I've recently opened up several savings accounts online recently for both my wife and myself. Without any doubt the account with Recognise Bank was the easiest and most convenient to open. The websi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Was so easy and quick to apply and open account. Safe and secure with checking account to make sure money reaches correct account. No fuss or having to send detailed documentation. Account opened... See more
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Our Fixed Rate Saver had an excellent rate of interest. Just as important, on maturity we opted to split teh money 3 ways - one back to our designated account, the other two to two new Recognise accou... See more
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I opened a 1 year savings bond with a top rate and it took less than two minutes to complete the online application form. I paid money into the account and was immediately notified by email that the... See more
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Company details
Written by the company
Recognise Bank was founded in 2017 by experienced business owners who recognised the disconnect between traditional business banking and the needs of modern SMEs. We were frustrated with the lack of understanding, certainty and flexibility offered within the industry. In short, we believed that we could build a better bank. And so, we did. We received our banking licence in 2021 and quickly grew our community of loyal business and personal customers, with the help of our dedicated, diverse, and expert team. Recognising our customers is at the heart of what we do. Today, our hard work and customer centricity is demonstrated by our excellent rating on Trustpilot. We offer a range award-winning, secure FSCS protected savings accounts with competitive interest rates for individuals and businesses alike. Recognise Bank is authorised by the Prudential Regulatory Authority (PRA) and regulated by the Financial Conduct Authority (FCA) and the Prudential Regulatory Authority (PRA). Our eligible saving products are protected by the Financial Services Compensation Scheme (FSCS) up to £85,000 for individuals and businesses and £170,000 for joint accounts. We also offer a range of specialist lending products, and we aim to be as flexible as possible with all of our offerings and services, no matter what your business needs. It’s why our customers, brokers and partners love working with us.
Contact info
6a Austin Friars, EC2N 2HA, London, United Kingdom
- 0345 872 7888
- support@recognisesavings.co.uk
- recognisebank.co.uk
4.7
Excellent
898 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Mainly the person I needed to…
Mainly the person I needed to telephone. She was patient and clear.
June 2, 2026
Reply from Recognise Bank
Hi Kay, thank you for your positive review. We are pleased that our team were able to help and appreciate you taking the time to share your experience.
Easy to contact
Easy to contact, spoke to a human very quickly without having to listen to music for ages!, very helpful and efficient. Easy to open account. Great interest rates
June 9, 2026
Reply from Recognise Bank
Hi Sarah, thank you for sharing your experience. We are pleased to hear that our team was able to assist you promptly and that your experience was both efficient and positive. We appreciate your feedback.
Reply from Recognise Bank
Hi Christine, thank you for sharing your feedback. We are pleased that you found our website easy to navigate and the account opening instructions clear and informative.
A Cautionary Tale - Bad Experience
A word of warning to prospective customers of this so called "Bank".
I tried to open a one year fixed saver only to receive multiple conflicting emails about how to deposit funds i.e, the Reference was "Application Number" in the first email and the "Account number" in the second email.
Given this and the fact that the actual Account No / Sort code given was listed as Clear Bank LTD and NOT Recognise Bank, red warning signs were going off. The whole thing seemed suspicious and amateurish.
I decided to fire off an email to the support team in order to assuage my fears that this might be a scam. To say the response was wholly insufficient would be an understatement. They didn't even address my concerns at all.
After such a poor experience, trusting my savings with them is unthinkable. Would not recommend dealing with this company at all.
June 8, 2026
Unprompted review
Reply from Recognise Bank
Hi Ben, thank you for your feedback, and we’re sorry to hear about your concerns.
To clarify, the different references provided in our emails are intentional. Before your account is fully opened, funding can be made using your application reference. Once the account is live, you’re then asked to use your account number. Both references are valid and would successfully credit your account.
Regarding ClearBank, this is our clearing bank partner and is used to process payments securely. This is referenced in our FAQs to help explain why their details appear when making transfers.
