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RedBook Inspect Reviews 3,398

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 1,124 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service and the helpful, professional staff who provide detailed and thorough reports. Many people appreciate the comprehensive inspections, often including numerous photos and videos, which help them make informed decisions and avoid costly mistakes when purchasing a vehicle. The customer service is also consistently highlighted as exceptional, with staff members being knowledgeable and readily available to answer questions. However, some customers also noted issues with the product and quality of the inspections. A few people reported that significant defects, such as a large chip in the windscreen or a lack of an exhaust, were missed in their reports. There were also instances where the wrong car model was identified or crucial details like paint peeling were overlooked, leading some to feel the inspections were not thorough enough.

What people talk about most

Service

Customers consistently note positive experiences with service, often praising the promptness and thoroughness... See more

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, knowledge, and... See more

Product

Consumers find the product to be ambiguous. Many reviewers praise the comprehensive and detailed reports,... See more

Quality

Clients share ambiguous opinions on quality. Many reviewers appreciate the comprehensive and detailed... See more

Customer service

People report positive experiences with customer service. Many reviewers praise the clear communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The report was very thorough. Conversation with inspector made the process worth while. Together it allowed us to make an informed decision on a vehicle 1200km’s away. Could not be happier. Would hi... See more

Rated 5 out of 5 stars

Having a trusted body like RedBook physically look at a car on your behalf gives you confidence in what you are buying. Information given and the follow up phone call were essential to ensure the c... See more

Rated 5 out of 5 stars

The booking system is very simple and clear. I booked on Saturday, and Monday morning I received a confirmation that the inspection was booked for that day. The report is detailed and I received a sum... See more

Rated 5 out of 5 stars

Definitely worth the money. Comprehensive check by the mechanic with lots of detail and pictures, and a phone call with a debrief of any potential issues explained. For what I paid for the inspection,... See more


Company details

  1. Vehicle Inspection
  2. Driver and Vehicle Licensing Agency
  3. Vehicle Examination Office

Written by the company

Trusted for 15+ years, RedBook Inspect helps Australians buy, ride, and finance safer. Our pre-purchase inspections give you greater confidence when buying used cars, caravans, or motorbikes—even remotely. We contact the seller to schedule, travel to the vehicle for inspection, and deliver a detailed digital report to your inbox. Additional services include rideshare safety checks, roadworthy certificates, finance asset verifications, and more.

The RBI Promise

Refund if vehicle sells before inspection

Refund if vehicle sells before inspection
We'll refund or transfer your booking if the vehicle sells before your scheduled pre-purchase inspection.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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Rated 5 out of 5 stars

Unbelievable attention to detail by a…

Unbelievable attention to detail by a mechanic who knew the company, the platform and all the little things that could go wrong with it. I would definitely consider the money spent on this service is money absolutely well spent. I have always loved the 2 door pillarless coupe from Mercedes-Benz. Its one of those like starlight foundation wishes but for an adult. The inspector and the inspection allowed me to fulfil a dream

May 20, 2026
Rated 5 out of 5 stars

Excellent report and thorough…

Excellent report and thorough inspection. I paid for the higher spec $295 which was cheaper than my member price with RAA.

The mechanic Sam rang me to go through the report.

I dodged a bullet as the 4x4 Ute I was going to buy had a range of issues which were not obvious. Turbo and a few other concerns that would have cost me a fortune to fix when they failed completely.

The report had a tonne of photos and clearly the mechanics spend a lot of time ensuring everything is inspected.

$295 well spent. Will use them again for the next 4x4 that I find (before I buy).

May 20, 2026
Rated 5 out of 5 stars

Very thorough inspection!

The inspection was booked an do completed very quickly and the report was very thorough and detailed with many photos. The inspector called soon after the appointment and gave a great overview of the inspection and was very helpful. Much appreciated, thank you!

May 15, 2026
Rated 5 out of 5 stars

Good service

Comprehensive review of car with clear photos and explanation of the condition of the motor vehicle.
Good to receive a phone call from the motor vehicle inspector (Tom) who answered all questions clearly. Also, good to get an NRMA member discount.

May 13, 2026
Rated 5 out of 5 stars

Joe MX5 inspection - EXCELLENT work

Joe, the vehicle inspector, was great to deal with on the phone organising the booking and post the inspection with details of the vehicle inspection. The report was very detailed and showed me all the informtion I required as a remote buyer prior to the final agreement to purchase the vehicle and organise travel to pick up the vehicle.

Overall the service was EXCELLENT - well done Joe.

May 14, 2026
Rated 5 out of 5 stars

Comprehensive car inspection on recent…

Comprehensive car inspection on recent purchase,
Acttual inspection took 2 hours and 150 photos. Covering engine, tyres, steering and suspension to body and interior. Inspector followed up with a phone call.
Highly recommend red book inspection

May 14, 2026
Rated 3 out of 5 stars

Lite inspect VW Golf or is it Polo??

I liked how easy it was to book and the status updates. The report was pleasingly comprehensive for a lite inspect although the photos were small. Not a great first impression though when the car reported on was a different model to that I intended to buy ... report said Vw Golf where my car was a Vw Polo!!

May 13, 2026
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Reply from RedBook Inspect

Hi Mike,

Thanks for leaving a review of our lite inspection service.

We're glad to hear that it was comprehensive and assisted with your buying journey!

Regarding the incorrect model listing, are you able to reach out to our support team at support@redbookinspect.com.au so that we can get this corrected for you?

Kind Regards,

The Redbook Inspect Team.

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