I was refunded the monthly purchase after calling a man (I wish I could remember his name) on customer service. I didn’t notice there was a checkbox for a monthly thing instead of the 7-day trial. He... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Record Finder worked pretty well for me. I hope the superior Court of San Francisco approves of the search results I found there. Sometimes I paid the $15 charges and the requests for another $15 po... See more
Company replied
Cath has the best customer service. She was polite and proactive and explained every step as we went. What I thought was going to be a tedious experience asking for a refund was made pleasant and so f... See more
Company replied
I spoke with your associate named Lovely (sp. ?) needing help about a mistake I had made. Polite, pleasant, and professional, she resolved my issue satisfactorily and making sure I understood that... See more
Company replied
Company details
- #20 of 32 best companies in Information Service
Information provided by various external sources
Access 2 billion public records online from thousands of US federal, state, city and county criminal, vital and driving public sources. People search for everyone.
Contact info
Lewis Wharf 227, 02110, Boston, United States
- recordsfinder.com
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I never signed up for this service yet…
I never signed up for this service yet got charged and spent too much of my limited free time trying to cancel and unsubscribe!!
January 21, 2026
Reply from Records Finder
Hi Diane,
We sincerely apologize for the time and effort you had to spend canceling your account—this is certainly not the experience we want for our customers. We appreciate you sharing this feedback and will take it into account as we work to make our cancellation process easier and less time-consuming.
For clarity, we are a public records search service, and a 7-day trial was signed up for on January 10. Since your account has already been canceled, no further charges will occur. If you have any additional concerns or would like us to review anything further, we are always happy to help.
Sincerely,
Bianca
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Reply from Records Finder
Hello Christian,
Thank you for your positive feedback. We’re pleased to hear that our team was polite and helpful in assisting you. Providing excellent customer service is always our priority, and we truly appreciate you taking the time to share your experience.
If you need any further assistance, please don’t hesitate to reach out.
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Reply from Records Finder
Hi April,
Thank you for your feedback. We're happy you're pleased with the service. We work hard to meet expectations like yours, and we're delighted we hit the mark for you. Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
took care of the issue very quickly and…
took care of the issue very quickly and let me know what all was done. A+
January 17, 2026
Reply from Records Finder
Hello Timothy,
Thank you for your 5-star review. We are pleased to hear that your issue was resolved quickly and that our team kept you informed throughout the process. Your feedback is greatly appreciated.
Should you require any further assistance, please do not hesitate to contact us.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
The representative I spoke with was…
The representative I spoke with was very helpful and patient. She made me feel comfortable to ask questions, and readily assisted me with my concerns.
January 17, 2026
Reply from Records Finder
Hello Esther,
Thank you for taking the time to leave us a 5-star review. We are pleased to hear that our representative was helpful and patient, and that she made you feel comfortable asking questions while assisting with your concerns. Your kind feedback is greatly appreciated.
Should you require any further assistance, please do not hesitate to contact us.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Reply from Records Finder
Hello Cheryl,
Thank you for taking the time to leave us a 5-star review. We are pleased to hear that your issue was addressed to your satisfaction. Your feedback is greatly appreciated.
Should you require any further assistance, please do not hesitate to contact us.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Great Customer support
This company at that time helped me with information i needed however I no longer need the Service.I contacted their customer support was fast and efficient.I actually talk to a live person unlike other sites to this day still on a hold status . In the future I know the compay that i will refer friends and family .
January 12, 2026
Reply from Records Finder
Hello Alan,
Thank you for taking the time to leave us a 5-star review. We sincerely appreciate your positive feedback regarding our customer support team. We are pleased to hear that we were able to provide the information you needed and that your experience with our live support was fast and efficient.
Although you no longer require our services at this time, it truly means a great deal to us that you would consider referring our company to friends and family in the future. Should you ever need assistance again, we would be more than happy to help.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Great assistance of customer rep
January 11, 2026
Reply from Records Finder
Hi Evans,
We sincerely thank you for your 5-star review. It is rewarding to know that our customer representative was able to assist you effectively. We appreciate your trust and remain available for any future assistance you may need.
