Happy with the service I received. Phone as described and arrived quickly in great packaging with a sweet treat 🙂. Taken a star off for the website, as I feel this wasn't clear in looking at specific... See more
Company replied
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Review summary
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Ordered online and, of course, you never know whether their opinion of condition matches yours. Phone arrived quickly, really well packaged and thoughtfully presented. Phone (Samsung Galaxy A34 5G) co... See more
Company replied
The phone descriptions were clear and explained what their specifications were with images that were like the devices. The site didnt seem to push unwanted items forward which can be confusing. Devi... See more
I like the proactive approach I did not like difference in prices but you honoured the sale when I returned my Google mobile to yourselves . I liked that you sent secure packaging and using a QR cod... See more
Company replied
Company details
- Cell Phone Store
- Cell Phone Recycling and Unlocking Service
- Computer and Accessories Store
- Electronics Accessories Wholesaler
- Electronics Company
- Electronics Store
Written by the company
Reboxed® is a better more sustainable way to upgrade your tech
Contact info
London, United Kingdom
- support@reboxed.co
- reboxed.co
4.2
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Phone came in in good working order.
Phone came in in good working order.
Also ordered screen protector. This has not arrived but shout out to Rachelle for sorting it all out promptly and issuing a refund.
We definitely buy from them again
June 2, 2026
Unprompted review
i have bought four times from them they…
i have bought four times from them they are better then any other online vendors and i highly recommend them in all my family rather then buy new one buy it from them lot
May 22, 2026
Reply from Reboxed®
Thank you so much for the 5-star review!
We're really pleased to hear that you had a positive experience with us. It means a lot that you took the time to share your feedback, and we're glad we could help.
We hope you're enjoying your device, and if there's ever anything we can assist with in the future, we'll be happy to help.
Best wishes,
Reboxed Customer Experience Team: 🌍
The company promises to deliver but doesn’t do it in timely manner
The company promises to deliver the phone within 4 working days. After 7 days of not hearing from the company I contacted by email only to be told they’ve been very busy and they’ll look into the issue. Few days later I’m told they don’t have the colour of the phone ordered and offered me a different colour. There was no offer of compensation or reduction in the price!!
May 16, 2026
Unprompted review
Reply from Reboxed®
We're sorry to hear that you were disappointed with your experience.
We understand how frustrating it must have been to wait longer than expected, only to find out that the colour you ordered was no longer available. We appreciate that this wasn't the service you were expecting from us.
Thank you for taking the time to leave your feedback. We're always looking for ways to improve, and we'll take your comments on board.
Reboxed Customer Experience Team: 🌍
Reply from Reboxed®
Thank you for coming back to Reboxed for your second phone!
We're really pleased to hear you've been happy with the quality of our devices. It means a lot to us that you chose to order from us again.
Thank you for your support, and we hope you enjoy your new phone!
Reboxed Customer Experience Team: 🌍
Faulty refurbished iPhone 12 sold to us - unusable after 2 weeks - and refund denied
The refurbished iPhone 12 we bought from Reboxed stopped working after just two weeks of use - it suddenly lost all charge and couldn't be recharged. Reboxed refused to give us a full refund, instead requiring us to return the faulty phone for repair. A phone was then returned to us which worked for just 5 weeks before the identical fault occurred. The phone is unusable, stuck in a boot loop. We emailed Reboxed 17 days ago asking for a full refund and written confirmation within 14 days, but this has still not happened. We have only received AI email messages claiming the matter has been escalated. We are very annoyed. The situation has caused us considerable stress, lost data and time wasted. We would advise against doing business with Reboxed.
May 28, 2026
Unprompted review
Reply from Reboxed®
We're very sorry to hear about your experience and understand your frustration.
This is not the level of service we aim to provide. Please get in touch with our Customer Care team with your order details, and we'll be happy to look into this further and assist.
Thank you for your feedback.
Best wishes,
Reboxed Customer Experience Team: 🌍
Very helpful and fast response
Very helpful and fast response.
Unfortunately after placing my order I was unable to receive it due to not living full time in UK. As soon as this was known I was issued with a full refund.
I would still recommend them as it was a legal requirement in Uk so not the companies fault.
