Real Genius Reviews 

692
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and mortgage officers for their remarkable professionalism, genuine patience, and unwavering support throughout the entire home loan journey. People consistently mention that representatives are always accessible to answer questions promptly and provide clear, reassuring guidance at every single step of the process. Some people also felt that the service delivery was exceptionally fast, highly efficient, and well-organized, making closings happen smoothly and without any unexpected hurdles. Reviewers are particularly delighted with securing highly competitive interest rates and excellent financial value during their home refinancing journey.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their exceptional professionalism, patience,... See more

Service

Consumers find service to be positive, highlighting professional guidance and a smooth, timely loan process.... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting responsive and helpful... See more

Response time

People report positive experiences with response time, noting that reviewers are consistently fast and... See more

Price

Reviewers highlight positive aspects of price, noting that they successfully secured the lowest refinance... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Pat Moore keeps his promises. He’s a mortgage broker who gets the job done while maintaining personal integrity. I greatly appreciate all the effort he and his team displayed throughout the process!... See more

Rated 5 out of 5 stars

I was able to choose any lender I wanted but chose Real Genius because the professionalism of Dylan Arnold. He answered all my questions and was available anytime I called or texted. Dylan had good... See more

Rated 5 out of 5 stars

Real Genius made my mortgage process seamless. Rod Davis stood out for the time and patience he gave at every step, clearly explaining options and answering all my questions. I truly felt supported an... See more

Rated 5 out of 5 stars

Pat was great to work with and communicated during the entire loan process. He was available and able to answer questions and resolve issues throughout the process. Process was smooth and closing wa... See more


Company details

  1. Mortgage Lender

Written by the company

We make the loan process easier and more efficient. Our world class team of experts and cutting edge technology has helped more than 50,000 people with their home lending needs


Contact info

4.9

Excellent

TrustScore 5 out of 5

692 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(692)

67 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service from start to finish

This application process was very fast, easy, and smooth thanks to my Loan officer Matt Gray. Communication was quick, easy, and smooth and the had the good to close ready a couple weeks before closing.

December 18, 2025
Unprompted review
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Rated 5 out of 5 stars

It was a very pleasant experience…

It was a very pleasant experience working with Matt Gray. He was both very personable and professional, and he helped us navigate the refinance process seamlessly. He got us a very competitive rate and we closed within 1 month.

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent mortgage experience

Real Genius made my mortgage process seamless. Rod Davis stood out for the time and patience he gave at every step, clearly explaining options and answering all my questions. I truly felt supported and confident throughout the entire process.

December 22, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service will recommend for Home Loan needs

We sincerely thank Real Genius Team for demonstrating professionalism, patience & support throughout our home loan process. They took the time to explain every step clearly, answered all our questions promptly, and made what could have been a stressful experience feel smooth and manageable.

I would highly recommend Rod Davis to anyone looking for a mortgage officer who goes above and beyond for their clients. We felt confident knowing he was guiding us through the entire process with his industry knowledge & expertise.

November 25, 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience with Refinance

Our refi experience with Rod Davis was amazing. He was extremely communicative and helpful and our process went off painlessly and without a hitch. We will definitely be recommending him to friends and family.

October 1, 2025
Unprompted review
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Rated 5 out of 5 stars

I have FAITH

I have FAITH. I was connected to Rod Davis and he set me up with no worries! His commitment to me was spot on. He connected me with all the right people.

November 5, 2025
Unprompted review
Rated 5 out of 5 stars

Rod Davis was perfect

Rod Davis could not have been more perfect through our refinance process from beginning to end.
He was attentive, communicative, and answered a million questions we had.
We were able to get the best rate with him out of 3 other loan estimates and it cost us the least.
He kept us up to date as things progressed or changed and we could not be any happier with the end result. Highly highly recommend using Rod.

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Loan Experience with Rod Davis

Rod Davis with Real Genius Mortgage was an exceptional loan officer throughout my home purchase. He was incredibly knowledgeable and helped me navigate every step of the loan process with clarity and confidence. From the initial application to final closing, Rod was responsive, patient, and proactive—always making sure I understood my options and felt supported. He anticipated potential hurdles before they became issues and worked seamlessly with the VA and closing team to keep everything on track--even when we had to change the loan terms 5 days before closing. I’m grateful for his expertise and would absolutely recommend him to anyone looking for a reliable, thoughtful lending partner.

