Dropped off my Dualtron eagle pro at 10am collected it same day at 4pm Work they carried out, new controller fitted , new throttle cable supple and fit, new brake callipers and disks and pads fi... See more
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Review summary
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Ordered 2 kukirin G3 pro’s and arrived 2 days later brilliant service! Had air in one of the back hydraulic brakes so Fred ordered me a bleed kit to be delivered to my house and i bled the brake... See more
Company replied
I called them up after receiving my order from an online store because I had some questions about the battery ignition. The young gentleman I spoke with was very kind and explained everything clearly.... See more
Company replied
I found this bike shop for repairs after having issues with a other local bike shop. I've been really impressed by their workmanship and pricing. I'd recommend these guys to anyone who wants a job wel... See more
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Company details
Written by the company
Rapid Scooter is a specialist retailer with the market leading Electric Scooter and Electric Bikes in stock. We take pride in our products and aim to provide the best customer service in the rapidly growing electric mobility industry. We want to ensure that our customer service is always at its highest standard, whilst always improving it with your honest Trust Pilot review.
Contact info
2 Oxford Road, NW6 5SL, London, United Kingdom
- 020 7072 2847
- info@rapidscooter.co.uk
- rapidscooter.co.uk
4.8
Excellent
467 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Really good customer support
Scooter was late, rang for some help and they couldn’t do Enough to help and sort the problem. Thank you so much.. will defo buy from youse again
November 27, 2025
Reply from Rapid Scooter Master
Hi Frances,
I’m really sorry you haven’t received your parcel yet.
We’ve checked with FedEx and they attempted delivery this morning, with a photo of the doorframe uploaded as proof. We’ve now asked them to try delivering again tomorrow. It would be a huge help if someone could be available at the address, and you can also use the tracking link we emailed to follow the status or add delivery instructions.
If anything looks wrong on the tracking or you’d like us to speak to FedEx again on your behalf, please do not hesitate to contact us and we’ll sort it.
Kind regards,
Customer Happiness Team
Rapid Scooter
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the best scooter mechanic in london and…
the best scooter mechanic in london and very cheap
November 14, 2025
Unprompted review
Reply from Rapid Scooter Master
Thank you so much for the kind review! We're really glad you found us to be the best and great value too. We appreciate your support!
I ordered a bike and then realised that…
I ordered a bike and then realised that putting it together was going to be beyond me. I got in touch to confirm this via email and then I spoke to an amazing member of staff called Fred. He was simply excellent on the phone (just as it was a big item to be returned so I was a but unsure) - he was very paitent & friendly/ and got me sorted.
I always think companies show their true colours when something needs changed - either a return exchange or similar.
And in this case the service was simply excellent - I genuinley wished I stayed closer as I would have been able to get my bike build by them.
Thank you for such a good expriernce - buying was easy/ delivery was brilliant and I am sorry ive had to return. But I 100% highly recommend these folk!
November 13, 2025
Unprompted review
Reply from Rapid Scooter Master
Hi there, thank you so much for this heartfelt review! We're really glad Fred could be so patient and friendly in sorting out your return. We're sorry we couldn't build the bike for you in person, but we truly appreciate your kind words and the recommendation!
Great bike
Great bike , very fast delivery next day , very nice company with all the nice things. Responsive and knowledgeable in the field of electrical commuting components.
November 7, 2025
Unprompted review
Reply from Rapid Scooter Master
Hi Jaroslav, thank you so much for this great review! We're really glad the delivery was fast and that you found our team responsive and knowledgeable. We appreciate your support!
Neded advice
Just rang them , I had taken delivery from an online retailer and was unsure about the battery ignition...the young man explained it to me, very courteous and polite... would recommend ringing if your not sure about anything... thanks guys x
November 12, 2025
Unprompted review
Reply from Rapid Scooter Master
Thank you so much for the kind review! We're really glad our team could explain the battery ignition clearly and courteously. We appreciate your support!
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How a business is ran.
Amazing service showed me how to use e bike explained very clear and understandable in simple terms 10/10 would recommend to anyone who hates Halfords. Support these guys.
October 28, 2025
Reply from Rapid Scooter Master
Thank you so much, Payton! We're thrilled the team could show you the ropes so clearly and make everything easy to understand. Comments like yours make all the hard work worthwhile, enjoy the ride!
Great in person service
Really helpful and accomodating staff, realised I could collect my bike in person so rang Rapid Scooter and changed my order. Bike was assembled, charged and ready to go. They talked me through the essentials and made me feel confident with my new bike.