May 27, 2026
Unprompted review
Reputable company
Delivered as promised and quickly, returned and refunded equally diligently thank you RACHELLE
April 23, 2026
Unprompted review
Absolutely brilliant
Absolutely brilliant! I honestly wouldn't be able to tell the difference between my new phone and a brand new. Mine was classed as Great condition but it's like brand new! I'm definitely sticking with this company now they've saved me a fortune! I'd never afford a flagship phone otherwise thankyou so so much!
May 12, 2026
Reply from Reboxed®
Hi there,
Thank you so much for the amazing review! We’re absolutely delighted to hear you’re so happy with your phone and that it exceeded your expectations.
It’s fantastic to know your “Great” condition device felt like brand new, and we’re really proud to be able to offer phones at affordable prices.
We truly appreciate your support and look forward to helping you again in the future!
Best wishes,
Reboxed Customer Experience Team 🌍
Poor quality slow shipping
Shipping which is meant to be next day took a week and when the phone arrived it had a flat battery and the screen was badly scratched even tho I got excellent condition would not recommend!!! Then took another week to get a return
May 21, 2026
Unprompted review
Reply from Reboxed®
Hi George,
We’re really sorry to hear about your experience.
This is clearly not the standard we aim to provide, particularly regarding the delivery delay and the condition of the device received.
We’re also sorry the returns process took longer than expected. We appreciate how frustrating this must have been after already waiting for the original delivery.
Unfortunately, we’ve been unable to locate your order from the details provided within the review. If you haven’t already, please contact our support team at support@reboxed.co so we can look into this properly and help resolve things for you.
Best wishes,
Reboxed Customer Experience Team 🌍
Think twice before purchasing from Rebox based on my experience.
I am extremely disappointed with my experience with Rebox:
Order Date: 15/04/2026
Order Number: 40487
To begin with, I was sent the wrong item, which is entirely unacceptable. I followed all instructions provided, returned the item using their return label, and have now been waiting over a month for my refund.
Despite my patience, I still have not received my money back. This is simply not acceptable and raises serious concerns about how this company handles customer issues and refunds.
Their customer service has been equally frustrating. Responses are vague, slow, and show a clear lack of urgency or willingness to resolve the issue. There has been no clear communication or accountability throughout this process.
At this point, this delay constitutes a violation of my consumer rights. A refund should not take this long, especially when the mistake was on their side from the start.
If this matter is not resolved immediately, I will escalate this further by pursuing a chargeback through my financial institution, reporting this to the relevant consumer authorities, and, if necessary, taking legal action through the small claims court.
I would strongly advise others to think twice before purchasing from Rebox based on my experience.
April 24, 2026
Unprompted review
Reply from Reboxed®
Hi Shahaaz.
We’re sorry for the frustration caused and completely understand why you’re upset.
In this case, the return parcel has unfortunately not yet been received back at our warehouse. As the return was sent using DPD, an investigation is currently ongoing with the courier to determine the parcel’s whereabouts before any refund can be processed.
We appreciate that this delay is frustrating, especially as the incorrect item was originally sent, however we are unable to issue a refund for a device that has not been physically received back by us. This is standard procedure while a courier investigation is underway.
We understand this situation has taken longer than expected and apologise for the inconvenience caused. As soon as DPD concludes their investigation, the appropriate next steps will be taken immediately.
Best wishes,
Reboxed Customer Experience Team 🌍
Product as described
I was sceptical about the quality of the phone prior to ordering, but everything was according to the description and the phone has been performing just fine. I am glad a chose a more sustainable and economical option for my new smartphone.
May 11, 2026
Reply from Reboxed®
Hi Lia,
Thank you for your thoughtful review! We’re so pleased to hear the phone matched the description and has been performing well for you.
It’s great to know you chose a more sustainable and economical option, and we really appreciate your trust in Reboxed.
Best wishes,
Reboxed Customer Experience Team 🌍
trade in fone rejected
trade in fone rejected. no advice about condition or possible rejevction while buying
March 23, 2026
Reply from Reboxed®
Hi Daniel,
We’re sorry to hear you were disappointed with your trade-in experience.
