on the best way forward.
To reach out, simply select the "Help" option at the top of our website homepage, then choose the "Rail Europe Support" tool at the bottom right to access our Chatbot. From there, you can either click on the "Contact Us" tab directly or if you're in the middle of a conversation, click the three dots on the top left corner and select "Contact us".
Reply from Rail Europe
Hello Thomas,
Thank you for your feedback.
We're delighted to hear you had an easy day of travel and enjoyed a comfortable journey. It's wonderful to know everything came together to make your trip a pleasant experience.
We appreciate you choosing Rail Europe and hope to help you plan another journey in the future.
Extremely difficult to use website and…
Extremely difficult to use website and book tickets. Especially trying to remove items from your basket. Also, telephone number field very dysfunctional.
June 30, 2026
Reply from Rail Europe
Hello Colby,
Thank you for your feedback.
We’re sorry to hear that you faced difficulties while using our website, especially with managing your basket and entering your details. This isn’t the experience we aim to provide, as most customers are able to complete their bookings smoothly.
Sometimes, such issues can be related to browser settings or stored data. We’d suggest clearing your browser history, cache, and cookies, and trying again. Also, you can try in an incognito/private browsing window, as this often helps resolve display or functionality issues.
We appreciate you highlighting this, and we’ll continue working to ensure a smooth booking experience for everyone.
Instructions were clear and purchasing…
Instructions were clear and purchasing the tickets was easy; the conditions for refunds were clear.
July 1, 2026
Reply from Rail Europe
Hello Janice,
Thank you for your feedback.
We're delighted to hear that you found the instructions clear and the ticket purchasing process easy. It's also great to know that the refund conditions were straightforward and easy to understand.
We really appreciate your support and hope you have a wonderful journey.
Reply from Rail Europe
Hello David,
Thank you for your feedback.
We're delighted to hear that your experience with purchasing, cancellations, and exchanges went smoothly. It's great to know everything worked as expected, and we appreciate you choosing Rail Europe for your journey.
Reply from Rail Europe
Hello Bennett,
Thank you for taking the time to share your feedback.
As an authorised distributor of rail tickets for European rail operators, our website is connected directly to the rail operators' ticketing systems. This means we can only offer the ticket types that are made available by the rail operator in real time. Whether a ticket is issued as an open ticket or a reserved ticket is determined entirely by the rail operator, and we simply pass those options on during the booking process.
Based on the booking reference you shared, we can see it contains UK train journeys for 7 July 2026, and no open ticket option was available for those trips.
If this isn't the booking you were referring to, or if you were expecting a different ticket type, we'd be happy to take a closer look. Please get in touch with our Customer Support team with the correct booking reference and a few more details about your query, and we'll do our best to help.
To reach out, simply select the "Help" option at the top of our website homepage, then choose the "Rail Europe Support" tool at the bottom right to access our Chatbot. From there, you can either click on the "Contact Us" tab directly or if you're in the middle of a conversation, click the three dots on the top left corner and select "Contact us".
The system doesn’t allow sufficient…
The system doesn’t allow sufficient time to book multiple tickets. I had to retry on five occasions to book four itineraries. I was about to quit completely and book through others. I know the scam given the fees you charge with separate bookings. It wasn’t about any attempt to save a few measly booking fees but more about convenience. I’m sure you follow and may do the right thing by extending the time to book and also don’t limit the time window to fill out the payment details only to lose the booking. Terrible.
June 30, 2026
Reply from Rail Europe
Hello Fiorenzo,
Thank you for taking the time to share your feedback.
We understand how frustrating it can be when you're booking several journeys and the booking time expires before you're able to complete everything.
As an authorised distributor of rail tickets for European rail operators, our website is connected directly to the rail carriers' ticketing systems. The time a booking can be held in your cart is set by the rail operators and isn't something we're able to extend. For this reason, we recommend completing the booking within the displayed hold time to avoid losing the reservation.
As a helpful suggestion, you may find it easier to plan your itinerary first and decide on all the journeys you'd like to book before starting the booking process. Once you're ready, you can book your trips one after another without unnecessary delays, helping reduce the chances of the booking hold time expiring.
Regarding our booking fee, this is a flat fee charged per booking rather than per trip. So if all of your journeys are added to the same booking before checkout, you'll only be charged the fee once. This fee helps us maintain our booking platform, provide customer support, and continue improving the service. You can also find more information in our Booking Fee Guide, direct link below:
https://help.raileurope.com/article/41690-raileurope-booking-fee
We appreciate you sharing your experience, as feedback like yours helps us better understand where the booking process can feel challenging for customers.
Easy to make reservations ahead of…
Easy to make reservations ahead of time. Only the seating was tricky if you’re purchasing more than one ticket. Any written questions get a quick response. Highly recommend.
June 30, 2026
Reply from Rail Europe
Hello Rachel,
Thank you for your feedback.
We're delighted to hear that you found it easy to make your reservations in advance and that our team was able to respond to your questions quickly. We also appreciate you sharing your experience with seat assignments.
For your OBB journey, customers can select their seat preferences during booking, and the rail operator's system automatically assigns seats based on those preferences and availability. As the distributor of these tickets, we aren't able to offer specific seat selection for OBB services.
If the assigned seats aren't convenient, you can always speak with the onboard staff after boarding, as they may be able to assist with a seat change or swap if other seats are available.
Thank you again for your recommendation, and we hope you have a wonderful trip.
Booking was very fast and…
Booking was very fast and straightforward. The website is user friendly and convenient with several options.
June 30, 2026
Reply from Rail Europe
Hello Veronica,
Thank you for your feedback.
We're glad to hear you found the booking process fast, straightforward, and our website easy to use. It's wonderful to know the available options and convenience made planning your trip a smooth experience.
Easy to navigate the application
Easy to navigate the application .
Great price .
Options for train station .
One way and return tickets available.
Efficient.
June 30, 2026
Reply from Rail Europe
Hello Danny,
Thank you for your feedback.
We're delighted to hear you found our website easy to navigate and appreciated the ticket options and overall booking experience. It's great to know everything came together to make planning your journey simple and efficient.
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