I ordered 2 x wagons and had no problems used a gift voucher, kept me informed and updated on delivery, but gave only 4stars as very limited on choice .As a lot of were preorder and no indication es... See more
Company replied
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See what reviewers are saying
Easy ordering and paying online. Quick dispatch and well packed. Items received in perfect condition. Only issue postman left parcel in my open fronted porch while I was away on holiday! Not RMS fa... See more
Company replied
Excellent easy to use website Order placed over phone that was very easy transaction ... Communication on parcel tracking 5 star. Taken 23 hrs from order purchased to door step delivery .. RMS ..... See more
Company replied
I inadvertently made an error whilst ordering online, this was at teatime. I realised my mistake after leaving the website so immediately sent an email explaining the situation. Later that evening I r... See more
Company replied
Company details
Information provided by various external sources
We're based in Birmingham, UK. Here at Railway Model Store we pride ourselves in offering excellent customer service.
Contact info
156 Great Charles Street Queensway, B3 3HN, Alderley Edge, United Kingdom
- 0161 818 7300
- sales@railwaymodelstore.co.uk
- railwaymodelstore.co.uk
4.6
Excellent
248 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The store has extremely limited range…
The store has extremely limited range of items but was kindly given a gift voucher so have had to spend on items to use the voucher or would lose it. Still haven’t received the items, but more down to the Post Office than RMS. The postage costs added a further third onto the bill which made it even more disappointing.
Most likely won’t shop with the store in the future due to the very limited products and postage costs.
August 29, 2024
Unprompted review
Reply from Railway Model Store
We understand that your purchase did not meet your expectations due to our limited product range and the additional postage costs.
We recognize that the high postage costs added to the overall cost of your order, making it less satisfying. We apologize for any inconvenience this may have caused. Please know that we are constantly working to expand our product offerings and improve our shipping processes. We are aware that postage rates have increased since last year, and we are doing our best to keep these costs as low as possible for our customers.
We hope that your order will be delivered today. As a follow-up, we will be sending you an email with the tracking details to your email address.
Thank you for your understanding.
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Everything from ordering to delivery…
Everything from ordering to delivery was brilliant experience.
August 17, 2024
Unprompted review
Reply from Railway Model Store
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Quick delivery
I ordered 2 x wagons and had no problems used a gift voucher, kept me informed and updated on delivery, but gave only 4stars as very limited on choice .As a lot of were preorder and no indication estimated delivery , would use again
July 30, 2024
Unprompted review
Reply from Railway Model Store
Thank you for your review. We will share this with the store team to let them know how we are doing.
Model steam engine
Thank you so much fab engine my husband loved his present. Great service
July 30, 2024
Unprompted review
Reply from Railway Model Store
Thank you so much for taking the time to leave us a 5-star review.
Delivered speedily at a fair price
July 12, 2024
Unprompted review
Reply from Railway Model Store
Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
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Sadly ordered 4 vehicles OO gauge at…
Sadly ordered 4 vehicles OO gauge at the beginning of February. As all advertised were for pre order. Still not here mid May !! All other stores have vehicles or can get them within days.
This order now cancelled.
As it was a gift voucher I have had to order the only vehicle available on their site for alot more money and have lost the remainder
Will never use again as their stock ( other than actual trains) is very, very limited
May 16, 2024
Unprompted review
Reply from Railway Model Store
Thank you for your feedback. We sincerely apologize for the delay in receiving your pre-ordered Oxford model vehicles. We understand your frustration, especially since you placed the order in early February and it's still mid-May.
It's important to clarify that these were pre-ordered models, and unfortunately, Oxford hasn't released the new items yet. We don't have an exact estimated arrival date (ETA). Unforeseen circumstances can sometimes push back release dates, which can be frustrating, and we sincerely apologize for any inconvenience this has caused.
We acknowledge the challenges this caused, particularly with using your gift voucher and purchasing a different vehicle at a higher price. We value your business and hope to regain your trust by providing a better experience in the future.
Excellent place for purchase Rail…
Excellent place for purchase Rail models. I purchased a train set from India from them. Excellent Customer care services. Excellent quality of the rail models they sell
April 28, 2024
Unprompted review
Reply from Railway Model Store
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Very happy
I purchased the Kato BR industrial train set which came promptly and very well packed.
April 8, 2024
Unprompted review
Reply from Railway Model Store
We appreciate you taking the time to leave a 5-star review. It means a lot to us!
Great company
Great company, their web site was easy to navigate and made ordering easy. The items were delivered within 48 hours. Very pleased with the purchases, especially the prices.
January 25, 2024
Unprompted review
Reply from Railway Model Store
Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
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Keen prices items in stock as…
Keen prices items in stick as advertised quick despatch . Thats all you need . Ive used them before l will again
January 29, 2024
Unprompted review
Reply from Railway Model Store
Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
shame you are winding down.
Talking to knowledgeable people. Great prices.
Fantastic loyalty scheme
Loved working alongside you while I build my diaorama
January 24, 2024
Unprompted review
Reply from Railway Model Store
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
I have not yet received my parcel!
January 26, 2024
Unprompted review
Reply from Railway Model Store
Thank you for your order and for taking the time to leave a review on our website. We appreciate your feedback, and we're truly sorry to hear that you haven't received your parcel yet. We understand how frustrating that must be, and we want to assure you that we're taking this matter very seriously.
You can contact me directly at joshua@hobbystoregroup.com so we can check the status of your order. We're doing everything we can to expedite your delivery and ensure you receive your parcel as soon as possible. We'll personally keep you updated on the progress and appreciate your patience in the meantime.
Got my order and it was well packaged
it came quick and they were very helpful when I phoned up about it and they were helpful on a model that I pre ordered aswell
January 20, 2024
Unprompted review
Reply from Railway Model Store
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
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All was really good thank you
All was really good thank you
Prompt service and well packed
January 2, 2024
Unprompted review
Reply from Railway Model Store
Thank you so much for taking the time to leave us a 5-star review.
Fabulous product arrived very promptly.
December 26, 2023
Unprompted review
Reply from Railway Model Store
Thank you for the 5 star rating.
I inadvertently made an error whilst…
I inadvertently made an error whilst ordering online, this was at teatime. I realised my mistake after leaving the website so immediately sent an email explaining the situation. Later that evening I received a reply stating that if I gave the right information they would amend the order. I think this shows what a good company they are in reacting so quickly and getting the order sorted. It arrived today. Thank-you.
December 13, 2023
Unprompted review
Reply from Railway Model Store
Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
I am in Australia so I ordered an item…
I am in Australia so I ordered an item I could not get here - and it was cheaper than if it was available here.
Service was quick, back and forth emails regarding postage was quick and I suspected a high level of courtesy and helpfulness.
Worth watching for further purchases
November 1, 2023
Unprompted review
Reply from Railway Model Store
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
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Model in HO
I model in HO, so there is not always a large choice, there were a few interesting items. The selection process was straight forward and the goods were dispatched quickly. I have further items on back order.
December 4, 2023
Unprompted review
Reply from Railway Model Store
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Great Company to order from
The whole process was very straightforward, from looking through the website and finding what I wanted to ordering. The prices were very keen, the item I wanted was available and the delivery was excellent. A great experience.
November 27, 2023
Unprompted review
Reply from Railway Model Store
Thank you so much for taking the time to leave us a 5-star review.
FIVE STAR!*****
Excellent service from RMS.
Why can't everyone have prices like theirs?
Brilliant, well done! 10/10.
November 27, 2023
Unprompted review
Reply from Railway Model Store
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
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