We do provide guidance on our grading criteria and acceptable device conditions during the trade-in process, however we appreciate that in your case this may not have been clear enough. Devices can unfortunately be rejected if they arrive in a condition that falls outside of the criteria selected at the point of trade-in.
We understand this is frustrating, and your feedback regarding clearer communication around possible rejections has been passed on internally for review.
Best wishes,
Reboxed Customer Experience Team 🌍
Amazing
Absously amazing wasent expecting next day delivery and the phone is amazing aswell only think i knocked one start is because the qr code for warrenry wasent working but other than that amazing i would recomend anyone to buy these phone from reboxed
May 11, 2026
Reply from Reboxed®
Hi Donna,
Thank you so much for the amazing feedback! We’re really pleased to hear you were happy with the next day delivery and the phone itself.
We’re sorry about the issue with the warranty QR code and appreciate you flagging this so we can look into it internally.
Thanks again for the recommendation - it really means a lot to us!
Best wishes,
Reboxed Customer Experience Team 🌍
Good service
May 11, 2026
Reply from Reboxed®
Hi Babatunde,
Thank you for your review! We’re really pleased to hear this,
Best wishes,
Reboxed Customer Experience Team 🌍
Super fast and efficient.
May 12, 2026
Reply from Reboxed®
Hi Michelle,
Thank you for your review - We’re really pleased to hear you found the service efficient!
Best wishes,
Reboxed Customer Experience Team 🌍
Efficient
Efficient, effective. Easy and straightforward, would definitely use them again.
May 11, 2026
Reply from Reboxed®
Hi Alison,
Thank you for the great feedback! We’re so pleased to hear you found the process easy, straightforward, and efficient.
We really appreciate your support and look forward to helping you again in the future.
Best wishes,
Reboxed Customer Experience Team 🌍
Took me to chase order before finding out no stock
Ordered a phone with a quite short time between ordering and needing for a gift. Paid for 24hr delivery which would have been fine.
No delivery attempt made, order confirmation email received on the day I placed the order. When I made contact the day after delivery should have been made to ask for some form of tracking I was advised the item I had bought and paid for was out of stock. Item still showing, at time of receiving this information, as available on the website.
Full refund received, of course, 5 days later, but an absolute lack of communication from Reboxed.co regarding the situation causing many issues within the household to rectify the situation we now found ourselves in.... No gift and no money to therefore rectify that locally. As a result, you couldn't pay me to use their site now, absolute lack of trust and confidence in their ability to complete an order or have any respect to their customers
May 11, 2026
Reply from Reboxed®
Hi Chris,
Thank you for taking the time to leave your feedback, and we’re genuinely sorry for the disappointment and inconvenience caused here.
We completely understand how frustrating this must have been, especially as the phone was intended to be a gift and the lack of communication understandably made the situation even worse. Unfortunately, due to a stock discrepancy, the device you ordered was no longer available despite still showing online, and we sincerely apologise that this was not communicated to you sooner.
While we did process a full refund, including the delivery cost, we appreciate this does not make up for the stress and disruption caused. Your comments regarding communication and customer experience have been shared internally, as this is clearly not the level of service we aim to provide.
We’re very sorry we let you down on this occasion.
Best wishes,
Reboxed Customer Experience Team 🌍
A very efficient and positive experience.
The phone was delivered promptly. I am very pleased with it, and the condition is excellent. Thanks!
May 7, 2026
Reply from Reboxed®
Hi there,
Thank you so much for your kind feedback!
We're really pleased to hear you’re happy with the phone and its condition. We hope you enjoy your new device.
Best wishes,
Reboxed Customer Experience Team 🌍
Reply from Reboxed®
Hi Ben,
We are so sorry to hear this! The team are looking into this and a someone will reach out to you via email shortly.
Best wishes,
Reboxed Customer Experience Team 🌍
service was brilliant
service was brilliant, the product I received was disappointing but they honoured the warranty and gave me a full refund and a choice of replacement, shout out to Rachelle! thanks
May 15, 2026
Unprompted review
Reply from Reboxed®
Hi Mark,
Thank you for your feedback. We're sorry the original product was disappointing, but we’re really pleased we could put things right for you through the warranty process.
We’ll be sure to pass your kind words on to Rachelle as well!
Best wishes,
Reboxed Customer Experience Team 🌍
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