RCI website is easy to navigate. Text message always sent when a deposit is made, confirming receipt. You allow emails to be sent, which no other banks I know of, allow. So communiction is easy. Servi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Open a 1 yr Bank Bond which was simple enough. Postal authenticated receipt received and updated, no issues there. Email and texts received when deposits, via bank transfer, have been placed. Competit... See more
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Never had any issues with them. Their security checks are good and the website is easy to navigate. When my Bonds have nearly reached maturity they've offered very good rates to stick with them, unlik... See more
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They actually have human beings who answer their phones and help out customers like me who hate the digital world and its complications. I needed help in renewing an investment with RCI and I phone... See more
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Company details
Written by the company
RCI Bank is a digital bank that offers simple and straightforward savings accounts, providing our customers with an award-winning service online and via our app. Save in seconds with the RCI Bank app. Download it on the App store or Google Play store or visit our website by clicking the link above.
Contact info
Watford, United Kingdom
- 0345 6056 050
- hello@rcibank.co.uk
- rcibank.co.uk
4.5
Excellent
892 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 85% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
One of the best interest
One of the best interest. My cash ISA were transferred very smoothly in a week time. But for my wife cash ISA transfer it took about a month after several messages to both banks unfortunately. Mixed feelings.
May 14, 2026
Unprompted review
Reply from RCI Bank
Hi Didier, thank you for taking the time to share your feedback.
We’re pleased to hear your Fixed Cash ISA transfer was completed smoothly and within a short timeframe. Transfer times can vary depending on the ISA type. We appreciate you highlighting both aspects of your experience.
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Great experience
Never done an isa before, I found this very easy with RCI Bank. Information was very good and very clear
June 16, 2026
Unprompted review
Reply from RCI Bank
Hi Nicola, thank you for your feedback. We’re pleased to hear you found the ISA easy to set up and that the information provided was clear and helpful.
Open new account,great easy access account rate
Great communication whilst opening account,no issues at all,as
June 15, 2026
Unprompted review
Reply from RCI Bank
Hi Alan, thank you for your feedback. We’re pleased to hear you found the account opening process straightforward and that everything ran smoothly for you.
3 years good service
I have been an internet customer with RCI for 3 years. I find there portal straightfoward to use and interest rates competetive. I have had no issues
June 17, 2026
Unprompted review
Reply from RCI Bank
Hi Gerard, thank you for your continued support over the past 3 years. We’re really pleased to hear you find the online portal straightforward to use and that you find our rates competitive.
It’s great to know you’ve had a smooth experience.
The isa was easy to open very pleased
The isa was easy to open very pleased
June 15, 2026
Unprompted review
Reply from RCI Bank
Hi, thank you for your feedback — we’re pleased to hear you found it easy to open your ISA.
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Offered a good rate of interest.
Offered a good rate of interest.
Easy to apply for.
Good communication, I inadvertently gave wrong details but they sent me a letter pointing this out.
I rang & did not have to wait long to speak to a helpful human.
ISA transfer went smoothly after that.
June 5, 2026
Unprompted review
Reply from RCI Bank
Hi, Hi, thank you for taking the time to share your feedback.
We’re pleased to hear you found the application process easy and that our communication kept you informed – especially when correcting the details. It’s great to know our team were able to assist you quickly and that your ISA transfer went smoothly.
Opening a new account was simple and…
Opening a new account was simple and efficient. I wasn't sure where to find my linked account and I got a quick and polite response from the Help advisor with the relevant information.
June 5, 2026
Unprompted review
Reply from RCI Bank
Hi Andrew, Thank you for your feedback. We’re glad the process was simple and that our team could assist you quickly.
Opening a new ISA
Opened a 2 year fixed rate ISA, the rate was very competitive and the process straightforward. Paying money into the account and transferring an ISA from another provider was straightforward. A bit confusing being allocated 2 reference numbers but communication was excellent from RCI Bank
June 10, 2026
Unprompted review
Reply from RCI Bank
Hi, Thank you for your feedback. We’re glad you found the process straightforward and our communication helpful.
Quick and easy bond set up
Set up a 2 year bond. Great rate, easy and quick to set up and the best thing, that lots of banks don't do, is a brief email confirming the arrival of each deposit. Neat website too.
June 10, 2026
Unprompted review
Reply from RCI Bank
Hi Jon, Thank you for your feedback. We’re pleased you found the account easy to set up and that our updates kept you informed. It’s great to hear you’re happy with the website too.
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Good Company
Good communication. Easy transaction process.
Clearly explained services. Recommended.
June 10, 2026
Unprompted review
Reply from RCI Bank
Hi Neil, Thank you for your feedback. We’re pleased to hear you found the process easy and our communication clear. We appreciate your recommendation.
