I was refunded the monthly purchase after calling a man (I wish I could remember his name) on customer service. I didn’t notice there was a checkbox for a monthly thing instead of the 7-day trial. He... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Record Finder worked pretty well for me. I hope the superior Court of San Francisco approves of the search results I found there. Sometimes I paid the $15 charges and the requests for another $15 po... See more
Company replied
The disclosures on an ongoing agreement to charge you 24.95 monthly should be made more evident, but the cancellation and the refund was swift, no questions, and Danile my assist was courteous, kind... See more
Company replied
Cath has the best customer service. She was polite and proactive and explained every step as we went. What I thought was going to be a tedious experience asking for a refund was made pleasant and so f... See more
Company replied
Company details
- #20 of 32 best companies in Information Service
Information provided by various external sources
Access 2 billion public records online from thousands of US federal, state, city and county criminal, vital and driving public sources. People search for everyone.
Contact info
Lewis Wharf 227, 02110, Boston, United States
- recordsfinder.com
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I appreciate customer service for their…
I appreciate customer service for their speedy service! Also I appreciate the acknowledgment of my concern!
March 10, 2026
Reply from Records Finder
Hello Samantha,
Thank you very much for taking the time to share your 5-star review. We sincerely appreciate your kind feedback regarding our customer service team. It is wonderful to hear that you were satisfied with the promptness of our service and that your concern was acknowledged and addressed appropriately.
Providing efficient and attentive support to our customers is very important to us, and your comments are truly appreciated. We are grateful for your support and look forward to assisting you again in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Reply from Records Finder
Hello Juan,
Thank you very much for taking the time to share your 5-star review. We truly appreciate your kind feedback. We are delighted to hear that you had a positive experience with Gerry, and we will be sure to pass along your compliments to him.
Your support means a great deal to us, and we are always here should you need any further assistance.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Champion Customer Service
The disclosures on an ongoing agreement to charge you 24.95 monthly should be made more evident, but the cancellation and the refund was swift, no questions, and Danile my assist was courteous, kind and caring. Way to go Daniel, you deserve a raise.
Mark McCormick
March 4, 2026
Reply from Records Finder
Hello Mark,
Thank you very much for taking the time to share your 5-star review. We truly appreciate your feedback and your kind words.
We are pleased to hear that your cancellation and refund were handled promptly and without difficulty. Providing a smooth and respectful customer experience is very important to us, and we are delighted to know that Daniel assisted you with courtesy, kindness, and care. Your recognition of his efforts means a great deal, and we will be sure to pass along your compliment to him.
We also sincerely appreciate your feedback regarding the visibility of the $24.95 monthly agreement disclosure. Insights like yours are valuable and help us continue improving the clarity of our communication with customers.
Thank you again for sharing your experience, Mark. We greatly value your feedback and support.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Complete crap
February 27, 2026
Unprompted review
Reply from Records Finder
Hi Anton,
I appreciate your review and I'm sorry for the confusion. At the time of enrollment, you have agreed to our billing policy, which indicated after the seven-day trial is completed, additional billing would follow on a monthly basis. A confirmation email was sent detailing the same. This information can also be found in our Terms of Service, https://recordsfinder.com/terms.
I've reviewed your account and can confirm that it has been canceled and two refunds were processed. Rest assured, our company will no longer bill you. If there's anything else we can help you with, please let us know. Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
misleading, did not provide info
completely misleading in what info they will give you, I needed ownership information for a vehicle and they did not provide it.... do not use this service, it is a complete waste of money.
February 24, 2026
Unprompted review
Reply from Records Finder
Hello Floyd,
Thank you for taking the time to share your feedback.
We are sorry to learn that your experience did not meet your expectations.
At present, we have been unable to locate an account under the name provided in your review. To properly investigate this matter and offer further assistance, we kindly ask that you contact our support team with your order number, the email address used at the time of purchase, or any additional relevant details so we may link your review to the corresponding account.
