I was refunded the monthly purchase after calling a man (I wish I could remember his name) on customer service. I didn’t notice there was a checkbox for a monthly thing instead of the 7-day trial. He... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Record Finder worked pretty well for me. I hope the superior Court of San Francisco approves of the search results I found there. Sometimes I paid the $15 charges and the requests for another $15 po... See more
Company replied
The disclosures on an ongoing agreement to charge you 24.95 monthly should be made more evident, but the cancellation and the refund was swift, no questions, and Danile my assist was courteous, kind... See more
Company replied
Cath has the best customer service. She was polite and proactive and explained every step as we went. What I thought was going to be a tedious experience asking for a refund was made pleasant and so f... See more
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Company details
- #20 of 32 best companies in Information Service
Information provided by various external sources
Access 2 billion public records online from thousands of US federal, state, city and county criminal, vital and driving public sources. People search for everyone.
Contact info
Lewis Wharf 227, 02110, Boston, United States
- recordsfinder.com
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Records Finder
Hi Richard,
Thank you for your 5-star rating. We’re glad our team could provide prompt service for you. We appreciate your support and are always here to help.
Sincerely,
Meliza
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
I used recordsfinder but missed the…
I used recordsfinder but missed the deadline to cancel the monthly subscription. The representative worked with me to refund all charges when I explained my particular situation. Thank you.
January 29, 2026
Reply from Records Finder
Hello Charles,
Thank you for taking the time to leave us a 5-star review. We appreciate your feedback and are glad to hear that our representative was able to work with you and provide a full refund after you explained your situation. Our goal is always to be understanding and assist our customers whenever possible.
Thank you for choosing Recordsfinder, and we appreciate your trust in our service.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
The person who helped me ( i forgot her…
The person who helped me ( i forgot her name unfortunately) was soo kind, caring, and helpful!
January 28, 2026
Reply from Records Finder
Hello Martina,
Thank you very much for your kind review and for taking the time to share your experience with us. We’re delighted to hear that the team member who assisted you was so kind, caring, and helpful.
Even though you don’t recall her name, we’ll be sure to pass along your feedback to our team — it will certainly make her day.
Thank you again for your support and for choosing us.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
SCAM
There’s no way to end this subscription, this shouldn’t even be a subscription based website. It’s a scam.
January 21, 2026
Reply from Records Finder
Hello Leslie,
Thank you for taking the time to share your feedback. We are sorry to hear about your frustration and understand how this situation may have felt.
We would like to clarify that our service is not a scam. The website operates on a subscription basis, it explains that the trial will automatically convert to a $24.95 monthly subscription unless canceled. Customers must also check a box confirming they’ve read and agreed to our Terms and Billing Policy before completing the order.
Regarding your account, we can confirm that it has already been refunded by our support agent. Please allow 3–5 business days for the refund to be processed and reflected in your account, depending on your payment provider.
Should you have any further questions or concerns, please feel free to contact us, and we will be happy to assist you.
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Reply from Records Finder
Hello Debra,
Thank you very much for taking the time to leave us a 5-star review. We truly appreciate your kind feedback. We are pleased to hear that our customer service representative was helpful and made every effort to assist you with your inquiry.
Should you require any further assistance or have additional questions in the future, please do not hesitate to contact us. We will be more than happy to help.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Great Service
The information was helpful and Dexter was very polite and professional.
January 26, 2026
Reply from Records Finder
Hi Doris,
Thank you for your kind words. We're happy you're pleased with the assistance you received from Dexter. We'll ensure he reads your feedback; this will make his day. Have a great week, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
I called to get a refund for a…
I called to get a refund for a subscription I didn’t want and was able to get my refund. The agent was very helpful and kind.
January 26, 2026
Reply from Records Finder
Hi Renee,
Thank you for taking the time to give us a review. We're happy you're pleased with customer service. We work hard to meet expectations like yours, and we're delighted we hit the mark for you. Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
The representative answered quickly and…
The representative answered quickly and handled my problem with Clear understanding and communication skills I was very pleased with the service
January 26, 2026
Reply from Records Finder
Hello Tammy,
Thank you for taking the time to leave us a 5-star review. We are pleased to hear that our representative responded promptly and handled your concern with clear understanding and effective communication.
Providing a high standard of service is very important to us, and your feedback is truly appreciated. Should you require any further assistance, please do not hesitate to contact us—we will be happy to help.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Reply from Records Finder
Hi Dires,
We're sorry you were dissatisfied with the service. Rest assured, we will do our best to improve our services in the future. Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Good service
Good service, I found what I needed.and Daniel do gratis custumer service.