October 31, 2025
Reply from Rapid Scooter Master
Thank you for sharing this! It's wonderful to hear you felt so well looked after when you came in to collect your bike. We're glad the team could get everything set up and walk you through the essentials so you felt confident. Enjoy your new bike!
Easy to order and swift delivery
October 31, 2025
Reply from Rapid Scooter Master
Thanks Lynn! We're so pleased your order was quick and easy from start to finish. Enjoy your new ride!
Reply from Rapid Scooter Master
Thank you, Carole! We're so glad our team's friendliness came through, that's exactly the experience we aim to give every customer.
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Bargain priced e-bike, delivered promptly
Bargain price for the e-bike I bought. Haven’t seen that price anywhere else. It made me a bit nervous but in 3 working days the bike was delivered and it seems all good, so no worries.
October 29, 2025
Reply from Rapid Scooter Master
Thanks Mark! We always aim to offer great value without compromising on quality, and it's brilliant to hear the delivery was quick too. Enjoy the bike!
Good customer service
I would like to thank rapid scooter for their customer service,they replied to my email query and sorted out my problem promptly
November 5, 2025
Unprompted review
Reply from Rapid Scooter Master
Hi Leon, thank you for taking your time sharing your feedback. We’re sorry to hear about the delays in communication, that’s not the experience we aim to provide, and we are reviewing continuously improving our response times.
Regarding the G2 Master, the model does come with a firmer suspension setup from the factory, not something our staff have control over, as it’s designed for mixed terrain and heavier riders. However, we completely understand that suspension feel can be very personal depending on riding style and comfort preferences. We’re genuinely pleased to hear that you were able to fit suspension units that better suit your needs and have improved your riding experience.
If there is anything we can do please do reach out us by phone or email, whichever method you prefer and we'd be glad to assist further.
Kind regards,
Rapid Scooter Team
Happy customer
Ordered on a Wednesday morning and delivered on a thursday morning
G2 Master runs like a dream
October 29, 2025
Reply from Rapid Scooter Master
That's fantastic to hear! Getting your G2 Master to you so quickly and having it run like a dream is exactly what we hope for every customer. Thanks for taking the time to share this.
The team is very helpful and knowledgeable
The guys know the technical detail of their products
October 30, 2025
Reply from Rapid Scooter Master
Thank you, Emile! Our team takes real pride in knowing the products inside and out, so it means a lot that this came through for you.
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Excellent service and high-quality…
Excellent service and high-quality bikes. The staff were very helpful and professional. Totally recommend!
November 4, 2025
Unprompted review
Reply from Rapid Scooter Master
Thank you so much, Marziyeh! We're delighted you had such a positive experience with the team and the bikes. Your recommendation means the world to us.
They are so helpful and they have very…
They are so helpful and they have very high qualified products. Perfect customer service. I’ve bought 2 bikes from this shop.
September 1, 2025
Unprompted review
Reply from Rapid Scooter Master
Thank you, Delaram! We're honoured to have earned your trust twice over. It's wonderful to hear the service and products have kept you coming back.
Straightforward
Shipped out missing part of my order has helped with issues concerning the scooter will possible issues and further details.Some miscommunication but this was due to upgraded order.
October 27, 2025
Reply from Rapid Scooter Master
Thank you for your patience while we sorted out the mix up with your order, and for letting us know how the team supported you along the way. We're always working to smooth out these kinds of hiccups, and we appreciate you sticking with us.
Phenomenal service by the company and…
Phenomenal service by the company and Fred,purchased an e-scooter at 10.30 am and Fred delivered fully built by 6.45 pm an hour and 30 mins away from the store👌Fred was super helpful and a very polite 👌👌amazing service guys
November 1, 2025
Unprompted review
Reply from Rapid Scooter Master
Wow, thank you Paul! We'll be sure to pass this on to Fred, that's exactly the kind of speedy, friendly service we love to deliver. Enjoy your new scooter!
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Very helpful and friendliy
October 31, 2025
Unprompted review
Reply from Rapid Scooter Master
Thank you, Ilyas! We're glad the team could help and that it felt like a friendly experience.
There very nice and takes care of every…
There very nice and takes care of every costumer with love
October 28, 2025
Unprompted review
Reply from Rapid Scooter Master
Thank you so much, Shakisha! Taking care of our customers is what matters most to us, so this really means a lot.
Best in London
Always good experience with these guys, very professional and knowledgeable.
Many thanks
October 27, 2025
Unprompted review
Reply from Rapid Scooter Master
Thank you, Kaz! It's brilliant to know you keep having such consistently good experiences with us. We really appreciate you taking the time to say so.
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