Sincerely,
Jen
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Customer service was awesome
January 9, 2026
Reply from Records Finder
Hello Durlabhareddy,
Thank you very much for taking the time to leave us a 4-star review. We are delighted to hear that you found our customer service to be awesome. Your kind feedback is greatly appreciated and will be shared with our team.
We look forward to serving you again in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Ponzi scheme
I cancelled this service on their automated phone line before the 7 day trial was up,yet I was still charged 24.95 anyway.That was refunded.Then this month I was charged 24.95 again.Of course they say it will take 3 to 5 days again to get a refund.
I guess if they do that to enough people they can fund their business using this Ponzi scheme every month!
December 29, 2025
Unprompted review
Reply from Records Finder
Hello Robert,
Thank you for taking the time to share your feedback. We sincerely apologise for the frustration this situation has caused.
We would like to clarify that we do not operate a Ponzi scheme, nor do we intentionally charge customers after a cancellation. We offer free reports through a 7-day trial to anyone who signs up, and on our checkout page, we state that customers are purchasing a trial that ends in seven days. It also states that it will automatically enroll into a subscription to be billed monthly for $24.95 if the customer does not cancel during the trial. We provide an Order Summary on the checkout page with a checkbox for the customer to acknowledge they read our Terms of Service and Billing Terms, as well.
We can confirm that your account has already been canceled and refunded the monthly subscription for $24.95 by our support agent. Please allow 3–5 business days for the refund to be reflected in your account.
Should you require any further assistance, please do not hesitate to contact our support team directly.
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Local County/City Library
When I called to cancel because I couldn't get any information they looked up info themselves, still no information they returned my money. If looking for info call you local county/city library, they can find most of the info for you for free.
December 31, 2025
Reply from Records Finder
Hello Diane,
Thank you for taking the time to share your experience. We appreciate your honest feedback.
We’re glad our team was able to assist you by looking into the information you needed and issuing a refund when it became clear our service wasn’t the right fit for you. While we aim to provide convenient access to information in one place, we understand that local county or city libraries can also be a helpful free resource, and we respect your suggestion to others.
Your feedback helps us improve how we communicate the value and scope of our service, and we truly appreciate you giving us the opportunity to assist.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Fraud site continuously charges and…
Fraud site continuously charges and hides how they do it.
December 28, 2025
Reply from Records Finder
Hello Adam,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and we take concerns like this very seriously.
We offer free reports through a 7-day trial, as clearly stated on our checkout page. It explains that the trial will automatically convert to a $24.95 monthly subscription unless canceled. Customers must also check a box confirming they’ve read and agreed to our Terms and Billing Policy before completing the order.
We want to make things right. I have checked your account and rest assured that one of our agents has already refunded your monthly subscription. Please allow 3-5 business days for the funds to be placed back into your account.
We truly appreciate your feedback—it helps us improve the experience for everyone.
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Great Experience
The person who responded to my call was very pleasant, attentive and answered all my questions and was wonderful to work with.
December 16, 2025
Reply from Records Finder
Hi Brian,
Thank you for taking the time to share your feedback and for your 5-star rating. We appreciate you choosing our team and are glad to know your experience was a positive one.
If we can assist you with anything, please don’t hesitate to reach out. We look forward to working with you again.
Sincerely,
Meliza
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Prepare to be scammed with monthly charges
Scam!!! Avoid. They enroll you into automatic monthly payments and will not reimburse you for them. Really horrible and pathetic of this company to prey on people who need this service.
December 10, 2025
Unprompted review
Reply from Records Finder
Hi Jamie,
We’re very sorry to hear about your experience and sincerely apologize for any frustration caused. We take concerns about billing and subscriptions very seriously and are committed to resolving any issues promptly.
Please note that we offer free reports through a 7-day trial, as clearly stated on our checkout page. It explains that the trial will automatically convert to a $24.95 monthly subscription unless canceled. Customers must also check a box confirming they’ve read and agreed to our Terms and Billing Policy before completing the order.
Furthermore, we have checked your account and processed a refund of $24.95. Please allow 3 -5 business days for the refund to reflect on your account.
If there's anything else we can help you with, please let us know. Have a great day ahead, and stay safe!
