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Review summary

Created with AI, based on recent reviews

Evaluating 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often noting that items like laptops and PCs arrive in pristine, like-new condition with no visible damage and perform exceptionally well. Many people highlight the fast and stable performance of their purchases, making them suitable for various uses, from university studies to gaming. The delivery service is frequently commended for its speed, secure packaging, and efficiency, with several consumers receiving their orders promptly and in perfect condition. Reviewers also appreciate the overall service, finding the purchasing process easy and straightforward, and the support team responsive. However, some customers also noted issues with faulty products, such as a refurbished laptop that started freezing and shutting down shortly after purchase. A few other people also felt that the product specifications on the website were not always 100% clear, or that certain details like the rear view of a computer were missing.

What people talk about most

Product

Consumers generally express satisfaction with the product quality. Many reviewers highlight that items arrive... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the excellent condition... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the quick and prompt delivery of... See more

Service

People report positive experiences with service. Many customers praise the great service and products,... See more

User experience

Reviewers highlight positive aspects of user experience. Customers praise the pristine condition of devices,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to find a PC and order. Pad a little extra for express post. Two days later, the device arrived extremely well packaged and exactly as described. One of those gratifying purchases that some organ... See more

Rated 5 out of 5 stars

I recently purchased a refurbished Surface Laptop 4. The laptop arrived in very clean condition. No visible damage, and it looked almost like new. Setup was smooth, and everything worked proper... See more

Rated 5 out of 5 stars

The site lay out was extremely accessible. My item arrived very quick and in extremely secure packaging! Very impressed with their service throughout. The laptop had 0 scratches and runs like an absol... See more

Rated 5 out of 5 stars

Another great laptop purchase! Updated my son's laptop for school with a Lenova Thinkpad X1. Another great shopping experience with Recompute. I always buy refurbed now - laptops and phones. The w... See more


Company details

  1. Computer and Accessories Store

Information provided by various external sources

Find great deals on refurbished desktops, laptops or servers at Recompute. We offer free delivery Australia wide. Shop online now or visit our showroom.


Contact info

4.8

Excellent

TrustScore 5 out of 5

893 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

The service was absolutely incredible

The service was absolutely incredible. When I had an issue with 1st device the team went above and beyond to find a solution and quickly got a new device shipped to me. The 2nd device is perfect for my needs, works better than expected and feels brand new, at fraction a brand new price. Definitely recommend and would also purchase other devices from them. Thank you again Recompute team

March 19, 2025
Rated 5 out of 5 stars

My 4th Recompute Laptop

This is my fourth Recompute Laptop and they have all worked flawlessly. I know I can trust them to ship me a reliable product and to take care of it if there are any issues. The other three are still going strong too, either as backups or in the hands of family that I've passed them on to.

March 19, 2025
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Rated 4 out of 5 stars

No charge cable

I bought a refurbished laptop for my daughter. The laptop came quickly but without a charge cable. Luckily I had a spare. But if I hadn’t we would have been in trouble. We have had no problems with the laptop but I find it hard to believe that any company would sell a laptop without a cable.

UPDATE
I am happy to report that the company reached out to me after the review and sent out a cable. I’m happy it has been resolved.

January 20, 2025
Recompute logo

Reply from Recompute

Hi Gabrielle,

Thanks for the feedback. You should definitely get a charging cable with your laptop.

Please send us a quick email with your details and we'll get one shipped out to you right away. Apologies for any inconvenience.

PS: Please double-check the box just in case.. It's easily missed as it's often in its own compartment.

Rated 5 out of 5 stars

The laptop we purchased was exactly as…

The laptop we purchased was exactly as described. It is in great condition. After having negative experiences purchasing second hand devices from other stores, Recompute is now our go to because we know they are trustworthy.

January 22, 2025
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Rated 5 out of 5 stars

As described. Works well

Easy to navigate recompute website and place order. Arrived quickly and was well packed Computer looks good without external scratches or dings- as described. So far the computer works well, without issues. Would definitely buy again from Recompute

January 22, 2025
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Rated 5 out of 5 stars

trustworthy and realible.

It was very straight forward experience, the website is user friendly and has usefull information about their products. The prices are reasonable for what you are getting, my laptop came in mint condition and was packed well.

December 23, 2024

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