I ordered 2 x wagons and had no problems used a gift voucher, kept me informed and updated on delivery, but gave only 4stars as very limited on choice .As a lot of were preorder and no indication es... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Easy ordering and paying online. Quick dispatch and well packed. Items received in perfect condition. Only issue postman left parcel in my open fronted porch while I was away on holiday! Not RMS fa... See more
Company replied
Excellent easy to use website Order placed over phone that was very easy transaction ... Communication on parcel tracking 5 star. Taken 23 hrs from order purchased to door step delivery .. RMS ..... See more
Company replied
I inadvertently made an error whilst ordering online, this was at teatime. I realised my mistake after leaving the website so immediately sent an email explaining the situation. Later that evening I r... See more
Company replied
Company details
Information provided by various external sources
We're based in Birmingham, UK. Here at Railway Model Store we pride ourselves in offering excellent customer service.
Contact info
156 Great Charles Street Queensway, B3 3HN, Alderley Edge, United Kingdom
- 0161 818 7300
- sales@railwaymodelstore.co.uk
- railwaymodelstore.co.uk
4.6
Excellent
248 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Keen prices and super fast turnaround…
Keen prices and super fast turnaround of order - as always with RMS. Many thanks.
November 15, 2023
Unprompted review
Reply from Railway Model Store
Thank you so much for taking the time to leave us a 5-star review.
Advertisement
I received first class service all the…
I received first class service all the way from R M S , First class package on my order of which I'm well pleased with. I will be using
RMS again .
November 14, 2023
Unprompted review
Reply from Railway Model Store
Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
The order was dispatched by Railway…
The order was dispatched by Railway Model Store very quickly, but using the Post Office may be a mistake as a week later I am still waiting for them to deliver the item.
November 15, 2023
Unprompted review
Reply from Railway Model Store
Thank you for your review. We will share this with the store team to let them know how we are doing.
Very happy
Arrived on time, well packed and in good condition. Very happy.
November 7, 2023
Unprompted review
Reply from Railway Model Store
Thank you so much for taking the time to leave us a 5-star review.
Smooth transaction and prompt delivery
Smooth transaction and prompt delivery. Well packaged and great locomotive.
November 5, 2023
Unprompted review
Reply from Railway Model Store
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Advertisement
Super locomotive, top class transaction.
Extremely well packaged purchase received. Very fast, next day delivery. Model locomotive was ordered over the phone and the response was excellent - help was on hand when I faltered a little. The experience was top class - 10/10.
David
October 25, 2023
Unprompted review
Reply from Railway Model Store
Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work.
Great value and quick delivery.
October 26, 2023
Unprompted review
Reply from Railway Model Store
Thank you for the 5 star rating.
Great value
October 24, 2023
Unprompted review
Reply from Railway Model Store
We are so grateful for your review. Thanks for sharing your rating with us and the community.
Very satisfied
Good comms and quick shipping, item was well packed, very satisfied with the price too.
Defo use again.
October 4, 2023
Unprompted review
Reply from Railway Model Store
Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work.
Advertisement
Delivered swiftly and safely
Ordered and delivered swiftly. Very well packed. Newish Company, but will buy again when their stock increases. Very good.
October 5, 2023
Unprompted review
Reply from Railway Model Store
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Excellent store will use again.
First time I have used this company, found what I wanted at a great price. Plenty of items on website so would recommend this model railway store.
September 9, 2023
Unprompted review
Reply from Railway Model Store
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Received my consignment on time
Received my consignment on time. Packing was good.
August 30, 2023
Unprompted review
Reply from Railway Model Store
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Good price and quick delivery
September 6, 2023
Unprompted review
Reply from Railway Model Store
Thank you so much for taking the time to leave us a 5-star review.
Advertisement
Competitive price
Competitive price, prompt delivery, well packaged.
September 3, 2023
Unprompted review
Reply from Railway Model Store
Thank you for the 5 star rating.
Excellent prompt service.
Prompt, well-organised service. Good quality articles, well packed. Will continue to use.
August 25, 2023
Unprompted review
Reply from Railway Model Store
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Chuffing Good.
Excellent product. Great price. Very speedily delivered,tracked by Royal Mail. Very well parcelled. Service could not have been better. Highly recommended. Purchase was Hornby Terrier,tank loco.
August 14, 2023
Unprompted review
Reply from Railway Model Store
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Items purchased were correctly…
Items purchased were correctly delivered and well packaged.
August 9, 2023
Unprompted review
Reply from Railway Model Store
Thank you so much for taking the time to leave us a 5-star review.
Advertisement
Recently ordered an item from RMS
Recently ordered an item from RMS, which arrived quickly and well packaged. Excellent service!
July 17, 2023
Unprompted review
Reply from Railway Model Store
Thank you for the 5 star rating.
item arrived quickly and very well…
The item arrived quickly and very well packed. And the item was in great condition and run well.
I would have no hesitation in using this company again.
August 4, 2023
Unprompted review
Reply from Railway Model Store
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Competitive price and fast service
Competitive price and fast service. Can’t ask for more really!
July 27, 2023
Unprompted review
Reply from Railway Model Store
Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.