We remain committed to transparency and customer satisfaction and look forward to resolving this matter once we receive the necessary information.
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
The customer service representative was…
The customer service representative was extremely helpful and polite As a senior citizen, I appreciated her kindness greatly
February 19, 2026
Reply from Records Finder
Hi Nathaniel,
Thank you for taking the time to give us a review. We're happy you're pleased with customer service. We work hard to meet expectations like yours, and we're delighted we hit the mark for you. Have a fantastic day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
It doesn't show what the damages where…
It doesn't show what the damages where in the accident, but I do like the information that it does give you about the car
February 18, 2026
Reply from Records Finder
Hello Belinda,
Thank you for your review and for sharing your thoughts with us.
We understand your concern about the accident details not showing the specific damages. Your feedback is valuable, and we will share it with our team as we continue working to improve the information we provide. We’re glad you found the rest of the vehicle information helpful. If you have any additional suggestions or questions, please feel free to reach out. Have a wonderful day!
Sincerely,
Meliza
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Refund
I work with a lady. she was able to give me a refund after I didn’t know I signed up for a seven day trial. She did her best and accomplished this for me. Thank you.
February 14, 2026
Reply from Records Finder
Hello Tiffani,
Thank you very much for your 5-star review and for taking the time to share your experience.
We are pleased to hear that we were able to assist you with the refund regarding the seven-day trial. Providing clear information and effective support to our customers is very important to us, and we are glad we could resolve this matter to your satisfaction.
Your kind words are truly appreciated. Should you require any further assistance in the future, please do not hesitate to contact us.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Best service ever!
The rep i spoke with was very understanding, professional, and courteous.
February 11, 2026
Reply from Records Finder
Hello Daric,
Thank you very much for your 5-star review. We sincerely appreciate you taking the time to share your experience.
We are delighted to hear that the representative you spoke with was understanding, professional, and courteous. Providing exceptional service is extremely important to us, and it is always rewarding to receive such positive feedback.
Your kind words will be shared with the team, and we truly value your support. Please do not hesitate to contact us if we can assist you further in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Reply from Records Finder
Hello Alexandra,
Thank you for your 5-star review and kind feedback. We’re pleased to hear that our representative was courteous, attentive, and able to assist you successfully.
Providing helpful and friendly customer service is a top priority for us, and we truly appreciate you taking the time to share your experience.
Thank you for choosing our service.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
I used the service out of curiosity and…
I used the service out of curiosity and found it very good; I found several lost friends. But I stopped using the service and forgot to cancel. It was my fault, but I'm 67 years old. I wrote "customer server" and today, October 2, 2026, I checked my account and they refunded me in full for the three months I didn't use it. Thank you very much.
February 10, 2026
Reply from Records Finder
Hello Santiago,
Thank you very much for your 5-star review and for sharing your experience with us. We’re pleased to hear that you found the service valuable and were able to reconnect with several lost friends.
We also appreciate your honesty regarding the subscription and are glad our customer service team was able to assist you and provide a full refund for the unused months. Ensuring our customers feel supported and treated fairly is very important to us.
Thank you again for your kind words and for taking the time to leave a review. We truly appreciate it.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Reply from Records Finder
Hello Stephanie,
Thank you for your 5-star review. We’re glad to hear that our representative understood your situation and was able to assist you by canceling your order promptly.
Providing clear and helpful support is very important to us, and we appreciate you taking the time to share your experience.
Thank you for choosing our service.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
I purchased a search for $2.99 and…
I purchased a search for $2.99 and wasn’t aware it included an automatic subscription. After noticing the unexpected $24.99 charge, I contacted customer service. They responded promptly, explained the charge, and refunded the amount, which I appreciated. The service itself works as advertised, and clearer upfront communication about subscriptions would make it even better.
February 10, 2026
Reply from Records Finder
Hello Nina,
Thank you for taking the time to share your feedback and for your 4-star review. We appreciate you bringing this matter to our attention.
