Rainbow Labs Reviews 517

Absolute scam. I never received my test, their customer service are pre-written excuses stating they can't do anything once the tests have been dispatched. Do not use this provider!

Unlike the experiences of some of the other reviewers I did actually get a result and a report. Rather than the expected 24/48 hours, I got my result 4 days after the sample reached the lab.

This is a very dubious firm. No results after 48 hours, phone number is not in service, and only auto reply for emails. Avoid at all costs. They have also been reported to fraud office. Do not use this firm

Don't know how UK Government approved this company and it is still in the UK Govermnet website. After sending them Day 2 PCR Test, no result has been received and 10 days have passed at the time of writing this worst review. TOTAL SCAM AND CRIMINALS AS THEY ARE MAKING MONEY FROM COVID PENDAMIC WITHOUT GIVING CORRECT SERVICES. NO CUSTOMER SERVICE AS THEY DO NOT RESPOND TO EMAIL AND NO PHONE. STAY AWAY FROM THESE WORST SCAMMERS AND THE UK GOVERMNET NEEDS TO ACT TO PUNISH THESE CRIMINALS.

This is an absolute scam and atrocious that it's listed as a government approved website. Same experience as many of you. No result from the test, no connection when making phone calls. After some more research I see that Rainbow labs trades under Rainbow Diagnostic Ltd and also has a number of other companies who's 'directors' are the same 2 people who happen to be 'doctors' or 'surgeons' depending on what suits them. I got lost in the rabbit hole.. Even though their return address is to Essex, the company has recently changed its location for Rainbow labs (as of 14th September 2021) to 86 Harley Street.

I searched the company information on the government website and here I found several other companies (most with no contacting capabilities that are linked to these two 'doctors/surgeons/directors' with the Essex address listed, including:

-Rainbow healthcare workforce Ltd
-Rainbow Fulfilment Ltd
-Luvitus Limited
-Arrival Diagnostic Ltd - looks like another copy paste if you read the returns policy section.
-Daisy Medtech Ltd
-The London Specialist Clinic Ltd

I found Linkedin and Instagram profiles of the names listed as the 2 directors of this company but obviously cannot link them on here. Potentially a male and female duo, one Indian, one South African.

They need to be reported to the British Medical Association. If they are real doctors they need their licenses revoked. If they're not doctors, claiming to be one is a crime within itself. Not right!!

DO NOT USE.

Company cannot honour their commitment to provide results within 48 hours and do not respond to phone or email. Management have most likely knowingly accepted more tests than can be processed. Profiteering in pandemic and deserve only contempt.

We ordered a Day2 PCR test which arrived on time, but then the disaster started. We sent the test on Monday 20th December, but no receipt confirmation has received yet or results. Even worse we have received no response to our emails and the phone number is not working. Do not use this company is a FRAUD.

2 x Day 2 PCR tests mailed in a priority mailbox at 11am, (11:30 collection), on the 17th December after activation on the Rainbow Labs website.
Now 24th December, and absolutely no correspondence, except a stupid reply from customer services after I complained.
Avoid at all costs. Should definitely not be a government approved vendor.

I urge everybody that has had a similar experience to report this company to coronavirus-business-complaint.service.gov.uk
Steer well away from this company! We ordered two Day 2 PCR tests before arriving in the UK. When we arrived (15th December), one of the boxes was missing the tests. I sent urgent emails requesting them to send a new test (I was concerned as the day 2 has to be completed within the two days from arrival). After 5 days they sent an email saying they would send a replacement test - as I'd given up on Rainbow by this point and the lack of response to several emails I had got a test through another company. I emailed Rainbow back saying not to send a replacement and that I'd like a refund instead. They sent me a replacement anyway and are now refusing to refund on the basis that I have now received the test (arrived on 22nd, a week after we arrived). In the mean time we are still waiting the results on the test for my daughter which did arrive and which we sent off on 15th December (they acknowledge they received it on 17th). Again, we have now had a new test through another company (we received the results from that company within 24 hours) and again they are refusing to refund the cost of this test even though we are still waiting on the result over a week later. Had we waited for Rainbow we would still have to be self isolating and would not be able to visit sick family which was the purpose of this trip.

It took 6 days to get a PCR result so I wasn't able to go back to work on my return to the uk. Tried emailing and phoning to no avail. I will never use this company again

It’s a fake company. Phone no does not work. They don’t respond emails. I waited for results but never arrived.

Paid £50 for a Day 2 PCR test - it was delivered to them on Saturday - it is now Wednesday still no result. They do not answer any e-mails. Complete rip off. I am going out tomorrow whatever. Making money from Covid - absolutely disgusting!!!!! No morals whatsoever! I hope they contract it, and rid the world of their money-grabbing immoral kind!!!! Not happy (in case you hadn't guessed)

Complete scam, please avoid

My test arrived and I posted it back. Now their website won't accept the test activation form, there is no one on the phone or the customer support email. Total waste of time.

Ordered a day 2 pcr test kit 10 days in advance and the kit was never delivered and every time I emailed customer support they replied with automated message. How can the NHS team up with crooks and rob you. No working phone number. Don’t order total scam

Be aware they advertise next day delivery and my test for example took one week to arrive ( mainland UK), when it was too late. No working phone number, no refund. Don’t understand how can they be on the government’s list?! Would stay away from this company!

Totally hopeless service - followed all the advice, submitted my 2-day test immediately on arrival. After 5 days still no response of any kind. Checking out other reviews - looks like I am not the only one. How can the NHS / UK authorities permit such a scam??!!!

I had ordered a day 2 test kit just a day before my travel and as per the rainbow labs website, it should have been dispatched the next day (Friday) but the website showed the status as "Awaiting Processing" and there were no mails as well that would help track the kit or status of the order. Upon arrival, I tried reaching them via a customer support number that never works. I was supposed to take my Day-2 test on Sunday but the Kit arrived on Tuesday and I had to choose another provider to get my test done.
When asked for a refund, I got a reply that the order has been dispatched and we will not be able to do a refund. Really disappointing experience.

Please do not order your test through this company, its a total scam. Tests arrive promptly but you send them off and you don't hear from them again. No test results, test certificates nothing. They just take your money and run to the hills laughing.
Support are useless; They reply within 24hours (to appease auditors no doubt) apologise for the inconvenience but offer no attempt to chase or refund. You don't hear from them again after the initial reply.

I had an issue with the certificate and the customer service was NONEXISTENT! Their phone number doesn’t work and they still haven’t replied to my emails! Worst experience ever

Waste of money - misplaced Faith
Ordered a 2-day test for arrival back in UK. Strip out the postage because that's always a risk but got results back 11 days after the test was received at the labs. Absolute waste of money and a cheek to even bother completing the processing.
Honestly, save your money and don't use this service. I won't be using again. Ever.
The test was negative but I've had 3 other tests since!