We’re sorry that our earlier response didn’t fully address your concerns, and we appreciate your feedback on this.
If you’d like to discuss things further, please contact us on 0345 872 7888 (Monday to Friday, 9:00am–5:00pm), where we’d be happy to help.
Reply from Recognise Bank
Hi, thank you for your review. We’re glad you received great, personal, and prompt service.
Excellent experience getting up and running!
All is absolutely excellent here : the online interface is first-class : communication is flawless.
My Savings Bond was up and running in seconds : email confirmation at each stage of the process was instant : confirmation of payments [text and email] arrive either immediately [if sent *during* the working day] otherwise first thing the next day.
The interest rate was Top of the League Tables, too.
A model of how online investment through fixed-rate savings accounts ought to be.
June 1, 2026
Reply from Recognise Bank
Hi Graham, thank you for your review. We're glad to hear that you had a good experience opening an account. We really appreciate your feedback.
Reply from Recognise Bank
Hi, thank you for sharing your feedback. We really appreciate you sharing your experience!
Easy set up and very fast confirmation…
Easy set up and very fast confirmation of deposits
June 1, 2026
Reply from Recognise Bank
Hi, thank you for your review. We’re pleased to hear you found the setup easy and the deposit confirmation fast.
Easy-to-open & competitive fixed rate bond account
I recently opened a fixed-rate bond with Recognise Bank. The account creation process was easy to follow online. Competitve interest rate. So far so good...
June 3, 2026
Reply from Recognise Bank
Hi James, thank you for your review. We’re glad to hear the account setup was easy to follow and that you’re happy with the competitive rate.
Polite
Polite, helpful, friendly customer service.Products competitive. As a new customer very pleased.
June 2, 2026
Reply from Recognise Bank
Hi Barry, thank you for your review. We’re pleased to hear that you found our customer service polite, helpful, and friendly, and that our products are competitive. We really appreciate your feedback.
Reply from Recognise Bank
Hi Alison, thank you for your feedback. We’re pleased to hear you found the account opening process nice, easy, and secure.
Reply from Recognise Bank
Hi Rae, thank you for your review. We're happy to hear that you found the service friendly, competent and trustworthy.
Reply from Recognise Bank
Hi, thank you for your review. We're happy to hear that you found it easy to access and that the notifications keep you updated promptly.
Reply from Recognise Bank
Hi Joanne, thank you for your review. We're pleased to hear that you had a good experience saving with us.
Opening a Savings Account
The process for opening a Fixed Interest Savings Account and depositing money was quick, seamless and extremely easy. All done online using easy to follow instructions. Money transfers done in minutes rather than days, thus allowing interest to be earned virtually immediately. Very impressive.
June 1, 2026
Reply from Recognise Bank
Hi, thank you for your review. We're pleased to hear that you found our account opening process quick and seamless. We really appreciate your feedback.
Good clear information and very helpful…
Good clear information and very helpful staff when i make telephone contact.
June 1, 2026
Reply from Recognise Bank
Hi, thank you for your review. We're pleased to hear that you had a good experience with our customer service team.
straightforward and attractive rates…
straightforward and attractive rates made opening an account a no brainer.
May 28, 2026
Reply from Recognise Bank
Hi Rob, thank you for your review. We're happy to hear that you enjoyed our attractive rates.
Fantastic!
So easy to navigate. Clear website. Communication brilliant. Love that at each deposit you receive notification.
Will recommend to others! Thank you and well done!
May 31, 2026
Reply from Recognise Bank
Hi, thank you for your review. We're pleased to hear that you found our website clear and the communication was brilliant. We really appreciate your feedback.
Very fast service
May 30, 2026
Reply from Recognise Bank
Hi Ian, thank you for your review. We're happy to hear that you found our service fast. We really appreciate your feedback.
Easy process to open an account on-line.
May 29, 2026
Reply from Recognise Bank
Hi, thank you for your review. We're pleased to hear that you found our account opening process easy.
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