I've recently opened up several savings accounts online recently for both my wife and myself. Without any doubt the account with Recognise Bank was the easiest and most convenient to open. The websi... See more
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Review summary
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Was so easy and quick to apply and open account. Safe and secure with checking account to make sure money reaches correct account. No fuss or having to send detailed documentation. Account opened... See more
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Our Fixed Rate Saver had an excellent rate of interest. Just as important, on maturity we opted to split teh money 3 ways - one back to our designated account, the other two to two new Recognise accou... See more
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I opened a 1 year savings bond with a top rate and it took less than two minutes to complete the online application form. I paid money into the account and was immediately notified by email that the... See more
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Company details
Written by the company
Recognise Bank was founded in 2017 by experienced business owners who recognised the disconnect between traditional business banking and the needs of modern SMEs. We were frustrated with the lack of understanding, certainty and flexibility offered within the industry. In short, we believed that we could build a better bank. And so, we did. We received our banking licence in 2021 and quickly grew our community of loyal business and personal customers, with the help of our dedicated, diverse, and expert team. Recognising our customers is at the heart of what we do. Today, our hard work and customer centricity is demonstrated by our excellent rating on Trustpilot. We offer a range award-winning, secure FSCS protected savings accounts with competitive interest rates for individuals and businesses alike. Recognise Bank is authorised by the Prudential Regulatory Authority (PRA) and regulated by the Financial Conduct Authority (FCA) and the Prudential Regulatory Authority (PRA). Our eligible saving products are protected by the Financial Services Compensation Scheme (FSCS) up to £85,000 for individuals and businesses and £170,000 for joint accounts. We also offer a range of specialist lending products, and we aim to be as flexible as possible with all of our offerings and services, no matter what your business needs. It’s why our customers, brokers and partners love working with us.
Contact info
6a Austin Friars, EC2N 2HA, London, United Kingdom
- 0345 872 7888
- support@recognisesavings.co.uk
- recognisebank.co.uk
4.7
Excellent
898 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Recognise Bank
Hi Jacqui, thank you for your kind feedback!
We’re delighted to hear that you found the process helpful and easy to do business with. Providing a straightforward and supportive experience is always our aim, so it’s great to know we’re getting it right.
If there’s ever anything more we can assist you with, please don’t hesitate to get in touch with our team.
Fairly easy to open account and…
Fairly easy to open account and competitive savin gs rate.
June 10, 2026
Reply from Recognise Bank
Hi, thank you for your review.
We’re glad to hear that you found the account easy to open and were pleased with our competitive savings rate. We appreciate you taking the time to share your experience.
Very helpful with managing their system…
Very helpful with managing their system operators very helpful and patient would recommend!
June 6, 2026
Reply from Recognise Bank
Hi Brian, thank you for your feedback.
We’re pleased to hear that our team was helpful and patient in supporting you. We appreciate your recommendation and thank you for taking the time to share your experience.
So easy to set up and use account.
So easy to set up and use account.
App seems good although to be fair I haven't used it a great deal.
June 12, 2026
Reply from Recognise Bank
Hi Neil, thank you for sharing your positive experience.
We’re pleased to hear that you found the account easy to set up and use, and that your initial experience with the app has been positive. We appreciate you taking the time to share your feedback.
Efficient
Efficient. Good communication and customer service. Easy to navigate website. Good interest rates.
June 5, 2026
Reply from Recognise Bank
Hi Monica, thank you for your positive review.
We’re pleased to hear that you found our service efficient, with good communication and customer support, and that you found the website easy to navigate. We appreciate you taking the time to share your experience.
Fixed Term Deposit opening account…
Fixed Term Deposit opening account process easy online, then additional identification and verification was required. But I had to provide them by post which delayed the account opening process. Customer service was excellent, staff were friendly and knowledgeable. I'm assuming that their interest rate was great and therefore they were inundated with applications and it took quite a while to work through the process. But account opened and I'm satisfied as they communicated with me at each stage of the onboarding process.
June 12, 2026
Reply from Recognise Bank
Hi, thank you for sharing your experience. We’re sorry to hear that parts of the process took longer than you expected, but we’re pleased that our team was able to support you and keep you informed throughout. We’re glad to know that everything was resolved and that you’re satisfied with your account.
opening a new account
It was quick and easy to open a new account with good rates of interest.
June 3, 2026
Reply from Recognise Bank
Hi Patricia, thank you for your review. We’re pleased to hear that you found the account opening process quick and easy, and that our rates met your expectations. We appreciate you taking the time to share your experience.
us for purpose
if you need proof. unlike the rest.no time to mess about.gone with close brothers.
