I like companies that are easy to deal with and in the case of Recognise Bank easy to set up a fixed rate savings account with them. They were on the Martin Lewis Money Saving Expert site which adde... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am already a customer and have been very satisfied with the efficiency and contact at Recognise, as well as their good savings rates. Being able to speak to helpful customer service people is a hu... See more
Company replied
Opened a savings account t recently. Excellent to be honest - very easy to open the account. Spoke to a young lady in customer services to clarify a point - most helpful indeed. The technology inv... See more
Company replied
I was highly impressed by the level of service and general efficiency of Recognise Bank. Very often it is the case that companies, in general terms, let their customers down with inferior service.... See more
Company replied
Company details
Written by the company
Recognise Bank was founded in 2017 by experienced business owners who recognised the disconnect between traditional business banking and the needs of modern SMEs. We were frustrated with the lack of understanding, certainty and flexibility offered within the industry. In short, we believed that we could build a better bank. And so, we did. We received our banking licence in 2021 and quickly grew our community of loyal business and personal customers, with the help of our dedicated, diverse, and expert team. Recognising our customers is at the heart of what we do. Today, our hard work and customer centricity is demonstrated by our excellent rating on Trustpilot. We offer a range award-winning, secure FSCS protected savings accounts with competitive interest rates for individuals and businesses alike. Recognise Bank is authorised by the Prudential Regulatory Authority (PRA) and regulated by the Financial Conduct Authority (FCA) and the Prudential Regulatory Authority (PRA). Our eligible saving products are protected by the Financial Services Compensation Scheme (FSCS) up to £85,000 for individuals and businesses and £170,000 for joint accounts. We also offer a range of specialist lending products, and we aim to be as flexible as possible with all of our offerings and services, no matter what your business needs. It’s why our customers, brokers and partners love working with us.
Contact info
6a Austin Friars, EC2N 2HA, London, United Kingdom
- 0345 872 7888
- support@recognisesavings.co.uk
- recognisebank.co.uk
4.7
Excellent
898 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Faultless - Would Recommend
Really simple and easy to set up account and add funds. Great 2 year fixed rate (best available at time of opening) & FSCS protected, so total peace of mind - happy customer here :)
June 5, 2026
Reply from Recognise Bank
Hi Ros, thank you for taking the time to leave your review. We’re delighted to hear that you found the account easy to set up, with a smooth funding process, and that you were pleased with our fixed rate and FSCS protection. We appreciate you sharing your experience.
Easy account to open
Easy account to open. Best fixed term interest rates on the market.
Excellent
June 14, 2026
Reply from Recognise Bank
Hi John, thank you for your review. We’re pleased to know that opening your account was simple and that our fixed term rates met your expectations. Thank you for sharing your feedback.
Excellent customer support
Excellent customer service on the phone. The staff I spoke with were friendly and very helpful and all issues were dealt with very efficiently.
June 8, 2026
Reply from Recognise Bank
Hi William, thank you for your review. We’re delighted to hear that you received friendly and helpful support from our team and that your queries were handled efficiently. We appreciate you taking the time to share your experience.
Reply from Recognise Bank
Hi Philip, thank you for sharing your experience. We’re glad to hear you were pleased with our interest rate and appreciate you taking the time to recommend us!
Easy to set up online and a good rate…
Easy to set up online and a good rate of interest compared to high street banks
June 19, 2026
Reply from Recognise Bank
Hi Paul, thank you for your review. We are glad to hear that you found the online setup simple and our rates competitive. We appreciate you taking the time to share your experience.
Reply from Recognise Bank
Hi Rob, thank you for giving us your updated review. We appreciate you taking the time to provide your feedback.
Easy to use the app
June 1, 2026
Reply from Recognise Bank
Hi Susan, thank you for your review. We’re glad to hear that you found the app easy to use and appreciate you taking the time to share your experience.
Application process was straightforward
April 13, 2026
Reply from Recognise Bank
Hi Mohammed, thank you for your review. We’re glad to hear the application process felt simple and easy to complete. We appreciate you taking the time to share your experience.
Very good and efficient service.
June 5, 2026
Reply from Recognise Bank
Hi Sandria, thank you for taking the time to provide your review. We’re glad to hear you’ve had a very good and efficient service and that your experience was so positive.
Very helpful and friendly staff on the…
Very helpful and friendly staff on the telephones.
June 5, 2026
Reply from Recognise Bank
Hi, thank you for sharing your experience.
We’re really pleased to hear you found our team helpful and friendly on the phone - it means a lot to us!
Very helpful with any questions
Very helpful with any questions. You receive an email within five minutes of any deposits made. I would definitely recommend.
June 1, 2026
Reply from Recognise Bank
Hi Michael, we’re pleased to hear you found everything helpful and that the deposit notifications are quick. We really appreciate your recommendation!
Reply from Recognise Bank
Hi Chris, thank you for sharing your experience. We’re delighted to hear that everything was set up quickly and that you were kept well informed throughout the process.
Simple and Straightforward Process
I found the experience of opening an account with Recognize Bank very easy. It was simple and straightforward and I got an immediate response to my application.
May 25, 2026
Reply from Recognise Bank
Hi, thank you for your feedback. We’re delighted to hear that you found the account opening process easy and that your application was responded to promptly.
Reply from Recognise Bank
Hi Susan, thank you for taking the time to share your feedback. We are glad to hear that your account opening was so positive. If you need anything further, please do not hesitate to get in touch.
Easy to set account up and lots of…
Easy to set account up and lots of correspondence at each stage.
I would recommend.
June 2, 2026
Reply from Recognise Bank
Hi Peter, thank you for sharing your experience. We are pleased to hear that you found the account setup straightforward and appreciated the updates throughout the process. Thank you for your recommendation.
Excellent information and very easy to…
Excellent information and very easy to set up an account
June 4, 2026
Reply from Recognise Bank
Hi Clark, thank you for taking the time to share your experience. We are delighted to hear that you found the information clear and the account opening process easy.
Easy to open joint account
Easy to open joint account. ID information handled quickly and easily.
May 29, 2026
Reply from Recognise Bank
Hi Janet, thank you for taking the time to share your feedback. We are pleased to hear that your account opening was straightforward and you felt things were handled efficiently. We appreciate you sharing your experience.
Reply from Recognise Bank
Hi, thank you for sharing your experience. We are pleased to hear that you found out service easy to use and had a positive experience.
Reply from Recognise Bank
Hi, thank you for sharing your feedback. We have been trying to contact you to find out further information about your review and how we can improve. Our phone number is 0345 872 7888 and our phone lines are open Monday to Friday, 9:00am–5:00pm. Thanks again for taking the time to share your experience with us.
Savings account interest rate is good (…
Savings account interest rate is good ( 1 year fix) and account set up process was straightforward and smooth.
June 1, 2026
Reply from Recognise Bank
Hi, thank you for your positive review. We’re delighted to hear that you were happy with our rates and found the account setup process straightforward. We appreciate you taking the time to share your experience.
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