The process was fairly straightforward. As a senior who is not very tech savvy, I found it easy to use. It did take several attempts to add my phone as the system wouldn't accept the "pull down" are... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The site was relatively easy to use. Would recommend that you describe Railpass and rail card for people not familiar with terms. I booked multiple rides and still unsure whether I should have used... See more
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I have ordered tickets through Rail Europe in the past. This time, the website wasn’t as intuitive in advancing through the multiple ticket purchases. It wanted to replace the two adults with the seni... See more
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It was very easy to do the booking as I had done all the timetable checks beforehand and knew which trains I needed. It was great to be able to book all three passengers at once. The only problem I... See more
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Company details
Written by the company
Rail Europe is a global travel tech company and the reference brand for European train booking. We have been the trusted partner of the travel industry and train operators for 90 years. International travellers who want to travel by train easily throughout Europe can book directly through our website and app. We sell around 2.5 million European train tickets every year. Our catalogue of products includes more than 100 brands such as SNCF, SBB, Eurostar, Thalys, Trenitalia, Italo, DB, Renfe, ÖBB, SNCB, NS, OUIGO Spain and National Rail, and rail passes including the Swiss Travel Pass and Eurail Passes.
Contact info
Paris, France
- raileurope.com
4.3
Excellent
103K reviews
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Easy enough to buy tickets
Easy enough to buy tickets, but very confusing about which train we wanted. Our seats are on the Golden Pass express, but our tickets are for the Panorama express. Turns out they are the same train, but it took several emails to reassure us that both tickets and seats are on the same train. Maybe all companies could call the scenic train by the same name…… just a thought. Customer service were fairly quick to reply.
July 8, 2026
Reply from Rail Europe
Hello Jude,
Thank you for your thoughtful review! We're pleased to hear that our customer support team was able to help clarify the train and seat reservation details for your journey.
We understand how different names for the same service can be confusing, and we appreciate you sharing this feedback. We're glad everything was confirmed in the end and that you received assistance promptly.
We hope you have a wonderful trip aboard the GoldenPass Express!
Reply from Rail Europe
Hello Francois,
Thank you for your 5-star review! We're delighted to hear you found our website easy to navigate.
We appreciate your support and hope you have a wonderful journey!
I am from the US and had trouble…
I am from the US and had trouble understanding the announcements but train was clean and seats were comfortable.
July 10, 2026
Reply from Rail Europe
Hello Kathleen,
Thank you for your review! We're glad to hear you found the train clean and the seats comfortable.
We can understand that sometimes the station and onboard announcements can be difficult to understand. These announcements are managed by the rail operator, so they're unfortunately outside of our control - as we're the authorised tickets distributor. But we appreciate you sharing your experience, as feedback like yours is valuable.
We hope you have a pleasant journey with us again in the future!
Reply from Rail Europe
Hello Martin,
Thank you for your 5-star review! We're pleased to hear everything worked as expected and that you had a positive booking experience.
We appreciate your support and wish you a great trip!
Easier and cheaper than others
I found the Rail Europe site to be easy to use and really clear in describing the difference between rail classes and prices. I also found the prices for my European rail journeys to be cheaper than competitors- including the rail companies. A very good experience overall. Thank you.
July 9, 2026
Reply from Rail Europe
Hello Denis,
Thank you for your wonderful review! We're so pleased to hear that you found our website easy to use and that the information about rail classes and fares was clear. It's also great to know you found competitive prices and had such a positive booking experience.
We appreciate your support and hope you have a fantastic trip!
Figuring out where to sit is a huge…
Figuring out where to sit is a huge challenge! Bahnbonus status, pre-reserved seats etc are all very difficult to figure out without detailed instructions!
July 9, 2026
Reply from Rail Europe
Hello Gokul,
We're sorry to hear that finding your seat was more difficult than expected.
While onboard seating arrangements, station signage, and services such as BahnBonus are managed by the rail operator, we understand that this can still be confusing when you're travelling. To help, we've put together a train seat map guide that explains how seat numbering and carriage layouts work for different operators.
You can find it here:
https://help.raileurope.com/article/41279-seat-maps
Hope this helps towards your future trips.
We appreciate your feedback and will continue looking for ways to make the travel experience clearer for our customers.
Rail Europe - avoid
No contact number, no help and even though the train service offered us alternative dates there was no space for bikes. When I booked there wasn’t an option to add bikes so assumed it was ok as with the earlier booking. Now you email with your T&Cs and say no refund. You’re a totally useless booking agency without any service
July 9, 2026
Reply from Rail Europe
Hello Jennifer,
We're sorry to hear about your experience and understand how frustrating this situation must have been, especially when travelling with a bike.
We're not available through phone due to limited support. However, we see that you contacted our support team on your travel date. Unfortunately, once a journey has passed, the rail operator's fare conditions no longer allow refunds or changes. These conditions are set by the train operator and apply to all bookings - and we being their authorised tickets distributors, we follow their set rules strictly.
Also note that while many TER services allow non-folding bikes on board free of charge (subject to available space and any regional restrictions), TGV INOUI trains have different rules. Non-folding bikes require a dedicated bike space reservation, and availability can be limited. Folded or dismantled bikes that meet the operator's size requirements can travel as luggage without a reservation. You can find this information in the guide shared by our team in their email reply.
Hope this helps and if you have further queries, please do not hesitate to reply on the same email. Our team will be happy to help ahead.
We appreciate you taking the time to share your feedback, as it helps us understand where we can improve the information we provide before customers travel.