June 16, 2026
Reply from Recognise Bank
Hi Peter, thank you for taking the time to share your feedback.
As part of our application process, we may sometimes need to request additional documentation to help progress an application. This is particularly the case when we’re unable to verify certain information electronically, as we have a responsibility to ensure all details are accurate and meet regulatory requirements.
We’re sorry to hear that you’ve chosen to proceed with another provider, but we do appreciate you sharing your experience with us. Your feedback is valuable and helps us continue to improve our service.
If there’s anything further we can do to assist, please don’t hesitate to contact a member of our team, who will be happy to help.
Positive review
Quick to answer the phone. Customer service agent spoke clearly.
The only thing I'd suggest is to have an app.
June 12, 2026
Reply from Recognise Bank
Hi Stel, thank you for your review. We’re pleased to hear that your call was answered quickly and that you found our team clear and helpful. We also appreciate your suggestion. We regularly re view our customer feedback and will consider your suggestion as part of the future renewal of the service that we offer.
Very easy to use and clear English
June 8, 2026
Reply from Recognise Bank
Hi, thank you for your review. We’re glad to hear that you found everything easy to use and the information clear. We appreciate you taking the time to share your experience.
Early days but so far so good
Early days but so far so good. Easy setup and nominated account verification.
June 4, 2026
Reply from Recognise Bank
Hi, thank you for your review. We’re pleased to hear that your experience has been positive so far and that you found the setup and verification process easy. We appreciate you taking the time to share your experience.
Reply from Recognise Bank
Hi, thank you for sharing your experience. We’re glad to hear that you found our rates competitive and the application process straightforward. We appreciate you taking the time to share your feedback.
Good information on product and easy to…
Good information on product and easy to open an account.
June 19, 2026
Reply from Recognise Bank
Hi, thank you for your review. We’re pleased to hear that you found the product information clear and the account opening process easy. We appreciate you taking the time to share your experience.
Great fixed rate account.
Easy to open account and good interest rates. Immediate notification when funds deposited.
June 19, 2026
Reply from Recognise Bank
Hi, thank you for sharing your experience. We’re pleased to hear that you found the account easy to open and were happy with our rates, as well as the prompt deposit notifications. We appreciate you taking the time to share your feedback.
Faulty analysis of Nat West sort codes.
I tried to open an account for a 1 year fixed interest and the system at Recognise would not 'recognise' my Nat West bank sort code, where I had had a current account for over 50 years!
Fortunately for Recognise, a person called Julie looked into the matter and got their IT department to make adjustments - eventually. It took two weeks with a lot of faffing but eventually was sorted and they honoured the original interest rate, which had changed downward in the interim.
May 28, 2026
Reply from Recognise Bank
Hi Alison, thank you for your review. We’re sorry to hear that you experienced some delays during the account opening process, but we’re pleased that our team was able to resolve this for you and honour the original rate. We appreciate you taking the time to share your experience.
Very efficient online experience
Very easy and quick to set up account and instant notifications when making deposits.
June 5, 2026
Reply from Recognise Bank
Hi Julie, thank you for taking the time to provide your experience. We’re pleased to hear that you found the account setup quick and straightforward, and that you valued the instant deposit notifications. We appreciate your feedback.
Great bank
Great bank, easy to set accounts up on line, very good interest rates on fixed terms, very happy to invest and trust my money is safe
June 1, 2026
Reply from Recognise Bank
Hi Stephen, thank you for providing us with such positive feedback. We’re delighted to hear that you found our service easy to use and felt confident in both our rates and security. We appreciate you taking the time to share your experience.
Reply from Recognise Bank
Hi Clive, thank you for your review. We’re pleased to hear that you experienced efficient service and appreciate you taking the time to share your feedback.
Very easy to open and fund account
Very easy to open and fund account. Best interest rates at the time. The account can be managed through their website which for me works far better thane a phone app.
June 12, 2026
Reply from Recognise Bank
Hi Paul, thank you for sharing your experience. We’re pleased to hear that you found both the account opening and funding process easy, and that our rates met your expectations. It’s great to know that our service works for you. We appreciate you taking the time to leave your review.
Friendly and helpful call centre
June 10, 2026
Reply from Recognise Bank
Hi Michael, thank you for sharing your experience. We’re glad to hear that you found our team friendly and helpful, and appreciate you taking the time to provide your feedback.
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