I was refunded the monthly purchase after calling a man (I wish I could remember his name) on customer service. I didn’t notice there was a checkbox for a monthly thing instead of the 7-day trial. He... See more
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Review summary
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Reviews shaping this summary
Record Finder worked pretty well for me. I hope the superior Court of San Francisco approves of the search results I found there. Sometimes I paid the $15 charges and the requests for another $15 po... See more
Company replied
I spoke with your associate named Lovely (sp. ?) needing help about a mistake I had made. Polite, pleasant, and professional, she resolved my issue satisfactorily and making sure I understood that... See more
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Cath has the best customer service. She was polite and proactive and explained every step as we went. What I thought was going to be a tedious experience asking for a refund was made pleasant and so f... See more
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Company details
- #20 of 32 best companies in Information Service
Information provided by various external sources
Access 2 billion public records online from thousands of US federal, state, city and county criminal, vital and driving public sources. People search for everyone.
Contact info
Lewis Wharf 227, 02110, Boston, United States
- recordsfinder.com
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Although I couldn’t use it very much
Although I couldn’t use it very much, the support was great and solve my problems.
April 11, 2026
Reply from Records Finder
Hello Eduardo,
Thank you for your 5-star rating and feedback. We’re glad to know our support team assisted you and resolved your concerns.
We appreciate your support and are always here if you need further help.
Sincerely,
Meliza
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
The service was good but not quite what…
The service was good but not quite what I was looking for thank you
April 10, 2026
Reply from Records Finder
Hello Adam,
Thank you for your feedback. We're glad our service was good, though we're sorry it didn’t fully meet your expectations.
I would love to turn things around and make it right if I can. Please reach out to me at askgoodcar@ask.goodcar.com or call me. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
I had an amazing person helping me…
I had an amazing person helping me today with my plan and the customer service was awesome!!
April 7, 2026
Reply from Records Finder
Hi Michelle,
Thank you for taking the time to give us a review. We're happy you're pleased with the assistance you received. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Reply from Records Finder
Hello Augie,
Thank you very much for your 5-star review. We are delighted to hear that you found our service helpful and easy to use. Your kind feedback is greatly appreciated and motivates us to continue providing the best possible experience.
Thank you once again for your support.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
The only thing right was my name
The only thing right was my name, almost everything was wrong. Didn't get the one thing I was looking for correct.
April 3, 2026
Reply from Records Finder
Hello Michelle,
Thank you for sharing your feedback. I'm sorry about the inaccuracy of our report. I understand how frustrating it must be not to get the accurate information you needed. We source data from records made available freely and publicly by state and local offices, agencies, and departments. Data may contain errors and omissions due to legal restrictions beyond our control.
To learn more about where we get data from, please visit https://recordsfinder.com/faq/.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Reply from Records Finder
Hello Aqsa,
Thank you so much for your kind words! We’re glad you were satisfied with your experience and that our staff took good care of you.
If you need further assistance, please don’t hesitate to contact us. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
He was very polite and helpful!
March 31, 2026
Reply from Records Finder
Hello Karin,
Thank you very much for your kind 5-star review. We are delighted to hear that you found our team member polite and helpful during your experience. Providing courteous and attentive service is something we take great pride in, and your feedback is truly appreciated.
We look forward to serving you again in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
They were very informative and helpful…
They were very informative and helpful to my questions!
April 1, 2026
Reply from Records Finder
Hello Julia,
Thank you very much for your 5-star review. We sincerely appreciate your kind feedback and are pleased to hear that you found our team informative and helpful in addressing your questions. Delivering clear, accurate, and supportive assistance is very important to us, and your comments are truly encouraging.
Should you require any further assistance, please do not hesitate to reach out. We look forward to serving you again.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
You were professional …
You were professional and clear about what was happening and how to execute it
March 29, 2026
Reply from Records Finder
Hello Michael,
Thank you very much for your positive feedback. We’re delighted to hear that you found our communication professional and clear, and that the process was easy to follow.
Ensuring our customers feel well-informed and supported every step of the way is a top priority for us, so your comments are truly appreciated.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
They were very fair regarding my…
They were very fair regarding my request for a refund. They responded promptly and friendly.
March 28, 2026
Reply from Records Finder
Hello Christie,
Thank you very much for your kind feedback. We’re pleased to hear that you found our handling of your refund request to be fair and that our team was able to respond promptly and in a friendly manner.
Providing efficient and courteous service is very important to us, and your comments are greatly appreciated. Should you need any further assistance, please don’t hesitate to reach out.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
He was very willing to help and have a…
He was very willing to help and have a great attitude.
March 27, 2026
Reply from Records Finder
Hello Taniece,
Thank you for your wonderful feedback! We're so glad that our representative, Jai, was helpful and maintained such a positive attitude. We'll pass along your kind words. He'll be happy to hear your positive feedback.