Best,
Jen
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Stealing money
December 1, 2025
Reply from Records Finder
Hello Fnu,
Thank you for your feedback. We offer free reports through a 7-day trial to anyone who signs up. On our checkout page, we clearly state that customers are purchasing a trial that ends in seven days. It also states that it will automatically enroll the customer in a subscription to be billed monthly for $24.95 if they do not cancel during the trial. We provide an Order Summary on the checkout page with a checkbox for the customer to acknowledge they have read our Terms of Service and Billing Terms, as well.
Our Terms of Service are also available at https://recordsfinder.com/terms/.
I've reviewed your account and can confirm that it has been canceled, and a refund has been processed. Please expect the funds to reflect in 3 to 5 business days. If there's anything else we can help you with, please let us know. Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Fast communication.
December 5, 2025
Reply from Records Finder
Hello Marc,
Thank you so much for the 5-star review! We’re really glad to hear that you had a great experience and found our communication fast and helpful.
If you ever need anything else, we’re always here for you.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
I didn’t sign up for the subscription
I didn’t sign up for the subscription, I only did the free trial, now all of a sudden 4 months later I find out you guys been taking money out of my account that I did not know about. Now my account is in negative and I’ve canceled that subscription that I didn’t even sign up for. I’ve only use it once that day 4 months ago and that was it, you guys been taking money like I’ve been using it. That’s not fair nor right at all. I’m a trying father but you guys are giving me a hard time.
December 7, 2025
Reply from Records Finder
Hello Fetaiagogo,
We’re very sorry to hear about your experience — we understand how stressful it is to discover unexpected charges, and that’s never what we want for our customers.
Kindly note that we offer free reports through a 7-day trial, as clearly stated on our checkout page. It explains that the trial will automatically convert to a $24.95 monthly subscription unless canceled. Customers must also check a box confirming they’ve read and agreed to our Terms and Billing Policy before completing the order.
We want to make things right. I have checked your account and rest assured that one of our agents has already refunded your monthly subscription. Please allow 3-5 business days for the funds to be placed back into your account.
We truly appreciate your feedback—it helps us improve the experience for everyone.
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Hoping for help from kind people
Dealing with the customer service representatives has been very helpful they have been very patient kind and understanding I talked with 2 different representatives and both seemed to understand my situation I am waiting on the report I just want to know my grandson is in a safe place his mother is very good at running off with people she meets on line I pray the people she has moved in with are good people but it could very well not be the case I just hope my 6 year old grandson is in a decent place but one has to think why does a man have to come to another state to move a woman in with him she has know less than a month she has no money not even a car and 2 children from 2 different men already She was living in a 2 bedroom apartment her rent was paid thru January 2026 there seems to be something wrong with all of this as I spoke with the representatives they was very professional and was straight up about what they could provide and what they could not if I asked for information that was not available to me they was straight up about what their company could do they did not make any promises they told me what was within their scope and what was legal and what was not I am hoping my grandson is safe I just want to know he has s not with people on a sex offender list
December 4, 2025
Reply from Records Finder
Hello Donna,
Thank you sincerely for your 5-star review and for taking the time to share your experience with us.
We are truly glad to hear that our customer service representatives were able to assist you with patience, kindness, and professionalism during such a challenging and emotional time. Your concerns for your grandson’s safety are completely understandable, and we appreciate the trust you placed in our team.
Our representatives strive to be transparent about what information we can legally provide and what falls outside our scope, and we are grateful that you recognized their honesty and clarity. We know how difficult it can be to wait for important updates, and we hope the report brings you the reassurance and peace of mind you are seeking.
If you need any further assistance or have additional questions, please feel free to contact us at any time. We remain committed to supporting you within our guidelines.
Thank you again for your kind words, and we wish you and your family safety and comfort.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
I’m happy with the results
December 5, 2025
Reply from Records Finder
Hello Jatin,
Thank you for your feedback! We’re glad you’re happy with the results. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. Thank you for your kind words. We look forward to seeing you again.
Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Reply from Records Finder
Hello Mahmoud,
Thank you for your review! We’re glad you received a quick response. If you require anything further, please don't hesitate to contact us at your convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
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