January 23, 2026
Reply from Records Finder
Hello Eliza,
Thank you for taking the time to leave us a 4-star review. We are pleased to hear that you found what you were looking for and that Daniel provided you with excellent customer service. Your feedback is greatly appreciated, and we will be sure to share your comments with him.
Should you have any further questions or suggestions, please do not hesitate to contact us. We look forward to serving you again.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Report was accurate and useful
Report was accurate and useful. Customer service member was able to assist immediately.
January 22, 2026
Reply from Records Finder
Hello Mark,
Thank you for your 5-star review. We’re pleased to hear that you found the report accurate and useful, and that our customer service team was able to assist you immediately. Providing timely and reliable support is very important to us, and we truly appreciate your feedback.
If you need any further assistance, please don’t hesitate to reach out. We value your trust in our service.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
I’m very satisfied with Stephanie
I’m very satisfied with your customer service. I was able to get the help that I needed. Stephanie did a very good job helping me. Thank you
January 22, 2026
Reply from Records Finder
Hello Lada,
Thank you for taking the time to share your positive feedback and for your 5-star review. We are pleased to hear that you were satisfied with our customer service and that you received the assistance you needed. We will be sure to share your kind comments with Stephanie, who will greatly appreciate the recognition.
Should you require any further assistance, please do not hesitate to contact us. Thank you again for choosing our service. We truly value your support.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
I never signed up for this service yet…
I never signed up for this service yet got charged and spent too much of my limited free time trying to cancel and unsubscribe!!
January 21, 2026
Reply from Records Finder
Hi Diane,
We sincerely apologize for the time and effort you had to spend canceling your account—this is certainly not the experience we want for our customers. We appreciate you sharing this feedback and will take it into account as we work to make our cancellation process easier and less time-consuming.
For clarity, we are a public records search service, and a 7-day trial was signed up for on January 10. Since your account has already been canceled, no further charges will occur. If you have any additional concerns or would like us to review anything further, we are always happy to help.
Sincerely,
Bianca
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Reply from Records Finder
Hello Christian,
Thank you for your positive feedback. We’re pleased to hear that our team was polite and helpful in assisting you. Providing excellent customer service is always our priority, and we truly appreciate you taking the time to share your experience.
If you need any further assistance, please don’t hesitate to reach out.
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Reply from Records Finder
Hi April,
Thank you for your feedback. We're happy you're pleased with the service. We work hard to meet expectations like yours, and we're delighted we hit the mark for you. Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
took care of the issue very quickly and…
took care of the issue very quickly and let me know what all was done. A+
January 17, 2026
Reply from Records Finder
Hello Timothy,
Thank you for your 5-star review. We are pleased to hear that your issue was resolved quickly and that our team kept you informed throughout the process. Your feedback is greatly appreciated.
Should you require any further assistance, please do not hesitate to contact us.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
The representative I spoke with was…
The representative I spoke with was very helpful and patient. She made me feel comfortable to ask questions, and readily assisted me with my concerns.
January 17, 2026
Reply from Records Finder
Hello Esther,
Thank you for taking the time to leave us a 5-star review. We are pleased to hear that our representative was helpful and patient, and that she made you feel comfortable asking questions while assisting with your concerns. Your kind feedback is greatly appreciated.
Should you require any further assistance, please do not hesitate to contact us.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Reply from Records Finder
Hello Cheryl,
Thank you for taking the time to leave us a 5-star review. We are pleased to hear that your issue was addressed to your satisfaction. Your feedback is greatly appreciated.
Should you require any further assistance, please do not hesitate to contact us.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Great Customer support
This company at that time helped me with information i needed however I no longer need the Service.I contacted their customer support was fast and efficient.I actually talk to a live person unlike other sites to this day still on a hold status . In the future I know the compay that i will refer friends and family .
January 12, 2026
Reply from Records Finder
Hello Alan,
Thank you for taking the time to leave us a 5-star review. We sincerely appreciate your positive feedback regarding our customer support team. We are pleased to hear that we were able to provide the information you needed and that your experience with our live support was fast and efficient.
Although you no longer require our services at this time, it truly means a great deal to us that you would consider referring our company to friends and family in the future. Should you ever need assistance again, we would be more than happy to help.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Great assistance of customer rep
January 11, 2026
Reply from Records Finder
Hi Evans,
We sincerely thank you for your 5-star review. It is rewarding to know that our customer representative was able to assist you effectively. We appreciate your trust and remain available for any future assistance you may need.
Sincerely,
Jen
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
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