If you need further assistance, please don’t hesitate to contact us. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Reply from Records Finder
Hello Chanda,
Thank you very much for your 5-star review.
We’re delighted to hear that our representative was able to answer all your questions and provide the support you needed. Delivering attentive and helpful service is very important to us, so your feedback is greatly appreciated.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
I purchased one time service for $5 and…
I purchased one time service for $5 and instead I’ve been charged $25 every month for 3 months until finally I caught it.
Service itself also didn’t provide much information , all that you can find in public sources
March 16, 2026
Reply from Records Finder
Hello Alexandr,
Thank you for bringing this to our attention. We’re very sorry to hear about your experience and understand your concern regarding the unexpected charges.
This is certainly not the experience we aim to provide. We can confirm that your account has already been reviewed by one of our agents and a refund has been processed. Please allow 3–5 business days for the funds to be reflected in your account, depending on your payment provider.
We would still like to look further into the billing issue and your concerns about the value of the service. Your feedback is very important to us and helps us improve what we offer.
We sincerely apologize for the inconvenience caused and appreciate your patience. If you need any further assistance, please don’t hesitate to reach out.
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
An agency with great integrity
1. My issue was resolved very satisfactorily.
2. The agency acted with great integrity. Upon confirming that I had not received their services, they refunded all my fees and cancelled any potential future charges.
March 22, 2026
Reply from Records Finder
Hello Yuanbing,
Thank you very much for your wonderful 5-star review and for your kind words about our integrity.
We’re delighted to hear that your issue was resolved to your satisfaction. Acting with transparency and fairness is extremely important to us, so we’re glad we could promptly address the situation, issue your refund, and ensure no further charges were applied.
Your feedback truly means a lot to our team. If there is ever anything more we can assist you with, please don’t hesitate to reach out.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
I have asked for a refund and they were…
I have asked for a refund and they were kind and processed the payment
March 21, 2026
Reply from Records Finder
Hello,
Thank you very much for your kind 5-star review. We’re pleased to hear that your refund request was handled promptly and that you found our team helpful throughout the process.
Providing efficient and courteous service is very important to us, and your feedback is greatly appreciated. Should you require any further assistance, please do not hesitate to get in touch.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Reply from Records Finder
Hello Rebecca,
Thank you for your 5-star review! We're delighted that you received excellent and friendly service. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So thank you for your kind words, and we look forward to seeing you again.
Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
The website is very easy to use
The website is very easy to use, search record is very accurate. good value and price, and result comes out immediately. The customer support has quick response and helpfor. I had very good experience
March 13, 2026
Reply from Records Finder
Hello Lulu,
Thank you for your kind words! We're glad you found our website easy to use, the search results accurate, and the reports delivered quickly. It's also great to know our customer support team was responsive and helpful.
We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
My experience with Records Finder went very well! 🙃
My experience with Records Finder was somewhat inconveniencing, but it was not due to the management or the app itself, My son who is on the spectrum and a juvenile, was working on a project related to law and criminal records. In the process, he and a classmate discovered Records Finder and inadvertently signed in, not realizing that my debit card was linked to my laptop. Consequently, when the free trial ended, $24.95 was deducted from my account. Upon noticing this charge on my bank statement, I promptly researched the situation and contacted customer service, providing a brief overview of what had occurred. I was quickly assisted by Jehoaney, a customer service representative, who informed me that my account had been canceled and that the $24.95 would be refunded immediately. Although I did not personally use their services, I was impressed by how professionally and efficiently my issue was resolved. I would certainly recommend Records Finder to my family and friends, knowing that their customer service team is dedicated to helping customers. Thanks again!
February 5, 2026
Unprompted review
Reply from Records Finder
Hi,
Thank you for taking the time to give us a review. We're happy you're pleased with the assistance you received. We work hard to meet expectations like yours, and we're delighted we hit the mark for you. Have a fantastic weekend, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Reply from Records Finder
Hello Zahiana,
Thank you very much for taking the time to leave us a 5-star review. We truly appreciate your kind feedback.
We are delighted to hear that Stephanie was able to assist you and provide such a positive experience. Our team is committed to delivering the highest level of service, and it is always rewarding to know when one of our colleagues has made a meaningful difference.
Your comments will certainly be shared with Stephanie and the rest of the team. Thank you again for your support, and please do not hesitate to reach out if we can assist you further in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
I appreciate customer service for their…
I appreciate customer service for their speedy service! Also I appreciate the acknowledgment of my concern!
March 10, 2026
Reply from Records Finder
Hello Samantha,
Thank you very much for taking the time to share your 5-star review. We sincerely appreciate your kind feedback regarding our customer service team. It is wonderful to hear that you were satisfied with the promptness of our service and that your concern was acknowledged and addressed appropriately.
Providing efficient and attentive support to our customers is very important to us, and your comments are truly appreciated. We are grateful for your support and look forward to assisting you again in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
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