I ordered 2 x wagons and had no problems used a gift voucher, kept me informed and updated on delivery, but gave only 4stars as very limited on choice .As a lot of were preorder and no indication es... See more
Company replied
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See what reviewers are saying
Easy ordering and paying online. Quick dispatch and well packed. Items received in perfect condition. Only issue postman left parcel in my open fronted porch while I was away on holiday! Not RMS fa... See more
Company replied
Excellent easy to use website Order placed over phone that was very easy transaction ... Communication on parcel tracking 5 star. Taken 23 hrs from order purchased to door step delivery .. RMS ..... See more
Company replied
I inadvertently made an error whilst ordering online, this was at teatime. I realised my mistake after leaving the website so immediately sent an email explaining the situation. Later that evening I r... See more
Company replied
Company details
Information provided by various external sources
We're based in Birmingham, UK. Here at Railway Model Store we pride ourselves in offering excellent customer service.
Contact info
156 Great Charles Street Queensway, B3 3HN, Alderley Edge, United Kingdom
- 0161 818 7300
- sales@railwaymodelstore.co.uk
- railwaymodelstore.co.uk
4.6
Excellent
248 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really good price very fast service
Really good price very fast service. Goods well packed wich was a good job the state the box was in when it arrived but item was still in good condition.
July 5, 2023
Unprompted review
Reply from Railway Model Store
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
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Good price and my loco arrived safely…
Good price and my loco arrived safely and well packed.
July 5, 2023
Unprompted review
Reply from Railway Model Store
Thank you so much for taking the time to leave us a 5-star review.
Reply from Railway Model Store
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Great seller
I'll be honest in saying that I hadn't heard of RMS before. Buying from them was so easy and my order was despatched quickly. Everything was well packaged and received in excellent condition. Would certainly recommend them and will be ordering from them in the future.
June 19, 2023
Unprompted review
Reply from Railway Model Store
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
A favourite reseller
Buying from RMS is a pleasurable experience, knowing my order will arrive quickly and well-packed. Adam is a most obliging salesperson, happily attending to requests and enquires.
June 23, 2023
Unprompted review
Reply from Railway Model Store
Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work.
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Reply from Railway Model Store
Thank you for the 5 star rating.
Excellent service.
Recently discovered this store, and was delighted to see they sold railway items I was looking for. The Salesperson was very polite and helpful and my order was processed quickly. It arrived via Royal Mail - well packed and in first class condition. Will definitely be shopping here again.
June 20, 2023
Unprompted review
Reply from Railway Model Store
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Reply from Railway Model Store
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Excellent communication and service
Excellent communication and service. Recommended
June 4, 2023
Unprompted review
Reply from Railway Model Store
We're overjoyed to read your 5-star review! Thank you for supporting our product.
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A pleasant 00 gauge discovery
I have recently discovered RMS and have placed three orders in a short time. Each has been delivered quickly and efficiently. The sale items I bought were all extremely good value. I will buy again.They have an excellent loyalty scheme
May 27, 2023
Unprompted review
Reply from Railway Model Store
We're thrilled to hear that you're happy with our product. Thank you for your feedback!
A 'GoTo' store
RMS has been a 'go to' store to look at a wide range of OO engines, rolling stock and scenery items. They have always delivered on time and as promised in gtheir order confirmation. The items themselves are always very well packed. It makes the hobby that much mire enjoyable when one is receiving a quality product that has been sensitively dealt with. Tbank you
June 1, 2023
Unprompted review
Reply from Railway Model Store
We're overjoyed to read your 5-star review! Thank you for your kind words and for supporting our product.
First class service and good prices!!
First time I've used this company but the loco l bought was dearer everywhere else I've used.
Item arrived very quickly and well packaged and the even included a voucher for 10% off my next purchase.
I'll definitely use this company again.
May 12, 2023
Unprompted review
Reply from Railway Model Store
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
RMS excellence
RMS is often cheaper than other shops, and still manages to provide an excellent service.
May 3, 2023
Unprompted review
Reply from Railway Model Store
Thank you so much for taking the time to leave us a 5-star review.
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Role model service
Role model service. Easy order process. Fair prices. Quick delivery. Items in 100% the condition described.
April 30, 2023
Unprompted review
Reply from Railway Model Store
Thank you so much for taking the time to leave us a 5-star review.
Good store,nice selection and best…
Good store,nice selection and best prices,highly recommended.
April 24, 2023
Unprompted review
Reply from Railway Model Store
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
very good value and prompt dispatch
April 21, 2023
Unprompted review
Reply from Railway Model Store
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Reply from Railway Model Store
Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work.
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GOOD PRICE AND PROMPT DELIVERY
April 15, 2023
Unprompted review
Reply from Railway Model Store
Thank you for the 5 star rating.
Reply from Railway Model Store
We are incredibly grateful that you took the time out to leave us a 5-Star review.
A really good price
A really good price, fast and efficient delivery, no hassle.
February 25, 2023
Unprompted review
Reply from Railway Model Store
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
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