I've recently opened up several savings accounts online recently for both my wife and myself. Without any doubt the account with Recognise Bank was the easiest and most convenient to open. The websi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
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Was so easy and quick to apply and open account. Safe and secure with checking account to make sure money reaches correct account. No fuss or having to send detailed documentation. Account opened... See more
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Our Fixed Rate Saver had an excellent rate of interest. Just as important, on maturity we opted to split teh money 3 ways - one back to our designated account, the other two to two new Recognise accou... See more
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I opened a 1 year savings bond with a top rate and it took less than two minutes to complete the online application form. I paid money into the account and was immediately notified by email that the... See more
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Company details
Written by the company
Recognise Bank was founded in 2017 by experienced business owners who recognised the disconnect between traditional business banking and the needs of modern SMEs. We were frustrated with the lack of understanding, certainty and flexibility offered within the industry. In short, we believed that we could build a better bank. And so, we did. We received our banking licence in 2021 and quickly grew our community of loyal business and personal customers, with the help of our dedicated, diverse, and expert team. Recognising our customers is at the heart of what we do. Today, our hard work and customer centricity is demonstrated by our excellent rating on Trustpilot. We offer a range award-winning, secure FSCS protected savings accounts with competitive interest rates for individuals and businesses alike. Recognise Bank is authorised by the Prudential Regulatory Authority (PRA) and regulated by the Financial Conduct Authority (FCA) and the Prudential Regulatory Authority (PRA). Our eligible saving products are protected by the Financial Services Compensation Scheme (FSCS) up to £85,000 for individuals and businesses and £170,000 for joint accounts. We also offer a range of specialist lending products, and we aim to be as flexible as possible with all of our offerings and services, no matter what your business needs. It’s why our customers, brokers and partners love working with us.
Contact info
6a Austin Friars, EC2N 2HA, London, United Kingdom
- 0345 872 7888
- support@recognisesavings.co.uk
- recognisebank.co.uk
4.7
Excellent
898 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Recognise Bank
Hi Paul, thank you for your review. We're pleased to hear that you found our website easy to use.
Reply from Recognise Bank
Hi, thank you for your review. We're pleased to hear that you experienced very good communication throughout the account opening process.
Reply from Recognise Bank
Hi, thank you for your review. We're pleased to hear that you found our service excellent.
Quick and easy sign up.
Quick, simple and easy to sign up. Notified every time a deposit is made (within minutes).
June 4, 2026
Reply from Recognise Bank
Hi John, thank you for your review. We're glad to hear that you found our account easy to open.
Easy to open and operate
June 26, 2026
Reply from Recognise Bank
Hi, thank you for your review. We're pleased to hear that you found our account easy to open and operate.
Reply from Recognise Bank
Hi, thank you for review. We're pleased to hear that you found our account easy to set up.
Activating the account was a…nightmare.
Activating the account was a nightmare.The system would not accept anything that was fed into it!However the member of staff managed to sort it out for us,otherwise I would have asked for a full refund.Spending half a day on the task was ridiculous.
June 12, 2026
Reply from Recognise Bank
Hi Mr Collins, thank you for your review. We are sorry to hear that you experienced such difficulties when attempting to activate your account and are happy to hear we were able to resolve the problem. We really appreciate your feedback as it helps us make our products and service better. If there’s anything further we can do to assist, please don’t hesitate to contact a member of our team, who will be happy to help.
quick easy to understand
June 24, 2026
Reply from Recognise Bank
Hi David, thank you for your review. We're pleased to hear that our processes were quick and easy to understand.
Excellent customer service from Layla
June 9, 2026
Reply from Recognise Bank
Hi, thank you for your review. We're glad to hear that you found our customer service excellent.
Reply from Recognise Bank
Hi Sarah, thank you for your review. We're pleased to hear that you found our account easy to open.
Good interest rate.
June 3, 2026
Reply from Recognise Bank
Hi, thank you for your review. We're pleased to hear that you found our interest rate good.
Savings Account
I found it difficult to understand in the App that I had to open a current account (which I didn't want) and chose a Debit Card (I didn't want one) before I could open a savings account.
