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Review summary

Created with AI, based on recent reviews

Evaluating 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often noting that items like laptops and PCs arrive in pristine, like-new condition with no visible damage and perform exceptionally well. Many people highlight the fast and stable performance of their purchases, making them suitable for various uses, from university studies to gaming. The delivery service is frequently commended for its speed, secure packaging, and efficiency, with several consumers receiving their orders promptly and in perfect condition. Reviewers also appreciate the overall service, finding the purchasing process easy and straightforward, and the support team responsive. However, some customers also noted issues with faulty products, such as a refurbished laptop that started freezing and shutting down shortly after purchase. A few other people also felt that the product specifications on the website were not always 100% clear, or that certain details like the rear view of a computer were missing.

What people talk about most

Product

Consumers generally express satisfaction with the product quality. Many reviewers highlight that items arrive... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the excellent condition... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the quick and prompt delivery of... See more

Service

People report positive experiences with service. Many customers praise the great service and products,... See more

User experience

Reviewers highlight positive aspects of user experience. Customers praise the pristine condition of devices,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to find a PC and order. Pad a little extra for express post. Two days later, the device arrived extremely well packaged and exactly as described. One of those gratifying purchases that some organ... See more

Rated 5 out of 5 stars

I recently purchased a refurbished Surface Laptop 4. The laptop arrived in very clean condition. No visible damage, and it looked almost like new. Setup was smooth, and everything worked proper... See more

Rated 5 out of 5 stars

The site lay out was extremely accessible. My item arrived very quick and in extremely secure packaging! Very impressed with their service throughout. The laptop had 0 scratches and runs like an absol... See more

Rated 5 out of 5 stars

Another great laptop purchase! Updated my son's laptop for school with a Lenova Thinkpad X1. Another great shopping experience with Recompute. I always buy refurbed now - laptops and phones. The w... See more


Company details

  1. Computer and Accessories Store

Information provided by various external sources

Find great deals on refurbished desktops, laptops or servers at Recompute. We offer free delivery Australia wide. Shop online now or visit our showroom.


Contact info

4.8

Excellent

TrustScore 5 out of 5

893 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 4 out of 5 stars

Not quite as advertised but still good value

All-In-One computer purchased was very good value and arrived in good condition, but...

The stand supplied was not as pictured online, and is clearly not suitable for the computer I purchased - it attaches OK, but the design limits the usability of the machine.

They say they didn't receive the 2 messages I sent them via their website, but after posting my initial review here they did get in touch and attempt to resolve the issue.

I'm still not overly happy that their pictures online didn't match what I was sent, but it was a cheap, good quality second-hand machine and I can't fault the value.

July 23, 2024
Recompute logo

Reply from Recompute

Hi Ian,
Sorry to hear about your experience. We weren't able to find any emails or tickets from you regarding this issue. We've tried giving you a call and left a message yesterday afternoon. Please call us back when you get a chance so we can resolve this for you.

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Rated 5 out of 5 stars

Desktop computer setup

I bought a desktop computer setup, which was as described and came quickly. I was able to set it up with no problems, except that it didn't have a wifi adaptor. I called up recompute and they helpfully sent one out to me that day, for a reasonable price. Would recommend this business.

June 17, 2024
Rated 5 out of 5 stars

helpful

Easy to use. Fast delivery. Most and instantly helpful on subsequent telephone call.

June 21, 2024
Rated 5 out of 5 stars

Your service is spot-on..

Your service is spot-on... Quick delivery of product that is clean and well presented with pre-installed software to handle Word and Spreadsheets as well as Audio.
Your laptops have obviously been thoroughly tested as my first purchase (over 7 years ago) is still going strong.
I would recommend your computers to anyone, as I have recently purchased 3 more for family and friends.

June 17, 2024
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Rated 4 out of 5 stars

The recompute company is very good the…

The recompute company is very good the item I bought was as new in appearance the people are also helpful my only complaint is the delivery of my product not pointing to recompute but Australia post unbelievable slow service

June 20, 2024
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