We’re pleased to hear that our customer service team was able to respond promptly, clarify the charge, and issue a refund. We’re also glad that the service itself met your expectations and worked as advertised.
Your comment regarding clearer upfront communication about subscriptions is well noted. We value this feedback and are continuously working to improve transparency and the overall customer experience.
Thank you again for your review and for giving us the opportunity to improve.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
I had concerns that were addressed…
I had concerns that were addressed immediately after I contacted them. Full refund was issued. Nice job with recovery. It's appreciated!👍
February 5, 2026
Reply from Records Finder
Hello Michael,
Thank you for taking the time to leave us a 5-star review. We appreciate you reaching out and giving us the opportunity to address your concerns. We’re pleased that our team was able to resolve the matter promptly and issue a full refund.
Your feedback is truly valued, and we’re grateful for your understanding and trust. Should you require any further assistance, please don’t hesitate to contact us—we’re always happy to help.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Received the requested documents very…
Received the requested documents very quickly, but the cost was a lot higher than I expected.
February 3, 2026
Reply from Records Finder
Hello Wendi,
Thank you for your feedback. We’re glad you received the requested documents quickly.
We understand your concern regarding the cost and appreciate you sharing this with us. Your feedback is valuable and helps us continue improving our service and communication.
If you have any questions or would like additional clarification, please feel free to contact us.
Sincerely,
Meliza
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
The Operator was very knowledgeable and…
The Operator was very knowledgeable and courteous.
February 4, 2026
Reply from Records Finder
Hi Robert,
Thank you for your feedback. We're happy you're pleased with the assistance you received. This is an experience we always want our customers to have, and we're delighted we hit the mark for you. Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Joy my Representative was great!!
Joy, the representative was patient, helpful, very polite and resourceful. I was upset about the sudden charge to my bank account that I wasn’t aware of that caused me to have negative balance. Thankfully she reviewed my information, explained to me what could’ve caused the charge but she quickly was able to refund my account. Preventing me from being charged an overdraft fee on my bank account. Having people like her in the company is a great benefit it makes the company seem understanding and helpful. Thank you Joy for all your help.
February 4, 2026
Reply from Records Finder
Hello Maria,
Thank you for taking the time to share your experience with us. We sincerely apologize for any stress the unexpected charge may have caused and appreciate the opportunity to address your concerns.
We are pleased to hear that Joy was able to assist you promptly and professionally. Her patience, clear communication, and dedication to resolving the issue—including ensuring a refund was processed in time to prevent an overdraft fee—reflect the level of service we strive to provide all our customers.
Your kind feedback will be shared with Joy and our team, as it reinforces the importance of having knowledgeable and compassionate representatives. Thank you again for your thoughtful review and for choosing our company.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Very efficient.
February 3, 2026
Reply from Records Finder
Hello Douglas,
Thank you for taking the time to leave us a 5-star review. We are pleased to hear that you found our service very efficient. Your feedback is greatly appreciated.
Should you require any further assistance, please do not hesitate to contact us.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
quick and easy.
February 1, 2026
Reply from Records Finder
Hello,
Thank you for the 5-star rating! We’re glad to hear that you found our services quick and accessible. We'd appreciate if you could also recommend us to others.
Have a nice day!
Sincerely,
Bianca
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Outstanding Customer Service!
Loved that the info I received for 2.99 was very reasonable as I would have spent a ripoff at 20 dollars elsewhere. Also the company staff were courteous and quick to cancel the subscription that costs more. They did not give me a hard time and all. This is what customer service should be all about- respectful and responsive.
February 1, 2026
Reply from Records Finder
Hello Edna,
Thank you for your outstanding review! We’re delighted to hear that you found the information reasonably priced and that our team was able to assist you promptly and courteously with your subscription.
Providing respectful, transparent, and responsive customer service is very important to us, and we truly appreciate you recognizing our efforts. Your feedback means a great deal to our team.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
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