To fund the savings account you pay into the current account and then move the money into the savings account. You can't pay directly into the savings account.
June 4, 2026
Reply from Recognise Bank
Hi, thank you for your review. To use a Recognise Savings account, customers need to link and authenticate a nominated UK bank account so the account can be fully operated. If you’re still experiencing any issues, please contact us on 0345 872 7888. Our phone lines are open Monday to Friday, 9:00am–5:00pm, and our team will be happy to help.
The process of opening account was …
The process of opening account was very easy and very quick. The interest rate was one of the tops in the market. Account protected by FSCS.
June 4, 2026
Reply from Recognise Bank
Hi, thank you for your review. We're pleased to hear that you found our account opening process easy and quick.
Postal Reference number re online registration
Dislike: Unclear instruction regarding registering for online banking. When applying for the account I do not recall any mention of needing a postal reference in order to use online banking. I managed to do all the transactions I needed without receiving the number. Upon receipt of the number I followed the instruction, but have not accessed my account on line since. I have put a false date as date of experience as I do not recall the exact date I applied for the account, without logging on. Survey is poor as it has in sufficient options for replies, e.g. date of experience.
June 1, 2026
Reply from Recognise Bank
Hi Richard, thank you for your review. We understand your concerns and are continuously working to improve our services. We are sorry you experienced difficulties with navigating your online account. We send customers an authentication code in the post in order to authenticate their nominated account as part of our security process. If you are continuing to have any issues completing the verification of your nominated account, please let us know and we will look to support you further. You can contact our team by emailing support@recognisesavings.co.uk or call us on 0345 872 7888.
The acknowledgment of a deposit which…
The acknowledgment of a deposit which came through really quickly and the fact that the funds are added to my account similarly quickly. Good service!
June 21, 2026
Reply from Recognise Bank
Hi Michael, thank you for your review. We're pleased to hear that you had a good experience with our service.
Reply from Recognise Bank
Hi David, thank you for your review. We're pleased to hear that you had a good experience saving with us.
Verification process was straight…
Verification process was straight forward and easy to use. Good information and the app. Happy so far.
June 26, 2026
Reply from Recognise Bank
Hi Precious, thank you for your review. We're glad to hear that you found our verification process straightforward and easy to use.
Reply from Recognise Bank
Hi, thank you for your review. We're pleased to hear that the process was easy.
Took a chance to open a one year bond…
Took a chance to open a one year bond as interest rate was very good. Initial setup was okay and was able to transfer in twice and access my account online. Real problem has been the very inefficient authentication system - having received an email to authenticate my funding account and not having received any code in the mail. The fact is that the bank already received two payments from my funding account to set up the bond- but now I'm repeatedly asked to authenticate my funding account? This morning (24/6) I received a further email asking me to authenticate my funding account- I called customer services to explain what was going on and that no code had been received by mail. Six hours later I received the code from Recognise Bank in the mail- dated 10/6. Of course this number is no longer valid as I requested another this morning after receiving the email. Seems a most inefficient and time consuming system compared to other bond providers I have. Impressed with interest rates- other aspects less so!
June 24, 2026
Unprompted review
Reply from Recognise Bank
Hello, thank you for your review. We are glad to hear your initial setup went well and you are impressed by our rates. However, we are sorry that you have faced delays in receiving your authentication code, we send an authentication code in order to authenticate your nominated bank account as part of our security process. We are sorry that a delay in you receiving the code has caused issues- our authentication codes are valid for up to 30 days to allow time to validate your successfully validate your account. If you are continuing to have any issues completing the verification of your nominated account please let us know and we will look to support you further.
patience
rather cumbersome system that could be streamlined. Helpful staff to guide you thro, rates very good
June 22, 2026
Reply from Recognise Bank
Hi, thank you for sharing your experience.
We’re glad to hear that you found our staff helpful and that you were pleased with our rates. We always aim to provide supportive guidance throughout the process.
We also appreciate your comments regarding the system. We’re continually reviewing and improving our processes, and feedback like yours is invaluable in helping us identify where we can make things more streamlined for our customers.
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