October 15, 2025
Unprompted review
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Rated 5 out of 5 stars

Pat Moore - Highly Recommend

Working with Pat Moore was an absolute pleasure. From start to finish, he was hardworking, persistent, dedicated, and incredibly patient throughout the entire loan process.

He took the time to truly listen to my needs and concerns, and he never made me feel rushed or overwhelmed. No matter how many questions I had (and there were a lot!), Pat always took the time to explain everything clearly and thoroughly.

His professionalism and commitment made what could have been a stressful process feel smooth and manageable. I would highly recommend Pat to anyone looking for a knowledgeable and trustworthy loan officer. You’ll be in great hands.

September 8, 2025
Unprompted review
Rated 5 out of 5 stars

Extremely Pleasant Experience!

Extremely Pleasant Experience!

We had a wonderful experience with Rod, our mortgage loan originator at Real Genius! He is professional, friendly, knowledgeable and helpful. From our first interaction until our closing (and beyond), Rod provided total accessibility at all hours of the day, even weekends, to answer our many questions, and guide us through every aspect of our home purchasing process. His responsiveness to emails and phone calls is unmatched! When we hit some snags throughout the process, Rod had our backs and worked diligently to provide clarification and to represent our best interests. I have already referred our close family friend to him because he made the process so much easier for us. We have only positive things to say about our many interactions with him! Highly recommend him!!

September 6, 2025
Unprompted review
Rated 5 out of 5 stars

We loved real genius

We loved real genius. We had such a great experience! They were always responsive even after hours, professional, timely and explained everything so well!
And saved .5% on interest rates with no points!

February 16, 2024
Unprompted review
Rated 5 out of 5 stars

Dean Fiore and Real Genius is great

I have worked with Dean Fiore and Real Genius Team. They have given me honest feedback and the best mortgage plan that suits my requirement. They have different plans for temporary interest buy downs. The process was smooth and team push hard to deliver the loan in time. I will definitely recommend Dean Fiore and Real Genius for the mortgage options

September 12, 2023
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Rated 1 out of 5 stars

I had an ok experience applying for the…

I had an ok experience applying for the loan, upon closing I realized the buydown rate was not used to estimate my first payment or subsequent payment of the life of the buydown. I reached out to the rep I dealt with and she informed me everyone has been fired and no amount of calls or voicemails are being returned. This is awful considering money was spent on this buydown. Now I'm stuck with having to either pay without the buydown or risk running into more problems for an error not made by me. This is a shame.

November 19, 2023
Unprompted review
Real Genius logo

Reply from Real Genius

Hello, I apologize for any confusion and discomfort you’ve experienced surrounding your first payment. The payment coupon received in your initial closing package is not reflective of the loan being sold and servicing transferred to the end investor. The investor will provide information with the temporary buydown reflected in the payment. Our understanding is your Mortgage Banker has also sent you a copy of the goodbye letter, you should have previously received, that contains all contact information for the investor that is servicing your loan payments. Should you have additional questions or require further assistance please contact me directly at 502-767-2999 or via email at jthornton@realgenius.com. Thank you for the opportunity to earn your business and trusting Real Genius with your mortgage financing. Sincerely, Jamie A. Thornton, CEO/Founder.

Rated 5 out of 5 stars

Elyse Long is our go-to loan officer

We’ve been very pleased working with Elyse Long both for our personal home loan as well as for several real estate clients that we’ve referred to her. She is quick to respond, thorough, quickly grasps needs and offers various solutions. I would not hesitate to work with or recommend her again.

October 19, 2023
Unprompted review
Rated 4 out of 5 stars

Overall Positive Experience

I recently closed on my mortgage on September 26, 2023, and I must say, it was an overall positive experience. While the process took a bit longer than I initially expected, the journey was relatively smooth and hassle-free. The team at Real Genius was incredibly helpful and guided me through every step of the way, ensuring I understood all the details and moved efficiently through the process.

I would recommend Real Genius to anyone in need of mortgage services.

September 26, 2023
Unprompted review
Rated 4 out of 5 stars

Hands down best rate in the market

Hands down best rate in the market! Shopped around with several lenders and no one else could beat Real Genius. Approval process was very smooth. In terms of room for improvement, at closing there was a minor paperwork mix up but got it resolved within 30 minutes.

October 12, 2023
Unprompted review
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Rated 5 out of 5 stars

Seamless and easy process with Real…

Seamless and easy process with Real Genius! Mike and James were easy to communicate with and extremely responsive. Being a first time home buyer, I was especially appreciative of the updates and guidance of next steps throughout the process.

September 29, 2023
Unprompted review

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