R B Poolman P&H Reviews 

827
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the engineers are extremely polite, friendly, and professional, always taking the necessary time to explain technical details clearly in plain terms. People also deeply appreciate the prompt, reliable, and efficient service, noting that appointments are exceptionally well-organized and boiler installations are handled very quickly. Consumers consistently highlight that the working areas are always left spotless, clean, and tidy after every visit, reflecting a high level of respect for people's homes. Reviewers often express complete satisfaction with the supportive office staff and the smooth, hassle-free overall process from start to finish.

What people talk about most

Service

Customers expressed great satisfaction with the service, highlighting that engineers arrived on time and... See more

Staff

People report positive experiences with staff, frequently highlighting punctual arrival and professional... See more

Price

Reviewers express mixed feelings about pricing, as some consumers found the rates quite reasonable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having been recommended by a friend I have been very impressed with Poolmans. They came out quickly to survey the job and provided their quote shortly thereafter. The price was competitiv... See more

Rated 5 out of 5 stars

Engineer always turns up as promised and explains things in layman's terms so that I understand. Tom is patient and always makes me feel that he has time and that no question is silly. He respects our... See more

Rated 5 out of 5 stars

This company was the chosen team to fit my fast track installation of a new Worcester Bosch combi boiler to replace my worn out 10 year old system. The whole process from beginning to end was no hassl... See more

Rated 5 out of 5 stars

Lovely company to deal with. Professional and courteous and quality products. No faffing about and get the job done correctly. Installed a great quiet Worcester Bosch boiler in a tight space. Would hi... See more


Company details

  1. Gas Installation Service
  2. Plumber

Written by the company

We offer the best prices for boiler installation, servicing & repairs, plumbing, heating, power flushing & Gas Safety Inspections within Wiltshire and surrounding areas. Established in 2008 our team of engineers have the knowledge and expertise to ensure you receive the best service possible.


Contact info

4.8

Excellent

TrustScore 5 out of 5

827 reviews

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No recent history of asking for reviews

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4.8

All reviews

(827)

42 reviews in the last 12 months

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Rated 5 out of 5 stars

Job well done. 👍

Lovely company to deal with. Professional and courteous and quality products. No faffing about and get the job done correctly. Installed a great quiet Worcester Bosch boiler in a tight space. Would highly recommend for future work. Thank Josh. Great installation. 10/10.

October 14, 2025
Unprompted review
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Rated 5 out of 5 stars

Really impressed!

Very pleased with the guys who came to remove an existing boiler & fit a new combination boiler. Their workmanship is commendable. Instructions given on setting new controller. Left their work areas clean & tidy. Really impressed.

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

Good Plumbers are available.

Have been using Poolman P&H for the past 10 years not only fitting my first Combination Boiler but also replaced our old bath/shower room. Replaced the combination boiler as the ten year warrantee has expired no issues with the old one just thinking about the future. Short booking time, punctuality and clean working procedures.

September 1, 2025
Unprompted review
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Rated 5 out of 5 stars

Great service

On 28 Aug. My previous boiler was condemned by another company. I contacted R B Poolman late in the afternoon and by 10.00 am they had priced the job and given me an installation date. The fitter was very knowledgable and good at communicating about the the new system. I was very pleased with the complete operation.

September 2, 2025
Unprompted review
Rated 5 out of 5 stars

Kind, honest and friendly

I had two chaps from RB Poolman out to investigate an old boiler and fit a new one.

Both were very friendly, honest and patient with my questions and did a great job, both in the fitting and the general way they handled the assessment of the work needed.

I don’t usually have people in my flat at all so it is a testament to their characters that I coped as well as I did for as long as I did !

Thank you to them for being kind and understanding.

July 30, 2025
Unprompted review
Rated 5 out of 5 stars

Would definitely recommend

The team of 3 that showed up from RB Poolman were very punctual and bang on time. All 3 were lovely and friendly, explained everything they were going to do and why.

The team were also very accommodating to myself, as I was working from home at the time of installation, and were very respectful to that. Got the whole job done in a day, which was also great as it meant no distribution to myself or my family.

Thank you again.

July 24, 2025
Unprompted review
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Rated 2 out of 5 stars

I wouldn’t use them again

We asked R B Poolman to quote for replacing/moving four downstairs radiators. This seemingly straightforward process, ended up with us having to send numerous photographs and explanations of the required job. We also sought advice from R B Poolman regarding the type of radiators we should buy, we showed them the exact radiators we intended to buy and were told we could these would be fine. R Poolman were also fully aware that we had micro-bore piping, Fast forward a few weeks and the radiators were fitted by a friendly R B Poolman employee. After he left, we tested them and three of them weren’t working. We advised R B Poolman of this and the same friendly employee visited, he explained that he’d put the valves on the wrong way round. He assured us it would work and left. To our disappointment, we tested them and they still didn’t work. We had to call R B Poolman yet again and the same chap visited, did some testing and told us we must have a problem with our micro-bore piping. We were then given a quote for replacing the piping but decided we would get a quote from someone else. Fast forward and we’ve finally had the pipework done by a different business for less than half the cost to what was quoted by R B Poolman. We were told that because of the size of the radiators, they would never have properly worked with micro-bore piping! So, it turns out, we were misadvised by R B Poolman about the type of radiators we needed and all in all, we ended up spending more money than we needed to. Thanks R B Poolman but we won’t be using you again. Your remote estimating doesn’t work and doesn’t make sense.

May 21, 2025
Unprompted review
Rated 4 out of 5 stars

Great Boiler and Overall Excellent Service

Boiler installed on agreed date. Engineer - Charlie was very helpful and nothing was too much trouble. Unit left fully functional. The only disappointment was that the outer case had been scratched on one corner and along the bottom edge. After contacting R B Poolman and sending pictures of the damage, a new outer case/enclosure was supplied and fitted within a few days. Overall excellent service. Would recommend R B Poolman.

July 8, 2025
Unprompted review
Rated 5 out of 5 stars

Emergency

We had guests staying in one of our holiday lets, when our boiler stopped working, our usual engineer was on holiday,
I rang R B Poolman and explained the situation we were in and was told an engineer would come out as soon as possible, by 11.30 am the boiler was fixed, much to my delight, our guests were happy and the cost was reasonable.

June 16, 2025
Unprompted review
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Rated 5 out of 5 stars

Very efficient boiler service.

I had arranged a boiler service but was rung up a couple of weeks before to ask if I would like it done sooner , as their operative had a space, which I readily agreed to.
Tom arrived when expected and got straight down to work servicing my gas boiler. He was pleasant and polite. He explained what was going on and seemed very efficient. All in all I was very pleased with the visit.

June 9, 2025
Unprompted review
Rated 5 out of 5 stars

We thoroughly recommend R B Poolman

We thoroughly recommend R B Poolman for all your plumbing needs! Great service plans on our heating system gives us peace of mind. Call outs are prompt. New work is completed efficiently and to the highest specification. All of the staff, whether in the office, or the heating engineers are always friendly and efficient.

July 1, 2025
Unprompted review
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