Slick and efficient
Very efficient process for ISA Transfer , well handled on phone.
Used RCI for 3 years now, much better than other banks in my experience.
June 8, 2026
Unprompted review
Reply from RCI Bank
Hi Jim, Thank you for your feedback. We’re pleased to hear the ISA transfer process was handled efficiently and that our team could support you over the phone.
As an existing customer the process of opening a second account with RCI was very straightforward. All the Ts&Cs were very clear and the level of security very reassuring.
As an existing customer the process of opening a ray strsecond (ISA) account was v
June 11, 2026
Unprompted review
Reply from RCI Bank
HI Nigel, Thank you for your feedback. We’re pleased to hear that opening an additional account was straightforward and that you found our terms clear and security reassuring. We appreciate you choosing to save with us
Easy enough to open but came unstuck…
Easy enough to open but came unstuck when logging in as husband also opened account and as we only have one iPad/telephone it became obvious that only one of us could use the App. Got around it by logging on via website just a bit long winded. Excellent isa rate.
June 4, 2026
Unprompted review
Reply from RCI Bank
Hi Ronald, Thank you for your feedback. We’re glad you found the account easy to open and are happy with the rate. We appreciate your comments on using the app across devices and will take this on board, and we’re pleased you were able to access your account via the website.
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RCI bank would definitely recommend
I have been very impressed with RCI bank and the savings plan I have opened was exactly what I wanted and was easy to open. It is also feels very secure and getting a message to confirm deposits adds an extra layer of confidence. It is also great to ring up and get to speak to a human being straightaway and not left in a queue .
Would certainly recommend the bank for user experience and customer service
June 10, 2026
Unprompted review
Reply from RCI Bank
Hi Sally, Thank you for your feedback. We’re delighted to hear you’re happy with your savings account and found it easy to open. It’s great to know our updates and customer service have given you confidence. We really appreciate your recommendation.
...after a slow start ...!
I'm still no clearer about why I have two 'account reference numbers' but have at least managed to deposit some money. The feedback to emailed queries is quite slow but once I'd got the information I needed it was seemless - and I do think the level of security for logging in is good
June 10, 2026
Unprompted review
Reply from RCI Bank
Hi, thank you for taking the time to share your feedback. We’re pleased to hear you were able to deposit funds successfully and that you value the level of security when logging in.
We’re sorry for any confusion caused by the two account reference numbers – this is something we are currently working on to resolve, and glad the process felt seamless once you had the information you needed.
Excellent service
Setting up the account was easy but I had difficulty in completing some transfers and was ably assisted by a very patient and helpful lady on the phone
June 10, 2026
Unprompted review
Reply from RCI Bank
Hi Mr Waller, Thank you for your feedback. We’re glad you found the account easy to set up, and we’re pleased our team could support you in completing your transfers
Simple straightforward process to open…
Simple straightforward process to open accounts
June 8, 2026
Unprompted review
Reply from RCI Bank
Hi Ron, Thank you for your feedback. We’re pleased to hear you found the account opening process simple and straightforward
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Excellent service and satisfaction all round.
I have Been saving with RCI Bank for over 10 yrs now. I have never had any problems and the transactions and account openings have always been easy and straightforward. Today, I have just opened a new 2 yr fixed ISA account and contacted RCI with a minor issue that I had with my holding bank. Emma very patiently guided me through the transaction from start to finish and stayed on the phone with me until it was completed. Excellent service and customer satisfaction.
June 10, 2026
Unprompted review
Reply from RCI Bank
Hi William, Thank you for your feedback. We’re delighted to hear you’ve been saving with us for so many years and continue to have a positive experience. It’s great to know our team was able to support you and guide you through the process. We really appreciate you choosing to save with us
Never had any issues with them
Never had any issues with them. Their security checks are good and the website is easy to navigate. When my Bonds have nearly reached maturity they've offered very good rates to stick with them, unlike others that have assumed I'd stick with them even with very reduced interest rates.
May 30, 2026
Unprompted review
Reply from RCI Bank
Hi Stephen, Thank you for your feedback. We’re pleased to hear you’ve had a consistent experience. It’s also great to know the options provided as your bonds approach maturity have been helpful.
Excellent help & customer service!
I received excellent help today from Scott, who patiently took me step by step through a process to sort out my ISA application, which I had inadvertantly muddled! Scott explained simply & clearly, so that I was able to understand exactly what I had misunderstood on the website application form. I am extremely grateful for his help.
June 11, 2026
Unprompted review
Reply from RCI Bank
Hi, Thank you for your feedback. We’re pleased to hear Scott was able to support you and guide you clearly through your ISA application. We’ll be sure to share your kind comments with him.
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