Highly recommend
As long as you enter the number of passengers on the first screen, the process is seamless, even though I only speak and read English. I didn’t specify number of passengers up front so had to backtrack in order to Purchase 4 tickets together. Overall, I highly recommend RailEurope.
July 9, 2026
Reply from Rail Europe
Hello Julia,
Thank you for your kind review! We're glad to hear your booking experience was seamless overall and that you found our website easy to use. We also appreciate you sharing your feedback about entering the number of passengers upfront, as it helps us improve the experience for everyone.
Thank you for recommending Rail Europe, and we hope you have a fantastic trip!
Reply from Rail Europe
Hello Geoff,
Thank you for your 5-star review! We're happy to hear you found it simple to book all your trips with us.
We appreciate your support and wish you a great journey!
Clear and Easy Information
Web site was easy to use and information was clear. My questions were answered on the site.
June 11, 2026
Reply from Rail Europe
Hello Laura,
Thank you for your lovely review! We're delighted to hear you found our website easy to use and that the information available answered your questions.
We appreciate your support and hope you enjoy your travels!
Fast website and easy to use!
July 8, 2026
Reply from Rail Europe
Hello Mary,
Thank you for your 5-star review! We're so pleased to hear you found our website fast and easy to use.
We appreciate your support and wish you a wonderful trip!
Reply from Rail Europe
Hello Subrahmanyam,
Thank you for your 5-star review! We're delighted to hear you had a very good booking experience with us.
We appreciate your support and hope you have a wonderful journey!
It was very easy to figure it all out…
It was very easy to figure it all out and I appreciated being able to do multiple trips in one basket.
July 8, 2026
Reply from Rail Europe
Hello Frank,
Thank you for your 5-star review! We're delighted to hear that you found the booking process easy to navigate and that being able to add multiple trips to a single basket made planning your journey more convenient.
We appreciate your kind feedback and look forward to helping you plan many more rail adventures across Europe.
Purchase was easy and seamless
Purchase was easy and seamless, but I have now found out that I could have purchased cheaper from another source.
July 8, 2026
Reply from Rail Europe
Hello Gary,
Thank you for your review! We're pleased to hear that you found the booking process easy and seamless.
We understand your comments about finding a lower price elsewhere. Rail Europe works with a wide range of European rail operators, and ticket prices and promotions are set by the individual carriers. Depending on the sales channel, region, or promotional offers available at the time of booking, fares may sometimes vary.
Also note that Rail Europe applies a booking fee per booking, which helps support our platform and customer service. Our booking fee covers the cost of maintaining a seamless booking experience, including high-quality customer support and continuous improvements to our platform. The good news is that this is a flat fee per booking - so no matter how many trips you add under the same booking, you’ll only be charged once. Just be sure to include all your required trips before making the payment.
You can find more details on our booking fee by visiting our guide, link below:
https://help.raileurope.com/article/41690-raileurope-booking-fee
We appreciate your feedback and hope to have the opportunity to assist you with your future rail journeys across Europe.
Reply from Rail Europe
Hello Janet,
Thank you for your review! We're pleased to hear that you were able to find and book what you needed with ease. It's great to know that your previous experience with Rail Europe made navigating our website even more straightforward.
We appreciate your continued support and hope to assist you with many more journeys in the future.
I have been buying train tickets…
I have been buying train tickets through Rail Europe for several years. There has never been any problems at all. It's really a straight forward, easy to use process.
July 8, 2026
Reply from Rail Europe
Hello Patricia,
Thank you for your continued trust in Rail Europe over the years! We're delighted to hear that you've consistently found the booking process straightforward and easy to use. Knowing that your experiences have been smooth and problem-free means a great deal to us.
We truly appreciate your loyalty and look forward to helping you with many more journeys across Europe.
DestinationsI
I. Take small groups on culinary trips to Europe and we always use INOUI. So there will be many passengers going on this trip and more. Thank you
July 8, 2026
Reply from Rail Europe
Hello Gaye,
Thank you for your wonderful review! We're pleased to hear that Rail Europe has been part of your culinary group trips across Europe. It's great to know that you continue to choose INOUI for your passengers, and we truly appreciate your confidence in our service.
We look forward to helping you and your future groups enjoy many more memorable journeys.
Friendly responses within 24 hours…
Friendly responses within 24 hours including clear instructions re how to carry out procedures within complexities of Interrailing.
July 8, 2026
Reply from Rail Europe
Hello Diana,
Thank you for your kind feedback! We're very happy to hear that our team was able to provide friendly support and clear guidance while you were navigating the complexities of Interrailing. We understand that planning multi-country rail travel can sometimes be challenging, so it's great to know our instructions were helpful.
We hope you have a fantastic Interrail adventure and enjoy every part of your journey.
Simple & Easy
I always purchase my European train tickets from Rail Europe because the process is simple.
July 8, 2026
Reply from Rail Europe
Hello Brandon,
Thank you for your 5-star review! We're delighted to hear that you continue to choose Rail Europe for your European train tickets and that you find the booking process simple and convenient.
Your continued support means a lot to us, and we look forward to helping you plan many more journeys in the future.
Semi-flexible for the win
The staff was very helpful in finding our train car and seats. Online booking was a huge help and offered many options.
We encountered a travel hiccup and being able to transfer the tickets was a life saver.
June 29, 2026
Reply from Rail Europe
Hello Emily,
Thank you for your lovely review! We're so glad to hear that the online booking process was helpful and that you found a variety of options for your trip. It's especially great to know that the flexibility to transfer your tickets helped when your travel plans changed.
We appreciate your feedback and hope the rest of your journey was smooth and enjoyable.
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