Water delivery is unreliable. Prices are high and getting higher. Water bottles have been made thinner so they consistently collapse if you load a full one and start tapping. Collapses when the wat... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The convenience is okay as I'm not too mobile anymore, but the service is not the best. They were a better company before merging with Primo Brands. They don't keep their word. They include unexpect... See more
The service was solid until it was taken over this last year and now it's inconsistent and more expensive. One month they'll deliver after 4 weeks. Another after 6 weeks. Then 3. No rhyme or reason. I... See more
Not as satisfied with Ready Refresh yet as I was with Primo. Since they bought Krystal Springs, the delivery time is unreliable at times but the customer service is good.
Company details
- #6 of 6 best companies in Bottled Water Supplier
Written by the company
ReadyRefresh is now Primo Brands
Contact info
United States
- readyrefresh.com
3.3
Average
101K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
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They keep going up in price! Horrible service!
They keep going up in price. Also discontinued my water and are changing all bottles the same price. I signed up over 10 years ago and service was great! It has quickly gone downhill! Called a few other water delivery services and found out the water that is now being delivered is nothing more than toilet water quality in a bottle. Beware! This company feels like it is on a sinking ship!
April 13, 2025
Slime in the water ewwh!
March 17, 2025
The service was solid until it was…
The service was solid until it was taken over this last year and now it's inconsistent and more expensive. One month they'll deliver after 4 weeks. Another after 6 weeks. Then 3. No rhyme or reason. In addition to the delivery fees they ask that you also tip the delivery driver which seems silly to me.
December 4, 2025
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The driver wasn't aware of special…
The driver wasn't aware of special delivery instructions due to my temporary disabled status.
May 29, 2025
Trademark registrations
We would like to express our appreciation to Registerkaro for the excellent service provided your experience responsiveness and attention to detail have maid a meaning full difference and we are pleased to work with such a reliable organization looking for ward to connect for more devices
December 23, 2025
Unprompted review
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Dependable Delivery
I've been with this company for several years now, and the water delivery has been without issues. Dependable and reliable.
January 6, 2025
So many issues
So many issues! They don't give us credits that we are promised. They refuse to cancel our autopay. Their delivery drivers don't come at the scheduled times so we miss them. Awful customer service, don't take care of issues and will hang up on you.
December 19, 2025
Unprompted review
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Avoid at all cost horrible costumer…
Avoid at all cost horrible costumer service worst experience with the deliveries. Canceled it they scheduled for pick and and didn’t show up! And no refunds do not subscribe!!!
December 18, 2025
Unprompted review
♥️♥️♥️ love my water and love my delivery…
♥️♥️♥️ love my water and love my delivery guy
June 18, 2025
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We now have more water than we have…
We now have more water than we have space to store. They dropped off when no one ordered or was here to accept it and we now have 8 empties to find a space to put them in. Just wish the customer service served the customer.
December 1, 2025
Unprompted review
See review already submitted.
January 30, 2025
Overpriced but forced to use them🤷🏼♀️ no…
Overpriced but forced to use them🤷🏼♀️ no other choice
June 17, 2025
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